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Farfetch Reviews

1.6 Rating 242 Reviews

14 %

of reviewers recommend Farfetch

Company Reviews

1.6

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 2nd April 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY ANY PRODUCT IN FARFETCH WEBSITE. THEY SELLING FAKE PRODUCT. I am denunce this website to "Counterfeits and product piracy". I bought 1 per of Hogan shoes that cost me $380. When the product arrived i was so happy that came so fast so, i ordered 2 more pares of hogan shoes. When i used the shoes, i realized the hogan shoes that i bought from Farfetch was not comfortable like the original ones(i have few more pares that i bout from hogan Store in Italy and from others website) , the leather was not qualify, the shoes was crochet and the shoes sole was terrible made, compered with my original ones. Them i log in Farfetch website and look the ditail from the other 2 pares that i ordered. One of them was the new interactive sneakers, spring-summer collection 2021, price $459; color white; outer:leather 100%; sole:rubber 100%; lining:leather and suede. Designer Style ID: HXW00N00E30KLAB001. So i took the ID style and contact Hogan because the same ID style in the hogan website did not match because i hogan website this is style did nothave suede on it. Something was fishing, so i called the Company Hogan and i gave the reference to them and they wrote me back telling me the new collection spring-sommer 2021 with that ID style doesn't have suede. This product was not a Hogan product. I was so furious, i canceled my order. I contact Farfetch and they told me they sale only original thing , from the boutique store. I asked them the boutique name, telecon and email adresse, because i will contact this store. after that Farfetch never contacted me back me again. And Now i have a Fake shoes that i paid a full price of an original one. Look at the picture, the brown one is from Farfetch(the fake one) and the white is the original. Be careful do not buy nothing for this website.”

Posted 3 years ago

“The worst customer service ever, to exchange an item which was incorrectly advertised snd promoted wrongly. This is burberry shirt. The tell you the partners need to check but yet the partners advice u its farfetch. Never ever would i thjnk of purchasing an item from them again. Not even a proper apology or discount nothing just sorry but this is our excahnge policy. Well yr exchange policy im sure u make commission from these items. The worst service. Never order from them again.”

Farfetch 1 star review on 20th April 2021

Posted 3 years ago

“Review Highlights “Loved that my first order was 15% off.” in 2 reviews “Shipping can be a slow however, my only complaint, but that depends mainly on the botique.” in 2 reviews “Took 4 days to get here with DHL, well packed, from Giulio in Cambridge (very ethical, they have their own website as well).” in 5 reviews Location & Hours Map 90-98 Goswell Road 2nd Floor Harella House London EC1V 7DF United Kingdom Barbican, Clerkenwell Edit business info Amenities and More Accepts Debit Cards Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more. Search within reviews Search within reviews Yelp Sort Cindy A. Menlo Park, CA 07 4/8/2021 They have HORRIBLE customer service, would not honor my birthday discount, been on the phone 3 times, and they wasted and hour and a 1/2 of my day. a sorry doesn't cut it!! Be loyal to your customers who pay such HIGH prices for these items, and treat them with respect. PLEASE PLEASE do not order from this swindler company..........you can find the same items on other high end sites, and be treated the way in which you should be!! FARFETCH SUCKS HUGE, Will NEVER ORDER AGAIN!! STAY AWAY!!”

Posted 3 years ago

“I purchased a purse on Farfetch and it's been two months but I still haven't received the item. Customer service was responsive at the start - that they will undertake an investigation which may take up to 15 days. 15 days later, I asked for an update. I demanded a refund (USD 2,085.80). I have been repeatedly asking for an update since then but still haven't gotten a response.”

Posted 3 years ago

“Excessive postage charges to UK for a company based in UK Put me off buying”

Posted 3 years ago

“They just try their best to avoid refunds Anything They blame DHL all of the time, I am trying to get a refund for a purchase that stayed at customs for two months due to Brexit, I live in Greece I immediately asked for the product to be returned and their customerservice is just bluntly lying to me again ang again, every week via phone and email I even had DHL email them, but still nothing over 1000 euros, they are just terrible I will never use them again, only LYST from now on”

Posted 3 years ago

“I wanted to treat my partner to a purse. So I bought her a jimmy choo one. On the day of delivery the parcel was signed by someone I don't know so I contacted farfetch immediately and they couldn't even supply the address of where the parcel was delivered too. After a investigation they came back with a cheeky simple email saying sorry no refund as it was delivered to shipping address. I'm still fighting to get my refund since January. I will do all I can to get this back and warn potential customers about this. Its not isolated either many have been in this situation. Its not fair I've lost £355.”

Posted 3 years ago

“I purchased a brand new pair of Chloe boots that were damaged. Farfetch has asked that I get them repaired!! The worst customer service department I have ever come across. Be very vary of purchases through this company. I would have given a "0" star if it was an option.”

Posted 3 years ago

“Farfetch lost my parcel with shoes and now they trying to put all the responsibility on me. They are not going to refund my money or look for the parcel. Customer service manager referred to the section 8 from the terms and conditions: The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Basically they are not responsible for the delivery or what they are delivering. If you planning to order from this shop think twice. This may gonna happen to you as well.”

Posted 3 years ago

“Beware buying items from Farfetch which are sourced in Europe. Their site states all duties paid but on each item ordered I have then received a demand from DHL to pay duty/taxes. On contacting FarFetch when they finally got back to me they said they would address issue with delivery company but have failed to do so and are now refusing to refund whilst goods are in transit. Poor service and I recommend you keep to companies who have proper arrangements in place post Brexit i.e. Matches”

Posted 3 years ago

“I purchased $1000 Rick owens coat in November. Start wearing in December when noticed bad feathers leak. Customerservice did nothing and claimed from use and wear.”

Posted 3 years ago

“Once you pay they do not have a handle on what happens to the package and horrible zero customer service when you reach out to them. Stay away!!”

Posted 3 years ago

“I placed two order within last week on Farfetch, and both were cancelled for no reason. My credit card went through, but they said they couldn’t reach the payer. Terrible website. I wish there was an option for negative stars.”

Posted 3 years ago

“I have ordered 2 sunglasses, and only one came. The box was small so it was not possible to put both in them, even DHL have confirmed that-but still fighting more than a month for a refund.”

Posted 3 years ago

“I ordered two pairs of sunglasses, one they cancelled because it was sold out (yeah, they sold the same pair for many people, not being able to deliver to all), second one is past due time to deliver and was not even shipped yet, order status says "preparing order", it's been two weeks and my item was not shipped. I contacted them with no reply. Will have to open dispute with paypal to get refunded.”

Posted 3 years ago

“I placed an order and for no reason it was cancelled because they sent me an email saying it could not be verified. Never had this issue before. Reading the reviews below I think this is a fraudulent website.”

Posted 3 years ago

“NEVER AGAIN. (order no. SBKYSG) I placed an order on 28.12.2020 with 2 pair of shoes. Until today 10 days are passed... - The order has not shipped. - I have no idea if and when the order will ship. - I made at least 10 messages with no reply. (one reply saying we will get back to you and refunding the shipping cost) - I called 3 times their helpline in NY and waited each time 30 min with the music with nobody picking up spending a considerable amount of money on international call. - I cannot cancel the order because the order is supposedly under preparation and their policy is not to cancel once the order is under preparation. So basically, I was ripped of EUR 1.300,- (I am saying ripped now because after 10 days they should have shipped, give me an explanation or refunded the amount of the order: none of the these happened) I do not know what else to do. It is a lesson for me to not trust the internet companies...”

Posted 3 years ago

“Their service and managers are selfish 。When something is wrong, no one is ever responsible for it. Do not shop at farfetch. Fk this manage team!!!!”

Posted 3 years ago

“Attempted to use FarFetch for the first time after eyeing items for a while... hesitant(and now glad I took this route) I used their Klarna services to make the payment indirectly. Order was cancelled BY FARFETCH for no reason other than could not authorize method of payment. Trusting Klarna’s reputation over FF I dealt and explained the situation to Klarna and was informed the order appeared still processing on their end, but they would close out the order and issue my installment refund. Thank GOD I did not make a full payment directly with FarFetch and it was just a partial payment that I am able to have refunded. First attempt at using Klarna and FarFetch and now seeing how FF operates will never attempt another order. I would recommend Klarna ends contract with FarFetch IMMEDIATELY to save reputation with so many other retail financing/installment pay services available flawlessly available on the market.”

Posted 3 years ago

“Very bad experience. I bought for 2.5 K $. One item was not fit for me, so I tried sending it back via the app. The app told me someone would come pick it up, but no one came. I then sent 3 messages to Farfectch via their app, but got no answers. I finally reached out to their support department via theiur website on a PC. They finally answered me, they basically told me that since it was past 14 days, they could not do anything for me. They would not listen to me at all. I told them it was my 4th message to them and that my 3 previous one where left unanswered, but they would not listen. So 600$ in the garbage, basically. Order number : RK4FV6”

Posted 3 years ago

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Farfetch is rated 1.6 based on 242 reviews