Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order a week ago, I received a tracking link but it has been sitting in the same spot saying package acceptance pending on USPS. On the link they provided it’s saying shipped June 4 2020. I’ve sent two emails and have gotten no reply. I understand that they are busy, but I have not been contacted.”

Helpful Report

Posted 5 years ago

Hi, Since there is no information on this review, we're unable to track your package, but we have gotten through our delay, so we can confirm that your package is on the way. We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“My first review disappeared so I am re-posting. I’ve used Electric Tobacconist for over nine months and their service has always been excellent until now….I placed an order last Friday, April 3 and now it’s Saturday, April 11 with no order received. Tracking reveals the post office in Boulder has not received the package. What’s more, the order updates have stopped coming.”

Helpful Report

Posted 5 years ago

Hi! We responded to your last review, but wanted to take the chance here again. We're again sorry for the delay, and happy your package is on the way. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“first time i have bought from this place, been over a week, tracking info has not updated still in the waiting to accept. first impressions are important, and they have failed to impress me, will not be a return customer. if nothing changes by monday will open paypal case.”

Helpful Report

Posted 5 years ago

We are very sorry for the delay in your order reaching you. We were experiencing delays at that time due to the precautions we have taken for COVID-19. We have since rectified these setbacks and are no longer facing any shipment delays.

Posted 5 years ago

“it’s been almost two weeks and nothing has shipped. if they’re sending out orders 7 days a week why hasn’t anyone got their stuff. this is why i pay with paypal, so i can file a dispute.”

Helpful Report

Posted 5 years ago

“Placed an order on Sunday of last week and I haven’t had a single update. I’m starting to worry that my package won’t even come”

Helpful Report

Posted 5 years ago

Hi Moe, We're very sorry you experienced this delay. We were unexpectedly swamped by orders due to the issues around covid-19, and for the first time in our history were behind shipping orders. We're happy to say that your package is on the way and we're back up to full speed. To track your package you can use the link in the tracking email we sent you after your purchase. We very much appreciate you as a customer and the frustration that this delay must have caused. We do hope you'll give us another chance to show you what our normal superior service is like! ET Customer Care

Posted 5 years ago

“I placed an order April 5th and it is still sitting at their warehouse, yet to be sent to USPS for shipping. I’m beyond irritated as I paid extra for priority shipping. I’m hoping to get it at least by sometime next week. This is getting ridiculous.”

Helpful Report

Posted 5 years ago

Hi Riley, We're so sorry you experienced this delay. We were swamped with orders unexpectedly due to issues with Covid-19, and we were unable to keep up. We are up to date now, and back to shipping in our regular same-day (if you order before 4) timeframe. We very much appreciate you as a customer, and appreciate the frustration this caused. We do hope you'll allow us to show you the experience we have been delivering and are again! ET Customer Care

Posted 5 years ago

“When will I receive my package I ordered on April 4”

Helpful Report

Posted 5 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! To track your package please refer to the email that contains your tracking number. (We can't pass them here since this is a public forum.) We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“I’ve used Electric Tobacconist for over nine months and their service has always been excellent until now….I placed an order last Friday, April 3 and now it’s Friday, April 10 with no order received. Tracking reveals the post office in Boulder has not received the package. What’s more, the order updates have stopped coming. I suspect I’ll never receive my order and be out the money. The good news is I placed an order with one of their competitors on Wednesday, April 5 and that order arrived today, two days later.”

Helpful Report

Posted 5 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we can confirm your package is on the way! We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“I ordered April 5th and it's still sitting in their warehouse 5 days later. Awesome.”

Helpful Report

Posted 5 years ago

Hi TK, As you will have seen on our website, we are experiencing delays past our normal same-day shipping policy you're used to due to the environment caused by the Covid-19 issue. However, we have stopped taking new orders in order to get up to date with current ones, meaning your order will go out tomorrow. We apologize for your experience. We work hard to deliver same day shipping and the best experience on the web, and we're working hard to get back to that. Thank you for your extra patience during this time. ET Customer Care

Posted 5 years ago

“Save yourself the heart ache pay for priority shipping ordered on April 1 still pending in boulder co all vape shops in michigan closed and really hoping it comes today in respect to the company I get that they are behind with the pandemic but god damn vapor direct had my stuff to me in three days cmon guys”

Helpful Report

Posted 5 years ago

Hi JS, Due to the recent issues with Covid-19, we have experienced delays in shipping. We have messaged our current shipping times across the site and in all of our emails, but we still understand your frustration. We have, in fact, temporarily stopped taking new orders in order to focus on current ones, and we will have shipped all orders by Monday morning at the latest. We are happy to say your order has been shipped, and you will see an update in your tracking as soon as USPS scans it in. Again, we apologize for the delay. It will be gone on Monday if not sooner and we will be back to our normal same-day shipping expectations. ET Customer Care

Posted 5 years ago

“My order has been “pending acceptance” for a week!!!! There is no phone number and I’ve sent 3 emails. At this point I just want to cancel my order and go somewhere else. You’re not able to talk to a live person. SAVE YOURSELF THE TROUBLE AND ORDER SOMEWHERE ELSE”

Helpful Report

Posted 5 years ago

Hi! We're happy to say your order is out of our warehouse and on the way. Your USPS tracking will update as soon as they scan it in. We normally ship same-day if you order before 4 MT, but we have seen delays due to the impact of the Covid-19 environment. We will be back to our normal shipping this Monday! That being said, we always answer customer emails on the day they were submitted, so please check your spam/junk folders! We're very sorry for the delay, and thank you sincerely for your patience during this unforeseen time. ET Customer Care

Posted 5 years ago

“I placed my order a week ago and they were happy to go ahead and take my money from my bank account before shipping my products to me. Now the website is shutdown and I can't even look at my order history to look at where they are with my shipment? It obviously isn't on it's way since all I have received is an email apologizing for the delay since they are behind in processing their shipments. Most companies do not charge you until your shipment leaves their facility but apparently they want their money no matter how long it takes them to get your purchase to you. Then to shut the website down to where you can't even check the status of your order that you have already paid for but not received yet is just ridiculous!”

Helpful Report

Posted 5 years ago

Hi Rhonda! We're happy to say your package is with USPS and in-transit. You can always check your order location by looking at your tracking number from your email. You should also be able to see your order history on the website. We're very sorry for the delay. As you know, we normally ship same-day if you order before 4 MT, and we've been behind our own expectations recently. We will be back to our regular shipping times on Monday. Thank you again for being a customer, and for your patience during this time. ET Customer Care

Posted 5 years ago

“I’m seeing a dozen people complaining about how their package is pending in review when trying to track it ... and I’m having the same problem!!!! Very annoyed, ordered a week ago and there hasn’t been a single update. I want to cancel my order but I can’t even get into the site! Won’t be returning to this site again if we don’t get any answers. Seriously displeased - was really looking forward to my order to help me get through this lockdown. But that won’t be happening I suppose.”

Helpful Report

Posted 5 years ago

Hi! I'm happy to say your order is with USPS and on the way. We normally ship same-day if you order before 4MT, but recently have been behind these expectations due to the environment the Covid-19 issue has caused. Happily, we will be back to our regular shipping times this Monday. Thank you for your patience during this time, and as always thank you for being a customer. We very much appreciate it! If you need anything else from us, please let us know here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Ugh. I’m extremely disappointed that ET did not have the infrastructure in place to handle the volume that this global situation has placed on them. I was/am a creature of habit and placed orders with this company multiple times in past. At this point I just want my orders as it’s been a week for one of the orders. Wish I had known when making the order that this was even a possibility. I’d like to retain them as a supplier of my vaping needs but... I guess I’ll just continue to wait...”

Helpful Report

Posted 5 years ago

Hi Kevin, We're so sorry for the delay. As it did with everyone, the Covid-19 situation caught us off guard. We'll be back to shipping orders in our normal same-day before 4 MT timeframe this Monday, and we can't wait to be back at it. Meanwhile, we're happy to say your order is in-transit with USPS. Please let us know if we can do anything more for you here: https://help.electrictobacconist.com/support/tickets/new Thank you as always for your patience and for being a customer! We sincerely appreciate it. ET Customer Care

Posted 5 years ago

“A friend of mine ordered on April 1st and when he looks up the tracking number it either says package acceptance pending or in transit. So either it’s not accepted yet or it’s been in transit for 7 days now to Weatherford Texas, just wanting to know if the item will arrive in Texas anytime soon? Not to mention he paid for priority + shipping.”

Helpful Report

Posted 5 years ago

Hi, While there is no information here for us to track the package (and the email you provided here is not in our system attached to an order) we can track your package if you get in touch here: https://help.electrictobacconist.com/support/tickets/new We have been experiencing delays from our normal same-day shipping times, but they will be gone on Monday. At that point, all current orders will be sent, if they're not already. ET Customer Care

Posted 5 years ago

“I put a tentative 1 star...the prices and products in stock made a very attractive offer now seem doubtful and hesitant. I have as well used multiple sites for juice and mods recently and received in a very timely matter. My package shows label made but NO MOVEMENT for a week almost. I hope it comes and will re-review when and if it does. Juices sounded amazing PLEASE DONT LET ME DOWN. Looking to be a loyal digital customer somewhere.”

Helpful Report

Posted 5 years ago

Hi Jen! We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see you have your package. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“I ordered over a week ago and it still says Package Acceptance Pending. It said it would arrive by today but it still has not been shipped from them. I’m starting to worry if my package will even come.”

Helpful Report

Posted 5 years ago

Hi! While there's no information to track down your order here, you can give us the email address your account is under or your ETUSA number and we'd be happy to track it for you here: https://help.electrictobacconist.com/support/tickets/new In the meantime, if your order was placed a week ago, it has been sent and is with USPS. We normally ship same-day if you order before 4MT, but recently have been behind these expectations due to the environment the Covid-19 issue has caused. Happily, we will be back to our regular shipping times this Monday. Thank you for your patience during this time, and as always thank you for being a customer. We very much appreciate it! If you need anything else from us, please let us know here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Over a week and they have yet to ship anything out, yet they claim to send it out the same day or the next day. Not even sure if the pods I ordered will ever arrive. Would not recommend using this site!!!”

Helpful Report

Posted 5 years ago

Hi! While there's no information here to find your order, we'd be happy to track it for you if you let us know your account email or ETUSA number here: https://help.electrictobacconist.com/support/tickets/new We normally ship same-day if you order before 4MT, but recently have been behind these expectations due to the environment the Covid-19 issue has caused. Happily, we will be back to our regular shipping times this Monday. Thank you for your patience during this time, and as always thank you for being a customer. We very much appreciate it! If you need anything else from us, please let us know here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Ordered from these guys cause I live in Colorado and they had good reviews from what I read. My package has been listed as “shipment received, package acceptance pending” for over a week now. I understand the possible delays because of Covid but I’ve ordered from 3 different sites since then and haven’t had this problem. I highly doubt I’ll be a returning customer with these guys.”

Helpful Report

Posted 5 years ago

Hi! Your order has left our warehouse and is at USPS. You'll see your tracking link update as soon as they scan it again. We normally ship same-day if you order before 4MT, but recently have been behind these expectations due to the environment the Covid-19 issue has caused. Happily, we will be back to our regular shipping times this Monday. Thank you for your patience during this time, and as always thank you for being a customer. We very much appreciate it! If you need anything else from us, please let us know here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Queue line to get into the site, I'll go some where else”

Helpful Report

Posted 5 years ago

Hi Craig, Sorry you've had this experience! Temporarily, in order to make sure we offer the highest standards to our customers, we've had to introduce a queue system to our website. It never takes long to get on and order, so it isn't the headache you may think. We're sure that if you wait just a bit, you'll love the experience you get and the prices we offer. Thanks for being a customer! ET Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews