Etsy Reviews

2.2 Rating 590 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 590 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
45
Anonymous
Anonymous  // 01/01/2019
when i track the order it said it was delivered to Seattle, WA 98103, US. but that's not where i live and not where I ask for it to be delivered on the order. (this is the second time in a row iv been scammed on etsy and don't think ill be shopping with etsy ever again )
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Posted 8 months ago
I ordered a shirt from Riley, ask her estimate a tracking or delivery time. This is the first order still no it’s on the way. Second order baby blanket came very fast. When I do get the shirt will never order from them again. Thank you
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Posted 8 months ago
My recent encounter with Etsy has been nothing short of a catastrophe, and I feel compelled to share my harrowing experience. I entered into this venture with high hopes of opening my own online store, but Etsy's sheer incompetence and lack of transparency have shattered those dreams. First and foremost, Etsy failed to follow through on their promise of opening my online store. Despite their enticing claims of providing a user-friendly platform for selling handmade products, the reality was starkly different. I meticulously followed their guidelines and completed all the necessary steps, only to discover that my store had never actually been established. To make matters worse, Etsy began billing me fees for a store that was nothing more than a mirage! I received invoices for services I never received and products I never sold. It's painfully evident that Etsy is solely interested in wringing every last penny from its users, regardless of whether they deliver on their promises. When I attempted to address this issue with Etsy, their customer support was conspicuously absent. They deactivated their 800-number, making it nearly impossible to get in touch with a live representative. Submitting a ticket online proved to be a Herculean task, and the response time was measured in days or even weeks. It's as if Etsy couldn't care less about their customers' concerns and is solely focused on extracting more money. Now, here's the real kicker: Etsy has the audacity to demand payment for these fraudulent fees before they'll even consider closing my store, which never actually existed! It's a blatant attempt to extort money from me, and it's beyond disgraceful. In conclusion, my experience with Etsy has been a complete and utter disaster. They failed to fulfill their promises, billed me for services that never materialized, and demonstrated an utter disregard for customer service and ethics. I strongly advise anyone contemplating using Etsy to seek out a more reliable and ethical platform for their online store needs. Etsy is nothing but a money-grabbing scam, and I deeply regret ever becoming entangled with them. Spare yourself the agony and avoid Etsy at all costs!
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Posted 8 months ago
Their website is total rubbish. As soon as listed my first items, there were only scam messages asking for my email address. They state you can not list items and use stock photos but most of the items are listed with the stock photos. Sterling silver 925 marked items which are not silver are sold as genuine silver and at ridiculous price as well as many other items which are not handmade but pound stock.
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Posted 8 months ago
I am beyond frustrated with Etsy’s customer support and the way they’ve handled my store ban. It’s been an incredibly disappointing experience. Etsy has inexplicably withheld my hard-earned funds, leaving me unable to access them when I need them the most. What's even more disheartening is that I am currently battling illness, and these funds are crucial for my medical expenses and daily needs. It's incredibly frustrating that Etsy's lack of responsiveness is compounding the challenges I'm already facing during this difficult time. I’ve been a loyal and honest seller on Etsy, ensuring that I fulfill all my orders and provide excellent service to my customers. However, my store was banned in what seems like a careless mistake on Etsy’s part. I’ve tried reaching out to them multiple times, but they haven’t bothered to respond. This lack of communication is unacceptable. What’s worse is that I’ve noticed many other sellers going through the same ordeal. Etsy is banning accounts without clear reasons, leaving sellers without access to their hard-earned money. It’s a real slap in the face. If Etsy thinks it’s okay to treat its sellers this way, then fine. But I won’t stay silent about it. I’ll make sure to spread the word and warn others about the risks of using this platform. Etsy, you seriously need to step up your game when it comes to customer support and fairness. This experience has left a bitter taste in my mouth, and I wouldn’t recommend Etsy to anyone at this point.
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Posted 8 months ago
Bought some chimes from LNPUniqueBoutique on Etsy for my sisters birthday. After about a week, I got a message saying they were delivered even though I never received them. I checked the receipt and realized they were sent to an address in California, nowhere close to where I lived. I made sure I put in the right address before messaging customer service, which was just an automated message listing the things they can and can’t do, one of which was them not being responsible for any lost items. They said I could open a case if I hadn’t received something. I asked them to do this multiple times and even sent pictures showing the address I put in the the address they were delivered to were different. I received no response at all and a week later I received a refund I didn’t ask for. They didn’t even attempt to solve the issue or get me my package. Terrible customer service, last time I order from Etsy or LNPUniqueBoutique.
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Posted 8 months ago
Never again! Purchased a vintage satchel from Etsy only to find the exact same satchel for sale on Temu for less than half the price. Etsy sellers are buying items from Temu and selling them at marked-up prices.
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Posted 9 months ago
This site should be dealt with carefully. I saw a Patek Philippe watch on this site for $4,470.43 and inquired about it - asked if the seller could display the original papers they claimed to have. I have not heard back for about five days now. Since I did not hear back from the seller, I decided to research the watch and found the same watch on another website with same pictures with so called papers for $10,165 with a catch that the seller does ship to addresses in the US, whoa!! but advertising in the US?. I contacted Etsy to alert them that the seller maybe fraudulent and that they should look into this so that someone don't get swindled by this seller. Nothing from Etsy, instead , they reduce the price of the watch from $4470 to $4125 for a watch this is listed on another site that does not ship to US for $10,165. Unbelievable!! Just hate to see someone get swindled out of their hard earned money. Be careful on Etsy. I tried to contact the seller on the other website where he does not ship to US addresses, he responded in French and urged me to buy from the current website but when I tried, it still says he does not ship to US addresses. What a JOKE!
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Posted 9 months ago
If I could give it 0 stars I would. SELLERS BEWARE!! They'll suspend your account for no reason, the hidden fees are atrocious, and you'll never get a chance to actually speak with an actual rep from Etsy to get help. It's been 3 months and Etsy still hasn't paid me since they wrongfully suspended my account! SHAME ON YOU ETSY!
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Posted 9 months ago
They don’t reply to requests for support. They treat sellers like garbage. Their staff is clueless and the management useless.
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Posted 9 months ago
The worst customer experience I ever had. Do not care about the customer being happy with the product. Do not care about fixing the problem or finding a solution for the customer. Don’t buy anything on Etsy. TRUST ME. Keep your money and look somewhere else.
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Posted 9 months ago
Etsy SUCKS!! Sellers Beware!!!!
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Posted 9 months ago
Etsy is HORRIBLE--robotic system goes round and round and provides no help other than contact seller. You cannot open a case because the robotic system says contact seller wait 48 hours--you wait that time and it says again contact seller and come back in 48 hours. Their special website does the exact same thing--can't get through to anyone about anything. DON'T BUY ON ETSY--IT'S A RIP OFF!! Lots of foreign sellers with USA based cities listed as their sites--but right after you buy you see it's actually a foreign country seller. Your money is gone. Etsy says it will help with issues--but it cannot be reached at all. Total scam. BEWARE ETSY IS AWFUL!!
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Posted 9 months ago
I was skeptical at 1st but I wanted to give it a try, so I bought a purse. I was on top of the tracking and when it was shipped , then it shows delivered in another State. I mean, clearly the receipt shows my address why deliver it to lord knows where. . I will fight for my refund. ! I NEVER GOT MY PURSE!
Etsy 1 star review on 27th July 2023 Etsy 1 star review on 27th July 2023
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Posted 9 months ago
This platform is simply a place for bad morons to scam people. I'm sure there are some legit artists, which is a shame because I REFUSE to use this company anymore. I was completely ripped off purchasing a $105 "sterling silver" bracelet that chipped 6 months later - IT'S NOT SILVER, ONLY PLATED So, since Etsy's "review policy" SUCKS so bad (you only have 100 days, anything can stay together for 100 days!) I'm telling you here - DO NOT BUY FROM Etsy and do not buy from Sakar Jewelry in Baltimore MD.
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Posted 9 months ago
I purchased a product, and was delivered to the wrong address. They use USPS for delivery. I was tracking the order and even my address was correct is showing in the site delivered to the wrong address. Contact Etsy no response... Don't buy anything from them anymore.
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Posted 9 months ago
I had an issue with a seller from Hungary. Seller was disrespectful and ignored my important messages. Tried to reach out Etsy customer service but there is no phone number to call. To express my concerns and the Etsy removed my comments without a resolution. I am not really happy with Etsy. I don’t think I want to buy anything from any sellers. I feel Etsy supports sellers not buyers.
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Posted 9 months ago
My experience with Etsy was a complete disaster. While I was travelling for two months, they deactivated all my items without letting me know about it. No emails, no internal etsy messages, nothing. When I got back I realized that my shop was empty. I contacted them but apart from a default template messages from four different people I didn't get any answers to my questions. I will be making a complaint to recover the money I paid them for my shop. I've lost many hours to build my shop and I regret loosing all that time. If I checked the reviews I'd never use etsy. It was the worst experience I've ever had with a customer services that don't care.
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Posted 10 months ago
to make it short , a nightmare. tried to get a refund for a purchase that I never received.
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Posted 10 months ago
I bought a top from a top rated seller on July 1, I received it on 7/11, tried it, found it weird fitting and scratchy, the armholes were to big and the cleavage a little too deep, even though it was my size, I thought "that's ok, they said returns were accepted", I contacted the seller and asked for a return, they said I could but I had to paid for it myself and they would refund me as soon as they got the item back. The next day I spent $10 sending it back on top of the $35 I already paid for the top, on 7/13 I received a notification saying my package was delivered, the time and the person who received it, I waited 2 more days but no refunds and no messages from seller, I texted them looking for answers and was ignored, they kept my money and the top on my dime. I tried to open a case with Etsy but they wouldn't hear me out until 7/20 because they have no problem taking my money immediately but they would take their time helping you. Tried the chat, they couldn't or wouldn't help either.
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Posted 10 months ago
Etsy is rated 2.2 based on 590 reviews