Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was supposed to be delivered a week ago and it still is not here. Talked to customer service and they said I have to wait until the 21st before they can do anything. I placed my order on the 5th wish I would’ve gone somewhere else.”

Helpful Report

Posted 6 years ago

Hi Nick, We are very to hear there was a delay with your package, it appears it is out for delivery this afternoon and this is why we ask customers to wait at least 10 days before reshipping their order. We apologize for any inconvenience. We have sent you a 10% off code in a separate email. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Great selection of salt eliquid nicotine range”

Helpful Report

Posted 6 years ago

“I absolutely love my Boulder but I ordered a new one on 12/20 and here it is 1/4 and I still have not received it! I had to go to the local Vape shop and spend double the money to get one. Very disappointed with the company at this time but the product I absolutely love!!”

Helpful Report

Posted 6 years ago

Hi, Sherry, We are sorry to hear that the post office took longer than expected to deliver your package. I can see that order has now been delivered, if you did not receive your order please reach out to our helpdesk at electrictobacconist.com/help and we can assist your further. Best regards, Jeff Customer care Electric Tobacconist.

Posted 6 years ago

“Was asked for my ss#, which I provided, as proof of my age. Received a receipt stating "ORDER SUCCESSFUL!" Never received said order. Will be reporting this company to better Business Bureau as well as posting on social media about this company.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, there was more than one name associated with your order. Because of this, we emailed you for an additional ID in order to ship your order. Because you could not provide the requested ID we were forced to cancel and refund your order. We take age verification very seriously. Please feel free to provide ID in order to place future orders. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Shipping seems to be getting slower and slower, still have not received my order .”

Helpful Report

Posted 6 years ago

Hi Gregory, First class shipping usually takes between 5-7 business days. It appears your order was marked as delivered on the 4th business day. If you did not receive your order please reach out to our Helpdesk at electrictobacconist.com/help and we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“This company was very easy to order from. They kept me up to date with shipping and tracking. Product arrived with no issues!! I would highly recommend this company and I will use them for future order!! Electric tobacconist is SMOKING!!!!”

Helpful Report

Posted 6 years ago

Hi Jacqueline, Thanks so much for the great review, we are glad to hear you are enjoying your experience shopping with us. We look forward to fulfilling your future orders. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“it took more than 5 days since it was shipped. it was supposed to be delivered by Friday (arrived at USPA 5:00 AM on Friday), however, it was postponed to Monday. So ridiculous.”

Helpful Report

Posted 6 years ago

Hi, We apologize the Post Office delayed the expected delivery date of your package. It appears your order is going to be delivered today. If you do not receive your package please reach out to our Helpdesk at www.electrictobacconist.com/help and we will be able to assist you further. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Shipping takes forever (((((”

Helpful Report

Posted 6 years ago

Hi Roman, We are very sorry to hear the Post Office took longer than expected to deliver your package. We have gone ahead and refunded your shipping cost. Refunds process within 7 days. Hope this helps! Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Will not be using this company again. They asked for private information that’s never been asked of me by any company and through a private email to add to the already sketchy request. Horrible customer service. There is no phone number or ability to speak to someone about issues. Any email communication I attempted went unanswered. Only gave them a 1 because 0 was not available.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, once an order has been flagged by our compliance software we cannot release it without receiving a valid government issued ID. We did respond to your email and do apologize if you did not receive it. We apologize for the inconvenience this may have caused but we take age verification very seriously. Best regards, Jeff Customer Care

Posted 6 years ago

“How can I Review a product that I have not received. How is my money doing”

Helpful Report

Posted 6 years ago

Hi Louie, It appears your order is being returned to us by the Post Office because the address provided was insufficient, We have reached out to through our Helpdesk please respond to us so we can rectify this situation for you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“1st purchase went great...2nd purchase the employee reading emails couldn't figure out how to read an email that has more than 1 response. Cancelled my order and then argued with me that I didn't send ID...get new employees.”

Helpful Report

Posted 6 years ago

Debra, We are very sorry if you had a bad experience with getting age verified. We have very strict rules around State Age Verification, this includes the names on the order for billing/shipping and receiving a valid Government ID. Once again we apologize if you had a bad experience. ET Customer Care

Posted 6 years ago

“More than 1 week for send my order! It's last time i order at this place !”

Helpful Report

Posted 6 years ago

Hi, It appears you selected First Class Shipping, First Class shipping typically takes 5-7 business days to be delivered and you received your order on the 4th business day. We apologize for the inconvenience this may have caused. Best Regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Ordered it 8 days ago. Have not received. Have alerted ElecTobacconist several times to no avail. Having to buy juice elsewhere.”

Helpful Report

Posted 6 years ago

Hi Marilyn, We received your email pertaining to your order and its tracking information and hope that you've seen it is currently out for delivery. We hope you understand that, rarely, packages at First Class rate can experience hiccups as all packages can. We hope you enjoy your order and if you have any other comments or concerns, please, feel free to reach out to us via our Help Desk. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Shipments take extended times and customer service won’t replace lost orders until they have been lost in the postal system or their warehouse, for one month. There is also no customer service phone numbers just stagnant, customer service emails that dissolve them of any fault. I was a good customer, $250 per month....but no more!!!!”

Helpful Report

Posted 6 years ago

Hi Perrin, USPS First Class mail takes between 5-7 business days. Your order has only been in transit for 4 business days and is still tracking towards its destination. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“They don’t have the ones I want. N my mail lady lost my package n I could not replace the ones that I ordered”

Helpful Report

Posted 6 years ago

Hi Kathy! Unfortunately we are no longer carrying JUUL compatible pods due to circumstances out of our control. Please feel free to check out our stock of JUUL pods, now sold in 3% and in 2-packs: electrictobacconist.com/juul-pods-c39 We apologize for the inconvenience this may have caused but we hope this helps and we looked forward to seeing your orders come through our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

Hi Kathy! Unfortunately, we will no longer be carrying JUUL compatible pods due to circumstances out of our control. We recommend checking out the JUUL brand pods on our website now sold in 3% and in 2-packs: www.electrictobacconist.com/juul-pods-c39 We apologize for any inconveniences that stem from this but we look forward to seeing your future orders come through our website. Sincerely, Todd Customer Care Electric Tobacconist

Posted 6 years ago

“The two suorin air pod tanks I just ordered are broken.”

Helpful Report

Posted 6 years ago

Hi Natalie! We're very sorry to hear that you received defective pods. We'e reached out to you via email to see what we can do to help rectify this problem as we do not want any customer to receive faulty products. We hope to hear back from you soon! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Packaging shucks! Bought two packs of Vanilla flavor. One pack was busted and the liquid spilled all over everything. The pods were crushed and broken. Not bothering to send them back, probably would have cost more in postage. Will NEVER order from you again.”

Helpful Report

Posted 6 years ago

Hi Ginger, We are sorry to hear you order was damaged in transit. We have reshipped your order to you free of charge. I apologize for the inconvenience this may have caused. If you have any future issues or questions about your order, please feel free to reach out to our helpdesk at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I did not order this product. How am I able to return?”

Helpful Report

Posted 6 years ago

Hi Christine, You can receive instructions to send your unwanted products back to us at our helpdesk, electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Submitted a ticket for some leaky pods I purchased---nobody ever got back to me. Purchased 4 pod packs for 41.99, as was the deal, and received 3 instead, but still got charged the full price. There's no customer service number or way to contact them. Last purchase I make through this website.”

Helpful Report

Posted 6 years ago

Hello Eliza, We replied to your ticket about your order missing an item. Unfortunately, we are no longer selling JUUL compatible pods and we were not able to completely fulfill your order. In lieu of the out of stock pods we have credited you $12.99 in in-store credit. We apologize for this issue and inconvenience. If there is anything else we can do for your, please, feel free to reach out to us at: electrictobacconist.com/help Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Honestly, I’m not too thrilled with the service. I received the wrong items, and I wasn’t given the greatest customer support or service when I brought my problem to the attention of the staff.”

Helpful Report

Posted 6 years ago

Hi Joshua, We replied to the ticket you submitted to our helpdesk and never heard back from you. Please check your email so we can solve this issue for you. Best regards, Jeff Customer Care The Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews