Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,594 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,594 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order!! Got a email saying it was delivered but was not in my mailbox.. I have tried to get in touch with someone to find out what is going on but have been unsuccessful!! Need a phone number to talk to a real person!!”

Helpful Report

Posted 7 years ago

Hi Loretta, We are very sorry that you have not received your order and have reached out to you via email about this issue. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I have submitted 3 tickets for a RMA #, have not received a response.”

Helpful Report

Posted 7 years ago

Hi There, We have reached out to you via email about this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Product was rusted and the only option they gave me was to send it back so they can test to see if worked. I paid for a new product if it worked or not wasn't the issue the rust was. Needs to work on customer support because they were not helpful. Even after I submitted pictures.”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you about this issue hoping to fully resolve it! Look forward to working with you on this! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They have poor customer service and have absolutely no interest in helping their customers This is my first and last time ordering from this business”

Helpful Report

Posted 7 years ago

Hi James, We sent you the information required to return your order to us. Please let us know if there is anything more we can do to help out! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I never got my order it shipped to the town I live in but said it was being sent back to sender due to address problems. I checked the order confirmation and all my info was correct. At this point I would like to just cancel my order. I have seen that my card has been charged. I have tried to get in contact with you but every time I email it says this email is not monitored”

Helpful Report

Posted 7 years ago

Hi Christian, We are very sorry you have had trouble getting in touch with us. We have reached out to you via email to solve this issue. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“My credit card was charge for my order ETUSA163273.but when I checked my order history, it tells order cancel for no reason. Is there anything wrong? Please let me know very soon if I need to reorder. Ryan@jiqitecom”

Helpful Report

Posted 7 years ago

Hi Ryan, We emailed you about an issue with your order but it seems there was a typo in your email address and we were unable to get in contact with you. Because of this we cancelled and refunded your order. Please reach out to us at https://www.electrictobacconist.com/help so we can help you further! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“When prompted to sign up for email promotions from your company it said you would get a coupon. I didn’t appreciate that you gave me the $2 off discount to use on my next order. It would have been nice to use on my first order. Now I won’t order from you again.”

Helpful Report

Posted 7 years ago

Hi Michelle, we have reach out to you in regards to this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Received defective ecig can't get ahold of company to return”

Helpful Report

Posted 7 years ago

Hi Gerald, We have reached out to you about your issue! I am sure we can work together to resolve it! Look forward to hearing back from you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“MY order was reflected as delivered and i never received it, then i contacted your help desk and no answer. 1 star for lack of customer service and to see if this gains your attention and you rectify. If thats the case, i will make amother review.”

Helpful Report

Posted 7 years ago

Hi Jonathan, I am so sorry that you did not receive your response email from my colleague Louis about this issue. I have reached out again to try and resolve this problem with you! Look forward to hearing back. Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I purchased 2 packs of juul pods. About 2 weeks ago tracked it everyday. Just tracked it today and it’s back in Colorado please email me back on when I am going to get what I purchased”

Helpful Report

Posted 7 years ago

Hi Dolores, we reached out to you when we got your package back as a return to sender! I am so glad we got this figured out! Thanks for working with us! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Ordered the Xfire and found it is horrible, 24 hours charging and light still red. After second day. First day charging was 4 hours and only last about 2 hours. No other problem with pass purchases on other items from company.”

Helpful Report

Posted 7 years ago

Hi Cheryl, We have sent you out a new X-Fire! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I ordered my package on the 29 of September and they told me my order would be here in three business day and it's the 10 of October and I still haven't received my package and that's irritating to even think I would have to go through this every time I order refills”

Helpful Report

Posted 7 years ago

Hi there, we are so sorry that USPS lost your order. We have reshipped your order, priority mail. Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Received my cue starterkit.followed directions. Doesn't work. Help desk not available. Now what!”

Helpful Report

Posted 7 years ago

Hi there! We have reached otu to you from the help desk in order to solve this issue! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I order a MY Erl vape pen and was so excited. I ordered an additional 4 packs of pods. Out of the 4 packs od pods there were T least 1 in each pack that was leaking all inside the pack and box. I sent photos of the unopened pods leaking all over the place and the customer service rep offered $6 in credit. Mind you the pods were approx $45. I asked if they may be cracked and they would send new ones and was told they shouldn't leak any further. Well they did. I informed them again that when I vaped the pods they were spewing in my mouth and that shouldn't happen. They agreed and offered more credit. This all happened within a week of purchase. So I took the vape pen on vacation and low and behold the thing wouldn't even charge. Probably from all the juice leaking into it. They ask that I send it back and they determined the thing to be defective. All this in just one purchase in less than 8 days. Ridiculous. Although the reps were courteous. This is just unacceptable to go through all of that in just one purchase I was so excited to get. I feel the company should credit me a new vape pen of my choice. They have not credited my original 4 packs of pods I now have absolutely no use for and they should be credited as well for me to chose another pen and pods to replace the $61 I have already spent. They have refunded the pen but not the original pods that I asked to have replaced from the beginning. Not a good place to do business. They don't stand behind the products they sell.”

Helpful Report

Posted 7 years ago

“The pods I got were possible fakes. I threw the pod pack away and was ignored by customer service. I cancelled my account and will never do business with Electric Tobacconist® USA ever again even with a gift card.”

Helpful Report

Posted 8 years ago

Jared, We are really sorry to hear you had a problem with the JUUL pods. We have sent you a private email to make sure this gets sorted. We only sell pods from the manufacturer and we will always help with any problems. Thanks, Ellen ET Customer Care

Posted 8 years ago

“Ordered with 2 day expedited shipping. That was a week ago. It took entirely too long to ship my order.”

Helpful Report

Posted 8 years ago

Hi, Thank you again for ordering with ET. We ship all of our orders the same day if we get the order before 4pm MST. We apologize sincerely if there was a minor delay in the shipping time. Please don't hesitate to contact our Customer Care team on hello@electrictobacconist.com if we can ever help. Thanks, Ellen Electric Tobacconist, Customer Care

Posted 8 years ago

“I don't know if the product was damaged by heat in shipping or in their warehouse, or if this is some kind of knock-off product from China, but the Vuse cartridges I ordered are unusable. They burn my throat and taste nothing like the Vuse I buy from local stores. Wasted my money - live and learn :(”

Helpful Report

Posted 8 years ago

Hi Jeff, please reach out to us at hello@electrictobacconist.com as we would love to solve this issue! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“After 5 days my order is still in Colorado due to a shipping error on The Electric Tobacconist part... so much for receiving it in 2-5 days. They didn't hesitate to take the funds out of my account immediately but are extremely slow in solving this shipping issue and their customer service leaves a lot to be desired.”

Helpful Report

Posted 8 years ago

Hi Kim, We have reshipped your order priority mail as USPS has confirmed that they lost your package in transit. I hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 8 years ago

“I received a CUE vaporizer that would not turn on a week ago. I returned the unit and was told that it was tested and worked fine. The same broken unit was shipped back to me and it still will not turn on. Very simple procedure--charge for 4 hours ( unit lit up when charging). Removed from charger tried multiple times to start up the unit by hitting on button 5 times. Still not working as it was when I returned it the first time. I am very concerned that I am being lied to. Very disappointed. Will see if the company will fix this situation. Order Number Order Number: ETUSA35920”

Helpful Report

Posted 8 years ago

Hi Mike, thanks for the review. We're glad you were finally able to fix this issue with the on/off switch which can be confusing. As always our Customer Care Team would never leave you with a non-functioning product! Thanks again, ET Team.

Posted 8 years ago

Helpful Report

Posted 8 years ago

Mike, We were glad this got resolved and you are now happy with your CUE. Thanks again for ordering with Electric Tobacconist. Ellen, Electric Tobacconist Customer Care

Posted 8 years ago

Electric Tobacconist USA is rated 4.8 based on 35,594 reviews