Etsy Reviews

2.2 Rating 588 Reviews
30 %
of reviewers recommend Etsy
2.2
Based on 588 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 27th July 2023
Linda. B
Etsy 1 star review on 8th July 2023
Anonymous
47
Anonymous
Anonymous  // 01/01/2019
Etsy sends out Renewal notices to their shopkeepers usually 2 weeks early. If you pay before the final due date you basically lose the overlapping time and they are double-dipping. IE: if you get a notice on July 1st for renewals on July 15th and you pay on July 1st then your ads are renewed from the July 1st date and you just lost 2 weeks of time from your previous renewal. Also never pay your fees to ETSY until the due date.
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Posted 10 months ago
Just use Amazon. Most items take 3-4 weeks to be Delivered. I'm still waiting, 6+ weeks later, for others. The nature of the company should be to provide fast delivery. It's just a pointless service and company. Stuff made my people at home, which is of poor quality and takes a months to arrive. Most customers would be ordering for a birthday or some kind of gift for someone. Waiting 6+ weeks is just mental.
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Posted 10 months ago
Etsy doesn't care about its sellers.PERIOD. Etsy charges lots of fees and provides no support for sellers. They have a Purchase protection program or something to this effect which never gets to be used. Your buyer breaks an item, you pay. Leaving this platform! A junk.
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Posted 10 months ago
VERY POOR PLATFORM. EVERYTHING IS REPORTED WHEN SELLING AND CUSTOMER SERVUCE IS REALLY BAD.MY MONEY 5K IS BEING HELD TILL DEC 2023 AND SHOP IS CLOSED FOR SOME FRAUD THAT REPORTED MY SHOP WHICH HAS NO VALIDATION OF WHO THEY ARE. THEY DONT VALUE YOU SO DONT WASTE YOUR TIME USING THIS PLATFORM. THERE ARE TONS OF PLATFORM THAT CAN BE USED TO SELL THINGS BUT DO NOT EVER USE THIS PLATFORM. OVERALL POLICIES DONT EVEN MAKE SENSE.
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Posted 11 months ago
I never received my order. Apparently it has been delivered. but without a tracking number it can't be traced. If I could give zero stars I would. Will never buy from Etsy again!
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Posted 11 months ago
Third party stole my money. Never sent anything. No longer sells anything on Etsy. How convenient.
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Posted 11 months ago
Worst experience ever.Already sent review but wasn't shown.Beware of this company
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Posted 11 months ago
Used to be a wonderful place for creative/artistic sellers and buyers.. Sold out to corporate types & is very, very different place from what it was. Not in any good way. So sad, we don't even engage anymore.. We see that as their loss... Likely they don't! Punk became a fashion like hippie used to be?! Oh hum!
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Posted 11 months ago
I didn’t get my items and no respond from etsy. It’s a scam. They taking money for nothing
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Posted 11 months ago
Horrible experience as seller on Etsy. They closed my account with mentioning that I didn't pass verification. I provided all documents again, in better quality they kept silence for 7 days although promise to answer within 1-2 working days. Afterwards I tried to contact them to get to know what is going on, because I paid for my shop account and had one sale already. But they send me again template answer that - hey due to inconsistencies in your account we suspended it. They gave me 0 explanation on what happened, why was suspended what exact reason for it what paragraph I violated....still don't know. I kept asking please give me some explanation what is going on and how to fix it, but no communication from their side. Basically they suspended my account for what I paid already and gave me 0 explanation how to make refund how return money. Customer support just ignore you and try to push issue on other agent not to deal with you and not to help you.
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Posted 11 months ago
200.00 for 4 cushion covers then hot with 104. 00 yat and duty charges. Should have been on invoice before purchasing goods. Very disappointed with this company
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Posted 1 year ago
O stars. Its a SCAM SCAM YOU WONT RECEIVE PRODUCT OR THE SEND DOGGIE PRODUCT. THE WONT REFUND. THEY SHOULD BE REPORT. THE ARE SCAMMERS
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Posted 1 year ago
As a small company making handmade furniture I stupidly thought etsy would be a good place to sell my furniture and all was ok for 2 months, then for some unknown reason the automated bots at etsy decided to delist all my products without warning or reason! They still have not contacted me as to why. So after 3 days of going around in automated circles, not a human to be found. (Handmade selling platform, ironic) I have closed my shop. A complete waste of my time and money. Do not try to sell on etsy they just don't care. It's an automated system set up only to make money, that's all.
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Posted 1 year ago
Closed my account after five years with no explaination. Kept my payments ! No customer service. Cant oppose scammers claims and had a tracked and signed for item refunded to the buyer as he claimed ge didnt get it ! It had the tracking on the order ! Loads of hidden charges. As a buyer gteat for scamming as a seller absolute nightmare now
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Posted 1 year ago
The most unfriendly old outdated CRM!!! if you are trying to list something here, wait until Jesus gets pregnant ...it took us 3 hours and two tutorials from you tube just to set up the payment page wich it was freezing and glitchimg over and over we did it on my computer and im two different phones Android and IPhone my goodness this Etst people wants sellers with listings or what.
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Posted 1 year ago
Sadly, I got not less option that 1 star for my Etsy review!. Scammers like Etsy are not common to find!. I bought an item from an Argentina's seller that I wanted to return and the seller (Gaucholife) agreed with that, providing the return information. The item cost me $300 shipping included and the return through Fedex or DHL will cost me more that $1,000!!!! THAT'S THE SCAM!!! THE ETSY RETURN TRAP!!! Obvioulsy, everybody (Etsy and Seller) were aware of this vicious final, leaving the customer with no option than keeping the unwanted item.
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Posted 1 year ago
I ordered a camera for over $1,200.00 and Etsy customer service is non existent to file a complaint against the seller. I went over the entire site and the information it provides to file a complaint does not exist. In addition, there is neither a phone number to call nor an email address to file a complaint. I will never ever purchase anything on this site again. I now have to use Paypal to resolve my dispute.
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Posted 1 year ago
Just rubbish website. Avoid it. Very bad customer support.
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Posted 1 year ago
Why selling on Etsy is bad for your business, finances and mental health! As someone who's been selling on Etsy for many years, I'm going to outline the many issues I've found, whilst lots of sellers probably have had no issues with Etsy I have and I will outline my experience with them. Shutting down new shops. This is so disheartening, especially if you've never had an Etsy shop before and don't know the process, to a new seller who's excited about spending their new shop and hopefully getting sales, to see your shop more than likely instantly suspended can cause alarm and make you not even want to bother with Etsy, but as this has happened to me I've learned it's the bots that do this, it could be cause you listed too many listings at once etc, but why doesn't Etsy tell you how many listings you can list from a new shop, also why go to the extreme measures of suspending someone why not put the shop of vacation with a message that they are verifying your account etc, this has happened to me before and the only way I knew my shop had reopened was cause I was randomly searching listings on Etsy and saw my listing back up, most new sellers might just forget about Etsy and not even check unknowingly that their shop has been reinstated, such a bad initial look I think to new sellers. Lengthy, generic bot responses. Half the time I don't know if I'm speaking to an actual human or a bot, which is pretty bad considering Etsy is a handmade company who used the tagline keep e-commerce human, I've had responses from "support" that has one name at the top of the message and a completely different name at the end of the message, with a generic response, if you want a human response on most occasions expect to have to respond to the bot at least 3 times to get a human and this is a lengthy process as it's not a chat bot it's an email bot so they take days to respond Political alignments As a moderate liberal myself who watches all news channels, I find it strange that a company like Etsy which is a marketplace, would pick and choose which networks to advertise on, if you're going to advertise on a new network advertise on them all especially the one that gets high ratings inturn attracting a bigger audience, I personally don't care what your political views are a customer is a customer, why is Etsy only advertising to a more liberal base, I'm sure most sellers are more interested in sales than who you vote for but obviously Etsy management isn't. They have banned store owners from minority countries from opening an Etsy shop. So much for equality etc, a few years ago Etsy stopped accepting sellers from pretty much all the minority countries in the world, only first world countries with the exception of India can sell on Etsy now, sounds pretty biassed to me, even Amazon which is a much larger company accepts sellers from pretty much any country as long as you meet their requirements. DON'T put your future in Etsy. As I've stated they will shut your shop down at the drop of a hat, don't put your future in Etsy, look to having your own website and getting organic customers that way, there are horror stories of sellers having shops for 10+ years on Etsy and waking up to it being suspended with no reason why, imagine you've got a mortgage,.made future plans on the basis your Etsy shop will continue on the trajectory it's on just to have Etsy shut your shop down. No protection for sellers. Sometimes Etsy sellers get abusive messages from buyers, there is absolutely no way to block them, or to block them from buying from you, marking the message as spam doesn't actually report the message, and if you report a buyer for being abusive that will more than likely cause Etsy trust and safety to review your shop and look for a way to suspend it, which is what an Etsy employee told me via LinkedIn. Knock offs from AliExpress. I've seen so many shops selling generic products on Etsy that are definitely not handmade the images are on Amazon and AliExpress, I report it and nothing happens, so much for handmade and vintage which is what Etsy was meant to be about, how can handmade sellers compete with this, sometimes looking through Etsy listings is like looking on dhgate or AliExpress. High fees, forced onto you. I feel Etsy purposely complicates fees, why not just charge a set fee like Amazon a percentage and be done, when I make a sale there is at least 4 separate fees connected to that sale, which is so confusing I think purposely confusing. When Etsy started it was a handmade COMMUNITY while companies grow and become more corporate they can still have some sense of what they started on, but how I see it is Etsy has nothing to do with what it started on, you'll be lucky to get a human to talk too, the site is full of mass produced knock offs and they treat sellers really bad, I think Amazon is more human that ETSY.
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Posted 1 year ago
Don’t trust this company, horrible experience, horrible costumer service, I end up loosing money, and time, just to buy an item that I never recived . Disgusting business
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Posted 1 year ago
Etsy is rated 2.2 based on 588 reviews