Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my products on the 16th of august and its now the 28th and i haven't received what i paid for. I have emailed two times with no response. My first email was over a week ago.”

Helpful Report

Posted 6 years ago

Hi Evan, We have reached out to you twice and never heard back from you. Please reach back out as we would love to take care of this issue for you! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“Speedy delivery, great prices, I will deal with Electric Tobacconist USA, again, thanks for your services. Les”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great review, our warehouse works hard to ship out all orders the same day they are placed. If you have any issues or questions about your order please feel free to reach out to our helpdesk at electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Horrible... I would never buy from them again. Quality of product seemed cheap and fake. I have bought pods from other companies with no issue.”

Helpful Report

Posted 6 years ago

Hi Jessica, We are sorry to hear that you did not enjoy your purchase of Bo Vape pods. We have refunded your purchase upon receiving your return package. If the products just weren't what you were looking for we do offer a wide range of pod mod devices that can work for everyone. We hope this helps and if you have any further comments or concerns, please, feel free to reach out to us from our HelpDesk on our website. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I received a defective product. I requested a return and sent the defective item back. It has now been 6 days since I returned my defective product and I have received no update on the status of my order. Its been 2 weeks since I initially ordered my product and I have nothing and the company has my money. There is a lack of customer service. There needs to be an immediate method of communication between the customer and the business. I even messaged you guys on facebook and all that happened was I received an automated message telling me to do what I already did. So all I can do now is wait on an email that I'm not even really sure is coming.”

Helpful Report

Posted 6 years ago

Hi Michael, We are glad that we were able to get this issue resolved for you. Please always feel free to reach out to our helpdesk with any questions or issues you may have at electrictobacconist.com/help Best regards, Jeff Customer Care

Posted 6 years ago

“I’ve left two messages to return my purchase unopened and haven’t received any info or been contacted.”

Helpful Report

Posted 6 years ago

Hi Adam, We have reached out to you again and apologize if you did not receive our previous responses to your emails. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“After placing an order and waiting a week I got a notification that the order was cancelled. I inquired about this and was told that an email was sent out to me asking for varification of my address. I scoured my emails looking for this notification only to find that I didn't receive such a message. As far as I am concerned, my order was cancelled without notification and I won't be placing another.”

Helpful Report

Posted 6 years ago

Hi Gabriel, We are sorry to hear you never received our email. If addresses don't verify in our shipping software we always reach out to the customer for confirmation to ensure orders aren't shipped to the incorrect location. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I never received my package 🤬”

Helpful Report

Posted 6 years ago

Hi Melissa, We have reached out to you via email about this issue! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“I ordered 6 packs of pods. There was a discount upon ordering 5 or more. When I ordered 6, the discount was not applied. I searched the website for quite some time if there was a code, or some other procedure in place to get the discount, but I could not find it. I ordered anyways, and then sent an email from the company's website with the order number, and a copy of my invoice, asking why I did not receive the bulk order discount. The website promised a response in 4 hours during working hours. It has been over a week, and I still haven't gotten a response. This is pretty basic stuff. Order X amount of goods, get a discount which should appear in the checkout. It didn't. I then emailed them regarding the matter, and no response. Quickest way to scare away customers. In the old days we would call this a "rip off." UPDATE: As a result of 10 emails, during which they refused to acknowledge any slight of hand/bait and switch tactics where they clearly stated if I bought five packets, I would receive a dollar discount on each, and was not clearly given one, they responded several times that I had to find the 'weekly special' in order to get such. In addition, I could not receive two discounts at one time (one being a new customer, another to get their clearly advertised discount upon buying five) which I could not find anywhere on their website. When I finally did threaten them with a case against them with the Better Business Bureau (BBB), and filing a complaint with the Federal Trade Commission (FTC), did they finally relent and decided to give me a 5 dollar credit towards my next purchase. When I pointed out to them, then I NEVER wanted to do business with them again, an that I clearly stated that I wanted a refund, not a credit, which I had previously stated, (again, after 10 emails) did they decide to refund my 5 friggin' dollars. They asked me to update my review since I wasted so much time over this, and in their eyes, got a happy resolution. So here it is! The words that I wish to state about their truth in advertising and customer service is simply beneath all of us. Horrible, horrible, horrible.”

Helpful Report

Posted 6 years ago

“I bought almost $200 stuffs, and all of them are shipped to Santa Barbara for no reason, my shipping address and billing address are both Arcadia, LA.”

Helpful Report

Posted 6 years ago

Hi Hoajun, It would appear in this case that there is a problem with your Paypal settings, We can only use the address given to us by you (or by Paypal in this case). Paypal automatically overrides your shipping address to whatever address you have set as your "OK to ship to:" in Paypal. That is the only address any company paid with Paypal is verified and insured to ship to, which is why it auto fills upon checkout on our website. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric tobacconist

Posted 6 years ago

“Terrible website. It took me over an hour to try to order a vape and I still never even got my order placed because of the amount of issues I ran into on this website. Most likely just going to go find the product elsewhere and order it”

Helpful Report

Posted 6 years ago

“Never received my products”

Helpful Report

Posted 6 years ago

Hi Noelle, We have reached out to you about this issue via email and hope to resolve it with you soon! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“Fitst time ordering from this cite, ordered juul pods and compatible juul pods! Thought shipping was good , recieved notification items were delivered, HERES THE PROBLEM THEY WEREN'T DELIVER TO MY ADDRESS , NEVER RECIEVED THEM!!! Contacting company is a joke , they told me make a claim with post office! I have no items and was still charged, BUYER BEWARE!”

Helpful Report

Posted 7 years ago

Hi Stacy, We are very sorry to hear you didn't receive your order. We have offered to reship your order free of charge and never heard back from you. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I placed my order 2 days ago paid for priority shipping still not received my email with tracking number, reach the company is impossible”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear you didn't receive your tracking information. You can always reach out to us at electrictobacconist.com/help Best regard, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I haven’t received my order yet”

Helpful Report

Posted 7 years ago

Hi Connie, We are sorry to hear you didn't receive your order. Please always feel free to reach out to our helpdesk at electrictobacconist.com/help and they will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Shipping Is Apparently lengthy.. It's not the seller.. Might be USPS”

Helpful Report

Posted 7 years ago

Hi! We are very sorry to hear that your package was delayed. Rarely, USPS experiences stutters and delays in service and, almost all of the time, packages arrive shortly after one of these issues is discovered. We do see that your order was delivered and we apologize, again, for any delay or inconvenience that stems from this issue. We hope this helps! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I HAVE NOT RECEIVED MY SHIPMENT NOR ANYONE HAS ANSWERED THE SUBMISSION I MADE TO THE PAGE”

Helpful Report

Posted 7 years ago

Hi Jam, We reached out to you about this issue via email. We look forward to resolving this issue with you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I haven't received my product and reaching the company is impossible. I will not order again.”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you via email about this issue and hope to resolve it with you as soon as possible! We look forward to working with you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“First order and it's wrong... Not a good first impression. I ordered a halo Triton 2 kit and ended up with a giant Boulder ecig?”

Helpful Report

Posted 7 years ago

We have sent out the proper product to you today, priority mail! Hope this helps and so sorry for any inconvenience caused! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Don’t ship to PA anymore”

Helpful Report

Posted 7 years ago

Unfortunately due to the prohibitive tax laws in PA we are currently not shipping there. So sorry for any inconvenience. Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Shipping was late. Items were packaged poorly. Liquid had leaked. No response from ET. Horrible”

Helpful Report

Posted 7 years ago

Hi Paul, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews