Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.84

4.8 Rating 35,070 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 27th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order was great my secong order the wrong item was sent I am still waiting on my refund of $214, once I get that my review will change”

Helpful Report

Posted 21 minutes ago

“Your website has been a disaster and very difficult to order from I know you fixed it and it's a little better but good grief it is not the best I've ever worked with”

Helpful Report

Posted 3 days ago

Hello Robert, we appreciate your feedback regarding your recent experience. We regret to hear you encountered some difficulties while using the website. If you require assistance or encounter any problems navigating our platform, please do not hesitate to contact our dedicated customer service team. Our team is readily available to provide support. Best Regards - ET Team

Posted 3 days ago

“I ordered N-Joy vapes on 20th and tracking ling does not work in email. I hope I didn’t get taken for granted.”

Helpful Report

Posted 4 weeks ago

Hi Patrick, thanks for taking the time to leave us a review. We're sorry to hear the tracking link doesn't appear to be working on your email. Please get in touch with our Customer Service Team via the Help Desk and we'll be able to provide you with further tracking information. Kind Regards - ET Team

Posted 3 weeks ago

“Delivery is slow”

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Posted 5 months ago

“Great company with fair prices. Wish there was a return policy for faulty products.”

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Posted 5 months ago

Hi Tim, thank you for taking the time to leave a review! With regards to the return of faulty products statement, I can confirm that our Customer Support Team is here to help in any way they can (they can be contacted via the helpdesk found on our website). After looking at your account, we can see that with the items you have purchased, sales are final. However, due to our relationship with the brand, they can provide further assistance with any problems you have. As such, our support team has reached out to you via email and included all the relevant contact info needed. We hope this helps - ET Team

Posted 5 months ago

“I don’t know why they won’t ship to Louisiana anymore I have order them previously with no problem now all of a sudden they won’t deliver I have tried the juuls but I can’t do those they give me a headache so I wish they would get the myblu back on track”

Helpful Report

Posted 6 months ago

Hi Patricia, We are at the mercy of our carriers on this. We cannot use USPS, UPS or FedEx so we can only ship where our carrier network can reach. Sometimes they remove zips while they resolve unreliable last mile carriers, so please keep an eye on our zip code checker and hopefully we will be able to ship to you again soon. https://www.electrictobacconist.com/front_restrictions/check_delivery Thanks Louis ET Team

Posted 6 months ago

“I love EC - what I DONT love is how long it takes to receive orders!! I've been waiting 14 days for my current order!! I pay a fortune for shipping and expect it to arrive in a reasonable time & there's literally no way to contact the delivery company. Do better!!”

Helpful Report

Posted 9 months ago

Hi Debra, Sorry your orders have not been arriving in a timely manner. Our shipping partner is gradually finding ways to reduce time in transit and we're confident that over the next few months this time will noticeably reduce. In the meantime, we recommend ordering higher amounts so you're not so exposed to shipping times. This will also reduce shipping costs as I see many of your orders are very close to the $100 shipping threshold which would reduce shipping cost from $11.99 to $3.99. Kind regards, Louis ET Team

Posted 8 months ago

“I'm glad you have my product but you're too expensive can't you lower the price”

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Posted 9 months ago

“The price is way too much. The other place I shop is a lot less. I only order here until the other company is allowing to ship again.”

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Posted 10 months ago

Hi Debby, We are working to get better pricing on VUSE, but other VUSE sellers have ceased selling online for now, presumably because it is prohibitively expensive to send items via the mail since the PACT Act. We're working on it, but it's no easy task! Thanks for your feedback, Louis ET Customer Care

Posted 10 months ago

“I ordered from you on April 8 as the product I use is not available in my area. I actually received my order May 3, so almost a month. Will have to keep this in mind next order.”

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Posted 11 months ago

Thank you for your feedback for Electric Tobacconist USA! We appreciate you taking the time to let us know how we did. Louis ET Customer Care

Posted 11 months ago

“Es muy caro el envío los taxes 3 taxes diferentes además tarda en llegar muchísimo el envío”

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Posted 1 year ago

Hi Rene, Yes we have to charge tax - as per the law. Sorry about this and thanks for shopping with us. Louis ET Team

Posted 1 year ago

“need to ship everywhere . not certain zip codes !!”

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Posted 1 year ago

“I can buy them in the store for $2.00 less than your asking price; need to lower your prices.”

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Posted 1 year ago

“Very slow shipping times because of legislation. (Not the company's fault.) Responsive customer service employees. Great service, just hindered by bureaucracy.”

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Posted 1 year ago

“I have had at least 10 pods that haven’t worked, though I like the taste very much I’m skeptical about purchasing more. That’s 5 boxes at $15 each, that’s $75 I have lost. Same with the disposables, for every 40 I purchase at least 4 are no good, that’s a 10% loss, again skeptical about purchasing more. Pluse the time from purchase to delivery is ridiculously long. And don’t get me started on the taxes. No coupons or discounts are ever available.”

Helpful Report

Posted 1 year ago

Hi Donna, we are very sorry to hear that you have been experiencing difficulties with portions of your purchase. Please always reach out to our team regarding these issues as that is going to be the most effective route to resolution. We have initiated this thread so that we are able to resolve this issue as quickly as possible. Unfortunately, with the implications of the PACT Act legislation, our shipping times are slower than they were prior to the passing of these regulations. Your state does require these taxes by law and we are unable to bypass these requirements. -Britt, Customer Care

Posted 1 year ago

“The shipping is two plus weeks, so almost as soon as you receive your order, you will need to order again. The packaging and product are excelkent.”

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Posted 1 year ago

Hi Vicki, we appreciate your feedback in this situation and we are very happy to hear that you have successfully received your order. We do recommend customers to place orders relatively shortly after their original order arrives as our shipping speeds have increased since the implementation of the PACT Act. We do guarantee that all customers will receive their products or will be refunded accordingly. We, again, appreciate your understanding as we continue to work with the only legal shipping medium available. -Britt, Customer Care

Posted 1 year ago

“Product was fine but shipping was a little slow. Also, Electronic Tobacconist requires a signature upon delivery while most other companies do not.”

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Posted 1 year ago

Hi Lawrence, we are very happy to hear that you have successfully received your purchase. We do require signatures upon delivery for all of the packages shipped through our company in accordance with the PACT Act legislation. While our shipping speeds are a bit slow, we can confirm that we are in compliance with federal and state shipment regulations. Thank you very much for shopping with us and please always feel free to let us know if you have any additional questions or concerns. -Britt, Customer Care

Posted 1 year ago

“I enjoy the NJoy products very much but unfortunately, Electric Tobacconist can't ship to my house. For over 6 months I must have my shipments sent to my sister's house who lives 8 miles away. They can deliver to her address but not my address and we live in the exact same city!!! Does not make sense. Don't understand why they can't come up with a solution to fix this. I hate bothering her that she MUST be home to accept my deliveries.”

Helpful Report

Posted 1 year ago

Hi Shari, unfortunately, we are unable to dictate the regions that our final mile carriers can access. Since we are using an independent courier in compliance with the PACT Act legislation, they do not have the bandwidth to access all areas of the United States. While they are working to expand their coverage, it may take a bit more time for them to find the manpower to do so. We appreciate your continued patience as we work towards finding shipment opportunities for all of our valued customers in unrestricted states. -Britt, Customer Care

Posted 1 year ago

“I have the same exact problem as Ron B and I ordered on 11/4 the carrier comes when they want which is always when I'm at work but I'm I'm off they never come.”

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Posted 1 year ago

Hi Gary, we are very sorry that you were experiencing difficulties obtaining your package and we will work to ensure that this does not occur in the future. Looking at your tracking information, it's noted that this order was marked as delivered on Monday. If you have yet to receive your items, please reach out to our HelpDesk so that we are able to work with our carrier to get your package to you as quickly as possible. -Britt, Customer Care

Posted 1 year ago

“ET seems to work fairly well, the Standard Regional Carrier delivers when they feel like it. Ordered on 11/12, it is 12/1, still nothing.”

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Posted 1 year ago

Hi Ron, we are very sorry to hear that you have not received your purchase. I have reached out to our carrier concerning the whereabouts of your purchase and have followed up with you via email so that we can continue this conversation. Please feel free to ask me any questions or concerns that may arise during this process using the thread so that I am best able to assist. -Britt, Customer Care

Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,070 reviews