Farfetch Reviews

Name: Farfetch
Rating: 1.46

1.5 Rating 335 Reviews

11 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel completely ROBBED by Farfetch. I ordered two bracelets, one got lost in transit and I was refunded. The second arrived a week after purchase and when I opened up the parcel, the Jil Sander box was empty. Obviously astonished, I rang Farfetch customer service immediately and was told to send photos of the parcel for an investigation. Three weeks later and after several emails and calls, I was told sorry we can’t refund you, the boutique store insist they packed the bracelet. The investigation concluded that the parcel weighed the same on leaving the boutique as it did when it arrived with me. It’s not rocket science to work out that an empty parcel is going to weight same at it’s departure point as it is at its arrival point. But Farfetch didn’t investigate enough and didn’t care when I protested. My word was pitted against that of the boutique partner Eraldo, a position I never asked to be in but was put in through their own inefficacy. My case is now closed as far as they are concerned and I am out of pocket by a considerable amount and have no bracelet. Unacceptable. Will never be purchasing from them again and would not trust them to sort out any major issue. What incensed me even more was despite my obvious massive loss of both money, time and item, they kept saying have a wonderful day 😡.”

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Posted 3 years ago

“This app popped up on my Facebook page. I decided to look into it. Why in the hell are sneakers that are still in the stores at a extremely lower price almost double or more on this site? That makes no sense to me. Then I started reading these reviews. I'm happy I did not order from them. Big Red flag”

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Posted 3 years ago

“Items will not be delivered and you wont get a refund! Be careful!”

Farfetch 1 star review on 5th October 2022

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Posted 3 years ago

“I ordered 2 pairs of shoes from Farfetch and both pairs were too small. I arranged for a return and they were picked up by DHL. One pair was refunded in a timely manner. The other pair took longer to be received by the "seller" which wasn't Farfetch, but a shop that they contracted with in Europe. The shop in Europe received the shoes on 8/5/22. I contacted Farfetch on 9/16/22 about my refund. Farfetch said that there was damage to the orginal shoe box and they were trying to work out a deal with the "seller". Over the next month, I called and emailed constantly and had either no response, excuses, or promises to escalate the matter. The box had no damage when I received it or mailed it back. In double checking the return policy for shoes it does not state that there cannot be any damage to the shoe box. It only says the shoes must be in the original box and have a protective box around it. The shoes were in perfect condition. It is now 10/4/22 and I am without my $160.00 and the "seller" has the shoes. Basically, I feel like Farfetch has stolen my money. Please make sure you read all reviews and google this company. There are far more bad reviews than good. I will never do business here again.”

Farfetch 1 star review on 4th October 2022

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Posted 3 years ago

“When buying shoes, in particular, guidance should more clear with respect to how sizes run (for example, a size 10 in Italy is not the same as a size 10 in US). Secondly, the exchange policy you offer is too strict for American consumers. Just take a cue from the majority of retailers in the US...most offer 30 days return policies (minimum) and even lengthier periods for exchanges/credit. Lastly, your stringent return policy should be printed on the customer's email receipt upon purchase, not lost in the fine print of "terms and conditions".”

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Posted 3 years ago

“DO NOT ORDER FROM THEM. I wish I have done my research. I order a YSL handbag 8 days ago. Still not receiving it. I tried emails / calls no one response to me whatsoever. The tracking number they provide automatically via email shows my order has been return back to shipper. I’m traveling at the moment and leaving the current address in 3 days. I sent them multiple urgent email to explain my situation no one cares. What’s going on? When you pay so much money you really expect to at least have decent customers service. Their website says respond to your email within 24 hours- LIE. Delivery date -LIE. Basically if you buy something, no matter what happens they will not give you any answer or solution. You are on your own and pray you are loosing your money over nothing.”

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Posted 3 years ago

“I received an email welcoming me to Farfetch and thanking me for creating an account. I’ve never heard of this place and I didn’t sign up for it. I’m wondering now how they received my email address. I thought I was being spammed so I looked them up and found all of these complaints. I’m sure, now, that I am being spammed.”

Farfetch 1 star review on 1st August 2022

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Posted 3 years ago

“They keep cancelling my order for god knows what reason !!!!! Unbelievable and then it takes a LIFETIME to get your money back. Save your money and time”

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Posted 3 years ago

“I bought a Bottega Veneta loop handbag that was too small to fit my phone and poor quality (the leather was peeling) so I promptly requested a return and sent it back. A few weeks passed and I never got my money back. I contacted Farfetch and AFTER A FEW WEEKS of keeping the item they found a damage on it and refused my return! Apparently it was shipped by some small boutique in Italy not a BV warehouse directly that I wasn't aware of! The attached photo is the boutique evidence, they circled a half of the bag as "damaged" and sent that to Farfetch to SCAM me. Fortunately I took a photo of the bag after I received it and it has the same defect (peeling leather paint) they accused me of! Currently in the dispute process with my bank, fighting to get my money back. STAY AWAY”

Farfetch 1 star review on 25th July 2022

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Posted 3 years ago

“The return process is TERRIBLE and PAINFUL! DHL and their website both showed the return was delivered and received but no further action has been processed! Called and Emailed for 3 weeks now and they always told me they are investigating and would contact me if there is an update!! Feel like I have been ripped off.”

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Posted 3 years ago

“This website is a scam. I bought an item cost me almost $1500. All I get is a box with the cover or the bag and the receipt. When I tried to contact them for the missing product and get a reply that they also did the packaging process right and they can check that nothing wrong with the delivery so nothing they could do. They just send you an empty box with cost you nearly $1500. it's really a terrible thief.”

Farfetch 1 star review on 13th July 2022

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Posted 3 years ago

“Absolutely terrible customer service - I bought a product in March at a cost of £2,500. I'm still waiting on a refund and they now tell me that the goods have never been returned to them. Do not use this company, they are so BAD.”

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Posted 3 years ago

“Never received merchandise. Demanding a refund and not getting it. Don’t buy from this company. You can find merchandise elsewhere. Vicki Warren”

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Posted 3 years ago

“Fatal scam. They took 2,601 off my credit card for a product they never had. It was a gift They wedding is over. They are still holding the money.”

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Posted 3 years ago

“Disgusting service, think very hard about buying any item you have not tried on first as they are full of excuses as to why you cannot exchange or return it. I'd expect a lot more from a business bearing in mind the amount of money I spent on my wife's anniversary present.”

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Posted 3 years ago

“They had to cancel my first order because of security reasons? Managed to order a second time, T Shirt came and was just fine but still no refunded money from my first order , On 2nd of May they said UP TO 14 days for the refunded money to appear in my account, its been 18 days - contacted my payment provider - they told me no such transaction exists :D fckn liars never ordering again, still waiting for my 200EUR”

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Posted 3 years ago

“Awful customer service !!! received a package that was tampered with from farfetch.. contacted DHL and Farfetch and apparently DHL claims that there were no contents in the box from the original facility. (I have an email grom DHL, that attests to that, which I forwarded to Farfetch) Apparently not a good reason, and because someone at Farfetch customer service decided that this is not a valid reason for refund, they apparently cannot reverse the descision.. not even management!??). I am not trying to reverse the Death Penalty, just a descision made by an inefficient, inexperienced staff member. Don’t waste your time and money.. go to the luxury store, and have the full luxury experience…”

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Posted 3 years ago

“I ordered a Marc jacobs tote. It is so obviously a fake. It stinks of plastic and the zippers for one are absolutely not what is normally used in a Marc jacobs product. So disappointed and I at least don’t want other people falling for this. And there is an internal tag saying made in viet nam and made of polyurethane!!”

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Posted 3 years ago

“I do not recommend this company, they denied they have received my returned product, even I provided all the prove of all information, nice way to feed their family”

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Posted 3 years ago

“I do not recommend ordering from this company. Poor customer service. They will not accept your return even if it is within the window stated on their policy. They sent me a wrong label for returning a few items from an order of more than $1,700 dollars. Even though they acknowledge it was within the window they do not honor it and I couldn't do the return.”

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Posted 3 years ago

Farfetch is rated 1.5 based on 335 reviews