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Elsie's Attic Reviews

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

Company Reviews

Product Reviews

4.6

Based on 3,924 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I knew the jeans would be short as my inside leg is 35" but liked the Jean's so much that I thought I'd wear them 3/4 length. I wore them loved them then noticed the stitching started coming away. So I'm now having to reinforce them to stop it unravelling any further.”

Posted 5 years ago

“Earrings I ordered for my mum's birthday were delivered with the backs bent. Could have delivered in something more sturdy than a jiffy bag!”

Posted 5 years ago

“Sadly the sizing is completely wrong . I equated the given sizes as standard uk ring sizes and ordered the size I normally wear only to find the ring was about 3 sizes too small . I intend to return the ring .”

Posted 5 years ago

“I ordered my very first item from Elsie’s attic on the 2nd March and I have still not received it. Is this the norm? The delivery time is way too long and I am very dissatisfied so far with the service.”

Posted 5 years ago

Hi Alison We have had some issues with a delivery being held up and I am sorry you have been caught up in that. We are happy to issue a refund if you would prefer. If you need any further help please get in touch.

Posted 5 years ago

“Disappointed with quality.”

Posted 5 years ago

Hi There Thank you for the order and review. Apologies you are not happy with your items. I cannot comment without your order details but there is a free returns label on our site if you would like to return your items for a refund. Apologies once again.

Posted 5 years ago

“This looks completely different on. It doesn’t fit properly on the top. Very disappointed ☹️ Kind regards Jo”

Posted 5 years ago

Hi Jo Thank you for the order and review. Apologies you are not happy with your items. Please feel free to pop it back to us using our free returns label on the site for a refund or exchange.

Posted 5 years ago

“Poor quality.”

Posted 5 years ago

Hi There Thank you for the order and review. Apologies you are not happy with your items. Please feel free to pop it back to us using our free returns label on the site for a refund or exchange.

Posted 5 years ago

“It has arrived broken :(”

Posted 5 years ago

“Ordered my item a couple of weeks ago. Received an email saying it had been dispatched. Several days later received another email stating that there was a problem and my item would take another 7-10 days. Very poor. I'm so disappointed considering how excited I was to start my shopping journey with Elslies Attic.”

Posted 5 years ago

“When I unpacked the tops they had an odd smell that didn’t seem to improve after washing. Sadly after a couple of wears and washes they became bobbly and tatty looking. I know they’re not super expensive but expected to get some wear before they got tired looking.”

Posted 5 years ago

Hi There Thank you for your review, sorry to hear your items are not up to standard. If you would like to contact the customer services team on help@elsiesattic.co.uk they will be able to help you organise a replacement. Apologies again.

Posted 5 years ago

“Item not arrived. No refund or discount offered”

Posted 5 years ago

“I still haven't received my order ...”

Posted 5 years ago

“Beautiful dress but it arrived with deoderant (or similar) marks under the arms and on the straps. I was going to order a petticoat to go with the dress but I'm considering going elsewhere as I feel let down by my recent purchase. Which is unfortunate as I've not had problems previously.”

Posted 5 years ago

Hi Nicola Thank you for your order and review. Sorry to hear your item did not arrive in pristine condition. We do check all our garments but obviously on this occasion we missed one. If you would like to contact the warehouse on 01158463483 we can organise an exchange Apologies again.

Posted 5 years ago

“The star print top was ridiculously big. It was massive. The actual star print was very cheap & plasticy. I could have done a better job down my local print shop!”

Posted 5 years ago

“Item was really frayed, loose threads everywhere. Meant to be one size fits all. I’m a 12/14 and it only JUST fits and no more”

Posted 5 years ago

Hi There Apologies you are not happy with your items, if you would like to return to us we can organise a refund or an exchange for you.

Posted 5 years ago

“Not sure what I was charged £3.99 for delivery when it too over a week fir my item to arrive - very pleased with my new top though love it!”

Posted 5 years ago

Hi There Thank you for leaving a review, apologies if your item took a little longer than usual. Glad to hear you're happy with your item.

Posted 5 years ago

“Hi. I ordered a bag that was a much different colour to the advertised colour so much so that I reordered it as was convinced I had been sent the wrong one but the 2nd one was the same. I have paid p&p twice now for an item that is not as advertised and am led to believe this will not be refunded which seems unfair if been misled with the item description. It was a shame as it’s a lovely bag and I have bought from you before and been happy with my purchase.”

Posted 5 years ago

“Quality poor and smell of new product horrendous when removed from plastic bag!”

Posted 5 years ago

“I felt the dress was nothing like the picture and felt very disappointed when it arrived”

Posted 5 years ago

Hi There Thank you for leaving a review. I am sorry to hear that you are not happy with your item, please return for a refund if you wish and remember to use our free returns label.

Posted 5 years ago

“Still waiting for my product when I've been asked to give a review?”

Posted 5 years ago

Hi There Apologies there has been a delay on your item, Without your order number I am unable to look into this further. If you would like to contact the office on 01158463483 we will be able to help you.

Posted 5 years ago

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Elsie's Attic is rated 4.6 based on 3,924 reviews