Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive to my concerns. I appreciate your efforts.”

Helpful Report

Posted 4 years ago

“they were great until they started using the "one live x". ordered 3 weeks ago and the shipment is still in Colorado. I live in Florida, the delivery date keeps changing. best part no one from either the shipper or ET will response to my emails and have no contact number. last time I use either. just want my money back, which they wont do because I have to first return the shipment that is stuck in there hub. sucks your quality is suffering due to poor logistics by the courier.”

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Posted 4 years ago

“Electric Tobacconist is a outstanding company. I actually don't have even one complaint about them, not even one. Thank you for taking good care of my vaping needs. I refer everyone I know to them. I just wish the postal service could do even a small amount right. Because if they did then everything would be perfect.”

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Posted 4 years ago

Hi, Thanks for the great review! Sadly, because of the PACT Act, the postal service will not be allowed to ship parcels in the near future, so we are transitioning to a new carrier. We hope their service will meet your expectations, but it will mean everything will need ID and signature going forward. Best regards, Louis ET Team

Posted 4 years ago

“Had an issue with my order and they stepped up and resent with no problems. Great pricing and customer service. This is the reason I only use Electric Tobacconist.”

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Posted 4 years ago

Hi, Thanks for the great review! We're sorry it came to having to re-ship, but we would never allow a parcel to remain lost without taking action. Thank you for your patience and we hope you have a great week! Louis ET Team

Posted 4 years ago

“I love this place and any time I have had a question, they have been extremely accommodating. The 4 star rating is for thing beyond the control of the store. The new rules and ridiculous "sign to delivery" are causing me to not use ET again. My delivery driver, though, again, most likely not the fault of ET, didn't even try to fake that he needed a mask yet, I had to be within inches of him to sign. Also it took nearly 20 days before it finally made it. Sorry guys, the government is doing to you what it has done to others. I would suspect big tobacco is behind the rules changes.”

Helpful Report

Posted 4 years ago

Hi Jonathan Thanks for your honest feedback and the four stars. We're seeing significant improvements in shipping speeds, so we're hoping you'll give us another chance (and that you won't get the same unhelpful driver). Thanks again, Louis ET Team

Posted 4 years ago

“I can only vouch for the selection and prices, as I am on day 22 waiting for my order. I'm sure ET is a fine company, but DO NOT CHOOSE ONELIVE for shipper when given the choice of shipper! They tried to deliver a week ago when I wasn't there for signature. I got a text telling me they missed me with a corrupt link to contact them. Now every day I check the tracking and the delivery date keeps changing!!! I guess you need to order 2 months before you need it.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback. Sadly USPS will not be available when their final ruling is released with regards to the PACT Act - this will apply to all online vape retailers, so we're asking that customers allow 10-15 days for deliveries at the moment. We are seeing these shipping times improving but this new shipper has had to transition to carrying a large percentage of the industry's orders in a very short space of time, which has brought a few teething problems. We are sorry that you've experienced delays with some packages and we are confident the service will improve and are working hard with Onelive to ensure this happens in the short term. Thanks again, Louis ET Team

Posted 4 years ago

“User friendly ordering. Clear pricing... and quick response and delivery. Bing, bang, boom.... fooooget abouuuuut it!”

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Posted 4 years ago

“Stay away from this garbage company! Ordered on April 29th... Today is May 6th and my order still shows “Label Created” in Boulder, CO. Over a week and my items have not even SHIPPED yet. They keep responding to everyone claiming delays are with “shippers” but these clowns havent even got the items into the shippers hands in over a week. Every other reputable vape dealer online has somehow figured out to deal with new regulations and still ship with great times... EXCEPT electric tobacconist. Look elsewhere for your vape products unless you want to wait 3-4 weeks.”

Helpful Report

Posted 4 years ago

Hi, Sorry about the tracking. I can see your order is at the carrier facility in your home town. It should be with you shortly. Under the new regulations packages are taking a little longer, so we're sorry you had this experience. Thanks Louis ET Team

Posted 4 years ago

“My products are always sent same day and arrive in two days. They always answer my questions promptly. If I do have a problem they fix it immediately. Only one thing bothers me snd that’s the shipping costs. They recently went up, I guess because we have to sign now. However, it doesn’t matter I still like doing business with them. Great company!!”

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Posted 4 years ago

Hi Sarilea, Thanks for your kind words! Shipping has indeed gone up due to vastly more expensive carrier costs as a result of the PACT Act. We are also likely to see longer (but hopefully not by much) lead times once USPS is forced to switch off once and for all (just to pre-warn!) Thanks again, Louis ET Team

Posted 4 years ago

“Do not order from this company!!! They are not shipping their products, and now they are not giving refunds! Sounds like they are about to go bankrupt, but before they do they will gladly take your money! Not to mention all the good reviews must be robots or paid for by them. Don’t say you haven’t been warned!!”

Helpful Report

Posted 4 years ago

Hi Jennifer, Your order was placed on the 24th April and due to legal changes in the industry, our shipping is not coming as fast as it was before the new law came in. You were given an estimated delivery date of 17th May when you ordered, so it would be unusual to grant you a refund at this early stage. Thanks, Louis ET Team

Posted 4 years ago

“ET is the best online company for everything vape!! Very prompt and courteous customer service!”

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Posted 4 years ago

Hi, I will pass this onto the team. Thank you for your feedback! Louis ET Team

Posted 4 years ago

“Fast delivery of quality products. And I love the multi-buy deals.”

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Posted 4 years ago

Hi Michael, Thanks for the feedback! We love the multi-buys as well! Louis ET Team

Posted 4 years ago

“Never received items and many emails sent to try and get my money back with no response or help!!!!”

Helpful Report

Posted 4 years ago

Hi, As this review is anonymous I can't look it up, but you should be eligible for a refund or reship 30 days after the order is placed (if it comes to that), so do stay in touch with our help team, Thanks Louis ET Team

Posted 4 years ago

“More professional than other vape sites I've dealt with. I can also order something, come back later, and order it again. In other words, no more "out of stock" messages for items I liked and want to buy again and they never seem to get restocked. I also like the quick shipping.”

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Posted 4 years ago

Hi SM, Thanks for your feedback. "Out of stock" can happen from time to time, but not often, and only if there is a VERY good reason! Have a great day! Louis ET Team

Posted 4 years ago

“You guy's are simply, the best! Used to use Element Vape, but your shopping and check-out is SO much better and, streamlined. Much success!”

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Posted 4 years ago

Hi Scott, Thanks for your feedback. All US online retailers are going through a tough new regulation period, but we're happy you like our service. All the best, Louis ET Team

Posted 4 years ago

“Since taking over from FIN, the price has increased and the delivery has slowed down tremendously!”

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Posted 4 years ago

Hi, Sorry you feel this way. FIN stopped selling on their own site because shipping costs went up 5 fold due to the PACT Act. Sorry if you weren't aware of this and the reason why shipping is not as fast as it once was with USPS. Thanks for your feedback, Louis ET Team

Posted 4 years ago

“Customer service is prompt but ineffective. Spent hours as a returning customer to place an order, to no avail. Gave up and went to another site which I navigate easily and quickly. Placed an order in less than three minutes.”

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Posted 4 years ago

Hi, Sorry about this. We have to be water tight on age verification, so we're sorry if we couldn't approve your account. Louis ET Team

Posted 4 years ago

“This is my second complaint. I have been patient and understanding, but I think it's time to refund my money. I had my package shipped to my work so I'd be available to sign for it since I'm there during most days of the week. I work some weekends so I have to take a day or two off during the week. However, I have been coming in on my day or days off to make sure I don't miss the delivery. This entire experience has been excruciating in so many ways. I even made a sign to make sure the point of delivery isn't missed. Please, just refund my money.”

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Posted 4 years ago

Hi Tabitha, I see you have an open support ticket in with the team. If your order isn't in your hand by May 10th you will be eligible for a refund. We're really sorry about this. Louis ET Team

Posted 4 years ago

“Always prompt delivery. Customer support the few times I have had to use it (both times a technical issue) has been excellent.”

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Posted 4 years ago

“My orders have always been correct and on time.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews