Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,686 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed first order on Oct 27th, 2nd order on Nov 5th, after weeks sitting in UT they were shipped to KY where they sat for 2 weeks. Finally delivered to Chattanooga, TN (where they were suppose to be) on Nov 22 and there they have sat since. It is now Dec 6th and every day they push delivery back another day. I have ordered from ET for over 8 years and this is the second time this has happen. Both times being shipped by XL. I'm ready to ask for refund because it's over $300 worth.”

Helpful Report

Posted 4 years ago

Hi Deborah, we apologize that your order has not reached you in a manner at which you find acceptable. Looking at our support team's previous interactions with you, it looks as though they have offered to reship or refund this purchase for you and are currently awaiting your response. To provide a bit more information on this situation: unfortunately, our shipping partners are facing some delays in completing deliveries due to the PACT Act legislation as well as a lack of bandwidth to properly process our shipments. We have received confirmation from them that this situation should be resolved shortly and we are very grateful for your patience while we work towards a better tomorrow.

Posted 4 years ago

“I am sad because someone referred me to this site for NJOY products I used to LOVE so whatever it took was worth it but now I have been refusing to stock up on less loved products assuming my product was on its way! I ordered on November 24th and it is now December 4th...the tracking info says the delivery date is a day later every single time I check it. Apparently it was in Salt Lake City Utah FROM Wyoming which is even further than the East coast...then it sat there for the past 3 days. I know there are shipping issues right now from what I am reading but this is so frustrating when your paying extra 7 bucks for shipping when jt is less than standard ground! Much less! I am scared it is going to be a month before receiving and this is just NOT what I expected. Hope this gets resolved soon and I understand it is not the fault of Electric T but something has to give or give discounts! If someone could maybe even give me a more accurate estimated delivery date that would help too so I know what I should buy in the meantime as I don't have much time to.shop IN person. Thanks in advance. I pray.”

Helpful Report

Posted 4 years ago

Hi Monica, I am very sorry that this uncomfortable situation is occurring and I am here to provide more information. One of our Virginia shipments did experience a slight delay in getting unloaded into the central distribution facility; however, this has since been rectified and we should not see any further difficulties in that regard. Your order should now be actively in transit to your location without delay. I have followed up with you via email to provide the next best steps in receiving your order in the event that you feel as though it has not been updated regularly.

Posted 4 years ago

“It takes me atleast half an hour to order. The site is slow, it never gets my order right numerous times. I can't just re-order like it states because it charges me for double or triple the amount! I end up having to close the app and start all over again at least 6+ times. I get so frustrated!! If the price weren't so good I would order someplace else. And it's not my tablet as I never have issues with any other site or app.”

Helpful Report

Posted 4 years ago

I am very sorry that you were experiencing difficulties in placing an order. This does not look like it's a widespread issue, so I have followed up with you about this occurrence via email.

Posted 4 years ago

“I started w ETUSA when NJOY made the decision not to sell off their home site just when COVID-19 was rearing its ugly head. NJOY had a direct link to the ETUSA site. I started an account and was verified in March of '21. The site makes it easy to find what you're looking for and the prices are basically the same as the original site or to buy in store. The shipping WAS WONDERFUL!!! BUT, since all these New shipping "REGULATIONS/RESTRICTIONS" it took over 2 weeks to receive what used to take 3 days... I have to say that I'm quite irritated with all the Constraints, Restrictions and Regulations that Big Tobacco and the Government have placed on those who choose NOT to use the carcinogenic way of obtaining their nicotine. SORRY FOR THE RANT!!! LOL Anyway, I ABSOLUTELY LOVE ETUSA, their shipping policies and their Customer Service!!!! Great Company to order all your tobacco or should I say (carcinogenic) free nicotine replacement!!!! ♡♡♡”

Helpful Report

Posted 4 years ago

“I've ordered from here before and it was great. This time I'm disappointed. I placed an order on 11/21. It is now 11/30 and STILL have not been provided a damn tracking number. My order says "dispatched" not quite understanding the terminology. Also, site says they no longer use USPS as the delivery method. Ok, how about letting your customer know WHO you are using as far as delivery. Also, I sent customer service an email and haven't heard back from them. Not a good experience this time. But I expect it from everywhere these days.”

Helpful Report

Posted 4 years ago

Hi Ben, we are very sorry that you have not had a satisfactory experience and we will work to improve our service. We can confirm that all orders are dispatched from our warehouse the same day if placed before 2PM MST. Unfortunately, we are experiencing a slight delay in getting tracking links operating properly for some packages; I can assure you that this has no impact on the estimated delivery of the items. We are currently using a Standard Regional Carrier to ship our packages since we are no longer able to employ USPS. It looks as though our team responded to your inquiry 8 minutes after it was submitted. We would like to emphasize that we are working consistently to get matters resolved and return to a reasonable delivery window. We appreciate your patience in this situation as we overcome difficulties presented by the PACT Act legislation.

Posted 4 years ago

“Price is Great. Service is good once you understand the process.”

Helpful Report

Posted 4 years ago

“Always keeps Boulder in stock! Don’t know where I’d find them without this site/company! Shipping is fast and prices are extremely reasonable. Thanks for always being a finger touch away!!”

Helpful Report

Posted 4 years ago

“Wonderful experience. Easy purchases. Wow. You are awesome”

Helpful Report

Posted 4 years ago

“Good prices. Easy to do business with and quick delivery”

Helpful Report

Posted 4 years ago

“The website is a bit finicky, plus after I got my full price and hot continue to pay...... It just sat there forever trekking me it was processing. After about 15 minutes of waiting I clicked the back button and went through the payment price again. This time it went through, only it charged me $9.99 instead of $6.99 for shipping which is what the first payment was charging me. 🤬”

Helpful Report

Posted 4 years ago

Hi Brian, I am very sorry that you were experiencing difficulties with our website. Looking at your order, it seems as though you were charged $6.99 for shipping as originally quoted. If you would like to follow up with us on this situation via email (hello@electrictobacconist.com), I would be more than happy to investigate and clarify this further.

Posted 4 years ago

“Product is as described and delivery is speedy. Great company. Customer service is very responsive.”

Helpful Report

Posted 4 years ago

“Xshipping takes weeks and weeks. Delivery date keeps getting pushed further and further out.”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. USPS recently banned the shipment of all vaping products. This is in addition to similar bans UPS, DHL, FedEx, and every other major shipping company implemented earlier this year. X-Delivery is currently the only compliant provider that services your region. Packages shipped through this carrier are passed through a series of carriers rather than directly to a local distribution center. This can cause unusual shipping routes and slightly longer transit times. Please note that other retailers in our industry have switched to using X-Delivery as well, thus resulting in further delays. We sincerely apologize for the inconvenience that these delays have caused you. We are working tirelessly with the shipping company to resolve these issues and we expect that these transit times will be reduced in the near future once they become more acclimated to these new regulations and larger bandwidth.

Posted 4 years ago

“My order was shipped November 2nd and I still do not have it. It has been sitting in a processing facility in my town for a week. I sent an email to support and have not heard back. I will not be using this company again. $12.99 for shipping when it takes a month? No thanks.”

Helpful Report

Posted 4 years ago

Hi Emma, thank you for contacting the Electric Tobacconist. Unfortunately, USPS, FedEx, DHL, and UPS have banned the shipment of all vaping products. Because of this, we have had to partner with two compliant regional providers. These carriers do not have the same infrastructure that you are used to seeing with other major shipping companies and therefore have slightly longer transit times. Additionally, because of the USPS ban that took effect last month, our shipping partners are experiencing some delays due to increased shipping volumes. We apologize for the inconvenience that this causes you and we can assure you that we are working closely with the shipping company to resolve these issues. It looks as though we have a current email thread with you; however, I have followed up on our conversation - if you could please check this at your earliest convenience, I would be happy to assist you further.

Posted 4 years ago

“I have been doing a regular customer for a time, now. And, appreciate the dilemma created by just enforced laws. However, they didn't come by surprise. Ample time to have prepared, especially since xdelivery boasts of rapid growth and high quality service, for uninterrupted timely delivery. I have, heretofore, been satisfied with electronic tobacconist”

Helpful Report

Posted 4 years ago

“Made an order on the 5th of November never got a tracking number nothing the products have yet to show up really wished I did some research before ordering pretty sure I’ve been Scammed 😕”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you have yet to receive your purchase. Unfortunately, as of October 20th, we are no longer able to use any major shipping company to deliver nicotine products. As such, we are now using two independent couriers that are able to make compliant deliveries. Nearly all of the retailers in our industry have made the switch as well - this is causing further delays on top of their being a smaller organization than USPS. We appreciate your continued patience in this situation; we will be following up with you via email to provide further clarification on this situation.

Posted 4 years ago

“Impressed with the way you guys are dealing with the shipping issues. Thanks for keeping your high standards of customer service.”

Helpful Report

Posted 4 years ago

“Holy smokes! Where to start? Tracking system was a useless! Never got my order. No one was ever honest with me about what was going on with my order. Go somewhere else!”

Helpful Report

Posted 4 years ago

Hi, thank you for contacting us at the Electric Tobacconist. Looking into your situation, it looks as though mid-transit, your zip code was deemed undeliverable due to an error with one of our final mile carriers. It seems as though this order has already been refunded and you should have this in your account. I am very sorry that this has occurred and we can assure you that we are working tirelessly with our partners to ensure that this never happens again. We appreciate your continued patience and understanding whilst we overcome difficulties presented by the PACT Act legislation.

Posted 4 years ago

“The product is still the same, but prices keep going up as well as having to pay the tabacco tax on top of it, now the post office won't deliver so the new company is VERY SLOW! Then you can't find out when the product will be delivered until they deliver. I will be looking to buy elsewhere!”

Helpful Report

Posted 4 years ago

Unfortunately, with the ban on nicotine products put in place by USPS, UPS, FedEx, DHL, and all other major shipping companies, we are reliant on two independent couriers to make compliant deliveries. Since all of the industry must use their services as well, we are currently seeing delays in tracking updating as well as packages arriving. Please know that we are working adamantly on resolving this. Since our new partners have a comparatively small bandwidth in regard to USPS, it also costs them more to get packages to their destinations due to a lack of route access and personnel. We can assure you that we are working with them to decrease these prices as much as possible.

Posted 4 years ago

“You guys are great I will never stop using your site!”

Helpful Report

Posted 4 years ago

“I have been ordering for a while now and the prices are great, nice variety of flavors, and never any shipping issues. I appreciate it very much.”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,686 reviews