Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order never arrived, was told by the help desk that USPS "often marks packages as delivered prematurely, by mistake", AKA, blamed the shipper, then when I asked for a refund, was told the shipper had marked it delivered, therefore it must have been delivered and a refund was not available. Zero accommodation was made other than blaming the shipper while simultaneously claiming what they say is law. Terrible experience, will order from a legitimate company next time. Attached is a photo of what I received from this company for $15.55.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you did not receive your package. It is our policy to wait at least one business day as we have found that it is not uncommon for USPS to mark a package as delivered a day early. We have replied to your help ticket with additional steps we can take to get you your package. Electric Tobacconist Customer Care

Posted 5 years ago

“If it wasnt bad enought to charge me an 8 dollar excise tax on hardware into new york state. When the tax is only on liquid. I woke up this morning to an international fee charge from paypal on my account when my products were shipped from colorado to new york. I will NEVER use this site again and i HIGHLY recommend you take your business elsewhere. I will be contacting the better business bureau and paypal.”

Helpful Report

Posted 5 years ago

Hi Jeffrey, we are very sorry that you have experienced trouble with us. We can confirm that excise tax is charged on both liquids and devices for New York. Additionally, we are a UK and USA based company, which is why you have seen this international charge on your PayPal.

Posted 5 years ago

“The my blu device broke within two days.”

Helpful Report

Posted 5 years ago

Hi Christopher, we are very sorry to hear that your MyBlu device is broken. We would be more than happy to investigate your situation further if you would please contact us through HelpDesk!

Posted 5 years ago

“I am so disappointed in the customer service of this company and the fact that I’ve thrown nearly a hundred dollars down the drain in the process of working with you. My initial order was placed on 4/4, and was marked as delivered on 4/15. I sent in a complaint about not receiving my order on 4/16, and again after hearing nothing back on 4/21. Again I feel as if I am being brushed under the rug with no communication. I understand the world is crazy right now but if you can not keep up with basic customer service, you need to not be open right now.”

Helpful Report

Posted 5 years ago

Hi Kiersten, we are very sorry that you have not received a high standard of customer service from us and we will rectify this immediately. You should be receiving an email from us going into more detail about your order.

Posted 5 years ago

“Almost two weeks to receive my order . They said it was because of the shutdown. I ended up ordering from good Guy vapes A week after I placed my order with electric tobacconist and still got good Guys order three days before the one I ordered two weeks before. You can’t blame a crisis if everyone else is keeping their word on delivery times. I would rather pay more for someone that keeps their word . The biggest issue I had was I received a tracking number and you can tell the problem was they literally waited 11 days to ship it. There was no email or anything. It was basically yeah we took $60 of your money and now you are gonna get your stuff when we feel like it. I couldn’t even get on the website to cancel my order otherwise I would have. I never bash companies but this pisses me off.”

Helpful Report

Posted 5 years ago

Hi Lon, we are very sorry that your package did not reach you in a timely manner. We had been publicly posting updates on delays as we received them from our warehouse. We have since rectified this and will not be experiencing such delays in the future.

Posted 5 years ago

“First orders cheap and fast. After that it goes down hill. This last order took 17 days to get to my house. Use every excuse you want that is way way too long. Their web site normally works, but now it takes 10 minutes just to log in. They also have no phone number to reach them and their email contact doesn’t even work. I’ll go back to buying local after this.”

Helpful Report

Posted 5 years ago

Hi, we are very sorry for the delay in your package reaching you. At that time, we were experiencing setbacks due to the precautions we have taken for COVID-19. We have since put this queue into place in order to ensure that we honor the shipping standards that we have upheld for so long -- rest assured this queue will not last forever.

Posted 5 years ago

“I ordered 2 bottles of salty man blues lemonade salt nics it’s the same flavor I buy all the time, got the bottles and the fluid is brown instead of clear, thought that was weird but I’ll try it, put it in my tank and it tastes horrid!! It’s old! Both bottles are not useable! Going to throw them away! I wouldn’t buy from these guys again if there selling old fluid! Gross!”

Helpful Report

Posted 5 years ago

Hi Wesley, we are very sorry that you have had a bad experience with your juice. We can confirm that all of our stock is regularly rotated to ensure that all liquids are in good condition. Additionally, when juices are allowed to steep longer, this provides a more robust flavor and usually a deeper color for the liquid. If you are still unsatisfied, we would be more than happy to assist you if you contact us through our HelpDesk!

Posted 5 years ago

“I have been trying to get on your site to place an order for the past 4 days. Every time I am put into a que and I wait. When I finally get to be 1 it put me back into the que! I have ordered from you for a while and I am very frustrated.”

Helpful Report

Posted 5 years ago

Hi Kathleen, we are very sorry that you are experiencing issues with our new queue. We can confirm that we have since worked through all of the bugs so that this should not happen anymore -- please try again at your own leisure!

Posted 5 years ago

“I understand unusually high order volumes but I've been waiting to get into the website all day and every time I get to "First In Line" it just resets me to the back of the line. I wasted so much time today and never got into the website. In addition my order is now 6 days late and I ordered before the notices went up on the website. I'm out of fluid.”

Helpful Report

Posted 5 years ago

Hi Phillip, we are very sorry about the delay on your order as well as for the queue situation that you are facing. We can confirm that we have worked through all of the bugs that were causing the queue to malfunction -- please try again at your own leisure! Additionally, we would be more than happy to help you with your order if you would please submit a ticket through HelpDesk!

Posted 5 years ago

“Waited in the queue online 7 times, 3 yesterday and 4 today, don’t mind the waiting, I completely get it, but when you’re up next, it just starts all over again, this is literally 7 times this has happened, so, I don’t think it because it’s not working, but that it’s that you’re never going to get in to order, why not just state that to begin with? and stop wasting time, I asked two other friends to try as well, both only tried once and it was the same result.”

Helpful Report

Posted 5 years ago

Hi, we are very sorry that you are experiencing issues with our new queue. We can confirm that we have since worked through all of the bugs so that this should not happen anymore -- please try again at your own leisure!

Posted 5 years ago

“IMO this company is trash. Ordered from them 3x, paid for priory shipping 3x and each time the items came later and later. Then when you message customer service you get a generic response back with no help. Terrible company”

Helpful Report

Posted 5 years ago

Hi Sal, we are very sorry that you have continued to have less than satisfactory experiences with us. We can confirm that all messages received by our customer service team are answered by a real person in real-time.

Posted 5 years ago

“I tried to place an order on line this morning 4/15 and 5 different times it told me I was in que next and bounced me back to the beginning each wait time. So I just gave up. Yes, I stayed on that page as directed.”

Helpful Report

Posted 5 years ago

Hi Karolyn, we are very sorry that you are experiencing issues with our new queue. We can confirm that we have since worked through all of the bugs so that this should not happen anymore -- please try again at your own leisure!

Posted 5 years ago

“The website makes you wait in a queue and when you are first in line the wait process starts over again. The website is non functional. I have been waiting two weeks for my order. Never Again!”

Helpful Report

Posted 5 years ago

Hi James, we are very sorry that you are experiencing issues with our new queue. We can confirm that we have since worked through all of the bugs so that this should not happen anymore -- please try again at your own leisure!

Posted 5 years ago

“Took 2 weeks to send my juice from boulder to grand junction Colorado which is a 6 hour drive. Juice went from boulder to Seattle then back to denver”

Helpful Report

Posted 5 years ago

Hi Brandon, we are very sorry for the delay in your order. Occasionally, USPS uses alternative routes when their distribution centers are overwhelmed in an attempt to get your package to you as fast as they can.

Posted 5 years ago

“The website is down it makes you wait in a queue that resets itself so you have to wait again and again and again ...”

Helpful Report

Posted 5 years ago

Hi Bob, We’re so sorry you experienced this. We have had issues with our new queue system, which we had to put in place in order to organize order volumes while we experience issues with the covid-19 environment. We’ve been working 24/7 to get the issues fixed, and believe we have them mostly taken care of, so you shouldn’t see any problems with it. We’re also working hard to be able to not use it, which we hope we hope will happen as soon as possible! Again, we’re very sorry for your experience. We very much appreciate you as a customer, and hope you give us another shot to show you the excellence in service we work so hard to deliver. ET Customer Care

Posted 5 years ago

“Great store!!”

Helpful Report

Posted 5 years ago

Thank you so much for your kind words and continued patronage with us!

Posted 5 years ago

“Website takes you to a queue. The queue tells you you must stay on that page or you lose your place in line. It said wait time was 5 minutes. I waited 20 minutes before getting to #1 in queue. At that point, it took me all the way back to last in the queue. Awful website and waste of my time! I went to another site and found the product I needed for $2 cheaper.”

Helpful Report

Posted 5 years ago

Hi Tina, we are very sorry that you are experiencing issues with our new queue. We can confirm that we have since worked through all of the bugs so that this should not happen anymore -- please try again at your own leisure! Additionally, we can guarantee that we have among the lowest prices of online retailers for 100% genuine and authentic products.

Posted 5 years ago

“I waited 3 hours yesterday to enter the website but the timer kept resetting and making me wait longer! I tried getting in today and no luck.. disappointed”

Helpful Report

Posted 5 years ago

Hi Abraham! We’re so sorry you experienced this. The queue is new to us too, and we’re working 24/7 to fix the issues we’ve found. We do think most of them are ironed out now. We do understand your frustration and we’re very sorry that this was your experience. We hope you’ll give us another try to show you our normal service excellence.. As always, thank you for being a customer. We very much appreciate it. ET Customer Care

Posted 5 years ago

“The shipping is very slow , they never answer the questions 👎🏻”

Helpful Report

Posted 5 years ago

Hi Johanna, we are very sorry for the delay in your order reaching you. We were experiencing setbacks due to the precautions we have taken for COVID-19, but have since rectified this and are no longer facing any shipment delays. We would be more than happy to answer any questions you may have through HelpDesk!

Posted 5 years ago

“Marked as shipped, but took 2 weeks to even make it to my state even though I paid for priority. Will not purchase from ET again.”

Helpful Report

Posted 5 years ago

Hi Cedric, We're very sorry you had this experience. We had delays in shipping due to the Covid-19 environment, and we understand your frustration. We are back to full speed now, and hope you'll give us another try to experience the level of service we always strive for. We very much appreciate you as a customer. ET Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews