Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,592 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order came with pieces missing. 2nd order was supposed to be priority express. Paid $25 for 2 day shipping, it has been 4 days no- has not arrived. Was told by customer service to expect 3-5 days and to contact again after 10, which is their normal shipping time quote. Absolute scam.”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. It looks as though you were credited for this missing item, we apologize for the inconvenience that this caused you. We have also refunded the shipping costs of the order that has currently been delayed, and we would be more than happy to reship this to you at the 10 business day mark, per our USPS shipment policy. We greatly appreciate your continued patience throughout this situation - please always feel free to reach out to our HelpDesk for any further assistance that you may need.

Posted 4 years ago

“Everything went fine with my 1st order placed in May. Placed my 2nd order on 6/1/21 and it's been a nightmare. 9 different expected delivery dates, 9 wasted days of staying home to sign for it, 21 days since placing the order and it's still not here. Complete runaround when trying to find out where the package is and when I can expect delivery. :-(”

Helpful Report

Posted 4 years ago

Thank you for reaching out to the Electric Tobacconist! We are very sorry to hear that you are experiencing such difficulties with obtaining your purchase. It looks as though we have a current email thread with you to work on resolving this concern. We will continue to monitor this chain to ensure that everything is taken care of for you and that you receive your products. We appreciate your patience and we overcome difficulties presented by the PACT Act legislation.

Posted 4 years ago

“Put the items in my cart and went to go check out. Made me go through the entire verification process, sending identification, waiting several hours to get approved. Only after all of this was I told that the products couldn’t be sold on my state. Complete waste of time.”

Helpful Report

Posted 4 years ago

Hi, Sorry about your experience. With 50 States and different rules for each, it's hard for us to warn up front that there may be an issue selling a certain product to you in your State. We do our best, but in the case of your State, New Jersey and its flavor ban, we also need to rely on an element of common knowledge, else we risk ruining the experience for everyone with warning messages plastered over the site. It's a difficult balancing act, but we take your point. Thanks for your feedback in any case, Louis ET Team

Posted 4 years ago

“Won't even let me order. They use some third party age verifyer and i tried every address i have ever lived at per their recommendation's and every time it failed i am more than old enough to buy the products but i guess I'll be taking my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear this. If you reach out to our team they should be able to advice on what went wrong: electrictobacconist.support Thanks Louis ET Team

Posted 4 years ago

“been waiting almost a month for a simple coil delivery”

Helpful Report

Posted 4 years ago

Hi Meredith It would appear this order is being Returned to Sender. I see you have an open help ticket with the team, so I will have them reach out to you and explain options from here. Thanks Louis ET Team

Posted 4 years ago

“Don’t order from here. Ordered on May 8th I still haven’t received and it is June 9th”

Helpful Report

Posted 4 years ago

We are very sorry that you have yet to receive your order - we have reached out to you via email to better resolve this for you!

Posted 4 years ago

“Im sorry to inform you that I will not be ordering from you again. My order was placed 5/11, it looks to have been shipped out 5/12 from Plantation Florida. I live in Florida. The package went to colorado, then Utah, then colorado, then kansas city, then Tampa/largo. Its been nearly a month while the product has traveled the US. Im glad that I dont need to order my oxygen from you people. The delivery service you use is HORRIBLE as is well documented on the BBB site. Its unfortunate but you are also gauged by those you employ to handle your logistics...poor choice to say the least. Hopefully I receive my product someday but in the mean time I will shop locally to assure I get what I pay for.”

Helpful Report

Posted 4 years ago

Hi Tom, I've checked our help desk and I don't see a support ticket for you. If this is lost in transit we can advise on next steps for re-shipment. Please go to www.electrictobacconist.support to contact our help team. Thanks Louis ET Team

Posted 4 years ago

“I ordered from here spent $$$ on e cigs said they was shipped on May 6, 2021 and said give them 5-10 days well this is May 29, 2021 would like to know where my order is at thank you Marty Conley”

Helpful Report

Posted 4 years ago

“Ridiculous price charged for shipping, charged 3 separate excise taxes when this state has one. Paid 2.5 times what it should have cost. Not to mention NO coupon codes. Probably won’t purchase from this company again.”

Helpful Report

Posted 4 years ago

Hi, Sorry, but we have to follow the law and pay our taxes. If that means it doesn't work for you to shop with us then so be it. As for coupon codes - we keep our prices as low as possible and treat all customers the same, not just the bargain hunters or those who know how to play the game. Thanks Louis ET Team

Posted 4 years ago

“Stupid late says delivery is tomorrow but it’s still in Colorado!! Lazy Customer Service! No responses! Can’t even get a refund! It’s been over a month!!!”

Helpful Report

Posted 4 years ago

Hi Zena, I have looked up your help ticket and I wonder if there has been some miscommunication. We have offered to refund or reship your order three times in the past 9 days, but the tone of your responses suggests perhaps you are not actually receiving our responses? In any case, we issued a refund today so you should have your funds back in your account in 3-5 days. Thanks Louis ET Team

Posted 4 years ago

“Had been a loyal customer but have had 2 shipments in a row not reach us for over a month each time. Very difficult to get customer service and refund they have kept the money tied up and the shipping date changes everyday!”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. I have looked up your help ticket and I can see your first order has been refunded and the second will be refunded if it is not with you by June 2nd - we're hoping it doesn't come to that as I am sure you are. Sorry had this experience after so many years of good custom. We promise you will not be left out of pocket and we are working hard on smoothing out delivery issues after the change in legislation. Kind regards, Louis ET Team

Posted 4 years ago

“I never do this but this has been a horrible experience this LAST time. You can’t talk with anyone EVER even when you ask to be called. They give you robotic email answers and blame everything on new shipping company. Ordered in April and still May 21 and no order. No attempts of a delivery as there new company says and you can’t talk to anyone at this delivery company either because they give you no information. There was never a notice for attempted delivery either. Electric Tobacconist should have already stepped up to the plate and overnighted my order. Not to mention I spent $100 each order in the past. NOW THEY DON’T RESPONDAND TOOK OVER 100 FROM ME. DO NOT ORDER FROM THIS COMPANY. READ FORMER EMPLOYEE REVIEWS AND THEY SAID IT WAS A TOXIC ENVIRONMENT TO WORK IN. SHAMEFUL”

Helpful Report

Posted 4 years ago

Dear Customer, Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th). Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages. Kind regards, Louis ET Team

Posted 4 years ago

“We were very pleased on previous orders, then made an order on 4/19/21 still haven't received..yeah everyday coming in tomorrow. That's an entire month of "it's on the way"...the payment came out within two days and no delivery yet after 31 days. We know about PACT ACT and within the meantime ordered from another company and within a week and a half already delivered. How do you explain that? I feel like something gone seriously wrong here”

Helpful Report

Posted 4 years ago

“Placed my $321 order on April 5, it was processed the following day. Tracking said estimated delivery date was 4/17. It arrived in SLC on 4/10, 4 days later (its an 8 hr drive from Boulder to SLC per google maps). It then took 4 more days to reach Portland, OR (an 11 hr drive). Each time I checked the tracking of my package (about twice a week) a new est delivery date was posted. It sat in Portland for WEEKS! I attempted to place an online claim but was unable to most likely due to the volume of other angry customers bogging down the system. After reading the multiple complaints online, FINALLY someone from ET decided to respond that the delay problems were related to new shipping restrictions that led to USPS, Fed Ex and UPS no longer delivering vape and like products. The new delivery service contracted was very slow and attempts were being made to correct that. After seeing this and being unaware of the new shipping restrictions, I was willing to be patient and allow ET an opportunity to work it out. As of the end of last week my order was still sitting in Portland with a new estimated delivery date of May 17. On Monday May 16, the order was still shown to be in Portland with the same May 17 delivery date. Needless to say I had no confidence that my order would leave OR and be in FL the following day. When I checked tracking this morning May 20, SURPRISE! It tells me my order was delivered April 17! Full on BS as I have NEVER received my $321 order as it is said when I ordered that I must be home to receive and sign for my delivery. NOTHING from ET has been sent to me except emails asking me if I want to reorder!!! I have screenshots of my various checks on tracking and ET is going to refund my money!!!”

Helpful Report

Posted 4 years ago

Hi, We have reached out to you via our help desk as we had not previously heard from you and were unaware there was a problem until now. Please can you reply to our email stating if you would like a refund or a re-ship? Sorry for the inconvenience this has caused. Kind regards, Louis ET Team

Posted 4 years ago

“Still waiting for an order from 5/3/2021. Initial date of delivery the 7th, date has changed 7 times. Now 3 weeks has passed and still no order. Very difficult to know when to have someone available to sign. They need a different delivery service.”

Helpful Report

Posted 4 years ago

“I ordered on April 7th, did not receive until May 14th”

Helpful Report

Posted 4 years ago

Hi Donna, We're so sorry it took so long. I see your original order was re-shipped, so sadly the first was lost in the mail - a frustrating experience for us as well as you. We hope you will give us another chance now you know we will always do our best to resolve issues like this if they arise. Kind regards, Louis ET Team

Posted 4 years ago

“Placed my order on May 5, 2021 this is May 15,2021 and I have not received my order your shipper X Tracking is terrible no updates for days Onelivex shipping says they have nothing to do with X Tracking yet my tracking and shipping info states they are my shipper. Really terrible service. I will never order from you again!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Connie, We're so sorry about this. There are tracking issues that are being ironed out by our new carrier. USPS is still an option for now (until they announce their ruling, and the option is taken away, which could be any day now) if you wanted to use us again. After that, all online carriers will be using the same delivery service (from what we understand). Thanks for your feedback though and we will continue to monitor the situation with your delivery via the help ticket you have open in our system. Best regards, Louis ET Team

Posted 4 years ago

“I’ve been a customer of theirs for a little while now and placed 2 orders. One on March 30 and April 1. On April 16, I reached out to them because the tracking information hadn’t updated and I wanted a refund. I received a response saying to give it until April 20 and if I still hadn’t gotten it to let them know and they would resend it. I waited until April 23 and reached out to them again. This time I was given a $5.00 off coupon. Today is May 13 and I have reached out to them again because I have no product. Now $100.00 may not be a lot to some people but I paid for product and expect to receive it or have someone contact me letting me know what’s going on. I will not be ordering from this store again. If I could give them zero stars, I would.”

Helpful Report

Posted 4 years ago

Hi, I am so sorry about this. It's really unusual for two orders to go missing but 30th March and 1st April were during our first tranche of orders going through our new carrier and there were, admittedly, some teething issues that have vastly improved since then. I see both orders have now been fully refunded and I hope you'll give us another chance to ship to you again in the future. All the best, Louis ET Team

Posted 4 years ago

“Louis why do you delete 1 star reviews?”

Helpful Report

Posted 4 years ago

Hi Jacob, we are happy to interact with one star reviews and take them on board as constructive feedback. The problem with the seven reviews you have left us is that they don't relate to any purchase made and it would appear, looking at the IP address they are written from, that you are not in fact a customer. For this reason, we have moderated all but one (this) of them as they are not helping actual would-be or existing ET customers to learn about our operation or give and receive important feedback during this challenging time. We wish you every success in the future. Thanks for being a part of our journey. Louis ET Team

Posted 4 years ago

“Order on April 5th and again on April 12th, have yet to receive either one of them. Today is May 11, 2021. No phone number to call and yet to see who would deliver. Only reason to hang in there, is they are the only ones who carry Fins e-cigs.”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,592 reviews