Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,593 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband ordered a leap vape kit and they took the money out of our account and when he went to look at the tracking info it said he hadn't placed an order and it's been 2 weeks and he still hasn't received his kit. I do not recommend this site and they don't even have a phone number where you can contact them. I can't submit a ticket because they didn't send my husband a product number or whatever it is.”

Helpful Report

Posted 6 years ago

Hi Crystal, I can confirm your payment was declined due to an incorrect billing address. In these instances, your bank will have approved the payment before we declined it. While it may look like you have been charged by us, we have not accepted any payment. It normally takes banks 3-5 days to acknowledge the decline and to re-release your payment. The pending charge you see on your statement will disappear within 3-5 days (10-15 days for prepaid cards). If you are unsure of your billing address or believe it to be correct we recommend you reach out to your financial institution for further clarification. You can always reach out to us at electrictobacconist.com/help and it is not required to submit an order number. We hope this information helps and please let us know if we can assist you further. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“They offer discounts to new customers but exclude long-term loyal customers. Just bad business practices. Will never shop here again.”

Helpful Report

Posted 6 years ago

Hi, We appreciate your feedback in this matter and we are working on ways to better show our loyal customer how much we care for them. We have reached out to the email address associated with your account. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Electronic Tobacconist no longer carries many of the original Totally Wicked products that I have used for about 6 years now. This company does not even have a phone # that a customer can call to discuss issues. This company will not honor the vape points I still have from Totally Wicked. Made an order yesterday and found all this out today. Will be returning this order as soon as it arrives. Will request return shipping label. I do not reccomend this company.”

Helpful Report

Posted 6 years ago

Hi Jeffrey, Unfortunatley, we do not have the system in place for the Totally Wicked loyalty program. We offer great multi-buy discounts on their juice line and have free shipping on all orders over $20. Additionally, we are currently looking into getting more products from their vast range in the near future. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“The service is fast. They are great about returns.”

Helpful Report

Posted 6 years ago

Hi Tanisha, Thanks for the great review! We are glad to hear you are enjoying your experience shopping with us. Please always feel free to reach out to us with any questions or issues you may have at electrictobacconist.com/help. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Electric Tobacconist sent my package to the wrong address because I used PayPal. I tried to tell them that they were using the wrong address before they even mailed the package but decided to mail it to the wrong address anyways. So I am sitting here without what I paid for 1-2 weeks later and still haven't heard back about the case I opened immediately after ordering. Of course, I hadn't seen that PayPal had changed my address till after placing the order.”

Helpful Report

Posted 6 years ago

Hi Christopher, We are so sorry to hear you have not received your order. We have reshipped your order to the correct address and you should be receiving it soon. We sincerely apologize for any inconvenince or delay caused by this situation. Best, Selina Customer Care

Posted 6 years ago

“Tried to purchase and total for order was $79.90 however when it went thru PayPal the total was $109.50. That is almost 59% more. Not purchasing from this company. Watch your receipts”

Helpful Report

Posted 6 years ago

Hi Cynthia, We are currently experiencing an issue with select PayPal customers. PayPal will show the incorrect total of your order while you are logging into your PayPal account. However, once you return to our site to complete the checkout process, the total will be correct, and you will not be overcharged. We hope this information helps and truly apologize for the inconvenience. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“I ordered some oil, it never came! I contacted customer support witch you can only do three e-mail, they told me if my product was returned they would send it to me!! WTH? So now I am out my money and my oil!!🤬”

Helpful Report

Posted 6 years ago

Hi Tracy, It appears your address may have been entered incorrectly upon checkout causing it to be delivered to the incorrect address. We have since corrected the typo and have reshipped your order to your address free of charge. Your order will ship out this afternoon and you will then receive your tracking email. We hope this helps and please always feel free to reach out to us with any questions or issues you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“i have never seen as much incompitance in my life a simple reshipping job and its been 10 days in the same post office they constantly lie about where it is, telling me its nearf them when my tracking shows its been sitting for 10 days. this site is a joke and the pods i baught where all faulty. i gave them the benifit of the dought the first 2 times i ordered but now this. they dont care about good customer support.”

Helpful Report

Posted 6 years ago

Hi, We are very sorry to hear your order was lost in transit. We have issued a full refund to your original method of payment. We truly apologize for the inconvenience you experienced with your order. Please always feel free to reach out to us with any additional issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Good website with good selection and great prices. My new favorite.”

Helpful Report

Posted 6 years ago

Hi Ryan, Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Excellent service.”

Helpful Report

Posted 6 years ago

Hi Jane, Thanks for the great review. We are glad to hear you are enjoying your time shopping with us. Please always feel free to reach out to us with any questions or issues you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“The product I ordered had a different color & horrible taste. I've ordered it many times. Unfortunately I'm stuck w/ 6 bottles that I will never use. Never will I order from this company again & I encourage no one else does either.”

Helpful Report

Posted 6 years ago

Hi Holly, We are very sorry for the experience you encountered with your order. Buck Naked has recently made some changes to the design of their bottles and some customers have received liquids from a less than satisfactory batch. We have reached out to the email address associated with your account, We look forward to rectifying this situation for you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“This website does not give give you any chances to change the billing address 1 hour after I ordered. I expected more from this site. I have ordered over 200$ of vape from them, and on my recent order was going to change my address. I accidentally only changed my Shipping address, so my billing address was still my old house. They found this out and immediately cancelled the order. No chances. No email. Just a punch in the gut. So now I will have to wait until this card refunds and order from another site. I hope you guys finally see this, reply to it, and give me a chance to change my billing address. Very bad customer service. I expect to have gotten an email alerting me to change my billing address before the order is declined. Very upsetting.”

Helpful Report

Posted 6 years ago

Hi Paul, We truly apologize for the inconvenience. I am sorry for any concern this has caused. What you are seeing on your bank statement is simply due to the attempted transaction that was declined because of an error in your billing address or CVV code. Because the transaction was declined, we have not accepted the funds for it. Your bank, however, does need to process the attempt and this is why you see the pending charge. As soon as your bank has finished processing the charge, the funds will be cleared back into your account. This normally takes 1-5 business days depending upon your bank. These rules are in place to protect you from fraud and we apologize for the issue it caused. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Awesome products I tell everyone”

Helpful Report

Posted 6 years ago

Hi Rose, Thank you for your positive review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Ordered it more than a week ago, still have not received it. Would not recommend to others given this delivery time.”

Helpful Report

Posted 6 years ago

Hi Advait, Unfortunatley, it appears your order may have been lost in transit within the USPS system. We have prepared your order for reshipment. It will ship out tomorrow afternoon and you will then receive your tracking email. We hope this helps and please always feel free to reach out to us with any issues or questions you may have. Best Regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Horrible customer service. Tried to lecture me on steeping (like I didn’t know). Very cheap and wouldn’t accept faulty product to be returned. Burnt 3 of my coils in 2 days. Will not buy from again. Go to mt Baker vapor official website if you buy their juice on here. WAY cheaper, better quality and if there is a problem they fix it IMMEDIATELY. Don’t count their pennies like these guys.”

Helpful Report

Posted 6 years ago

Hi, We are very sorry to hear you were dissatisfied with your liquid. We have reached out to the email address associated with your account and have supplied you with store credit to replace your bottle of liquid free of charge. Please always feel free to reach out to us with any additional issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

“Worst site to order from. There is zero communication, and shipping takes forever. Go somewhere else.”

Helpful Report

Posted 6 years ago

Hi Trevor, I can confirm your order is out for delivery this afternoon. If you do not receive your order please reach out to us at electrictobacconist.com/help and we will be more than happy to assist you with this matter. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“I order juice from these guys and straight from the manufacturer. Got a bad batch which was dark and clogged/burnt 3 coils in 2 days. Only used less than half of 1 bottle. They would not exchange and explained to me the steeping process like I was dumb. I’ve been vaping 1 flavor juice from 1 company for a year and a half. I know when there’s something wrong. Horrible customer service and cheap as hell to loose a customer who spent $30 every week for a year and a half. Do the math. Gave me a 10% coupon, which went directly in the trash. Offered to send back the juice anyway for free so they can mess up their coils.”

Helpful Report

Posted 6 years ago

Hi, We are sorry for the issue you experienced your experienced with your liquid. Buck Naked recently changed their bottle design and the first batch that was produced was less than satisfactory. We have replied to your ticket in hopes of rectifying this issue for you. We look forward to hearing back from you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“when i filled out the shipping information, i didnt realize my computer auto-filled my shipping address to an old address before it was too late. my order was shipped to the wrong house and i have no idea if it was shipped back and i spent my money to receive nothing.”

Helpful Report

Posted 6 years ago

Hi Austin, We are very sorry to hear your computer auto-filled the incorrect shipping address. It is likely your order will be returned to us within next week or two. When we receive it we can reship it to your correct address. Please always feel free to reach out to us with any additional issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“This was my first, and last order from this site. It said "First time orders receive a 10% discount when checking out". No discount was given, I prefer not to over-react to things like that, but it was, a blatant lie., I thought perhaps when my order arrived, there would be purchase coupons , etc. for my next order, however there were none. I have not received any further communication from this company until now, and I made and received my order multiple weeks ago, certainly, had I ordered something from a retailer, I would have started getting coupons, nothing. The only thing this company has done correctly, in my opinion, was send the flavor, and the proper filter type filter tip... Very disappointing, I see then on sale often, they were the same as normal price, so no discount for an "in bulk" order, it was convenient to have them delivered, but over all, I would NEVER recommend that anyone use this company if they're doing so to save money, or - get coupons, things that other places would have done in a heartbeart. #Deeplydisappointed...”

Helpful Report

Posted 6 years ago

Hi Julia, We are very sorry to hear you did not receive your 10% discount via email. We have reached out to you through the email address associated with your ET account and have supplied you with your 10% off code. We hope this helps and please always feel free to reach out to us with any issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Horrible shipping! Free shipping and a $2.99 priority takes same as much days to be delivered.”

Helpful Report

Posted 6 years ago

Hi Robert, We are very sorry to hear there has been a delay in your estimated delivery date. We have refunded your shipping costs to your original method of payment. We hope this helps and please always feel free to reach out to us with any additional issues or questions you may have. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,593 reviews