Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pods don't work as well as juuls. Discuss is overrated. Very disappointed.”

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Posted 7 years ago

“Filtered reviews for products, extremely disappointed.”

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Posted 6 years ago

Hi Josh, This is the only review we see from you. Did you submit another review under a different email address? We can assist with any product issues you may have had. Best regards, Jeff Customer care

Posted 6 years ago

“Juno no Good”

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Posted 6 years ago

Hi Ann! We're sorry to hear your experience with the Juno device wasn't the best. If the product you received is defective, please, reach out to our HelpDesk at: electrictobacconist.com/help If you just didn't enjoy the Juno we have a wide selection of pod mods that fit any vaper. We recommend JUUL or Boulder but you can take a look at all mods available at electrictobacconist.com/pod-mods-c51 We hope this helps and if you need anything else, please, feel free to reach out to us using the HelpDesk link above. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Vladdin replacement pods have absolutely zero functionality. I emailed the company regarding my defunct product and did not receive a reply.”

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Posted 6 years ago

Hi Kimberly, We replied to your email shortly after you sent it; we wanted to let you know we apologize for the defective Vladden cartridges and that we had put through an order the same day to replace your faulty products, at no cost. We hope this helps and if you have any other concerns feel free to get in touch with us on our website. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I ordered a Bo+ and paid for priority shipping. That was a week ago. Electric Tobacconist is great unless you have a problem. They are slow responding, there is no number to call for help. They are arrogant and deliberately unhelpful.”

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Posted 6 years ago

Hi Gary, We are very sorry to hear you had an unpleasant experience with your order. If you haven't already, please reach out to our customer service team. We would love to help you through the issues on this order. https://www.electrictobacconist.com/help

Posted 6 years ago

“I placed my order on September 2nd, and opted for priority shipping. Today is September 13 and I have still not received my order. I am very, very disappointed.”

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Posted 6 years ago

Hi Arthur, We are sorry you did not have a pleasant experience with the speed of your delivery. If you have not already- please feel free to reach out to our customer care team. We would love to turn around your experience shopping with us. https://www.electrictobacconist.com/help Chuck Customer Service Representative

Posted 6 years ago

“I ordered my products on the 16th of august and its now the 28th and i haven't received what i paid for. I have emailed two times with no response. My first email was over a week ago.”

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Posted 7 years ago

Hi Evan, We have reached out to you twice and never heard back from you. Please reach back out as we would love to take care of this issue for you! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“Speedy delivery, great prices, I will deal with Electric Tobacconist USA, again, thanks for your services. Les”

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Posted 7 years ago

Hi, Thanks for the great review, our warehouse works hard to ship out all orders the same day they are placed. If you have any issues or questions about your order please feel free to reach out to our helpdesk at electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Horrible... I would never buy from them again. Quality of product seemed cheap and fake. I have bought pods from other companies with no issue.”

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Posted 7 years ago

Hi Jessica, We are sorry to hear that you did not enjoy your purchase of Bo Vape pods. We have refunded your purchase upon receiving your return package. If the products just weren't what you were looking for we do offer a wide range of pod mod devices that can work for everyone. We hope this helps and if you have any further comments or concerns, please, feel free to reach out to us from our HelpDesk on our website. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I received a defective product. I requested a return and sent the defective item back. It has now been 6 days since I returned my defective product and I have received no update on the status of my order. Its been 2 weeks since I initially ordered my product and I have nothing and the company has my money. There is a lack of customer service. There needs to be an immediate method of communication between the customer and the business. I even messaged you guys on facebook and all that happened was I received an automated message telling me to do what I already did. So all I can do now is wait on an email that I'm not even really sure is coming.”

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Posted 7 years ago

Hi Michael, We are glad that we were able to get this issue resolved for you. Please always feel free to reach out to our helpdesk with any questions or issues you may have at electrictobacconist.com/help Best regards, Jeff Customer Care

Posted 6 years ago

“I’ve left two messages to return my purchase unopened and haven’t received any info or been contacted.”

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Posted 7 years ago

Hi Adam, We have reached out to you again and apologize if you did not receive our previous responses to your emails. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“After placing an order and waiting a week I got a notification that the order was cancelled. I inquired about this and was told that an email was sent out to me asking for varification of my address. I scoured my emails looking for this notification only to find that I didn't receive such a message. As far as I am concerned, my order was cancelled without notification and I won't be placing another.”

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Posted 7 years ago

Hi Gabriel, We are sorry to hear you never received our email. If addresses don't verify in our shipping software we always reach out to the customer for confirmation to ensure orders aren't shipped to the incorrect location. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I never received my package 🤬”

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Posted 7 years ago

Hi Melissa, We have reached out to you via email about this issue! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I ordered 6 packs of pods. There was a discount upon ordering 5 or more. When I ordered 6, the discount was not applied. I searched the website for quite some time if there was a code, or some other procedure in place to get the discount, but I could not find it. I ordered anyways, and then sent an email from the company's website with the order number, and a copy of my invoice, asking why I did not receive the bulk order discount. The website promised a response in 4 hours during working hours. It has been over a week, and I still haven't gotten a response. This is pretty basic stuff. Order X amount of goods, get a discount which should appear in the checkout. It didn't. I then emailed them regarding the matter, and no response. Quickest way to scare away customers. In the old days we would call this a "rip off." UPDATE: As a result of 10 emails, during which they refused to acknowledge any slight of hand/bait and switch tactics where they clearly stated if I bought five packets, I would receive a dollar discount on each, and was not clearly given one, they responded several times that I had to find the 'weekly special' in order to get such. In addition, I could not receive two discounts at one time (one being a new customer, another to get their clearly advertised discount upon buying five) which I could not find anywhere on their website. When I finally did threaten them with a case against them with the Better Business Bureau (BBB), and filing a complaint with the Federal Trade Commission (FTC), did they finally relent and decided to give me a 5 dollar credit towards my next purchase. When I pointed out to them, then I NEVER wanted to do business with them again, an that I clearly stated that I wanted a refund, not a credit, which I had previously stated, (again, after 10 emails) did they decide to refund my 5 friggin' dollars. They asked me to update my review since I wasted so much time over this, and in their eyes, got a happy resolution. So here it is! The words that I wish to state about their truth in advertising and customer service is simply beneath all of us. Horrible, horrible, horrible.”

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Posted 7 years ago

“I bought almost $200 stuffs, and all of them are shipped to Santa Barbara for no reason, my shipping address and billing address are both Arcadia, LA.”

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Posted 7 years ago

Hi Hoajun, It would appear in this case that there is a problem with your Paypal settings, We can only use the address given to us by you (or by Paypal in this case). Paypal automatically overrides your shipping address to whatever address you have set as your "OK to ship to:" in Paypal. That is the only address any company paid with Paypal is verified and insured to ship to, which is why it auto fills upon checkout on our website. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric tobacconist

Posted 6 years ago

“Terrible website. It took me over an hour to try to order a vape and I still never even got my order placed because of the amount of issues I ran into on this website. Most likely just going to go find the product elsewhere and order it”

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Posted 7 years ago

“Never received my products”

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Posted 7 years ago

Hi Noelle, We have reached out to you about this issue via email and hope to resolve it with you soon! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Fitst time ordering from this cite, ordered juul pods and compatible juul pods! Thought shipping was good , recieved notification items were delivered, HERES THE PROBLEM THEY WEREN'T DELIVER TO MY ADDRESS , NEVER RECIEVED THEM!!! Contacting company is a joke , they told me make a claim with post office! I have no items and was still charged, BUYER BEWARE!”

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Posted 7 years ago

Hi Stacy, We are very sorry to hear you didn't receive your order. We have offered to reship your order free of charge and never heard back from you. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I placed my order 2 days ago paid for priority shipping still not received my email with tracking number, reach the company is impossible”

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Posted 7 years ago

Hi, We are sorry to hear you didn't receive your tracking information. You can always reach out to us at electrictobacconist.com/help Best regard, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I haven’t received my order yet”

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Posted 7 years ago

Hi Connie, We are sorry to hear you didn't receive your order. Please always feel free to reach out to our helpdesk at electrictobacconist.com/help and they will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews