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Electric Tobacconist USA Reviews

4.8 Rating 35,131 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

Company Reviews

Product Reviews

4.8

Based on 35,131 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 27th March 2021

Electric Tobacconist USA 5 star review on 22nd March 2021

Electric Tobacconist USA 5 star review on 20th March 2021

Electric Tobacconist USA 5 star review on 28th February 2021

Electric Tobacconist USA 5 star review on 19th February 2021

Electric Tobacconist USA 5 star review on 24th January 2021

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stole my money and sent 1/3 of my order, charged me extra shipping and took away the discount. When I emailed them they told me I was wrong within 5 minutes. When I explained that they shipped the wrong thing with proof, they stopped replying”

Posted 2 years ago

“Im sorry to inform you that I will not be ordering from you again. My order was placed 5/11, it looks to have been shipped out 5/12 from Plantation Florida. I live in Florida. The package went to colorado, then Utah, then colorado, then kansas city, then Tampa/largo. Its been nearly a month while the product has traveled the US. Im glad that I dont need to order my oxygen from you people. The delivery service you use is HORRIBLE as is well documented on the BBB site. Its unfortunate but you are also gauged by those you employ to handle your logistics...poor choice to say the least. Hopefully I receive my product someday but in the mean time I will shop locally to assure I get what I pay for.”

Posted 3 years ago

Hi Tom, I've checked our help desk and I don't see a support ticket for you. If this is lost in transit we can advise on next steps for re-shipment. Please go to www.electrictobacconist.support to contact our help team. Thanks Louis ET Team

Posted 2 years ago

“I ordered from here spent $$$ on e cigs said they was shipped on May 6, 2021 and said give them 5-10 days well this is May 29, 2021 would like to know where my order is at thank you Marty Conley”

Posted 3 years ago

“Ridiculous price charged for shipping, charged 3 separate excise taxes when this state has one. Paid 2.5 times what it should have cost. Not to mention NO coupon codes. Probably won’t purchase from this company again.”

Posted 3 years ago

Hi, Sorry, but we have to follow the law and pay our taxes. If that means it doesn't work for you to shop with us then so be it. As for coupon codes - we keep our prices as low as possible and treat all customers the same, not just the bargain hunters or those who know how to play the game. Thanks Louis ET Team

Posted 3 years ago

“Stupid late says delivery is tomorrow but it’s still in Colorado!! Lazy Customer Service! No responses! Can’t even get a refund! It’s been over a month!!!”

Posted 3 years ago

Hi Zena, I have looked up your help ticket and I wonder if there has been some miscommunication. We have offered to refund or reship your order three times in the past 9 days, but the tone of your responses suggests perhaps you are not actually receiving our responses? In any case, we issued a refund today so you should have your funds back in your account in 3-5 days. Thanks Louis ET Team

Posted 3 years ago

“Had been a loyal customer but have had 2 shipments in a row not reach us for over a month each time. Very difficult to get customer service and refund they have kept the money tied up and the shipping date changes everyday!”

Posted 3 years ago

Hi, Thanks for your feedback. I have looked up your help ticket and I can see your first order has been refunded and the second will be refunded if it is not with you by June 2nd - we're hoping it doesn't come to that as I am sure you are. Sorry had this experience after so many years of good custom. We promise you will not be left out of pocket and we are working hard on smoothing out delivery issues after the change in legislation. Kind regards, Louis ET Team

Posted 3 years ago

“I never do this but this has been a horrible experience this LAST time. You can’t talk with anyone EVER even when you ask to be called. They give you robotic email answers and blame everything on new shipping company. Ordered in April and still May 21 and no order. No attempts of a delivery as there new company says and you can’t talk to anyone at this delivery company either because they give you no information. There was never a notice for attempted delivery either. Electric Tobacconist should have already stepped up to the plate and overnighted my order. Not to mention I spent $100 each order in the past. NOW THEY DON’T RESPONDAND TOOK OVER 100 FROM ME. DO NOT ORDER FROM THIS COMPANY. READ FORMER EMPLOYEE REVIEWS AND THEY SAID IT WAS A TOXIC ENVIRONMENT TO WORK IN. SHAMEFUL”

Posted 3 years ago

Dear Customer, Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th). Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages. Kind regards, Louis ET Team

Posted 3 years ago

“We were very pleased on previous orders, then made an order on 4/19/21 still haven't received..yeah everyday coming in tomorrow. That's an entire month of "it's on the way"...the payment came out within two days and no delivery yet after 31 days. We know about PACT ACT and within the meantime ordered from another company and within a week and a half already delivered. How do you explain that? I feel like something gone seriously wrong here”

Posted 3 years ago

“Placed my $321 order on April 5, it was processed the following day. Tracking said estimated delivery date was 4/17. It arrived in SLC on 4/10, 4 days later (its an 8 hr drive from Boulder to SLC per google maps). It then took 4 more days to reach Portland, OR (an 11 hr drive). Each time I checked the tracking of my package (about twice a week) a new est delivery date was posted. It sat in Portland for WEEKS! I attempted to place an online claim but was unable to most likely due to the volume of other angry customers bogging down the system. After reading the multiple complaints online, FINALLY someone from ET decided to respond that the delay problems were related to new shipping restrictions that led to USPS, Fed Ex and UPS no longer delivering vape and like products. The new delivery service contracted was very slow and attempts were being made to correct that. After seeing this and being unaware of the new shipping restrictions, I was willing to be patient and allow ET an opportunity to work it out. As of the end of last week my order was still sitting in Portland with a new estimated delivery date of May 17. On Monday May 16, the order was still shown to be in Portland with the same May 17 delivery date. Needless to say I had no confidence that my order would leave OR and be in FL the following day. When I checked tracking this morning May 20, SURPRISE! It tells me my order was delivered April 17! Full on BS as I have NEVER received my $321 order as it is said when I ordered that I must be home to receive and sign for my delivery. NOTHING from ET has been sent to me except emails asking me if I want to reorder!!! I have screenshots of my various checks on tracking and ET is going to refund my money!!!”

Posted 3 years ago

Hi, We have reached out to you via our help desk as we had not previously heard from you and were unaware there was a problem until now. Please can you reply to our email stating if you would like a refund or a re-ship? Sorry for the inconvenience this has caused. Kind regards, Louis ET Team

Posted 3 years ago

“Still waiting for an order from 5/3/2021. Initial date of delivery the 7th, date has changed 7 times. Now 3 weeks has passed and still no order. Very difficult to know when to have someone available to sign. They need a different delivery service.”

Posted 3 years ago

“I ordered on April 7th, did not receive until May 14th”

Posted 3 years ago

Hi Donna, We're so sorry it took so long. I see your original order was re-shipped, so sadly the first was lost in the mail - a frustrating experience for us as well as you. We hope you will give us another chance now you know we will always do our best to resolve issues like this if they arise. Kind regards, Louis ET Team

Posted 3 years ago

“Placed my order on May 5, 2021 this is May 15,2021 and I have not received my order your shipper X Tracking is terrible no updates for days Onelivex shipping says they have nothing to do with X Tracking yet my tracking and shipping info states they are my shipper. Really terrible service. I will never order from you again!!!!!!!”

Posted 3 years ago

Hi Connie, We're so sorry about this. There are tracking issues that are being ironed out by our new carrier. USPS is still an option for now (until they announce their ruling, and the option is taken away, which could be any day now) if you wanted to use us again. After that, all online carriers will be using the same delivery service (from what we understand). Thanks for your feedback though and we will continue to monitor the situation with your delivery via the help ticket you have open in our system. Best regards, Louis ET Team

Posted 3 years ago

“I’ve been a customer of theirs for a little while now and placed 2 orders. One on March 30 and April 1. On April 16, I reached out to them because the tracking information hadn’t updated and I wanted a refund. I received a response saying to give it until April 20 and if I still hadn’t gotten it to let them know and they would resend it. I waited until April 23 and reached out to them again. This time I was given a $5.00 off coupon. Today is May 13 and I have reached out to them again because I have no product. Now $100.00 may not be a lot to some people but I paid for product and expect to receive it or have someone contact me letting me know what’s going on. I will not be ordering from this store again. If I could give them zero stars, I would.”

Posted 3 years ago

Hi, I am so sorry about this. It's really unusual for two orders to go missing but 30th March and 1st April were during our first tranche of orders going through our new carrier and there were, admittedly, some teething issues that have vastly improved since then. I see both orders have now been fully refunded and I hope you'll give us another chance to ship to you again in the future. All the best, Louis ET Team

Posted 3 years ago

“Louis why do you delete 1 star reviews?”

Posted 3 years ago

Hi Jacob, we are happy to interact with one star reviews and take them on board as constructive feedback. The problem with the seven reviews you have left us is that they don't relate to any purchase made and it would appear, looking at the IP address they are written from, that you are not in fact a customer. For this reason, we have moderated all but one (this) of them as they are not helping actual would-be or existing ET customers to learn about our operation or give and receive important feedback during this challenging time. We wish you every success in the future. Thanks for being a part of our journey. Louis ET Team

Posted 3 years ago

“Order on April 5th and again on April 12th, have yet to receive either one of them. Today is May 11, 2021. No phone number to call and yet to see who would deliver. Only reason to hang in there, is they are the only ones who carry Fins e-cigs.”

Posted 3 years ago

“they were great until they started using the "one live x". ordered 3 weeks ago and the shipment is still in Colorado. I live in Florida, the delivery date keeps changing. best part no one from either the shipper or ET will response to my emails and have no contact number. last time I use either. just want my money back, which they wont do because I have to first return the shipment that is stuck in there hub. sucks your quality is suffering due to poor logistics by the courier.”

Posted 3 years ago

“Stay away from this garbage company! Ordered on April 29th... Today is May 6th and my order still shows “Label Created” in Boulder, CO. Over a week and my items have not even SHIPPED yet. They keep responding to everyone claiming delays are with “shippers” but these clowns havent even got the items into the shippers hands in over a week. Every other reputable vape dealer online has somehow figured out to deal with new regulations and still ship with great times... EXCEPT electric tobacconist. Look elsewhere for your vape products unless you want to wait 3-4 weeks.”

Posted 3 years ago

Hi, Sorry about the tracking. I can see your order is at the carrier facility in your home town. It should be with you shortly. Under the new regulations packages are taking a little longer, so we're sorry you had this experience. Thanks Louis ET Team

Posted 3 years ago

“Do not order from this company!!! They are not shipping their products, and now they are not giving refunds! Sounds like they are about to go bankrupt, but before they do they will gladly take your money! Not to mention all the good reviews must be robots or paid for by them. Don’t say you haven’t been warned!!”

Posted 3 years ago

Hi Jennifer, Your order was placed on the 24th April and due to legal changes in the industry, our shipping is not coming as fast as it was before the new law came in. You were given an estimated delivery date of 17th May when you ordered, so it would be unusual to grant you a refund at this early stage. Thanks, Louis ET Team

Posted 3 years ago

“Never received items and many emails sent to try and get my money back with no response or help!!!!”

Posted 3 years ago

Hi, As this review is anonymous I can't look it up, but you should be eligible for a refund or reship 30 days after the order is placed (if it comes to that), so do stay in touch with our help team, Thanks Louis ET Team

Posted 3 years ago

“Customer service is prompt but ineffective. Spent hours as a returning customer to place an order, to no avail. Gave up and went to another site which I navigate easily and quickly. Placed an order in less than three minutes.”

Posted 3 years ago

Hi, Sorry about this. We have to be water tight on age verification, so we're sorry if we couldn't approve your account. Louis ET Team

Posted 3 years ago

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Electric Tobacconist USA is rated 4.8 based on 35,131 reviews