Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received damaged product they sent wrong replacement and now have refused to refund me or make this right!! Don’t waste your money no customer care!!”

Helpful Report

Posted 5 years ago

Hi Matthew, We provided you with a full refund on your product as requested and immediately. Thanks and have a great weekend!

Posted 5 years ago

“Love the company, love the price's, easy website, great customer service. Need I say more ?”

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Posted 5 years ago

“Website is easy to use and I have not had any issues with my products arriving on time. All of my orders have came in perfect order. Will highly recommend this company.”

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Posted 5 years ago

“Never even recieved my product said it got “Forwarded to a different address””

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Posted 5 years ago

Hello, I am so sorry to hear you did not receive your package! I have researched this order and confirmed we had all of the correct information needed from you. I will reach out to you privately today in order to rectify this issue. -Director of Customer Care

Posted 5 years ago

“I ordered glass bottle naked100 and Space jam E juice so I can add nicotine and they sent me plastic bottles and it’s been over two weeks and they have completely disregarded my complaint and totally ignored me.”

Helpful Report

Posted 5 years ago

Hi James, We sincerely apologize for any mis-communication. We have reached out to you directly in order to rectify the situation immediately. -Electric Tobacconist Customer Care Team

Posted 5 years ago

“No customer service.”

Helpful Report

Posted 5 years ago

Hi, You can reach out to our customer service team at the following link: www.electrictobacconist.com/help. We have team members in the office seven days a week and reply to all emails the same day, usually within 4 hours. We hope this information helps. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I was so excited to get this but tjan It stopped working with in 2 weeks i have tried everything to try n get it working n no luck. I was stupod for not keeping receipt n am now stuck with a broken product.”

Helpful Report

Posted 5 years ago

Hi Pamela, I'm so sorry you had a negative experience with this product. I will reach out to you privately today in order to see how we can rectify this issue and get you excited about the product again! -Director of Client Experience

Posted 5 years ago

“I contacted the company twice for help finding some products and this request for a company review is the first I've heard from them.”

Helpful Report

Posted 5 years ago

We apologize for any mis-communication! We have reached out to you in order to assist you with whatever you need.

Posted 5 years ago

“Horrible customer service. I emailed them about a Juul device that has stopped charging and wanted information on how to get it warrantied. They emailed back a day later asking some question and troubleshooting suggestions. I emailed them back immediately and answered all the questions. Then nothing! I haven't heard anything back for over 2 weeks despite several emails. Be warned they may have good prices, but if you need help beyond that good f****** luck!!!!!!”

Helpful Report

Posted 5 years ago

We apologize for any inconvenience or mis-communication as we take pride in our excellent customer service. I was able to locate your case and it seems we did not receive your 2nd reply. I will personally reach out immediately in order to find a resolution to your issue with your JUUL device. -Director of Customer Experience

Posted 5 years ago

“Well, they use an automated system to reply to your initial query, their answer, which is so far off the topic, that you will think that they never read it. So you then have to ask them to reread your question, and then finally a human type being from this planet does read and reply to your question correctly...if you are lucky, or they will accuse you of something that you never wrote in your initial question. They twist your words around to avoid your issue so well, they must all go to screw around with the customer school and take brush-up courses. If you don't believe me, I will gladly send you all the emails I sent to them about one issue, and you will see what I mean. I was trying to go to a manufacturer's site to key in the product Serial number to record my purchase, for the warranty.. Well, the 1st response I got back from them is that all their products are 100% from the manufacturer. They were implying that I stated something about they are using 3rd party products, or outdated, or illegal products. All I was asking them was how do I key in the serial number, since all the things I tried failed, and the problem may have been either an alpha 'O' or a Zero, but they both typed looked the same. So my 1st response back from the great Customer service 'boys' (I said boys, since educated and intelligent grown people, would never have answered my question like they never even read it. If you have a possibly defective product, they get back to you in the 3rd-degree mode like you 'Murdered' the battery...a battery that will not hold a charge, or does not charge at all, and they ask you all the things you checked and did, even though I clearly checked everything they had asked me to check in my 1st email. They may file you great shipping, fast shipping, but I think that real humans work in the shipping department. Also, they give you free shipping IF you spend 20 bucks or more...I have found at least 4 other online Vape stores that carry the identical items they do, but their shipping is free, even if you spend one cent on a product. I swear on a stack of bibles that all I have typed here is true, and may lightning strike me ASAP if I did not. I bet they delete this review of their company since they do not have a phone number...who one the internet do you know and purchase items from that does not have a customer service phone number which any customer can call for any reason. I was told that they do not need a phone number since they are fully compliant with all local and d state laws which state that they do not require a phone number. Fine, but that is rotten customer service since their 1contact email return reply is of the topic you sent in your initial issue.”

Helpful Report

Posted 5 years ago

Hi Stanley, We truly appreciate your feedback. I am very sorry to hear you feel you had a negative experience with our Customer Experience team. I can assure you they are passionate about both our customers and our product and aim to give you the best information possible. I will be reaching out to you today in order to come up with a quick fix for the issue you are having with your serial number. I'm sure we can find a good solution for you! -Director of Client Experience

Posted 5 years ago

“The selection of liquid , and electronic devices. The explanation on the products were very helpful. I got my order in 2 days. I couldn’t believe it. I am a customer forever. Thank you for your service!!!!”

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Posted 5 years ago

Thanks Carol! We're so glad you'll be a customer forever and LOVE to receive reviews like this!

Posted 5 years ago

“Worst vape site I have ever used no question! Terrible customer service! I get better customer service at McDonald’s. I will never spend another dollar on this site. They have cancelled my order too many times to count for no reason and I don’t even get my money back for a week. Terrible! Would give 0 stars if I could. Straight trash!”

Helpful Report

Posted 5 years ago

Hi, We are very sorry for the experience you had while shopping with us. Unfortunately, we cannot accept orders in very large quantities as we ship directly to the end-user only. We have sent you an email containing more information about the cancelation of your order. We apologize for any inconvenience. If you have any more questions please feel free to reply to our email and we will assist you as soon as possible. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I was using Electric Tobacconist for some time, with no problem. In fact, their service was excellent. The last order I received from them was placed on July 3. Last week, I attempted to order some Pods and was told that, as of July 1, Maine had banned online sales of Nicotine E-Vapes as of July 1 and hence, ET couldn't ship. The thing is that I use Cue ZERO nicotine pods and that's what I've always ordered from them. I used to smoke, years ago, and my habit is not nicotine. Rather. it's the hand to mouth action-i.e. getting a little 'comfort' from the little draw taken from the device. This, oddly, helps to keep depression at bay. Also, oddly, I just today received a box of Cue pods from another company. I was told that the company had 'explained' that these pods have NO nicotine. So, what's up with Electric Tobacconist on this specific issue?”

Helpful Report

Posted 5 years ago

Hi Jessica, In accordance with state laws and regulations, the Electric Tobacconist and other online retailers are unable to ship vaping products to consumers in Maine, as they are tobacco related products. Kind regards, The Electric Tobacconist Customer Care Team

Posted 5 years ago

“ordered on Sunday still not shipped on following Tuesday . I live on the east coast there in Colorado at least 3 days to get NH . The way there custom service works I would not have gotten order until a week later to save $10.00 it is not worth the wait . I'LL buy locally . if you live next door to them don't bother”

Helpful Report

Posted 5 years ago

Hi Joe, We are very sorry to hear you did not receive your tracking link and will help you get this rectified immediately. I can confirm your order did depart our warehouse on Monday and I have sent you a separate email containing your tracking information. We hope this helps and apologize for the inconvenience. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“My husband ordered a leap vape kit and they took the money out of our account and when he went to look at the tracking info it said he hadn't placed an order and it's been 2 weeks and he still hasn't received his kit. I do not recommend this site and they don't even have a phone number where you can contact them. I can't submit a ticket because they didn't send my husband a product number or whatever it is.”

Helpful Report

Posted 5 years ago

Hi Crystal, I can confirm your payment was declined due to an incorrect billing address. In these instances, your bank will have approved the payment before we declined it. While it may look like you have been charged by us, we have not accepted any payment. It normally takes banks 3-5 days to acknowledge the decline and to re-release your payment. The pending charge you see on your statement will disappear within 3-5 days (10-15 days for prepaid cards). If you are unsure of your billing address or believe it to be correct we recommend you reach out to your financial institution for further clarification. You can always reach out to us at electrictobacconist.com/help and it is not required to submit an order number. We hope this information helps and please let us know if we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“They offer discounts to new customers but exclude long-term loyal customers. Just bad business practices. Will never shop here again.”

Helpful Report

Posted 5 years ago

Hi, We appreciate your feedback in this matter and we are working on ways to better show our loyal customer how much we care for them. We have reached out to the email address associated with your account. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“Electronic Tobacconist no longer carries many of the original Totally Wicked products that I have used for about 6 years now. This company does not even have a phone # that a customer can call to discuss issues. This company will not honor the vape points I still have from Totally Wicked. Made an order yesterday and found all this out today. Will be returning this order as soon as it arrives. Will request return shipping label. I do not reccomend this company.”

Helpful Report

Posted 5 years ago

Hi Jeffrey, Unfortunatley, we do not have the system in place for the Totally Wicked loyalty program. We offer great multi-buy discounts on their juice line and have free shipping on all orders over $20. Additionally, we are currently looking into getting more products from their vast range in the near future. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“The service is fast. They are great about returns.”

Helpful Report

Posted 5 years ago

Hi Tanisha, Thanks for the great review! We are glad to hear you are enjoying your experience shopping with us. Please always feel free to reach out to us with any questions or issues you may have at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“Electric Tobacconist sent my package to the wrong address because I used PayPal. I tried to tell them that they were using the wrong address before they even mailed the package but decided to mail it to the wrong address anyways. So I am sitting here without what I paid for 1-2 weeks later and still haven't heard back about the case I opened immediately after ordering. Of course, I hadn't seen that PayPal had changed my address till after placing the order.”

Helpful Report

Posted 5 years ago

Hi Christopher, We are so sorry to hear you have not received your order. We have reshipped your order to the correct address and you should be receiving it soon. We sincerely apologize for any inconvenince or delay caused by this situation. Best, Selina Customer Care

Posted 5 years ago

“Tried to purchase and total for order was $79.90 however when it went thru PayPal the total was $109.50. That is almost 59% more. Not purchasing from this company. Watch your receipts”

Helpful Report

Posted 6 years ago

Hi Cynthia, We are currently experiencing an issue with select PayPal customers. PayPal will show the incorrect total of your order while you are logging into your PayPal account. However, once you return to our site to complete the checkout process, the total will be correct, and you will not be overcharged. We hope this information helps and truly apologize for the inconvenience. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews