Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

Visit Website

Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You’re the best!!!! Thank You”

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Posted 4 years ago

“Shipping got dicey, they resolved the issue, highly recommended”

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Posted 4 years ago

“Quick reorders”

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Posted 4 years ago

“What I want is actually in stock! Fastest shipping of all vape sites I've tried. Never ever had any issues. Customer service is very prompt, polite, and resolution oriented. 10/10 Highly recommend!!”

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Posted 4 years ago

“Been a customer for a very long time for a reason, they are the best around. Looking forward to being a loyal customer for many more!”

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Posted 4 years ago

“I just love this company. I have never had a problem with my orders. Web site easy to maneuver and products you will love. You get what you want.”

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Posted 4 years ago

“OMG! What a fantastic company! I received a defective product, and they were absolutely wonderful in issuing a refund a return label! I love these guys!”

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Posted 4 years ago

“THE SUPPORT YOUR TEAM HAS TRIED TO HELP.... ME IS IMPRESSIE... AND THE MESS UP IS MY FAULT... I'LL TRY TO DO THE NEXT ORDER MORE CARFUL. I HAVEN'T RECEIVED MY FIRST ORDER YET BUT I WILL LET YOU KNOW WHEN I DO.. THANK YOU............BETTY GAINES”

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Posted 4 years ago

“Love the easy convenient way to get what I want”

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Posted 4 years ago

“Very dependable and it keeps me from smoking regular cigarettes.”

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Posted 4 years ago

“I ordered from this company not only because they carry the product I use, but I read reviews and they all said how the shipping was fast and on time. Well its been 10 days and according to the tracking my package has not moved in four days and the “estimated” delivery date has been moved 4 days later than the second one that was pushed from the 13th to the 19th. Now the 23rd. If I would have known I would have never ordered from them in the first place. This was my first and my last order (whenever it gets to me) besides that I been checking the tracking. I never received notice from them about any delay. I have never waited 2 weeks when ordering from any other company (with free shipping) I guess you live & learn. Still waiting on my $75 order?”

Helpful Report

Posted 4 years ago

I would be more than happy to assist in this situation. I have reached out to your email in regards to your purchase so that I can help in locating your parcel. Please respond to this at your earliest convenience so that we are able to get this situation resolved for you in the most efficient and effective manner possible.

Posted 4 years ago

“Couldn't place order. Collected all my info first then became a huge hassel.”

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Posted 4 years ago

I appreciate you contacting us and I would be more than happy to assist in this situation. I have reached out to you via email to further investigate what could have occurred during the registration and verification process. Please let me know if you have any further questions or concerns via that medium!

Posted 4 years ago

“This is my goodbye to Electric Tobacconist. I went to make an order for $25 dollars worth of items. But I went to checkout and with shipping and now being charged excise tax its no longer worth it alllll. $25 dollar order is now going to cost me $50! Who can afford this and how you will keep business is beyond me. Good company, Great customer service. Shipping is a little expensive at $13 dollars I dont get why its so much. It used to be worth ordering on here but with $13 dollar shipping for a 1- 3 ounce bottle of juice is ridiculous and you feel like your just getting ripped off. The juul pods are more than what my gas station sells them for. Gl ET($$) and Goodbye”

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Posted 4 years ago

Thank you for reaching out to the Electric Tobacconist. We are compliant with all state and federal laws: West Virginia requires that e-cigarette liquid be taxed at a rate of $0.075 per milliliter or fraction thereof. You can learn more about this tax on the West Virginia State Tax Department website here: https://tax.wv.gov/Business/ExciseTax/TobaccoTax/HowDoI/Pages/ElectronicCigaretteLiquidsExciseTaxFAQ.aspx#:~:text=The%20excise%20tax%20on%20e-cigarette%20liquids%20is%20at%20the,milliliter%20of Insofar as our shipping prices, as you may know, the vaping industry has been forced into changes regarding how we ship these products to our customers. In the near term, the United States Postal Service will be forced to act upon a bill signed by President Trump in December 2020. This means they will no longer ship vape supplies. Sadly, UPS and FedEx made policy decisions not to ship these products. Therefore, within a short period of time, we will be using a new carrier that can ship age-restricted products. Please also remember, every package is now sent requiring an adult signature on delivery. This is an absolute requirement for every delivery. As such, our new carrier, X-Delivery, is one of the very few options that make compliant deliveries. The shipping charges are costly because of these new regulations and signature requirements, but ET has made every effort to make this as affordable as possible to our customers by covering most of the shipping fees. We appreciate that the change to the industry has resulted in a change to your experience. We want to reiterate, Electric Tobacconist complies with the laws around the delivery of nicotine products.

Posted 4 years ago

“You still keep the brands I like a lot…….Boulder menthol liquid and the Rolo badges…….please bring back the the colors !!!!!”

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Posted 4 years ago

“Don't know where my order is I use to get it in days now I pay more shipping and I'm still waiting with no shipping tracking or info never ordering from here again”

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Posted 4 years ago

Hi Michael, we appreciate your reaching out to us. I have contacted you via email so that I can provide specifics about your order. Please feel free to respond to my email with any further questions or concerns that you may have regarding your purchase!

Posted 4 years ago

“I really love your company”

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Posted 4 years ago

“Very nice company to deal with. They've been extremely helpful to me. Very fast at answering questions. Also extremely fast delivery.”

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Posted 4 years ago

“Can get my E-cigarette easily and reordering is quick and easy plus the product gets here quickly”

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Posted 4 years ago

“Efficient ordering and prompt delivery in addition to fair pricing”

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Posted 4 years ago

“I love leap! It's the only vapes I use. The price is the same as a store the only thing I dislike is the shipping price. But overall the product is great!”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews