Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it took more than 5 days since it was shipped. it was supposed to be delivered by Friday (arrived at USPA 5:00 AM on Friday), however, it was postponed to Monday. So ridiculous.”

Helpful Report

Posted 6 years ago

Hi, We apologize the Post Office delayed the expected delivery date of your package. It appears your order is going to be delivered today. If you do not receive your package please reach out to our Helpdesk at www.electrictobacconist.com/help and we will be able to assist you further. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Shipping takes forever (((((”

Helpful Report

Posted 6 years ago

Hi Roman, We are very sorry to hear the Post Office took longer than expected to deliver your package. We have gone ahead and refunded your shipping cost. Refunds process within 7 days. Hope this helps! Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Will not be using this company again. They asked for private information that’s never been asked of me by any company and through a private email to add to the already sketchy request. Horrible customer service. There is no phone number or ability to speak to someone about issues. Any email communication I attempted went unanswered. Only gave them a 1 because 0 was not available.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, once an order has been flagged by our compliance software we cannot release it without receiving a valid government issued ID. We did respond to your email and do apologize if you did not receive it. We apologize for the inconvenience this may have caused but we take age verification very seriously. Best regards, Jeff Customer Care

Posted 6 years ago

“How can I Review a product that I have not received. How is my money doing”

Helpful Report

Posted 6 years ago

Hi Louie, It appears your order is being returned to us by the Post Office because the address provided was insufficient, We have reached out to through our Helpdesk please respond to us so we can rectify this situation for you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“1st purchase went great...2nd purchase the employee reading emails couldn't figure out how to read an email that has more than 1 response. Cancelled my order and then argued with me that I didn't send ID...get new employees.”

Helpful Report

Posted 6 years ago

Debra, We are very sorry if you had a bad experience with getting age verified. We have very strict rules around State Age Verification, this includes the names on the order for billing/shipping and receiving a valid Government ID. Once again we apologize if you had a bad experience. ET Customer Care

Posted 6 years ago

“More than 1 week for send my order! It's last time i order at this place !”

Helpful Report

Posted 6 years ago

Hi, It appears you selected First Class Shipping, First Class shipping typically takes 5-7 business days to be delivered and you received your order on the 4th business day. We apologize for the inconvenience this may have caused. Best Regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Ordered it 8 days ago. Have not received. Have alerted ElecTobacconist several times to no avail. Having to buy juice elsewhere.”

Helpful Report

Posted 6 years ago

Hi Marilyn, We received your email pertaining to your order and its tracking information and hope that you've seen it is currently out for delivery. We hope you understand that, rarely, packages at First Class rate can experience hiccups as all packages can. We hope you enjoy your order and if you have any other comments or concerns, please, feel free to reach out to us via our Help Desk. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Shipments take extended times and customer service won’t replace lost orders until they have been lost in the postal system or their warehouse, for one month. There is also no customer service phone numbers just stagnant, customer service emails that dissolve them of any fault. I was a good customer, $250 per month....but no more!!!!”

Helpful Report

Posted 6 years ago

Hi Perrin, USPS First Class mail takes between 5-7 business days. Your order has only been in transit for 4 business days and is still tracking towards its destination. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“They don’t have the ones I want. N my mail lady lost my package n I could not replace the ones that I ordered”

Helpful Report

Posted 6 years ago

Hi Kathy! Unfortunately we are no longer carrying JUUL compatible pods due to circumstances out of our control. Please feel free to check out our stock of JUUL pods, now sold in 3% and in 2-packs: electrictobacconist.com/juul-pods-c39 We apologize for the inconvenience this may have caused but we hope this helps and we looked forward to seeing your orders come through our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

Hi Kathy! Unfortunately, we will no longer be carrying JUUL compatible pods due to circumstances out of our control. We recommend checking out the JUUL brand pods on our website now sold in 3% and in 2-packs: www.electrictobacconist.com/juul-pods-c39 We apologize for any inconveniences that stem from this but we look forward to seeing your future orders come through our website. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“The two suorin air pod tanks I just ordered are broken.”

Helpful Report

Posted 6 years ago

Hi Natalie! We're very sorry to hear that you received defective pods. We'e reached out to you via email to see what we can do to help rectify this problem as we do not want any customer to receive faulty products. We hope to hear back from you soon! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Packaging shucks! Bought two packs of Vanilla flavor. One pack was busted and the liquid spilled all over everything. The pods were crushed and broken. Not bothering to send them back, probably would have cost more in postage. Will NEVER order from you again.”

Helpful Report

Posted 6 years ago

Hi Ginger, We are sorry to hear you order was damaged in transit. We have reshipped your order to you free of charge. I apologize for the inconvenience this may have caused. If you have any future issues or questions about your order, please feel free to reach out to our helpdesk at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I did not order this product. How am I able to return?”

Helpful Report

Posted 6 years ago

Hi Christine, You can receive instructions to send your unwanted products back to us at our helpdesk, electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Submitted a ticket for some leaky pods I purchased---nobody ever got back to me. Purchased 4 pod packs for 41.99, as was the deal, and received 3 instead, but still got charged the full price. There's no customer service number or way to contact them. Last purchase I make through this website.”

Helpful Report

Posted 6 years ago

Hello Eliza, We replied to your ticket about your order missing an item. Unfortunately, we are no longer selling JUUL compatible pods and we were not able to completely fulfill your order. In lieu of the out of stock pods we have credited you $12.99 in in-store credit. We apologize for this issue and inconvenience. If there is anything else we can do for your, please, feel free to reach out to us at: electrictobacconist.com/help Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Honestly, I’m not too thrilled with the service. I received the wrong items, and I wasn’t given the greatest customer support or service when I brought my problem to the attention of the staff.”

Helpful Report

Posted 6 years ago

Hi Joshua, We replied to the ticket you submitted to our helpdesk and never heard back from you. Please check your email so we can solve this issue for you. Best regards, Jeff Customer Care The Electric Tobacconist

Posted 6 years ago

“Pods don't work as well as juuls. Discuss is overrated. Very disappointed.”

Helpful Report

Posted 6 years ago

“Filtered reviews for products, extremely disappointed.”

Helpful Report

Posted 6 years ago

Hi Josh, This is the only review we see from you. Did you submit another review under a different email address? We can assist with any product issues you may have had. Best regards, Jeff Customer care

Posted 6 years ago

“Juno no Good”

Helpful Report

Posted 6 years ago

Hi Ann! We're sorry to hear your experience with the Juno device wasn't the best. If the product you received is defective, please, reach out to our HelpDesk at: electrictobacconist.com/help If you just didn't enjoy the Juno we have a wide selection of pod mods that fit any vaper. We recommend JUUL or Boulder but you can take a look at all mods available at electrictobacconist.com/pod-mods-c51 We hope this helps and if you need anything else, please, feel free to reach out to us using the HelpDesk link above. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Vladdin replacement pods have absolutely zero functionality. I emailed the company regarding my defunct product and did not receive a reply.”

Helpful Report

Posted 6 years ago

Hi Kimberly, We replied to your email shortly after you sent it; we wanted to let you know we apologize for the defective Vladden cartridges and that we had put through an order the same day to replace your faulty products, at no cost. We hope this helps and if you have any other concerns feel free to get in touch with us on our website. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I ordered a Bo+ and paid for priority shipping. That was a week ago. Electric Tobacconist is great unless you have a problem. They are slow responding, there is no number to call for help. They are arrogant and deliberately unhelpful.”

Helpful Report

Posted 6 years ago

Hi Gary, We are very sorry to hear you had an unpleasant experience with your order. If you haven't already, please reach out to our customer service team. We would love to help you through the issues on this order. https://www.electrictobacconist.com/help

Posted 6 years ago

“I placed my order on September 2nd, and opted for priority shipping. Today is September 13 and I have still not received my order. I am very, very disappointed.”

Helpful Report

Posted 6 years ago

Hi Arthur, We are sorry you did not have a pleasant experience with the speed of your delivery. If you have not already- please feel free to reach out to our customer care team. We would love to turn around your experience shopping with us. https://www.electrictobacconist.com/help Chuck Customer Service Representative

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews