Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,526 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t update me when it arrived.”

Helpful Report

Posted 7 years ago

Hi, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Your Bo pods are a cheap Chinese knockoff. Nothing like what I received from Bo. Your knockoff pods have a bitter alcohol taste. Pods leak. Very hard draw. Juice has a darker color than genuine Bo pods Avoid these scammers”

Helpful Report

Posted 7 years ago

Hi Henry, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I need to return an item so I have filled out a help desk ticket since ET refuses to post a phone number. ET says they will get back to you in 10 minutes. I have submitted three tickets in two days and still no response! Horrible customer service. FYI ET, I have checked my spam folder and there is nothing, and I always receive your newsletter thing so I know you have my correct email. Are you waiting for the 14 day return window to close so you don't have to honor your return policy? Are you guys that shady, or incompetent?”

Helpful Report

Posted 7 years ago

Hi Kim, We have been responding to all of your tickets! We are very sorry if you have not received our responses! We are certainly trying to honor our return policy! I have reached out to you again. Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I placed an order of two different types of cartridges for two different types of ecigs. When I received my order I had gotten one cartridge which was the wrong flavor. No problem. I was sent a return sticker and mailed it back and received the flavor I had originally ordered. However when I tried the cartridges for the other ecig I had purchased it did not work. I wrote them telling them that I had tried two of the cartridges and neither worked they started giving me the run around and refused to take them back at first. Then they wanted to test them and if they failed I'd receive my money back. Needless to say I realized that they had been expired! I took a picture and sent it to them and instantly received an e-mail stating that e-mail was no longer being monitored!!!!! I turned the matter over to my credit card for them to handle!!!!!!”

Helpful Report

Posted 7 years ago

Hi Kym, We are sorry to hear the end of your experience was not what you expected. We reached out to you to return the expired products but we unable to help as you had already contacted your credit card institution. We are sorry that we couldn't help you in a time-frame you expected but our returns process is standard. Todd Customer Care Electric Tobacconist

Posted 6 years ago

“The wrong address was attached to my paypal account the response from the company was pretty much "sorry, we can't do anything - if we get the product returned, we will possibly send it back to you at a new address"”

Helpful Report

Posted 7 years ago

Hi Jason, Unfortunately we can only ship to the address given to us. Upon receiving your order as a return to sender we would love to reship your order to a new address! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Returned Fin vtanks in error to UK. They acknowledged receipt took the money in 1-22-18.Never received the product. Not very Good service. Please advise ASAP. Kathy Hutchinson”

Helpful Report

Posted 7 years ago

Hi Kathy, We have reached out to you via email about this issue and resolved it. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They mailed to wrong address and I paid for me 3 cartridges- I am out of $20 if the package that got sent to someone else’s house doesn’t send the package back- I had ordered before from Et and got the order fine and used the same address- so I probably won’t be ordering again since they didn’t want to make it right”

Helpful Report

Posted 7 years ago

Hi Sasha, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

“Received a faulty product. When I went to contact customer support. I received an automated message that refuses to forward or accept the message and send it to a real person. I never received an ETUSA number in My order which it “requires” for me to get help. I feel like this was set up from the beginning.”

Helpful Report

Posted 7 years ago

Hi Michael, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I ordered juice on the 8th of Feb and as of the 20th I still haven’t gotten any update, and the website won’t let me cancel the order. I will never buy from this site again”

Helpful Report

Posted 7 years ago

Hi Charles, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

Hi Charles, We reached out to you about this issue via email! We look forward to hearing back to you and solving this issue! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Not too happy. I ordered the CUE starter pack for something like $30 only to find out that it went on sale the next day for like $19 !!!!! WTH! Sorry, you lost a customer with your bait-and-switch tactics. I will not buy from you or your products again. If you make it right I might reconsider”

Helpful Report

Posted 7 years ago

Hi Peter, I looked into this issue and you only paid $19.99 for your Cue starter kit, which has been the price for some time. I have reached out to you via email about this issue as well. Look forward to resolving any confusion that has occurred. Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I accidentally sent 2 Phix batteries in original boxes with chargers back to get replaced. The initial SNAFU was on me...when I ordered the Phix starter kits ET was sold out so ordered from Phix. Because I had done so much business with ET it slipped my mind that I had to order somewhere else. I emailed ET about the mix up they finally did respond and assured me they would send my product back so I could return to place of purchase. When I received the product ET had only sent the Phix batteries, not the boxes or the chargers. I will not be able to fill the warranty criteria without original boxes and chargers. The honest way to have handled the situation would have been to return all products that I sent to ET. BEYOND DISAPPOINTED!!!!”

Helpful Report

Posted 7 years ago

Hi Tracy, We are so sorry that you were sent the wrong Phix's, there was a slight error in the warehouse. We have now shipped you out the original ones that you sent us. Once again, so sorry for this issue and we hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I did not received my order. when I ordered my item I put in a new address. not sure if you sent it to old address or new. old address is 1701 Newport rd. apt 1408 Croydon pa 19021 new address is 108 Harbor dr. morehead city 28557”

Helpful Report

Posted 7 years ago

Hi Joseph, Your order was forwarded to your current address! Glad to see you received it! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Terrible customer service and they told me they didn’t have the resources and man power to investigate into my order when it was lost. So I was just told to do it myself. Terrible site.”

Helpful Report

Posted 7 years ago

Hi Mariel, Your order was marked as delivered by USPS and we are currently working on figuring this out through our email correspondence! Thanks for your patience on this matter! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I was asked to write a review but I ordered my product on Jan 13 and it is now Jan 25, and I haven’t received it :(”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you via email about this issue and should be able to resolve this soon! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I never received my order!! Got a email saying it was delivered but was not in my mailbox.. I have tried to get in touch with someone to find out what is going on but have been unsuccessful!! Need a phone number to talk to a real person!!”

Helpful Report

Posted 7 years ago

Hi Loretta, We are very sorry that you have not received your order and have reached out to you via email about this issue. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I have submitted 3 tickets for a RMA #, have not received a response.”

Helpful Report

Posted 7 years ago

Hi There, We have reached out to you via email about this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Product was rusted and the only option they gave me was to send it back so they can test to see if worked. I paid for a new product if it worked or not wasn't the issue the rust was. Needs to work on customer support because they were not helpful. Even after I submitted pictures.”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you about this issue hoping to fully resolve it! Look forward to working with you on this! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They have poor customer service and have absolutely no interest in helping their customers This is my first and last time ordering from this business”

Helpful Report

Posted 7 years ago

Hi James, We sent you the information required to return your order to us. Please let us know if there is anything more we can do to help out! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I never got my order it shipped to the town I live in but said it was being sent back to sender due to address problems. I checked the order confirmation and all my info was correct. At this point I would like to just cancel my order. I have seen that my card has been charged. I have tried to get in contact with you but every time I email it says this email is not monitored”

Helpful Report

Posted 7 years ago

Hi Christian, We are very sorry you have had trouble getting in touch with us. We have reached out to you via email to solve this issue. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“My credit card was charge for my order ETUSA163273.but when I checked my order history, it tells order cancel for no reason. Is there anything wrong? Please let me know very soon if I need to reorder. Ryan@jiqitecom”

Helpful Report

Posted 7 years ago

Hi Ryan, We emailed you about an issue with your order but it seems there was a typo in your email address and we were unable to get in contact with you. Because of this we cancelled and refunded your order. Please reach out to us at https://www.electrictobacconist.com/help so we can help you further! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,526 reviews