Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted out an issue I had with an unwanted order quickly. Still waiting for my delivery though 7 days later. Will update when I hopefully receive the order.”

Helpful Report

Posted 6 years ago

Hi Thanks for the feedback, Hopefully your order arrived safely, apologies for the slower than usual delivery but we have had a super busy period. If you need any help please email help@elsiesattic.co.uk

Posted 6 years ago

“Really disappointed-You don't display your models height in your pictures or descriptions. I am 5ft 8-Your jumpsuit model is only 5ft so the difference in the "one size fits all" jumpsuit is huge-it barely covers my knees and looks more like a babys romper :( Would be really helpful if I knew this prior to ordering. Also delivery took just over a week, I appreciate you had a promotion running but I ordered when it first start and to wait so long and be disappointed only made me more disheartened. Would be reluctant to order anything else, as would now worry about the length of your items only catering for very petite customers.”

Helpful Report

Posted 6 years ago

Hi Nicola Apologies you're not happy with your experience with us. The birthday promo did catch us off guard a little. Thank you for the suggestion regarding the height of the models. If you require any info regarding lengths or heights please feel free to email help@elsiesattic.co.uk

Posted 6 years ago

“Huge sizes and very thin material. Delivery was quick. Will probably buy off them again especially one of the occasion dresses”

Helpful Report

Posted 6 years ago

“I ordered a spotty jumpsuit. One size fits all. I am a size 16 and 5 ft . I was pleased with the jumpsuit until i tried it on . The crotch rides up in the middle so isnt very flattering. If you could adjust the straps it might be ok but you cant. Also it was a little bit too short. Not like pictures. The delivery was slow I paid 3.95 postage waited 5 days . It hasn't put me off ordering again just wasn't for me.”

Helpful Report

Posted 6 years ago

“The dresses where just not what I wanted when they came”

Helpful Report

Posted 6 years ago

“Quick delivery. Stitiching not brilliant on item and a little deceiving advertising the dress as a maxi dress and modelling on a 5ft 1 model. It did mention the models height on listing but doesn't on all of them.”

Helpful Report

Posted 6 years ago

“Lovely quality. Was expecting a little stretch to pull over my hips! Didn't need a bigger size.”

Helpful Report

Posted 6 years ago

“Very fast delivery but disappointed as the dress is not as bright as in the picture looks like its been washed in dirty water”

Helpful Report

Posted 6 years ago

Hi Amanda Thank you so much for taking the time to leave a review.. I am very sorry to hear your item is not up to standard.. Would like to return the item for a full refund? Please email me If I can help in anyway on steve@elsiesattic.co.uk alternatively you could call the warehouse on 0115 8463483 and someone will be able to help you. Apologies once again.

Posted 6 years ago

“Unfortunately item i ordered does not look anything like the photo - the model is obviously quite short and therefore the item looks like a dress however not so on an average height person! Very disappointed in the item however not worth sending back, given the cost of postage to receive item and the cost of return.”

Helpful Report

Posted 6 years ago

Hi Jacqueline Thank you for taking the time to leave a review, I'm sorry you are not entirely happy.. If you would like to contact me on steve@elsiesattic.co.uk I will help if I can. Thanks again Steve

Posted 6 years ago

“The delivery took a little longer than I was expecting. Part of my order was a pair of the starry denim trousers and am quite disappointed with them. They are cropped and skinny-fit, more like leggings than the looser fit trousers I had thought I was buying. I'm a 12-14 so average size. The most disappointing thing for me was that one leg was considerably darker and more of a solid dark blue than the other. This is particularly noticeable on the bottom area, with a definite difference along the seam, but in the end I decided it wasn't worth sending them back to swap them as A) it could happen again, and B) I supposed I would wear a longer top with them to cover my bottom area. Packaged well and other item (jumpsuit) is lovely.”

Helpful Report

Posted 6 years ago

Hi There Thank you for taking the time to leave a review... I am sorry to hear you're not entirely happy... We do check every item before we send them out but on this occasion we have missed this issue... If you would like to contact me on steve@elsiesattic.co.uk I will help if I can. Thanks again for the review and the order.

Posted 6 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews