Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper arrived on time I rather deal. With great service”

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Posted 4 years ago

Hi Thanks for your kind words! All the best Louis ET Team

Posted 4 years ago

“I Have had great experience with ET. My products always arrive on time and they have very competitive prices.”

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Posted 4 years ago

Hi Thanks for taking the time to write this! All the best Louis ET Team

Posted 4 years ago

“Im sorry to inform you that I will not be ordering from you again. My order was placed 5/11, it looks to have been shipped out 5/12 from Plantation Florida. I live in Florida. The package went to colorado, then Utah, then colorado, then kansas city, then Tampa/largo. Its been nearly a month while the product has traveled the US. Im glad that I dont need to order my oxygen from you people. The delivery service you use is HORRIBLE as is well documented on the BBB site. Its unfortunate but you are also gauged by those you employ to handle your logistics...poor choice to say the least. Hopefully I receive my product someday but in the mean time I will shop locally to assure I get what I pay for.”

Helpful Report

Posted 4 years ago

Hi Tom, I've checked our help desk and I don't see a support ticket for you. If this is lost in transit we can advise on next steps for re-shipment. Please go to www.electrictobacconist.support to contact our help team. Thanks Louis ET Team

Posted 4 years ago

“I have ordered from here for over a year and it's so much easier and cheaper to buy from this site. They have anything that you need. I order from here faithfully.”

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Posted 4 years ago

“Quickly corrected my address before the shipment went out! Very efficient with follow up communication.”

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Posted 4 years ago

“I like the array of products that are offered and the prices are reasonable. Shipping is on and off again. I always pay the extra fee because I hardly ever get my orders in a timely manner and it's not this website's fault. It is the postal service in my area. What I hate is my State's new excise tax. My order was like $70 and then my State added a $35.00 excise fee. WHAT! Looks like I will be stopping my vaping soon thanks to that.”

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Posted 4 years ago

“May 2021 Extensive product line; great prices; customer service is responsive to your needs/concerns. Wonderful site for all your vaping needs! Be aware: shipping is both more expensive & slower than in the past due to the impact of the PACT ACT. This is not Electric Tobacconist’s fault.”

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Posted 4 years ago

“I ordered from here spent $$$ on e cigs said they was shipped on May 6, 2021 and said give them 5-10 days well this is May 29, 2021 would like to know where my order is at thank you Marty Conley”

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Posted 4 years ago

“Great support from the Help desk in resolving the issues with my order.”

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Posted 4 years ago

“I live in Texas and was wondering if yall can still ship here without using USPS,FED EX OR UPS ...I just don't know of any other carriers....Yall are my favorite company vape wise and I really need to refill my salt nice if you still do ship To Texas. Any feedback would be appreciated. THANKS.”

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Posted 4 years ago

“Update to my previous 1 star review re: Anonymous-my $321 order placed April 5 and never rec’d. I was unable to file a “ticket” in the website and my email sent via Outlook was “undeliverable” due to a server incompatibility issue (too techy for me to understand) but customer service was quick to respond to my review and reached out via email. Once they initiated an email I was able to communicate with them. They offered a refund or re-ship of my order which I chose. I received my replacement order in full within a week. Clearly some serious shipping issues (based on reviews) but once made aware, customer service seems to be working quickly to resolve those issues. New regulations with the shipping of vape/tobacco products (which I was unaware of until reading customer service responses to reviews) went into effect in March. No doubt that presented some difficulties but ET seems to working to rectify those problems. I do think that adding a customer service line would be helpful; as many customers prefer to speak to someone to be assured their concerns are known and will be addressed. Kudos to the customer service staff for resolving my issue in a very timely manner.”

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Posted 4 years ago

“WOW! Just wow. Ordered my refills on Thursday and it arrived today! Super super fast. Love that they come straight to my door and that I don't have to go from location to location to find my pods. Well Done Electric Tobacconist. You've earned a forever customer.”

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Posted 4 years ago

“I have been ordering from Electric Tobacconist for 2+ years. Their timely manner and exceptional service are a pleasant reminder of what can be accomplished in a great company and why I’ll never shop elsewhere.”

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Posted 4 years ago

“You did not satisfy me, in fact you are my only option for some political and or economic reasons. Indiana refuses to allow commerce with certain entities.”

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Posted 4 years ago

Hi, I think you may have meant to leave this review on your local State Governor's website, but if it was meant for us, many thanks! Louis ET Team

Posted 4 years ago

“Ridiculous price charged for shipping, charged 3 separate excise taxes when this state has one. Paid 2.5 times what it should have cost. Not to mention NO coupon codes. Probably won’t purchase from this company again.”

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Posted 4 years ago

Hi, Sorry, but we have to follow the law and pay our taxes. If that means it doesn't work for you to shop with us then so be it. As for coupon codes - we keep our prices as low as possible and treat all customers the same, not just the bargain hunters or those who know how to play the game. Thanks Louis ET Team

Posted 4 years ago

“Stupid late says delivery is tomorrow but it’s still in Colorado!! Lazy Customer Service! No responses! Can’t even get a refund! It’s been over a month!!!”

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Posted 4 years ago

Hi Zena, I have looked up your help ticket and I wonder if there has been some miscommunication. We have offered to refund or reship your order three times in the past 9 days, but the tone of your responses suggests perhaps you are not actually receiving our responses? In any case, we issued a refund today so you should have your funds back in your account in 3-5 days. Thanks Louis ET Team

Posted 4 years ago

“Thank you for resolving my issue in a timely manner.”

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Posted 4 years ago

Our pleasure! Thanks for leaving a review! Louis ET Team

Posted 4 years ago

“Thank you for updating my shipping address.”

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Posted 4 years ago

No problem! Louis ET Team

Posted 4 years ago

“The problem I was having with the website has been resolved in a timely fashion. I, personally find the website a bit difficult to get help but when you do they work to get your problem taken care of.”

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Posted 4 years ago

“Used to love this site. It seems like they have changed their chipping provider or something. It WILL take 2 weeks or longer for any order. I suggest either having an unrealistic foresight on when you need juice, or find a different provider (I will be shopping local going forward).”

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Posted 4 years ago

Hi Jace, There have been all sorts of changes in the industry that you may have missed and may have affected your experience. For more info see here: https://www.electrictobacconist.com/shipping-i167 Thanks Louis ET Team

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews