Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

“Ordered 7 days ago and tracking says "shipment Received, Package Acceptance Pending." It has now said this for 5 days! I live only thirty minutes from Boulder! I could of walked there to pick it up and been back home! Maybe even twice!! They couldn't pull it off. I won't be ordering from them again.”

Helpful Report

Posted 5 years ago

Hi Paul, We're so sorry for the experience you've had, and for not keeping up with our normal same-day shipping standards. We very much appreciate your patience during this unforeseen time. I'm happy to say that your order has been sent to USPS and your tracking link will update to "In-Transit" very soon. Also, we will be back to our usual same-day shipping standards this Monday. We hope you'll try us again to have our normal experience as we've been doing it for years now! ET Customer Care

Posted 5 years ago

“I text you guy almost everyday . I keep getting the same answer saying they will ship out next day and so on like 3-4 time and they still haven’t ship my item out yet . You guy Promises me Something you can’t even do . When are you guy going to ship my item out ? Because last time you said within 24 hour it past .”

Helpful Report

Posted 5 years ago

Hi, We're sorry you have experienced this delay! As you will have seen across our site, due to covid-19 issues we had delays in our shipping. That delay is now over, and we're happy to see your package has arrived at your door. We're again sorry for the delay. We are again back to the standard of excellence we expect from ourselves, and we hope you'll come back to experience it again. ET Customer Care

Posted 5 years ago

“Hasnt been resolved! I went one block away and price was correct! I went 1 mile away and they said..we ask for 12 we get 2 and a bunch of other kinds we dont ask for...and now you are selling your kits for 24 .99! Lol everyone I got to use this product has been warned we are being forced to buy a stronger nicotine level and that you do not do your price checking! This is NOT ACCEPTABLE! DONE!”

Helpful Report

Posted 5 years ago

Hi! While there is no info on this review to identify what product you're talking about, we work every day to ensure that we have the lowest prices both online and in stores. We're also far less in shipping than anyone else! As for the product, we normally have all the strengths that a manufacturer sells, so, unfortunately, if your chosen product doesn't sell a lower nicotine amount, we would be unable to get it. We would be happy to tell you another, lower level you'd enjoy though! Just email us here and we'll get right on it: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“I ordered on April 1 and paid priority mail and still haven't received my order and today is April 6. All my emails to your company isn't helpful at all. The last I checked my tracking # my order was on Boulder Co and that was on April 3. Very dissatisfied on my 1st time ordering from this site.”

Helpful Report

Posted 5 years ago

Hi, While we normally ship same-day, we are having temporary delays in our shipping. We try to make sure that information is given to you before ordering, which is why we have the banners, pages and emails explaining, but still we know it's frustrating. We can assure you we are working 24/7 to get you your order as fast as possible. Thank you so much for your patience during this time, and for being a customer. We truly appreciate it! ET Customer Care

Posted 5 years ago

“LACK OF STOCK & SLO SHIPMENT. NOT REALLY HAPPY WITH YOUR METHODS.”

Helpful Report

Posted 5 years ago

Hi! We work hard to make sure every item we carry is in stock at all times, and that we carry every item someone might want. At times there are issues beyond our control that slow our ability to get products, but we're happy to report that that is rare! We also ship same-day if you order before 4 MT, and while we give free shipping in many situations, you can opt for 2 day shipping if you'd like your products there asap. We'd be happy to be of more assistance if you'd like to reach out and let us know what you'd like to purchase. Just say what that is here: https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“After waiting for online access for 40 minutes I got to 2 out of 618 in queue then was sent to back of line!”

Helpful Report

Posted 5 years ago

Hi Amy, Due to the overwhelming influx of orders we've received, we've had to temporarily institute a queue system. This is to ensure we can give each customer the spectacular experience we have always strived for. When you're in the queue, please don't close your browser window, or you'll have to go back to the beginning. (As you saw!) This solution is temporary, and we do hope you'll give it another try. We very much appreciate your patience, and your being a customer. Thank you. ET Customer Care

Posted 5 years ago

“I have ordered several times in the past year. They were always on time with no shipping problems. I recently placed 2 different orders it has been a week and has yet to move through USPS. I fail to see how they can generate tracking numbers but fail to ship items. Something seems to be shady.”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we've all found ourselves in, we are behind our regular same-day shipping promise, but we're working around the clock to get orders sent out. As always, we stand behind our products and our promise to get you what you paid for. Again, we are working incredibly hard to make sure that happens, and can assure you there's nothing shady happening. For more information, please visit this link to see our covid response and shipping times. https://www.electrictobacconist.com/covid-19-update-i276 We very much appreciate you as a customer, and your patience during this time. ET Customer Care

Posted 5 years ago

“I don’t understand what has happened to my order that I paid extra money to receive by a certain date. Usps has been awaiting to receive the order since last Wednesday. I’m very dissatisfied.”

Helpful Report

Posted 5 years ago

Hi! While there's no specific info here to allow us to find your specific order, we are experiencing temporary delays in shipping orders due to the Covid Pandemic. We have a banner on the website and page detailing shipping times during this time, and our confirmation email repeats that information. We are working around the clock to make sure you get your order as soon as possible, and we're sorry you haven't experienced the excellent level of care we strive to provide. If you'd like to know about your order in particular, please email us from this link: https://help.electrictobacconist.com/support/tickets/new?query_type_303736=Order%20Not%20Tracking Thank you for your patience. We appreciate you so much for being a customer. ET Customer Care

Posted 5 years ago

“Bad service , I text them two times because they are taking too much . First time they reply saying they sending out order that day and two day later I text them again because the shipment tracking didn’t even update and they didn’t even reply to me . First timer and I will never buy it from here Again .”

Helpful Report

Posted 5 years ago

Hi! While we can't find any record of your helpdesk ticket, we're very sorry you've experienced this. Due to the environment we all find ourselves in, we are temporarily seeing slower shipping times. We are working around the clock to get your order to you as fast as possible. That being said, we answer all customer emails within the day, and are still doing that. If you'd like to know more information about our shipping times and our response to the Covid issue, please visit this link: https://www.electrictobacconist.com/covid-19-update-i276 We are very sorry for your issue, and hope you come to try us again soon so we can show you our normal excellent customer experience. We very much appreciate you as a customer, and your patience during this time. ET Customer Care

Posted 5 years ago

“Asked why my package hasn't shipped yet after a week and they said they try to ship within 24 hours but to expect delays? Still never answered when they plan on shipping it...”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. I can assure you, however, we're working around the clock to get your order to you and to get back to our same-day shipping norm. We have a banner on the website to let everyone know how shipping is going before they order, so you can look for that if/when you come back to order again, and we sincerely hope you do. We truly appreciate your being a customer with us, and your patience during this time. Thank you. ET Customer Care

Posted 5 years ago

“Used to be a great website but now lies to customers and delayed shipping is very common. Shame”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. I can assure you, however, we're working around the clock to get your order to you and to get back to our same-day shipping norm. We have a banner on the website to let everyone know how shipping is going before they order, so you can look for that if/when you come back to order again, and we sincerely hope you do. We truly appreciate your being a customer with us, and your patience during this time. Thank you. ET Customer Care

Posted 5 years ago

“Product shipped a week late, and the company didn't bother to let me know until the product had already shipped so that I could not cancel my order for not arriving on time. Shady business practices, won't order again.”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 5 years ago

“Your mail service and process service sucks - this isn't resolved!!!!! I ordered product on 3/29/20 priority mail - today is 4/5/20. Based on your response I will NOT receive my order until this Monday 4/7/20 - 8 days after I placed the order. DO NOT SEND ME ANOTHER RIDICULOUS LETTER ABT HOW YOU'VE TAKEN CARE OF IT. I'M CHEWING NICOTINE GUM THANKS TO THIS F K UP!!!!! BY THE TIME THIS PRODUCT ARRIVES I WILL NOT HAVE A NEED FOR IT ANYMORE. I GUESS ECIGS DO WORK WHEN U WANT TO QUIT. YES THAT's SARCASM!”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 5 years ago

“Terrible!!”

Helpful Report

Posted 5 years ago

Hi! While there is no information to identify any details abotu your experience, we do strive to make sure each and every customer has a seamless experience with us. We'd be more than happy to figure out your issue and solve it if you'd allow us to. Please just send us an email about the problems you faced and we're sure we can get them rectified for you! https://help.electrictobacconist.com/support/tickets/new Thank you, as always, for being a customer. ET Customer Care

Posted 5 years ago

“It said Shipment Received, Package Acceptance Pending. I bought it form this website because people said it was a fast shipping service but i guess it is not true . I couldn’t go outside so I am still waiting for their package . If I ever get this package I might have to rethink about reordering from this website Again .”

Helpful Report

Posted 5 years ago

Hi Kevin! Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. I can assure you, however, we're working around the clock to get your order to you and to get back to our same-day shipping norm. We have a banner on the website to let everyone know how shipping is going before they order, so you can look for that if/when you come back to order again, and we sincerely hope you do. We truly appreciate your being a customer with us, and your patience during this time. Thank you. ET Customer Care

Posted 5 years ago

“Terrible customer support. Ordered on Monday early morning and still hasn't shipped as of Friday. I'm working the frontlines everyday. There is no excuse for lack of communication and poor customer service. Do NOT purchase from this company!”

Helpful Report

Posted 5 years ago

Hi Joe, Due to the environment we all find ourselves in, we are experiencing temporary delays in shipping. While we try to make sure customers know before they order with the banner on the top of every page and through the emails we send, we do understand that delays are frustrating. Since you received the free shipping upgrade to priority, your package will still get there within the Standard shipping time. We apologize for the delay, and we will be back to our regular same-day shipping timelines soon. thank you for being an ET customer, and for your patience during this time. ET Customer Care

Posted 5 years ago

“I'm not sure what their normal shipping is like, but currently it's SUPER SLOW. Ordered Saturday, receipt from them said item was shipped Monday. It wasn't. Record shows it wasn't even RECEIVED by USPS from them until Thursday. Now I'm not even expecting shipment to arrive until like Tuesday of next week- maybe. That's 10 days. Moral of the story, don't order from them unless you have time to kill. I'm going to have to purchase from someone else. Would be less PO'd if they didn't misrepresent their shipping. Fool me once.....”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 5 years ago

“Order never arrived in 3 weeks. Customer service has been quite rude. Letting Paypal handle the dispute. Not impressed!”

Helpful Report

Posted 5 years ago

Hi! We always stand behind our shipping times, and will rectify any order that does not arrive at its destination in time. (For standard shipping, it's normally 3-5 days.) Unfortunately, once PayPal is working to rectify an issue, we're unable to work on it in parallel. Once that process has stopped, however, we can be sure it turned out in the best way it could have. Just send us an email at the link below, and we'll be happy to solve the issue for you. https://help.electrictobacconist.com/support/tickets/new Thank you again for being a customer. We really do appreciate you. ET Customer Care

Posted 5 years ago

“There’s no reason 2 day shipping should take this long. Now it’s arriving late?! Never making this mistake again. Still haven’t received the order.”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 5 years ago

“Ordered on Sunday night well before 4PM Monday same day cut off for same day shipping as and its Thursday and still did not ship even though I have tracking number and it says item has shipped and it's on its way to USPS Facility”

Helpful Report

Posted 5 years ago

Hi! Due to the environment we all find ourselves in, we're experiencing temporary delays in shipping orders. We are working around the clock to get your order to you, but we're so sorry you have experienced this delay. We do expect that we'll be back to our same-day shipping deadline very soon. To see more about our shipping times and Covid response just go to the link below. There is also a banner on the site and the emails you have all say the same thing. Thank you so much for your patience during this time. We appreciate you so much for being a customer. https://www.electrictobacconist.com/covid-19-update-i276 ET Customer Care

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Electric Tobacconist USA Reviews