Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love This business. Highly recommend it. Delivery not so much, but upgrade to USPS, and go from there!”

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Posted 4 years ago

“Quick resolution to my issue.”

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Posted 4 years ago

“Easy to order. I just wonder why it takes so long on shipping time. Last order took over 2 weeks.”

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Posted 4 years ago

“A well priced company that has specials. ET is quick to respond and handles issues with professional courtesy”

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Posted 4 years ago

“Had been a loyal customer but have had 2 shipments in a row not reach us for over a month each time. Very difficult to get customer service and refund they have kept the money tied up and the shipping date changes everyday!”

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Posted 4 years ago

Hi, Thanks for your feedback. I have looked up your help ticket and I can see your first order has been refunded and the second will be refunded if it is not with you by June 2nd - we're hoping it doesn't come to that as I am sure you are. Sorry had this experience after so many years of good custom. We promise you will not be left out of pocket and we are working hard on smoothing out delivery issues after the change in legislation. Kind regards, Louis ET Team

Posted 4 years ago

“Had a mailing problem they quickly fixed it”

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Posted 4 years ago

“Easy ordering and great service! Keep up the good work!!!!!”

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Posted 4 years ago

“Very good customer service.”

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Posted 4 years ago

“I just think Electric Tobacconist is a great company with great people work for and with it!!! Someone always gets back with me asap.”

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Posted 4 years ago

Hi, Thanks for your kind words! I have shared it with the Customer Care Team - they always love to hear it! Thanks again Louis ET Team

Posted 4 years ago

“Simply the best”

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Posted 4 years ago

Thanks! Your review came in as anonymous, but I'm going to tell the team it's a legit review from Tina Turner ;)

Posted 4 years ago

“I never do this but this has been a horrible experience this LAST time. You can’t talk with anyone EVER even when you ask to be called. They give you robotic email answers and blame everything on new shipping company. Ordered in April and still May 21 and no order. No attempts of a delivery as there new company says and you can’t talk to anyone at this delivery company either because they give you no information. There was never a notice for attempted delivery either. Electric Tobacconist should have already stepped up to the plate and overnighted my order. Not to mention I spent $100 each order in the past. NOW THEY DON’T RESPONDAND TOOK OVER 100 FROM ME. DO NOT ORDER FROM THIS COMPANY. READ FORMER EMPLOYEE REVIEWS AND THEY SAID IT WAS A TOXIC ENVIRONMENT TO WORK IN. SHAMEFUL”

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Posted 4 years ago

Dear Customer, Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th). Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages. Kind regards, Louis ET Team

Posted 4 years ago

“I had a ? in regards to ordering and I heard back from customer service very quick Very impressive”

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Posted 4 years ago

“They are prompt and my pods never leak.”

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Posted 4 years ago

“Always fast on delivery I really like this company”

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Posted 4 years ago

“We were very pleased on previous orders, then made an order on 4/19/21 still haven't received..yeah everyday coming in tomorrow. That's an entire month of "it's on the way"...the payment came out within two days and no delivery yet after 31 days. We know about PACT ACT and within the meantime ordered from another company and within a week and a half already delivered. How do you explain that? I feel like something gone seriously wrong here”

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Posted 4 years ago

“Good service up until now. This new shipping takes forever and every day when I go online to see when the delivery date will be, it’s set back another day or two. Total inconvenience. Love the promptness of this company but I don’t recommend the new shipping company AT ALL.”

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Posted 4 years ago

“Placed my $321 order on April 5, it was processed the following day. Tracking said estimated delivery date was 4/17. It arrived in SLC on 4/10, 4 days later (its an 8 hr drive from Boulder to SLC per google maps). It then took 4 more days to reach Portland, OR (an 11 hr drive). Each time I checked the tracking of my package (about twice a week) a new est delivery date was posted. It sat in Portland for WEEKS! I attempted to place an online claim but was unable to most likely due to the volume of other angry customers bogging down the system. After reading the multiple complaints online, FINALLY someone from ET decided to respond that the delay problems were related to new shipping restrictions that led to USPS, Fed Ex and UPS no longer delivering vape and like products. The new delivery service contracted was very slow and attempts were being made to correct that. After seeing this and being unaware of the new shipping restrictions, I was willing to be patient and allow ET an opportunity to work it out. As of the end of last week my order was still sitting in Portland with a new estimated delivery date of May 17. On Monday May 16, the order was still shown to be in Portland with the same May 17 delivery date. Needless to say I had no confidence that my order would leave OR and be in FL the following day. When I checked tracking this morning May 20, SURPRISE! It tells me my order was delivered April 17! Full on BS as I have NEVER received my $321 order as it is said when I ordered that I must be home to receive and sign for my delivery. NOTHING from ET has been sent to me except emails asking me if I want to reorder!!! I have screenshots of my various checks on tracking and ET is going to refund my money!!!”

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Posted 4 years ago

Hi, We have reached out to you via our help desk as we had not previously heard from you and were unaware there was a problem until now. Please can you reply to our email stating if you would like a refund or a re-ship? Sorry for the inconvenience this has caused. Kind regards, Louis ET Team

Posted 4 years ago

“I have been very happy until now. However, the new delivery service is terrible. I placed my last order expecting some delay, but the delivery tracking says it has now been in my town for the last 6 days. Every time I check the expected delivery date has been pushed back another day. How do they expect you to be at home for days on end so you can sign for the order?”

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Posted 4 years ago

“Still waiting for an order from 5/3/2021. Initial date of delivery the 7th, date has changed 7 times. Now 3 weeks has passed and still no order. Very difficult to know when to have someone available to sign. They need a different delivery service.”

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Posted 4 years ago

“Best customer service ever. Report a problem and they take care of it immediately. Dealing with ET has been a pleasure.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews