Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electric Tobacconist sent the wrong products to us. We tried using the vape anyway but three family members concluded that it does not work well enough to use. The mouthpiece also has pastic rough edges that are uncomfortable.”

Helpful Report

Posted 6 years ago

Hi Francesca, We are very sorry to hear you are experiencing issues with your order. Please reach out to our Helpdesk at electrictobacconist.com/help and we will be more than happy to assist you with this matter. Best regards, Jeff Customer Care Electric tobacconist

Posted 6 years ago

“Sent their defective item over a week and a half ago, still no refund.”

Helpful Report

Posted 6 years ago

Hi, Your refund was successfully issued on March 29th. Please allow 3-5 business days your refund to process. We hope this information helps and please feel free to reach out to us with any additional issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I never received the my order. I checked the tracking number, and nothing has been done since March 21st. Please check.”

Helpful Report

Posted 6 years ago

Hi Jiyoung, We have confirmed with USPS that your package was in fact lost in transit. We have reshipped your order this afternoon. We hope this helps and apologize for any inconvenience. Please always feel free to reach out to us with any additional issues or questions. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Still waiting for my refund for a defective item that has already been returned to them.”

Helpful Report

Posted 6 years ago

Hi Maria, I can confirm your refund was successfully processed when we received your device back to us on March 28th. Please allow 3-5 days for your refund to process. We hope this information helps and apologize for any inconvenience.

Posted 6 years ago

“I ordered Boulder Pods two weeks ago and still haven’t received them. I emailed customer service and they told me they couldn’t do anything about it. Overall I’m very dissatisfied with Electronic Tobacconist”

Helpful Report

Posted 6 years ago

Hi Austin, We are very sorry to hear your order was lost in transit. We have processed your order for reshipment today free of charge. Your order will ship out this afternoon and you will then receive your tracking email. We hope this helps and please reach out to us if you need any further assistance. Best regards, Jeff Customer Care Supervisor Electric Tobacconist

Posted 6 years ago

“A compliance officer can't read so my items were returned...very disappointed.”

Helpful Report

Posted 6 years ago

Hi Tracy, Because we sell products that contain nicotine, we are required by state and federal law to verify the age of customers when flagged by our automatic compliance software. We are committed to preventing underage use and without submitting the proper identification we cannot process orders. We hope you understand and we sincerely apologize for any inconvenience that may stem from this. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“They sent me an ad for a Free Device with the purchase of the Pods for the Device. Their site was confusing and I paid the price for the Pods but was not sent the Device. When I notified them, they refused to send the Device. So, I sent the Pods back and was out their shipping charge & the charge to send the Pods back. VERY POOR customer service!”

Helpful Report

Posted 6 years ago

Hi Russ, We are very sorry to hear you had a poor experience on our site. If you want to give us another chance please reach out to our CS team and reference this review and we would love to offer you a discount on your next purchase! Thanks, Jeff Customer Care Supervisor Electric Tobacconist

Posted 6 years ago

“Asked for a discount code and was told my purchase is not important enough for them to care. All I wanted was a small discount for my second order. Any company can drop price a little. This company only cares about getting your money and then couldn't care if you were burning to death they would just poor gasoline on top”

Helpful Report

Posted 6 years ago

Hi Sean, We strive to have all of our products priced as competitively as possible. In signing up for our newsletter you automatically receive a 10% off discount code. You can do this by entering your email address at the bottom of our website. Unfortunately, we never received an email from you requesting a discount code as we certainly would have instructed you to sign up for our newsletter for 10% off! Please feel free to do this as you can use it on your second order as well! You can always reach out to us at http://www.electrictobacconist.com/help for any questions or issues you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I haven’t received the product so I wouldn’t know.”

Helpful Report

Posted 6 years ago

Hi, We are very sad to hear you have not received your order yet. We've reached out to you over email to see if there is a way to rectify this issue. We look forward to your reply and hope we can resolve this issue! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Took my money and declined my order”

Helpful Report

Posted 6 years ago

Unfortunately, your payment was declined due to an incorrect billing address being submitted during the checkout process. The pending charge you are seeing will disappear within 1-5 days. We hope this information helps and apologize for any inconvenience. Please always feel free to reach out to our Helpdesk for any issues or questions you may have at electrictobacconist.com/support/home. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“I received a faulty device, and instead of just replacing it, I'm having to answer alot of questions about whether or not the light turns on. No, it does not...send me a replacement. I'm currently ordering one from a different company to try. Still haven't been able to use the one I originally purchased. But I do know that when they work, they are great, a friend of mine has one.”

Helpful Report

Posted 6 years ago

Hi Lisa, We ask a few questions about everyone's device to ensure they are faulty before asking you to send the product back. We apologize for any inconvenience. We will reach out to you upon receiving your return. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Never use PayPal to pay for items. They ignore the shipping address you give them and go off your PayPal. Bought 2 60ml bottles with over night shipping and they sent to wrong place. Upon emailing I was told "Your PayPal address was that place. It will be returned to us" How will it be returned? How is that an answer? How are you going to ignore the shipping address I gave you and go off something else? Awful company to deal with.”

Helpful Report

Posted 6 years ago

Hi Kyle, We are very sorry to hear your order was not shipped to your desired address. Unfortunately, we can only ship your order to your verified PayPal address. We apologize for any inconvenience. Please log into your PayPal account and update your address book so this problem does not reoccur.

Posted 6 years ago

“Not real happy, order some stuff and then got an email saying they needed a photo of me with an I.d. In the same picture. I sent it reluctantly. Got another email saying they didn’t receive it and give me a refund. I want to know where my photo with drivers license is. Probably floating around the internet someplace, again, not happy!”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, we never received the requested ID. If you would like to place another order please reply to our email with the ID attached. We apologize for any inconvenience. However, we take age verification very seriously. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Because of a glitch in their software, I cannot get verified so my account was flagged. Even after showing my ID, customer service still wouldn’t help.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, once our compliance software flags an order as possibly underage, we cannot release the shipment until we receive the requested IDs. We apologize for any inconvenience; however, we take age verification very seriously. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“ive used site b4 and trusted. for 4weeks ive been trying to order new mod. software keeps flagging. serious issues with customer service”

Helpful Report

Posted 6 years ago

Hi Christopher, Unfortunately, when it comes to selling tobacco products online, asking for an ID to prove you are of age to purchase tobacco products in your state is not unusual. We have a very strict age verification system and if your order is flagged by our compliance software we do have to request an ID in order to ship to you. It is very important for us to be sure that all orders are from of age customers as we take a definitive stand against underage vaping. Best regards, Jeff Customer Care Electric tobacconist

Posted 6 years ago

“Do not order from them! They flagged my order and wanted more information after I paid with a legit credit card! I consider this highly suspicious and somewhat of a scam on the companies behalf! If you can’t accept a perfectly legitimate Credit Card transaction then you should not be in business and if I use this same card for other transactions and never have a problem then obviously something is wrong on your end! You should not need a picture ID to conduct online transactions! Now you are telling it will take 7 days for a refund! Buyer beware, take your business elsewhere!”

Helpful Report

Posted 6 years ago

Hi Marshall, Unfortunately, when it comes to selling tobacco products online, asking for an ID to prove you are of age to purchase tobacco products in your state is not unusual. We have a very strict age verification system and if your order is flagged by our compliance software we do have to request an ID in order to ship to you. It is very important for us to be sure that all orders are from of age customers as we take a definitive stand against underage vaping. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“No package still & has been weeks..... Submitted 2 tickets & replies. Paid for already but no product to review since it's not been received yet system states it's been delivered.”

Helpful Report

Posted 6 years ago

Hi Amanda, We have replied to your ticket and have offered to reship your order free of charge. We have not heard back from you yet, please respond to our email so we can rectify this issue for you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“can not get logged in tried as returning customer did not work. tried as new customer did not work I tried every way you would let me but web site dosent like me.”

Helpful Report

Posted 6 years ago

HI, We are very sorry to hear you are experiencing issues logging into your account. We have sent you a separate email containing instructions on how to you access your account. If you need any further assistance please respond to our email and a member of our team will happily assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

Hi William, We are very sorry to hear you are experiencing difficulties logging into your account. I have sent you a separate email with instructions on how to successfully access your account. If you need any further assistance please respond to our email and a member of our team will happily assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Waiting forever with no reason for delay lordered Jan 30”

Helpful Report

Posted 6 years ago

Hi Tina, I have checked your tracking information and it appears your order is out for delivery today. We apologize for the delay you experienced with receiving your order. If you have any further questions or issues with your order please reach out to us at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Most of the FIN e-cig batteries that I purchase either do not work or will not recharge. At $4.99 each; I expect more!”

Helpful Report

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews