Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Along with great products, customer service is exceptional! Highly Recommend! Thank you”

Helpful Report

Posted 4 years ago

“Thanks for correcting my mistake, Donald”

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Posted 4 years ago

“really a 1st class operation! Very good communication. I will be a customer for life! Thank you. They had to iron out some kinks in delevery, but they kept in touch with me and the order DID arrive.”

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Posted 4 years ago

“Placed an order on April 19th. As of May 3rd, I still have not received my order which was supposed to be here April 30th then it was pushed back to April 3 and now as of April 3 it’s been pushed back to April for their new shipping carrier is horrible. It’s never taken this long to receive an order in my juice that I have ordered is probably ruined from sitting in transit for so long and I’m sure in extreme heat.”

Helpful Report

Posted 4 years ago

Hi Melissa, Our tracking needs work and we're sorry for your experience. I see you have been in touch with our team and been given a credit. We will make sure this order gets to you as well. Sorry for the frustration, Louis ET Team

Posted 4 years ago

“You guys are the worst company I have done business with. Do not read me emails.”

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Posted 4 years ago

Hi, If you used our support system your help ticket will not get 'ignored' until it goes through a process. Sorry if you think we're not reading your emails. Because this review is anonymous I can't tell you if we received a support ticket or not. Thanks, Louis ET Team

Posted 4 years ago

“Quick response to my question and satisfied with the information! Thank you!”

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Posted 4 years ago

“Que locura de entrega,puse la orden el 14 de abril y hoy 3 de mayo no he recibido nada cuando chequeo el rastreo el paquete va de un lado a otro del pais , esta detenido hace mas de una semana en orlando fl y yo estoy en miami ,estoy furioso”

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Posted 4 years ago

“Had a shipping question and it was answered promptly.”

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Posted 4 years ago

“Always been happy in the past, new shipping company is terrible my order sitting in Utah for 10 days, I am in Florida. They haven’t updated location of my order for a week other than changing the estimated delivery date. Sorry to say but I will probably not be placing another order.”

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Posted 4 years ago

“WOW. Ordered ecigs, expecting to get sorry, can't ship interstate any more, which is the message I got from previous online seller. Instead, I got my order - by USPS routine priority mail - 2 days later. Could not be more pleased.”

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Posted 4 years ago

“Was just referred to site yesterday, looked and saw they had my fav vape sauce, however, only 1 left in stock so I sent email to ask about it. By 5:30am this morning they sent response! I appreciate the quick response now I’ll just have to see how long it takes to get back in stock so I can order. I’ll write back to let other customers know but so far.......so good!! TY for prompt answer!!”

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Posted 4 years ago

“Great selection, fair prices, shipping could be better. They could put coupons out or have more specials.”

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Posted 4 years ago

“They go the extra mile to make you happy and answer your needs. Great product service. Thankyou!”

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Posted 4 years ago

“They go the extra mile to make you happy and inform”

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Posted 4 years ago

“I asked, they went above and beyond to answer. Great service ! Thank you so my much!!”

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Posted 4 years ago

“Second best puffer I've ever bought.”

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Posted 4 years ago

“To put it nicely,, it aggravates me that I can't pay with my wife's credit card because she hasn't been age verified! But, I have! So it shouldn't matter how I pay as long as you get your money & I get what I paid for! Other than that, ya'll are timely & always on point! I just wish shipping speeds were faster!”

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Posted 4 years ago

“Really easy ...lots of choices. Quick shipping and great prices! 💕”

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Posted 4 years ago

“It took a little longer since the changes by the Biden administration but I got it.”

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Posted 4 years ago

“Outstanding quick response! Very appreciated, this is the second time they have helped me out on short notice!”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews