Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been extremely happy until now with product and delivery. This new x delivery seems hopeless. My order was place on Nov 3/4. Every time I look at the tracking number and other day or 2 is tacked on. Now early December? This is ridiculous”

Helpful Report

Posted 4 years ago

We understand your frustration during this very difficult time for the vaping industry. Unfortunately, on October 21st, USPS banned the shipment of all vaping products. UPS, FedEx, and DHL all made similar decisions earlier this year. Because of these changes, we have had to partner with other compliant regional carriers. These carriers are currently experiencing increased shipping volumes due to these drastic changes. They do not have the same infrastructure or bandwidth as USPS, FedEx, or UPS and therefore have longer delivery times. Packages sent through these carriers are passed through several smaller couriers and may have unusual shipping routes. We can assure you that we are working very closely with X-Delivery to improve these issues and reduce transit times as we all adjust to these new regulations. We are very sorry for the inconvenience that these delays have caused you. We appreciate your patience as we overcome the difficulties presented by losing not only USPS as a provider, but all other major shipping companies.

Posted 4 years ago

“They do what they say their going to do..”

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Posted 4 years ago

“Great company! I've ordered from them several times and I've never had an issue.”

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Posted 4 years ago

“very quick turn around of getting orders”

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Posted 4 years ago

“Great doing business with you! I’ve ordered several times already.”

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Posted 4 years ago

“Can you tell me where my order is? The order was placed on 10/27/21 and the number is 2034290/3966464”

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Posted 4 years ago

Thank you very much for reaching out to us about this concern. I have followed up with you via email to give you specifics regarding your purchase. We greatly appreciate your continued support and patience whilst we overcome the difficulties presented by losing USPS as a carrier.

Posted 4 years ago

“Good product!”

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Posted 4 years ago

“Received product exactly 10 days from date of order. Contents accurate and packed carefully. Will definitely be ordering again with confidence from this company!”

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Posted 4 years ago

“my trusted supplier”

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Posted 4 years ago

“Fast efficient service”

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Posted 4 years ago

“I have been a VERY satisfied customer until this past, current order. All that the new tracking system shows me (beginning with the XLX is that my order has been delayed in Salt Lake City, Utah since Nov. 1, 2021. After having a date to expect delivery with a real tracking number, this is a difficulty due to the fact that I need to ensure that I am at home. Please help! I have already tried chat, calling and email. I don't know if it is secure to put my order # on this page.”

Helpful Report

Posted 4 years ago

Hi Kay, thank you for reaching out to us with this concern. Please know that we are working adamantly with our providers to decrease these shipping times - unfortunately, with difficulties presented by the PACT Act (including the loss of not only USPS, but FedEx, UPS, and the like), we are seeing some delays on packages arriving within the timeframe that our customers are used to. We operate under a policy that confirms your receiving your products, or a refund for the purchase that you have made through us. As we make progress with our new regional carriers, we will be keeping all of our customers in the loop. Thank you very much for your continued support during these tumultuous times in the industry. I have reached out to you via email to talk further about your purchase.

Posted 4 years ago

“I am glad I found someone that carries my njoy. My favoriate flavor”

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Posted 4 years ago

“I can't get this favorite e cig locally all the time so am happy to have an on line source!”

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Posted 4 years ago

“I’ve been a customer with ET for years now, my orders used to stay around $40 but now I’m spending nearly $80 for pods because of $20 shipping: I understand laws and regulations but I feel like I er should start some sort of loyalty program or offer discount codes more often. I just can’t justify spending that much money anymore and then the added stress of having to be home when the package is delivered for a signature. I work at night and sleep during the day, it’s incredibly inconvenient, I know et knows their customers are upset by this but I see them doing nothing to make it worth it on the customers part.”

Helpful Report

Posted 4 years ago

Unfortunately, on October 21st, USPS banned the shipment of nicotine products. In order to continue to best serve our consumer base, we've incorporated two independent carriers (Standard Regional Carrier (SRC)). These new options have higher shipping prices; however, we are working with them in hopes to reduce these in the future. We ask that you please sign up for our newsletter so that you are kept up to date on the happenings within the industry, and so that you receive our promotional emails that contain discount codes and sale offers. We are very thankful to have the opportunity to continue serving our customers since we have been in compliance with state and federal regulations since our genesis. We appreciate your continued patience and understanding throughout this situation as we overcome difficulties presented by drastic changes within the industry.

Posted 4 years ago

“I love this place! Fastest shipping and great selection of products. There's always a sale on bulk purchases. I only need to order 3 times a year! All products arrived in perfectly packaged.”

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Posted 4 years ago

“This is a great company! Been doing business with them for years! Their selection of products is incredible! Their prices can't be beat! Items ship fast! And as important, their customer service is out of this world!”

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Posted 4 years ago

“Excellent product and super fast shipping! Will keep coming back for sure!”

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Posted 4 years ago

“I really appreciate that you keep the Suorin Air v2 replacement cartridges in stock and at a great price. Shipping is usually 4 days which is quicker than most. Thank you guys!”

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Posted 4 years ago

“Excellent price and fast delivery.”

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Posted 4 years ago

“Excellent price and fast delivery.”

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Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews