Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There customer service and quick shipping and great prices I don't so much like the state excesses tax but that not the company fault it's the state this site is the best out of all of them hand down”

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Posted 4 years ago

“Fast, efficient and great online support”

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Posted 4 years ago

“Excellent!!! Absolutely!!”

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Posted 4 years ago

“Quick and satisfactory resolution to a product issue.”

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Posted 4 years ago

“So happy I can get my NJOY daily here at the same price! NJOY doesn’t sell on line anymore and I bought for years. It was like a miracle to get the news I could get it here! It takes a little longer for delivery but I can live with it. Thank you!”

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Posted 4 years ago

“OXL needs a lot of work. Some times right on schedule others not so much.”

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Posted 4 years ago

“Don't know how you can say arrives within 5 days! First time took 3 weeks. Then delivery driver wanted to take a PICTURE of my DL!! I told him no way! He said he couldn't leave product after seeing i was 65! I let him take a picture of my picture and nothing else. VERY UNPROFESSIONAL DELIVERY DRIVERS. Also when ordering through Fin I got product in 3/4 days. Sometimes cartridges only last about 10-15 puffs with this new company UGH”

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Posted 4 years ago

Hi Gerda, Sorry you had this experience. Since the change of law under the PACT Act, we are restricted on which delivery services we can use, and the rules around ID upon delivery have become a whole lot stricter. We hope you understand and will consider using us again - we didn't make these changes just to be difficult, and it's taking a lot of getting used to for both our customers and us as a business. Thanks Louis ET Team

Posted 4 years ago

“Thank you for sending my order so quickly. Got it today and all was perfect! Mary Cameron”

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Posted 4 years ago

“Britt has been very helpful to me. I will be reordering next week!”

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Posted 4 years ago

“Great company to deal with. Great customer service. Great product selection. Prompt delivery. Lower prices than local vape shop”

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Posted 4 years ago

“Thank you! Honest service- excellent packing of my order and it got here overnight just after Memorial weekend. Awesome service Good Work all.”

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Posted 4 years ago

“Easy and a GREAT product.”

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Posted 4 years ago

Hi Heidee, Thanks for taking the time to write a five star review for us! All the best Louis ET Team

Posted 4 years ago

“Customer service is excellent and the product is great.”

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Posted 4 years ago

Hi Can you tell, like, everyone this? It would save on marketing spend :) Jokes aside, thanks for taking the time to write this and give us five stars, Louis ET Team

Posted 4 years ago

“I quit smoking regular cigarettes about 8 months ago. You carry my Blu Plus tanks, & are one of the few. They are the only ones that don't make me cough or get short of breath. Thank you very much.”

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Posted 4 years ago

Hi Kim Congrats on your journey - 8 months is something to be proud of....keep it going... we're here for you always! All the best Louis ET Team

Posted 4 years ago

“Electric Tobacconist responded quickly and handled by problem in a professional manor!”

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Posted 4 years ago

Hi Thanks for the review and the positive words! Take care Louis ET Team

Posted 4 years ago

“Your response was quick and to the point. Thank you.”

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Posted 4 years ago

Hi Great to hear - we always try our best! Thanks Louis ET Team

Posted 4 years ago

“Prices aren't as good as they used to be, most of what I usually order has been out of stock for weeks. Then I'm seeing reviews of shipments being received within days but mine has been out criss-crossing the continental US since 5/25 (it's been in Colorado TWICE, 4-5 days apart) and then went from Tampa to Tallahassee in the same day - I live in Tampa?!?. A total of 8 states, originating in Ohio and heading out west, back to the south east, and finally to Florida but still have to wait another day. Plus I spent $150, figured that shipping wouldn't be this horrible (if you're going to offer free shipping customers shouldn't have to wait almost 2 weeks for an order).”

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Posted 4 years ago

Hi John, This is completely valid feedback. Our new shipping supplier is getting used to carrying large volumes of vape products since the Pact Act forced a huge change in carriers allowed in the industry (you can read more here: https://www.electrictobacconist.com/shipping-i167) If you reach out to the team, they can advise on when you are eligible for a refund or reship. Please contact them here: www.electrictobacconist.support Thanks Louis ET Team

Posted 4 years ago

Hi John, To follow up on this, I see your order was delivered on the 5th June, so 11 days after your order. We're sorry the tracking experience was like this, and we are doing our best to improve shipping speeds, but this was within the 10-15 days currently being estimated for shipping. Thanks Louis ET Team

Posted 4 years ago

“Quickly corrected my address before the shipment went out! Very efficient with follow up communication.”

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Posted 4 years ago

Hey, Glad we could catch this and make the order process smoother for you - thanks for giving us those glorious five stars as a result! All the best, Louis ET Team

Posted 4 years ago

“On time good products!😄”

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Posted 4 years ago

Hi Denise, Thank you for the words and the smiley ;))) Louis ET Team

Posted 4 years ago

“I will write a review after I receive my first order.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews