Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,114 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,114 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always prompt delivery and excellent customer service”

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Posted 3 years ago

“You guys are great. But this latest delivery took so long that I ran out, and smoked tobacco ciggies. I will order again, though.”

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Posted 3 years ago

“I have been very happy with the company service until my last 2 orders. They have been taking 10 days to deliver. My current order was placed 7 days ago and still has not shipped. I am getting over frustrated.”

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Posted 3 years ago

“Pretty darn good company.”

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Posted 3 years ago

“SO FAR SO GOOD... IF YOU RETURN MY MONEY...”

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Posted 3 years ago

“Very good service. Will continue to order from them. Maybe could give coupons to me for what I buy seeing as how I am A repeat customer.”

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Posted 3 years ago

“Product was excellent. Service was great. However the 10+ days it took to arrive was no good. Usually arrives quicker.”

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Posted 3 years ago

“Normally, the items are delivered right away and packaged well. OTOH, this time and once before, not so much. They always tell you when it's on it way and give you a tracking number. I love that!! It ariived at a point a few miles from me on the 16th. It's now the 21st and nothing. It will come - it always does, and usually in a timely manner.”

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Posted 3 years ago

“Other then the top of the cap was broken and had to cut it was a hassle but the process and shipping times were excellent”

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Posted 3 years ago

“Haven’t got my new order yet,but have been pleased with the service and product . Been using for a few years now, like it better than actually smoking, though I still miss it. Happy holidays ,see you next year. The delivery is within 5 to 7 days,by both usps or ups.”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“The billing is very confusing in that the total price you see online is different from what you see on the sheet you get with your order. this latter sheet explains the reason for the difference and I'm not implying there's any deception or overcharging. It's just confusing. Although they have risen recently, the prices are consistently competitive, if not less expensive, than other vendors. Orders are processed quickly and the threshold for free shipping is relatively low. Even at the slowest level of free shipping, the orders usually arrive relatively quickly, sometimes quicker than expected.”

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Posted 3 years ago

“I really enjoy this product, and appreciate how quickly Electric Tobacconist USA gets my order sent to me, however, I was shocked by the increase in price. From 10/28 - 11/19 one cartridge pack went up a whole dollar. I can purchase in town for about the same price as your earlier charge but like the anonymity of ordering online. I will place an order today but would like to see cost go down or I'll resume to in person purchasing.”

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Posted 3 years ago

“Ordering is easy, prices are fair, shipping is always quick and on time. I do wish you carried the MyBlu menthol pods with less nicotine, but that won't stop me from continuing to be a loyal customer!”

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Posted 3 years ago

“I’ve been a faithful customer who orders twice a month for the last 2 years. The inventory to choose from is amazing. The shipping used to be always free with the amount I spent and I received my order within 3 days. My dissatisfaction currently is that I now have to pay $2.99 shipping otherwise my order takes 10+ days. Also, a discount code suggestion would be great for returning and long-standing customers.”

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Posted 3 years ago

“Electric Tobacconist is a good company with a lot of really good sales! I've tried a lot of the juice from them and don't have any real complaints (a couple are coil killers). My only issue is the tracking and I'm not sure if that's them or USPS. My priority mail order took over a week to get to me and the tracking didn't update for multiple days after the estimated delivery.”

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Posted 3 years ago

“awesome...but the price. which has increased multiple times, before and during the pandemic. why are they pricing this stuff comparable to tax laden combustible cigarettes, because they can???? garbage. it sure as Sht aint irony.”

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Posted 3 years ago

“I love the ease of use of the purchasing of my Georgia Tobacco Leap Pods. Electric Tobacconist makes it very easy to reorder and it usually comes pretty quickly. My only complaint is with the pods themselves. About half of the pods are faulty in one way or another. I've tried other flavors, and I don't run into the same problem with them, but the Georgia Leap pods leak or burn badly a lot of the time. I wish they would fix that... I love the flavor...”

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Posted 3 years ago

“Still haven't received them...”

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Posted 3 years ago

“I like the Leap products and have been using/buying them for well over a year. It would be nice if you offered a discount code, along with the multi-buy deal, to help offset the high excise tax attached to orders to some states. I started purchasing online because it was cheaper than retail and more affordable, but now (with the excise tax) they are just as expensive and unaffordable - especially for those of us who are on fixed incomes (SS/retirement). Sincerely, Sandra”

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Posted 3 years ago

Electric Tobacconist USA is rated 4.8 based on 35,114 reviews