Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm looking for a taste close to my (solace creamy tabacco ) can anyone help me? E.T is out of it and I'm trying to find a taste close to it, so I don't start back smoking real cigs. Thanks”

Helpful Report

Posted 5 years ago

Hi Tessey, We have lots of options to figure this out, and we love to help people find new things they'll love! Please just send us an email here: https://help.electrictobacconist.com/support/tickets/new Looking forward to helping! ET Customer Care

Posted 5 years ago

“I am a continued buyer of Totally Wicked ice Menthol and I can't get it you are out and have been out, what's going on”

Helpful Report

Posted 5 years ago

Hi Ricki, we're very sorry that we do not have this in stock currently. We are working adamantly with our suppliers to get more of this product, but Totally Wicked is on a slight production and shipment delay at this time. You can sign up for stock notifications on our website!

Posted 5 years ago

“They never sent my package once I ordered it. They didn’t even send it until I asked them to a week after ordering the product. The customer support team is absolute trash and none of them did their job. After them telling me they were going to resend my package, I waited a week and emailed them just to find out that they did NOTHING about my issue. It was only after I asked for a refund until they sent the item.”

Helpful Report

Posted 5 years ago

Hi, We're sorry you felt you received a less than exceptional experience with us. While your first package was delivered in 2 days from your order date, we can't send the free replacement we offered without knowing for sure that sending it signature required was alright for you. Without hearing from you we can't send out the second package. As you can imagine, some customers prefer not to sign for their packages. We're happy to know that you got your second package in 2 days again, and hope you're enjoying your products. We also hope you give us another chance to show you how excellent our service is! ET Customer Care

Posted 5 years ago

“This web rocks best prices”

Helpful Report

Posted 5 years ago

Hi Alisha, thank you for your kind words and continued patronage with us!

Posted 5 years ago

“My last order was placed on 03/10/2020. It languished in Boulder CO for 3 days before going to Denver CO. Today is 03/18/20 and I still have not received my order. Tracking doesn’t even show an expected delivery date.”

Helpful Report

Posted 5 years ago

Hi Mark! We can confirm that your order was placed on the 10th, and was dispatched the same day as always. While it normally takes USPS 3-5 days for standard shipping, in rare cases it can take them up to 10 days. While we can't control USPS, we do stand behind our shipping times. If it's been more than 10 days, we'll make it right for you. Just let us know at the link below and we'll get right on it. https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Slow slow slow shipping”

Helpful Report

Posted 5 years ago

Hi! While there are no details to identify which order you're referring to, (and we're pretty sure the email you provided isn't real!) USPS standard shipping normally takes 3-5 days. In very rare occurrences it can be up to ten, but that almost never happens. We can't control USPS, but we do stand behind our shipping times. So if it's been more than 10 days since you ordered, let us know at the link below and we'll make it right for you. Looking forward to it! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“Great prices just painfully long shipping time. I could walk over and pick up my order and beat their shipping times. I really think a week is to long . The competition can have it at your door in 3 days.”

Helpful Report

Posted 5 years ago

Hi Mark! Our standard shipping arrives in 3-5 days after you place your order. While we can't control how fast USPS gets a package to your house, we do know we ship out of our facility faster than anyone, and have the absolute best shipping prices to give you the best experience. We also have a few options for faster shipping, and as you know, we give free upgrades on shipping for certain size baskets, which arrives 2 days after you place your order. If you're ever in a pinch with your order, definitely try one of these and you'll see your package even faster! ET Customer Care

Posted 5 years ago

“Disappointed as I’m definitely not trying to game the system it you look at my account history.”

Helpful Report

Posted 5 years ago

Hi! While there's no information here to let us know the details of what you're referring to, we always think the best of all of our customers. Please feel free to reach out at the link below and we're sure we can solve this for you! https://help.electrictobacconist.com/support/tickets/new Looking forward to solving the problem with you! ET Customer Care

Posted 5 years ago

“First the flavor is not the best. I basically didnt taste anything but maybe that weird nicotine flavor. Second I have a boulder. I was filling my pod and went to pull it out. The entire top came off and liquid went everywhere....I will not be buying this ever again.”

Helpful Report

Posted 5 years ago

Hi, we are very sorry that you are less than satisfied with your products. We would be more than happy to provide further assistance through our HelpDesk!

Posted 5 years ago

“They sent me a bad tank that took a whole bottle of juice that leaked everywhere on my wood chest! They refunded my money for tank but said no to a 6$ bottle of juice I was a weekly customer at that! But not anymore I spend my money where I get treated with respect. So guess that excludes you now! Terrible customer service!”

Helpful Report

Posted 5 years ago

Hi! While we understand this isn't the norm online, we very much appreciate you as a customer (as well as all our customers). After reviewing your ticket, we're sure we can get this rectified for you immediately. Please check your inbox for an email from us solving the issue! ET Customer Care

Posted 5 years ago

“EXTREMELY UPSET. ORDERED A SMOK G-PRIV 3, REPLACEMENT COILS, AND TWO BATTERY PACKS. UPON USING THE DEVICE, I KEPT GETTING AN ATOMIZER ERROR. I REPLACED THE COIL WITH ONE OF THE REPLACEMENT PACKS. GOT AN ADDITIONAL ERROR. PUT A THIRD ONE IN, AND IT WORKED. SO, TWO COMPLETELY SEPARATE COILS WERE FAULTY. OF THE BATTERY PACKS, ONE HELD A CHARGE AS IT SHOULD; THE OTHER DID NOT, DESPITE BEING IDENTICAL PACKS AND BRANDS. CONTACTED ELECTRIC TOBACCONST, AND WAS PROVIDED AN "E-WALLET" CREDIT TO COVER THE REPLACEMENTS. ORDERED THIS ITEMS, UPGRADED THE FREIGHT, ONLY TO RECEIVE A PARTIAL ORDER. NO NOTE OR EXPLANATION. AS SO, I REACHED OUT TO THEM ONLY TO BE TOLD THAT THEIR INVENTORY WAS OFF AND THE BATTERIES ARE NOT CURRENTLY AVAILABLE. I CHECK THE ENTIRE SITE, AND THEY DO NOT HAVE ANY BATTERIES THAT WILL FIT MY DEVICE WHATSOEVER. AND, YET, I HAVE A CREDIT THAT CAN NOT BE APPLIED ON THE ITEM I NEED. EXTREMELY DISAPPOINTED WITH THIS COMPANY.”

Helpful Report

Posted 5 years ago

Hi! We're always happy to stand behind our products, and cover replacements for faulty products! While we work every day to make sure we always have stock of everything, sometimes a spike in demand will not make that possible. We're so sorry you experienced this! (We also always send an email to update you. Check your spam and junk folders!) While we don't have your information here, you can sign up for a stock notification on the battery product page to be the first to know when they're back in! ET Customer Care

Posted 5 years ago

“The issue is not resolved just because you say it is. I still cannot complete my order!”

Helpful Report

Posted 5 years ago

We're sorry that you feel this way. At ET we hold customer care in the highest regard. Please reach out to our Help Desk site and we would be happy to get your issue taken care of at the link below. https://help.electrictobacconist.com/support/tickets/new

Posted 5 years ago

“Never received my order even after several emails. Terrible that there is no way to talk to a human. Absolutely dissatisfied!”

Helpful Report

Posted 5 years ago

Hi Crystal, We're sorry to hear you have had this experience. We would love to help you get this resolved through Help Desk. You can reach our customer care team via the following link. https://help.electrictobacconist.com/support/tickets/new

Posted 5 years ago

“unwilling to work with customers who are waiting on IDs from the us government.”

Helpful Report

Posted 5 years ago

Here at ET we follow all state and federal laws, as soon as you have a valid, government-issued ID we would love to do business with you! If you have further questions or concerns you can reach us in the link below. https://help.electrictobacconist.com/support/tickets/new

Posted 5 years ago

“Didn’t receive my order! Can’t contact your company! Won’t even send a replacement and want to charge me for it! Facebook is going to love my review on this poor excuse for a rip off company!!!!”

Helpful Report

Posted 5 years ago

Hi! As there is no identifiable information here, we're not able to address your issue directly. We do, however, honor every shipping order we receive and make sure that everyone receives what they purchased! Also, you can always contact us at https://help.electrictobacconist.com/support/tickets/new. We always reply within the same day (our hours are 9-5 MST) and mostly within an hour or two. Looking forward to solving this for you! ET Customer Care

Posted 5 years ago

“Are you seriously going to try to take my money without delivering my order??????? Resolved???? Where is my order?????? You will be on social media as the rip off artist with NO WAY TO CONTACT YOU!!!!!!”

Helpful Report

Posted 5 years ago

We're sorry to hear you have not received your order yet, we would love to help you solve this issue through our Help Desk. You can contact us via the following link. https://help.electrictobacconist.com/support/tickets/new

Posted 5 years ago

“I haven’t received my merchandise and my issue is resolved! How is that possible? I can’t contact you and your help link is ridiculous!!!!! Where is my order???????”

Helpful Report

Posted 5 years ago

Hi! Since we don't have any information here it's hard to find your order, but we've updated our help portal to make it extremely easy to let us know if you're having a problem. We also stand behind all of our products and our shipping processes, so let us know how we can fix this for you! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“They're very back and forth on what they tell you they might tell you one thing then take it back not very trustworthy or honest. My original device won't charge properly so they gave me a credit to order a another but they took it back because I said that it charged properly "1 TIME" after I just ordered my replacement that they gave me credit to do. CRAZY”

Helpful Report

Posted 5 years ago

Hi, we are very sorry that you have received a less than satisfactory customer service experience from us -- we do credit only for faulty devices.

Posted 5 years ago

“Package has been in transit for two weeks and the company has not been any help. Five days ago you told me you were reshipping immediately and I would receive a tracking number later that day. Still haven’t received second tracking number. Terrible customer service”

Helpful Report

Posted 5 years ago

Hi! While there's no identifying information on here to let us know which order you're referring to, we'd love to help if we can. Our shipping times are normally 3-5 days, although in rare cases it can be up to 10. You should have also received a tracking email (for both the original and the free replacement product) as soon as they were dispatched from our warehouse. It could possibly be in your spam or junk email folders. If you'd like us to dig into this further, we would love to solve this for you. Just put a ticket in with the information requested at the following address and we'll get right on it! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

Hi! While there is no identifying information on this review, we'd love to solve this issue for you. Our shipping times are normally 3-5 days, although in rare instances it can take up to 10. You should have received a separate tracking email (for both the original order and the free replacement) as soon as your order was dispatched from our warehouse, which happens the day you place your order if it happened before 4pm MST. It could be in your spam or junk folder. To allow us to solve this, we'll need some information to see which order you're talking about. Just submit a ticket at the address below and we'll be happy to get on it immediately! https://help.electrictobacconist.com/support/tickets/new ET Customer Care

Posted 5 years ago

“The device received has to defective and won't hold a charge I can't believe they would send this out delivery time and the juice I bought were okay”

Helpful Report

Posted 5 years ago

Hi Alexander, We're happy you liked the juice! (And 3 day delivery time!) We've had a number of positive reviews on that device, and have not seen many complaints at all about them being defective. We'd love to fix this issue for you. If you want to put in a ticket with us to describe the problem further I'm sure we can solve this for you quickly! https://help.electrictobacconist.com/support/tickets/new?query_type_303736=Product%20Faulty%2FArrived%20Damaged&cf_i_have_attached_a_photo_faults_303736_9000640695=false ET Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews