Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to place an order tonight and was told illegal to purchase in NC which is NOT TRUE. No law in NC saying can't purchase or sell vape juice. Cindy”

Helpful Report

Posted 5 years ago

Hi Robert, Unfortunately, we're prevented from shipping to NC currently. We hope to rectify that as soon as possible, and in the meantime, you can go to the web link below and a popup will allow you to sign up to receive a notification the second NC is back online. https://www.electrictobacconist.com/state-by-state-restrictions-on-vaping-products-i269 Thanks for bearing with us! Peter Customer Care

Posted 5 years ago

“They cant currently ship to my state even though my state has no laws against it”

Helpful Report

Posted 5 years ago

Hi Robert, Unfortunately, we're prevented from shipping to your state currently. We hope to rectify that as soon as possible, and in the meantime, you can go to the web link below and a popup will allow you to sign up to receive a notification the second your state is back online. https://www.electrictobacconist.com/state-by-state-restrictions-on-vaping-products-i269 Thanks for bearing with us! Peter Customer Care

Posted 5 years ago

“I had a question about a product. I wrote several requests for help. I did not receive help or even acknowledgement of the request. It's as if I didn't exist.”

Helpful Report

Posted 5 years ago

Hi Robert! Apologies for your wait! We always answer every ticket issue we receive on the day it was received (given our office hours are 9-5, M-Su). Our reply may have gone to your spam or junk folder, so check there. We've asked a set of questions that normally solve the issue so you can get up and running again as quickly as possible. I'm resending your email now so as not to post it publicly here. Looking forward to fixing your issue! Peter Customer Care

Posted 5 years ago

“I don’t feel like I was listened to at all about my concern. Nothing was done to improve my future experiences. I order regularly from this site for the same item that contains no nicotine and isn’t a device for nicotine, just a replacement part. I asked to simply have the signature required removed from my future orders as the post office in my area is terrible and we’ve been having to drive 30 minutes in a broken car to pick it up because they mail man won’t get out and knock on our door. I can’t MAKE them do their job. I even cited the Texas state statutes I was told was the reason the signature had to be there and it said it was ONE method of age verification. As is using a verifiable credit or debit card (which I do) and presenting the seller with birth date and other information (which I’ve also done). No other company I order from, even the actual nicotine-laden ejuice requires the signature. I definitely feel like this company does not care about how much trouble I have to go through for a couple bits of metal for my device. I will be taking my orders elsewhere. I bought from Electric Tobacconist because they had the best prices for these coils, but I’d rather pay the extra two dollars elsewhere and not have to deal with any of this, with possibly better customer service to boot.”

Helpful Report

Posted 5 years ago

Hi! Texas state law says that all deliveries have to be sent as signature on delivery. That means we, and all other online retailers must adhere to that law. For your own edification, the law is written here: https://statutes.capitol.texas.gov/StatutesByDate.aspx?code=HS&level=SE&value=161.453&date=5/18/2015 On the bright side, we try hard to have the best prices possible on everything we sell, so we're still the best and easiest option! Peter Customer Care

Posted 5 years ago

“Prices are way to high. I do use JUUL pods, but I get tired of em. They have no flavored kind and I’m Addicted to strawberry and blueberry addicted to strawberry and blueberry. Y’all also promised me coupons and did nothing but lie. I hate liars and I hate a company that doesn’t have competitor brands a juul. I wanted to give 0-1/4 of a star but didnf have that option so I get zero stars. Bye bye wasted useless high priced company. And I’m going to ss this review because I know my comment won’t get posted. That’s ok I doesn’t matter I’ll put it on YELP. Bye liars liars useless company.”

Helpful Report

Posted 5 years ago

Hello, We are very sorry you are disappointed with our company. We have some of the best prices in the industry. As well, we have a huge assortment of other options on our website! Regarding a discount, if you sign up for our newsletter you will automatically receive a 10% off code. -Electric Tobacconist Customer Care

Posted 5 years ago

“I am very disappointed. I placed my order on 1/09/2020 and it was set to ship to my old address, which I no longer reside. I placed a help desk ticket to update my shipping address and on 1/10/2020 received an email confirming my correct address and assuring me that my order would ship to the updated address provided as it had not been processed yet. Today is 1/21/2020 and I just received an email to let me know that my package was delivered to vfc the wrong address!. I have been waiting almost 2 weeks for it to arrive and now I have to figure out how I can possibly pick it up. How can this be rectified???”

Helpful Report

Posted 5 years ago

Hello, We are very sorry to hear you experienced a problem with your shipment. Once a customer contacts our Help Desk for a change of address it is updated immediately. Our Customer Care team has reached out to you in order to rectify this. -Electric Tobacconist

Posted 5 years ago

“Leaves a horrible taste in my mouth and makes me sick to my stomach. Didnt even use half the bottle before I had to switch to something different it made me so ill. I will definitely not be reordering.”

Helpful Report

Posted 5 years ago

Hi Christine, We're sorry you didn't enjoy your juice! We carry the very best products but understand that sometimes they just aren't your cup of tea. Our Customer Care team will be happy to discuss a return or exchange: https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist

Posted 5 years ago

“So I ordered some Juul pods on 12/26/19 Today is 1/6/20 and I’m still waiting on my order to be delivered. This is the longest I have waited for a 2 day priority shipped package. I will not be using your services in the future.”

Helpful Report

Posted 5 years ago

Hi Kurt, We are sorry to hear that you have not received your order. We have some of the fastest shipping in the industry, however the holiday may have impacted the delivery times. Our Customer Care team will reach out to you immediately to address this! -Electric Tobacconist

Posted 5 years ago

“The batteries I ordered for Fin were received, but they will not charge. I have sent 4 messages to Electronic Tobacconist, but they will not reply. I have ordered from them many times and were always satisfied. However...………...never had a problem before. BEWARE.”

Helpful Report

Posted 5 years ago

Hi Eyvonne, It looks like we had the wrong contact information for you and for that we apologize but we'll fix this! Our Customer care team is diligently working on rectifying your issue as we speak. -Electric Tobacconist

Posted 5 years ago

“I ordered on the 17th, the label was create on the 18th. USPS received it on the 21st, 3 days later. I paid for priority, so it would be here in time for Christmas. Estimate was between the 20th to the 24th. Here it is the 24th and my package is sitting in St. Louis Missouri. It should be coming to Arizona. Why did I pay for priority if its going to take a week to get here. I blame ET for shipping it out 3 days later than the label was created. I blame the Post office for not sending it to the right location.”

Helpful Report

Posted 5 years ago

Hi Matt, I can confirm your order departed our warehouse the day your label was created. USPS has been experiencing some delays this holiday season which is why your order is taking longer than expected to arrive. We have refunded your shipping cost due to this delay. Please always feel free to reach out to us with any issues or questions you may have at electrictobacconist.com/help Best regards, Electric Tobacconist Customer Care Team

Posted 5 years ago

“Awful customer service and I tried to get an issue resolved for over a week now and have gotten NO help, just repetitive emails about what I should do to fix the problem. I have done EVERYTHING possible and still no help. So after months of using this company and having several issues...I am done”

Helpful Report

Posted 5 years ago

Hi, We're sorry for any miscommunication you have may received. Our customer service team is exceptional and works very hard to solve all issues as soon as possible. You can always reach us at electrictobacconist.com/help, and our support team aims to respond to all emails within 4 hours of receiving them. Best regards, Electric Tobacconist Customer Care

Posted 5 years ago

“Worst vape ever!!! Taste awful and hits way to hard. The liquid is like water and found out it’s all made in China including the ejuice! Do not trust whatever they have in this! buyer beware!! Scam junk product just taking your money !”

Helpful Report

Posted 5 years ago

Hello Jay, Thank you for your feedback. All products sold on our website are 100% genuine; we only purchase from the manufacturer or licensed distributors. Moreover, we are unable to find any account of yours, please feel free to contact our Help Desk to discuss a return or exchange! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“My card was charged twice. Submitted 3 tickets to their help desk, recieved 3 emails saying " your ticket has been moved to top priority" and still have not gotten a response. Terrible customer service. I don't understand how you can have a disclosure saying you'll respond within 10 mins and it's been well over that. Terrible first experience. Will never shop here again.”

Helpful Report

Posted 5 years ago

Hi Susie, Thank you for your feedback. It sounds like there was some mis-communication on our site and for that we apologize! Our Customer Care team (currently) is open 6am-8pm MST. We have taken your concern to our internal systems team to update the notification! We hope you reconsider using our site again, we truly do have some of the fastest shipping and absolutely best Customer Care in the industry! -Electric Tobacconist

Posted 5 years ago

“Ive ordered from you folks for over a year. All of the sudden the process has changed to signature required - I have a lock box. Its ridiculous. Change your processing or lose a loyal customer! I still have not received my order even after talking to postal carrier last week. Please refund monies if you feel this issue will continue. I have not received my order as of this writing!”

Helpful Report

Posted 5 years ago

Hi John, We appreciate your feedback and your frustration, however, per your state law, proof of age is now required, along with a signature, upon delivery of tobacco or nicotine-containing products. Because of this, all orders to your state and a handful of others, will require a signature upon delivery. We are one of the fastest in the industry with shipping, however we diligently follow all state legislation. Regarding your order, we will be happy to have one of our agents reach out today to discuss this. As well, our Help Desk is always the best first step if you're concerned about your delivery status or have any questions at all! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer Care

Posted 5 years ago

“THE BILLING OF THIS COMPANY WAS TO HIGH! WROTE TWICE AND THEY DO NOT RESPOND TO YOU OR REFUND WHAT THEY OVERCHARGE!”

Helpful Report

Posted 5 years ago

Hi Nadja, Thank you for your feedback. I was able to locate your account history, however, I see no attempt at correspondence with our Customer Care team. Should you want to discuss your order or billing with us please reach out. Our Customer Care team is one of, if not the best in the industry! https://help.electrictobacconist.com/support/home -Electric Tobacconist

Posted 5 years ago

“Juul is better. Too expensive for cartridges that taste horrible by the time you get three quarters finished. Since most retailers won't give refunds on tobacco products, don't waste your money.”

Helpful Report

Posted 5 years ago

Hello, We're very sorry you're disappointed with our website. We have some of the best prices in the industry as well as super fast shipping. If you'd ever like to discuss your experience or products you can reach out to our incredible Customer Care team at any time! https://help.electrictobacconist.com/support/home

Posted 5 years ago

“Electric Tobacconist is one of very few that require signature for delivery. Since I work like most people, I am unable to be home and have to wait until the weekend to pick up my package. This is very inconvenient and other shops use a better age verification system so that signatures are not required.”

Helpful Report

Posted 5 years ago

Hi Cindy, Thank you for your feedback. We have the best age verification system in the industry, including security measures on our site to ensure proper processing of all orders. Electric Tobacconist abides by all federal, state and local laws. We understand your frustration, however, per state law of where you reside, proof of age is now required, along with a signature, upon delivery of tobacco or nicotine-containing products. Because of this, all orders to your state, and a handful of others, require a signature upon delivery. Should you ever have concerns regarding your order please feel free to contact our Help Desk at any time! -Electric Tobacconist Customer Care

Posted 5 years ago

“Cyber Monday - 10% off when you spend $75 - Pathetic. I miss Totally Wicked.”

Helpful Report

Posted 5 years ago

Hi Randy, Happy holidays and we appreciate your feedback. Please click on the site and have a look, we have much more than that. We LOVE Cyber Monday will be having 8 Days of Deals all week, please check in daily for each new sale! -Electric Tobacconist Customer Care

Posted 5 years ago

“Printed the label for my order after I requested cancellation, then after I received it and made a ticket to have it returned the ticket was closed without a response.”

Helpful Report

Posted 5 years ago

Hello, Thank you for this feedback. I would love to be able to research this further, however as anonymous I am unable to find any information regarding your order. Please reach out to our Help Desk and I will personally oversee this. https://help.electrictobacconist.com/support/home -Director of Customer Care

Posted 5 years ago

“I did not receive my order yet it’s almost been a month I try’d sanding emails they don’t respond all I wanted was my money back”

Helpful Report

Posted 5 years ago

Hi Danny, We are very sorry to hear you did not receive your order. I have sent you an email to rectify this situation for you immediately. You can always reach us at electrictobacconist.com/help, and our support team aims to respond to all emails within 4 hours of receiving them. Best regards, Electric Tobacconist Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews