Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,688 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service with prices a person would find hard to beat. And, quick deliveries with wonderful tracking features. Don’t take my word, give Electric Tobacconist a try!”

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Posted 4 years ago

“Awesome place to fill all your vape needs, excellent prices and super fast shipping! Had my order within 24 hours of placing my order!”

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Posted 4 years ago

“Great company to work with, very easy to use website and everything always ships at it should!”

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Posted 4 years ago

“A few months ago I started using this site. The price for the vuse solo cartridges I wanted was better than what I was finding elsewhere. Now I see that they have gone up to $12.99! I can get these for $11.99 in a lot of places. I thought this company was in business to save us(buyers) some cash. I guess not. Not using this outlet anymore.”

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Posted 4 years ago

We are very sorry for the trouble caused by our Vuse price increase. We spent quite a while reviewing our Vuse prices to ensure we can continue to offer savings with our multibuy sales and free shipping options. We determined that the current price was optimal for us to continue offering these services, however, we are constantly reviewing our pricing to ensure it is fair so we truly appreciate your feedback.

Posted 4 years ago

“Great selection, fast delivery”

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Posted 4 years ago

“Love the products. Always has a great variety in stock, not like other places that are always out. Always reasonably priced with fast shipping. You def got me as a customer!”

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Posted 4 years ago

“Fast shipping, great communications and good pricing. I have been with Tobacconist for 2 years now. I've tried a number of different companies, most seem to be out of China. This company is in the U.S. and is very dependable. That is why I stick with them.”

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Posted 4 years ago

“Great response time!”

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Posted 4 years ago

“I have had excellent service from Electric Tobacconist. I have ordered from them for a few years. I order online and get my package within a few days. They are a great company!”

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Posted 4 years ago

“You sent me the wrong order. I nordered 50mg, not 30 mg. Cubano ejuice. I have sent you 4 emails and no response from you. I want to return the unopened product and recieve a credit for this order that you sent me. How do I do this? Please respond!!!!! I am a good customer, but will no longer use your services if I don't get results on issuing this credit.”

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Posted 4 years ago

We're very sorry to hear there was a problem with this order! It does not look like we've received any emails from you so we've gone ahead and reached out to the email address associated with your account so we can get this rectified for you. We look forward to hearing back from you!

Posted 4 years ago

“Excellent. I reached out to customer service because of my own confusion, nothing caused by them and they got back with me right away, multiple times. Juice is PERFECT. Extremely fast shipping. Items packaged great. Great prices on items and shipping. Very, very happy that I found this company. Mentioned to others.”

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Posted 4 years ago

“Good prices, fast shipping and great customer service. Would Highly recommend.”

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Posted 4 years ago

“It was great shipping was fast this is my second time I buy y recommend”

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Posted 4 years ago

“It took 3 weeks to get a 2 day delivery and no one cared and stuff was missing”

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Posted 4 years ago

We're very sorry to hear it took this long for your package to arrive! I've reviewed your previous correspondence with our customer care team and I was unable to locate any tickets regarding this order's delays. USPS is experiencing severe delays at this time so we are asking for a little extra patience while they work to catch up, however, you're always welcome to reach out to us with any concerns that you may have about your order.

Posted 4 years ago

“Always satisfied with you, order came complete and on time, as usual”

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Posted 4 years ago

“Customer Service, so so. Shipping takes too long. Price point higher than others.”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. Unfortunately, our couriers are experiencing some slight delays due to the recent influx of inclement weather; however, we can confirm that all of our orders are still leaving the same day if placed before 2PM MST. We try to compare prices with other online retailers in order to be as competitive in the market as possible.

Posted 4 years ago

“As Usual, the service was excellent. Easy order and extremely fast service.”

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Posted 4 years ago

“Like this product”

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Posted 4 years ago

“Reliable company that ships quick and gets every order correct. Highly Recommended!”

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Posted 4 years ago

“Unfortunately, the cost you are charging is significantly higher than I can buy the LOGIC power cartridges at my local 7-11. So I may not be buying from you.”

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Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We try to make our prices as competitive as possible with other online retailers - our free Frist Class Shipping for orders over $30 and free Priority Shipping for orders over $80 are great deals as well!

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,688 reviews