Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys are great! I've been vaping for almost 9 years now and I've dealt with a bunch of different companies, but these guys are the best. My orders are processed quickly and I receive my order faster than with any other company and these guys are further away than any that I've dealt with.”

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Posted 4 years ago

“Shipping has been pretty BAD…there is no reason that it should get worse… come on you guys, get it back to where it was or I’m jumping ship!”

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Posted 4 years ago

Sam, We appreciate you leaving us a review, we greatly appreciate our customer's feedback. The industry has been forced, by the PACT Act, to no longer use USPS, and FedEx and UPS have made policy decisions to no longer ship vaping products. As a result, if you are in a ZIP code that is covered by the new carrier we are using them to ship to you. In the very near term, this will be the only available option across every online vape retailer. We would never reduce the quality of our service, this was forced by legal changes signed by President Trump. We suggest that you allow a little more time for delivery, plan for the required signature on delivery and buy in bulk to take advantage of our bulk discounts. Electric Tobacconist still processes your order into the shipping network on the same day if you order before 2pm MST (Monday to Friday) and we strive to offer the very best customer service. If we can ever be of assistance, please don't hesitate to contact us. Thank you again for being a customer, we appreciate it. Ellen Electric Tobacconist, Customer Care

Posted 4 years ago

“Great in every respect thank you for your kindness and having product always available to me.”

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Posted 4 years ago

“LOVE this company! Their customer service is INCREDIBLE! They have great products at excellent prices and always ship fast! They were my go-to during the Covid fiasco! Didn't have to leave my home to place orders for my vape juice. They suggested a new vape pen when my Resolve pen was no longer available for purchase in US....Glad I listened and tried the Boulder Aspen Slim pen. Works like a champ! Always highly recommend them to everyone! Now we have to sign and show ID to get our orders but it's not that big a deal... (and no fault of the company....new federal regulations). This company has saved me from starting smoking cigarettes again. Going on 5 years without a cigarette..Thank you!!! Karen in Florida”

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Posted 4 years ago

“Need a little tweeking on website. Thank you, KL”

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Posted 4 years ago

“Excellent customer service I had a problem ordering and they corrected it immediately”

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Posted 4 years ago

“I've been ordering from electric tobacconist for years and I've always received excellent service.”

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Posted 4 years ago

“Great quick shipping!!!”

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Posted 4 years ago

“Thanks for the GREAT improvement on your shipment times !”

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Posted 4 years ago

“First order came with pieces missing. 2nd order was supposed to be priority express. Paid $25 for 2 day shipping, it has been 4 days no- has not arrived. Was told by customer service to expect 3-5 days and to contact again after 10, which is their normal shipping time quote. Absolute scam.”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. It looks as though you were credited for this missing item, we apologize for the inconvenience that this caused you. We have also refunded the shipping costs of the order that has currently been delayed, and we would be more than happy to reship this to you at the 10 business day mark, per our USPS shipment policy. We greatly appreciate your continued patience throughout this situation - please always feel free to reach out to our HelpDesk for any further assistance that you may need.

Posted 4 years ago

“AWESOME SERVICE!!!”

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Posted 4 years ago

“Excellent customer service! Completely resolved my issue and more! Top notch! This is why I am and will always be a returning customer. Thank you again!”

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Posted 4 years ago

“Everything went fine with my 1st order placed in May. Placed my 2nd order on 6/1/21 and it's been a nightmare. 9 different expected delivery dates, 9 wasted days of staying home to sign for it, 21 days since placing the order and it's still not here. Complete runaround when trying to find out where the package is and when I can expect delivery. :-(”

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Posted 4 years ago

Thank you for reaching out to the Electric Tobacconist! We are very sorry to hear that you are experiencing such difficulties with obtaining your purchase. It looks as though we have a current email thread with you to work on resolving this concern. We will continue to monitor this chain to ensure that everything is taken care of for you and that you receive your products. We appreciate your patience and we overcome difficulties presented by the PACT Act legislation.

Posted 4 years ago

“Thank you for the great service on resolution to my issue. Quick and easy.”

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Posted 4 years ago

“my issue has not resolved due to no fault of yours. still have not rec. package. thank you.”

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Posted 4 years ago

“They were able to resolve my problem in a very short time.”

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Posted 4 years ago

“Quick answer to my question with info needed Thanks”

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Posted 4 years ago

“Put the items in my cart and went to go check out. Made me go through the entire verification process, sending identification, waiting several hours to get approved. Only after all of this was I told that the products couldn’t be sold on my state. Complete waste of time.”

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Posted 4 years ago

Hi, Sorry about your experience. With 50 States and different rules for each, it's hard for us to warn up front that there may be an issue selling a certain product to you in your State. We do our best, but in the case of your State, New Jersey and its flavor ban, we also need to rely on an element of common knowledge, else we risk ruining the experience for everyone with warning messages plastered over the site. It's a difficult balancing act, but we take your point. Thanks for your feedback in any case, Louis ET Team

Posted 4 years ago

“I am very happy with all the service that I have gotten ETU. I have been a long time customer and will be using ETU for all my vaping needs.....”

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Posted 4 years ago

“like most customers on this site, I have save so much money in not buying ciggs. I get my shipment with-in 7-10 days. which is pretty fast. I no there is a risk with smoking or vaping but, still I do this. this site is very good & I do tell others to try it. thank you.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews