Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK signing up was a tiny bit of a hassle.( Had to be verified twice. ) Though was taken care of over night. Made a big order of salts. Was a glitch in delivery...Emailed the company and was resolved over night and delivered the next day ! Very professionally handled and resolved asap. Ordered a large order of salts and a small unit for occasional use. Very nice over all very pleased .Will be my new vape company ! As far as those who complained about delivery??? Fast and when there was a small issue . the issue was resolved FAST!! Very pleased...Would highly recommend to anyone.”

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Posted 4 years ago

“When I received my order (very happy with delivery time!) one box had leaky pods. I opened a ticket and before the day was over I received a credit! You can't get much better than that! Their Customer Service is exceptional!”

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Posted 4 years ago

“They are fast to resolve any problems you have. Delivery is as fast as possible. I appreciate their Professionalism. 5 stars in my book”

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Posted 4 years ago

“great place 10 times better than anywhere else i do wish there were more promos”

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Posted 4 years ago

“Great company! Fast shipping. I've never had a problem with any of my orders. I highly recommend!”

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Posted 4 years ago

“Always make me 😃 happy!! I love my mail days with y’all!! I hate when I wait too long to reorder😒 now if we could just have discounts sometimes ♥️”

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Posted 4 years ago

“Excellent customer service! My order was shipped quickly & arrived in a few days! Very impressed with the service! Thank you!”

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Posted 4 years ago

“Always reliable! Good products!”

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Posted 4 years ago

“CS was very helpful when it came to my order I receive products quickly.”

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Posted 4 years ago

“I will agree with all the other customers, I have been doing business with this company for almost 2 years and I have never been let down.”

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Posted 4 years ago

“I just think Electric Tobacconist is a great company with great people work for and with it!!! Someone always gets back with me asap.”

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Posted 4 years ago

“Thanks for the discount!!!🇺🇸”

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Posted 4 years ago

“I'm now in the system so ordering is a breeze. The bottles are easy to squeeze which is helpful for elderly hands like mine. The flavors? Delightful! I'm now a regular customer.”

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Posted 4 years ago

“Placed my very first order with this site on July 2. It still hasn't arrived. I waited the 21 days (which is more than excessive) before contacting. Emailed Customer Service, since that is the only option, and was asked for more patience. I was patient enough to wait 21 days before contacting, as requested by the website. Customer Service responded within 24 hours, which is great, and although pleasant, I got absolutley no clear answer as to where my package is or when it will arrive. I was told to wait 5 more days and contact them again. I understand that there have been changes in laws, but it would have been nice to be told about the possible delays before I checked out. Or how about not taking new orders until you have worked things out with your new carrier? I live in a rural area and don't have access to the products I ordered, which is why I ordered online in the first place. I was not offered any discount, return, refund, or even a firm delivery date. The tracking says the package is at a processing facility in my town. We don't have a processing facility here, so I feel I am getting the runaround. The only carriers we have are FedEx, UPS, and USPS, which are apparently not working with this site. Again, it would have been nice to be given some kind of choice instead of just being told to wait longer. How about a refund, and if you can locate your package, you can recall it? I worked in Customer Service for many years and must say I have an awful first impression, which I am sad to say. I was very excited to have found a great site with reasonable prices, only to be waiting, waiting, waiting. I understand we are all being challenged right now, and am hoping for some kind of positive resolution. I would appreciate an honest answer as to whether I will ever receive my order, because if not, I will order from somewhere else before I completely run out of the products I ordered. The fact that this is on MY dime is upsetting to me. I feel like I've been duped out of my hard earned money.”

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Posted 4 years ago

Thank you for reaching out to us. During the checkout process, you will see an estimated delivery time for your package; however, in our terms and conditions, on the USPS vape mail ban page, as well as our shipping information page (all can be accessed at the links at the bottom of this response), you will see that we are currently waiting 30 days for orders that are delayed. This is due to losing USPS largely as a provider and getting our new partner acclimated to our bandwidth as well as the new signature requirement mandates in effect from the PACT Act legislation. This information is available and present on our website for our customers' knowledge prior to placing an order. Additionally, X Delivery does not go through the post office and is an independent operator, as such, they have processing facilities throughout the United States that are owned by their company which is why you are seeing your package currently at that location. FedEx, UPS, (and soon USPS) have banned the shipment of nicotine products using their services which is why we have transitioned to our current carrier. USPS Priority Express is available for all customers at this time along with the standard delivery shipping so that there is the option of personal preference during the checkout process. In our response to your inquiry, it was detailed that if you did not see your package in your possession by Friday, July 30th, that we would be more than happy to take action on your purchase (by either a refund or reshipment via USPS Priority while we can). I can assure you that your products will reach you and that we are doing everything in our power to resolve the shipping delays that we are currently facing - we appreciate your continued patience as we overcome unforeseen difficulties presented by the PACT Act. I have followed up on our email thread to rectify this situation at your earliest convenience. I want to extend our sincere apologies for the circumstances that have presented themselves in regard to your purchase. I see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates. You can find the aforementioned links referenced below: https://www.electrictobacconist.com/shipping-i167 https://www.electrictobacconist.com/usps-vape-mail-ban-i285 https://www.electrictobacconist.com/terms-conditions-i7

Posted 4 years ago

“Well, it was easy to register. Very nice setup for ordering. Hopefully, my order will arrive quickly!”

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Posted 4 years ago

“Very nice 👍”

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Posted 4 years ago

“Love this place as it's easy-to-use and quick delivery!!!!!”

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Posted 4 years ago

“Customer Service is beyond reproach and without equal when needing help with a problem!”

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Posted 4 years ago

“Good site and good products. The shipping takes too long though, unless you want to pay an extra $25.”

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Posted 4 years ago

“This site has an excellent selection, and is very reliable and responsive. I had a problem with my local post office and didn't know what to expect when I contacted the Electric Tobacconist website for help- their support team was fast and extremely helpful and very accommodating. I am SO impressed with them, I would highly recommend purchasing through these guys for anything you need!!!!”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews