Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I been purchasing v-god saltnic iced berry bomb and lush ice from this company for over a yr!!! And I have always gotten my products in a timely manner and I been 100% satisfied!!! Not happy about the shipping price 😏 nor the pa exercise tax but not their fault but I do wish the shipping was cheaper or they could do free shipping on over 50$ orders or a coupon once in awhile but it is what it is still cheaper than the local smoke shop!!! I would def recommend”

Helpful Report

Posted 4 years ago

“ETU has what I need in stock 99% of the time and always have competitive pricing. The shipping costs are more than other sites but what are you gonna do.”

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Posted 4 years ago

“Have been ordering from them for about a year now and have never had a problem. Latest order was kind of a large one, was shipped the same day and received three days later. Highly recommended!”

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Posted 4 years ago

“You will ship it to me 😉.”

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Posted 4 years ago

“I haven’t had any issues.”

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Posted 4 years ago

“I have had excellent service for over 2 years now. Products arrive in good quality Every time and in good working order!”

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Posted 4 years ago

“I’ve been ordering from ET for probably about a year or close and I love ❤️ them!!!”

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Posted 4 years ago

“Great. They solve problems efficiently.”

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Posted 4 years ago

“Excellent!!”

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Posted 4 years ago

“So glad to have found this gem of a company. Great products at significantly lower prices, and excellent customer service. KUDOS”

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Posted 4 years ago

“They were very helpful and accommodating to my needs. Thank you all for your help”

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Posted 4 years ago

“I used free shipping the first time and my package arrived earlier than expected. I had to use the expedited one this time because I forgot to order in time. The price is super reasonable. I think these guys are great and I wouldn't use anyone else.”

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Posted 4 years ago

“BECAUSE OF THE ERROR I MADE ON THE ADDRESS...........IT TOOK A LONG TIME TO GET HERE...BUT...THANKS TO THE HELP FROM YOUR STAFF......IT FINALLY GOT HERE!!!!!!!!!!!!!!!!!!!!!! THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!!!!!!!!! BETTY GAINES”

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Posted 4 years ago

“AMAZING SERVICE!”

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Posted 4 years ago

“Delivered on time customer service on top of the order. Good follow up. Good company.”

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Posted 4 years ago

“These folks are "Solid"!! I've been using ETUSA a very long time and they have never let me down, in any manner. Thank you ET”

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Posted 4 years ago

“The site is very convenient to order from but the shipping is the worse I've ever seen. It takes close to three weeks to receive an order. Each day when I check the status of the order, they have added on another arrival day. It's getting real inconvenient to order from this company so I will have to go local.”

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Posted 4 years ago

“The last 2 shipments I have gotten defective NJOY products. The first time, I got an empty box. The second time (a different shipment) it never lit up- dead battery? This never happened when I was able to get the product through the NJOY website. Wht should we do if we have a defective product?”

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Posted 4 years ago

We appreciate your reaching out and I would be more than happy to assist in this situation. When you find that you have a faulty product or an issue with your purchase, we ask that you please reach out to us via our Help Desk on our website or at hello@electrictobacconist.com so that we are able to address any concerns specific to your order. I have reached out to you so that we are able to properly follow up on this situation.

Posted 4 years ago

“I’m getting sick of getting defects one or 2 per order! And you never give me my 10% discount! I’ve ask before and never got any got of answer ftom you! It’s a huge hassle to send back! I only order online cause it’s convenient! I may have to start shopping at speedway!”

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Posted 4 years ago

“Service is excellent and dependable!”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews