Etsy Reviews

Name: Etsy
Rating: 2.15

2.2 Rating 634 Reviews

28 %

of reviewers recommend Etsy

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Metrics

2.2

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT WASTE YOUR TIME. They'll suspend your store/account without any sort of communication or notice. Once your account is suspened, it's practically impossible to get in touch with them. The customer service is virtually no existent .”

Helpful Report

Posted 1 year ago

“My bank flagged my purchase because I've never shopped here and it was a large order, I fixed it, went back to buy then I was unable to purchase anything because 'mY account was suspended ' so I got my friend to try and purchase for me and it was ridiculous how insanely hard it is to JUST BUY SOMETHING! Never again will I attempt to purchase anything from this ridiculous place!”

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Posted 1 year ago

“Big scam. If there is an option for negative, I will select that. They charged me on my credit card and the shop is closed. No possibility to receive or get my order. Everything is a joke. No customer support no reply to the email. You can’t call them cause the number is no longer working.”

Helpful Report

Posted 1 year ago

“My account was hacked and had little to no help from Etsy. I was unable to log in due to a 2FA being set up by hackers, I asked for help from Etsy and received irrelevant auto emails from Etsy. Magically the 2FA was removed and I was not informed but I kept trying to change my password over days and finally got in. I was left with fee's after a seller account was created and I appealed to get this removed and was denied. I now cannot delete my account because of the fees which I shouldn't have to pay. I highly recommend avoiding this company as there is little support for sellers/buyers.”

Etsy 1 star review on 28th November 2023

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Posted 1 year ago

“Interesting how a business that seemed to being a great job can blow it all up. The last year has shown that they are inconsistent, and dishonest. As as Seller: They utilize hidden fees for sellers, policies that only impact certain sellers and terrible customer service. As a buyer: they are basically a dropshipper for Alibaba. 90% of the items seem like they could be bought o Shein or Temu. Watching them fail is a wild change from their beginnings.”

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Posted 1 year ago

“ETSY IS SCAMMER I was working on Etsy last 3 years and last two weeks ago Etsy suspended my account for no Reason they didn't send me any warning email directly suspended my account and next day emailed me. has done a violation for the past three years I've been using it never did anything like that I followed their policy carefully and they suspended my account I appealed my appeal was rejected The guy named Freddy They have cheated me of 14,000 euros. i made the products and sent to my customer. My expenses were incurred. They refunded the money to the customer and my product also reached the customer. Then I went from Italy to Ireland to their office in Dublin. There was a person named Muhammad Sanaullah. He did not open the door, but I told him everything, he said call the customer center, I made so many phone calls, Etsy didn't pick my call. this is a huge fraud, Etsy is a scammer these people wasted my three years of hard work in a minute I request all of you please never to do business with Etsy, ebay and Amazon is better than Etsy, they don't cheat you like Etsy”

Etsy 1 star review on 11th November 2023

Helpful Report

Posted 1 year ago

“I never received my item or refund, I open a case with Esty for a refund they closed the case the same day I open it with no results”

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Posted 1 year ago

“Account was suspended for no reason. Been a great customer for years and no saying no esty for you. Just don't care about their customers, period.”

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Posted 1 year ago

“I tried to get a reply for trying to sending a rug back to turkey! I got no response from you I will not be using Etsy again I think I had good reason for sending it back I waited for weeks for it to arrive the colour was more orange then red and I didn’t know it came directly from turkey and I would have to send it back by myself without help from you I didn’t know what to do I kept asking for help and no reply I paid £30 to send it back in the end I would not have ordered knowing it came direct from turkey Not a happy customer Margaret from Liverpool”

Helpful Report

Posted 1 year ago

“I ordered from etsy. A company call CANADABUYSCO Conveniently for them. I could track package Then get message delivered. Not when date Nothing. Funny I never got it. And very difficult to get help from etsy or canadabuysco Its a scam. DO NOT USE ETSY”

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Posted 1 year ago

“I bought a Home Depot coupon. Etsy didn't email the coupon. No response at all !!!! I will give Etay "0" star if I could.”

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Posted 1 year ago

“Never received my order and no way to contact Etsy. Nothing works as this is a scam company. Paula G”

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Posted 1 year ago

“This company does shady business I purchased a necklace and the seller ran without giving me a refund I contacted ETSY they wanted me to download an app to get refund font trust you so go get a esty gift card but to make a longer story short you have to ho through a lot to get your money back and their way is the only way so if you don't want to feel scammed run”

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Posted 1 year ago

“avoid it, rubbish website”

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Posted 1 year ago

“Vendors refuse to sell their products if you give them a 4 star rating how lame is that?”

Helpful Report

Posted 1 year ago

“I've been a seller on Etsy for quite some time, managing two distinct shops, "Shop A" and "Shop B." Unfortunately, my journey as an Etsy seller has been nothing short of a frustrating nightmare, leading me to give this platform a rating of 0 stars. My ordeal began when "Shop B" was suspended by Etsy's automated bots. The reason cited was violation of their handmade policy. I suspect it's because of the same images we have on other marketplaces, such as Amazon Handmade. Etsy's response was swift, but far from fair. They sent alarming emails to my customers, warning them of potential order issues, even when orders were already in transit with tracking numbers. Automatic refunds were issued, leaving customers bewildered and my payment account drained. Shockingly, I couldn't even message my customers to assure them, as Etsy disables messaging when a shop is suspended. Etsy's appeal process for suspended shops is deeply flawed. Sellers like me are denied the opportunity to speak to a human representative or provide documentation to prove the handmade nature of our items. Instead, we're left with no option but to admit fault and promise compliance with policies. If you're not guilty, it doesn't seem to matter. My appeal was unsuccessful, and most disheartening of all, they continued to also suspend my other "Shop A" – a completely different product line with no prior issues. Overnight, I lost income from both shops. Adding insult to injury, Etsy's handling of payouts has been baffling. When my shops received a sudden surge of orders due to Google Ads, Etsy placed reserves on my payouts for months at a time. Their automated systems flagging suspicious activity resulted in a financial setback. Equally distressing is Etsy's complete lack of seller support. Buyers frequently open cases instead of engaging in communication with sellers, leading to automatic refunds without sellers even being informed. The absence of meaningful support and communication is nothing short of shocking. Etsy seems to want sellers to generate profits for them but fails miserably in providing the necessary support and fairness. My experience with Etsy has been a disheartening one, and I would strongly advise fellow sellers to save themselves time, effort, and frustration by exploring alternative platforms that truly value and support their sellers.”

Helpful Report

Posted 1 year ago

“Ordered and paid 127.31 euro for 100ml of Santal 33 on the 5th August last and to date have not received my order.I am very disappointed and will never trust Etsy again.Mary T Keane”

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Posted 1 year ago

“My new seller account was suspended without explanation. I followed the guidelines to the best of my knowledge, and spent many hours setting up my account and listings. Two days later, I was suspended without any email explanation. I opened an appeal, mainly so I could find out what i had been suspended for. I assumed it was a glitch, or some minor error in submitting bank or I.D details perhaps. I wasn't selling anything controversial, or even questionable. I hadn't even sold anything yet. My only contact with anyone on the site, was a scammer trying to get my email address, who I politely declined, and later blocked. days later, I receive a cut and paste response from Etsy, stating i was now permanently suspended, it would not be lifted, and they weren't willing to give any reasons as to why. As somebody who suffers with a severe anxiety disorder, and relies on a remote business to support my family, this lack of explanation and transparency is extremely emotionally difficult. Is it really that hard for Etsy to explain what the issue was? I won't be going near Etsy ever again, not even as a buyer. Worst customer service experience I think I've had online.”

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Posted 1 year ago

“when i track the order it said it was delivered to Seattle, WA 98103, US. but that's not where i live and not where I ask for it to be delivered on the order. (this is the second time in a row iv been scammed on etsy and don't think ill be shopping with etsy ever again )”

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Posted 1 year ago

“I ordered a shirt from Riley, ask her estimate a tracking or delivery time. This is the first order still no it’s on the way. Second order baby blanket came very fast. When I do get the shirt will never order from them again. Thank you”

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Posted 1 year ago

Etsy is rated 2.2 based on 634 reviews