Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,687 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and simple,great prices”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Always easy to use in today’s chaos. I appreciate the ability to just click and go. Thank you! As prices go up everywhere on everything, totally understandable.”

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Posted 4 years ago

“Even though you did not manage to deliver it, Thanks for the quick refund after I asked. When things settle down, I will be back. I'm on your side. Keep me informed and GOOD LUCK.”

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Posted 4 years ago

Hi TM, we appreciate your reaching out! And we are very sorry that your order had difficulties reaching you - we want you to know that we are working adamantly to resolve these shipping delays and get our new provider up to speed with our delivery needs. We can assure you that we will regain the shipping standards that we have upheld for so long and we thank you for your patience throughout this situation. As always, please feel free to reach out to us with any questions or concerns that may arise.

Posted 4 years ago

“Great in every respect thank you so much for having your products available.”

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Posted 4 years ago

“Blaming PACT for product that stalls (in Louisville) for over 3 weeks and refusing to reship until after 30 days is unacceptable. Helpdesk (oxymoron) and Carrier still insist it is in transit. Very poor service. I want my product!”

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Posted 4 years ago

Thank you for reaching out to us! I have followed up via email to further assist in this situation. We can confirm that we are making active strides in improving our new carrier's shipping time and tracking software.

Posted 4 years ago

“Very good juice and easy to order and re order.”

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Posted 4 years ago

“Always have what I want in stock and best of all fast shipping”

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Posted 4 years ago

“Fast, friendly and customer oriented! I’ve order monthly from them for a few years and I’m now a very loyal customer.”

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Posted 4 years ago

“They have twice taken care of shipping issues.”

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Posted 4 years ago

“They are the friendliest most customer service oriented business I have dealt with in a long time! Thank you for being on top of things!”

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Posted 4 years ago

“Love this site !!”

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Posted 4 years ago

“I honestly can't see myself shopping anywhere else. So grateful for this awesome business!”

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Posted 4 years ago

“Resolved issue quickly and efficiently!”

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Posted 4 years ago

“Extremely fast delivery!!! Great service”

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Posted 4 years ago

“Britt & Travis were great in helping me with my package issue. Great communication and customer service!”

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Posted 4 years ago

“From C Shipping charges too high. Batteries used to last longer.”

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Posted 4 years ago

Hi C, thank you for contacting the Electric Tobacconist! As you are probably aware, the vaping industry has been added to the Pact Act and this has created a legal requirement for Adult Signature on delivery for all orders. FedEx, UPS, and soon USPS are no longer shipping or will cease to be available soon. This means we are working with a new carrier partner. We are working closely with them to improve service levels and where possible we will continue to reduce the cost of shipping. ET has a shipping plan that covers part or all of the cost as you spend more. Please read the shipping page for a breakdown of the changes and costs here. We also have multi-buys on our products to allow you to save more if you can buy more. We understand this is not always easy. We fully appreciate that the increase in shipping costs is challenging, but if you spend $80, the shipping is $3.99 or FREE over $120. Please always feel free to reach out to our HelpDesk if you encounter any trouble with your products!

Posted 4 years ago

“I have contacted customer support twice with no answer. I placed my order on June 14th it was in my state on the 16th and now It is the 30th. It has been sitting in a warehouse somewhere in St. Paul. I think you guys need to use a different shipping company.”

Helpful Report

Posted 4 years ago

We appreciate your reaching out to us. It looks as though we have a current email thread with you; however, I have followed up on our conversation - if you could please check this at your earliest convenience, I would be happy to answer any inquiry you may have. In accordance with the PACT Act mandate, soon USPS will no longer be a shipping option, so we are using our current provider as a substitute. We appreciate your continued patience whilst we acclimate to these new regulations.

Posted 4 years ago

“I placed an order on June 12, 2021 and 17 days later, it still has not been delivered. I check the tracking daily and every day the delivery date gets pushed back an additional day. I live one state away from your company, but could have gotten my product faster ordering from another country! 17 days??? Really? I notice you billed my VISA without delay, but you can't get me my order? And your help desk is a joke!”

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Posted 4 years ago

We appreciate your reaching out. We can confirm that we are working adamantly with our shipping partner to rectify these delays as quickly as we can. I have reached out to you via email so that we can discuss the specifics regarding your purchase.

Posted 4 years ago

“These guys are great! I've been vaping for almost 9 years now and I've dealt with a bunch of different companies, but these guys are the best. My orders are processed quickly and I receive my order faster than with any other company and these guys are further away than any that I've dealt with.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,687 reviews