Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Farfetch Reviews

1.6 Rating 242 Reviews

14 %

of reviewers recommend Farfetch

Company Reviews

1.6

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Farfetch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farfetch 1 star review on 2nd April 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

Farfetch 1 star review on 23rd March 2024

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered trainers end of august, my daugher didn’t like them so arranged return via DHL as per their returns protocol. Arranged for 2/9, collected by DHL. No refund Issues, Ive been told they never received, investigated and now case closed. It’s crazy. They are so unhelpful, take days to reply, I’ve sent proof off collection, but they not interested. DO NOT ORDER FROM THEM”

Posted 2 years ago

“After my package was stuck in UK customs for over 12 days, I receive the same answer over and over again from Farfetch and DHL just to go in circles. Every day they never received a proper response ever, only to say "we're working hard on it". I never received my item, the latest status of my item simply shows returned to the sender. I have not even received a refund or any form of compensation. Farfetch has not got back to me, it seems like nobody knows what's happening to my order. I never wanted to go public with my order, I have been very patient with the customer service reps. I've only been lied to over and over again. So disgusted with my experience considering my purchase wasn't of low value either. These people don't care about you at all. My order number is GAW39J and on the status, it says it's been delivered which is a complete lie. Rubbish service and disgusting business practice.”

Farfetch 1 star review on 29th September 2021

Farfetch 1 star review on 29th September 2021

Posted 2 years ago

“Fake products no returns.”

Farfetch 1 star review on 18th September 2021

Farfetch 1 star review on 18th September 2021

Posted 2 years ago

“I be am very disappointed, I ordered $1300.00 worth of stuff and still didn’t receive half my order! Customer service is very rude, they said one item was shipped and the other was shipped as well, and one item is waiting for signature from customs. I told them I didn’t receive my leggings nor glasses from Emilio Pucci, they told me leggings were delivered, they weren’t delivered to me, I never sighted for leggings, customer service is very rude, I spoke with a women and then a man who hung up the phone on me. My birthday is ruined because I don’t have my items yet. This place is horrible, I wish I had read the reviews before ordering. They talk down to their customers, I just literally spent $1300.00 on three items. Didn’t receive two, I even asked them why does everything come separate. This is really crazy. I will take this as far as I can, someone needs to do something. They even told me it wasn’t any manager around. I advise no one to order with them.”

Posted 2 years ago

“AVOID AVOID AVOID!!!! I have never reviewed my parcel and they will not refund . They wanted proof of my drive. And camera footage of time they said parcel was delivered. I provided photo evidence. Video evidence and video evidence of delivery. I have never reviewed parcel. I will never shop with them ever again and neither will my family and friends. Absolutely disguisted with their customer service. I've lost over £500 and they have no interest chasing FedEx !!! They have refused to help at all. what kind of service is this???”

Posted 2 years ago

“I bought a Y-3 shoes here for a few hundred and when I received it I saw it was made in China and it was very cheaply made. Very disappointed to see that I paid so much for a cheap pair a shoes.”

Posted 2 years ago

“They still my money 1312€ Don’t buy thre if you won’t loose money”

Posted 2 years ago

“Order was cancelled twice for authorization purposes, I’ve never had this problem before anywhere else when purchasing online. Disappointing because the item is gone”

Posted 2 years ago

“i ordered shoes that got broken 3 months ago. Issued a complaint and it's been more than a month since when I receive automatic emails that they take care of teh case. Meanwhile nothing is happening!”

Posted 2 years ago

“I ordered two different Maui Jim sunglasses. The sunglasses came in Maui Jim cases. The sunglasses did not say Maui Jim. They are fake and cheap! I had to give one star just so I can leave this review.”

Posted 2 years ago

“I tried to purchase an item, but even after using four different payment methods, they cancelled it every time. This company is a fraud. Don't trust them!”

Posted 2 years ago

“I ordered made an order worth over $4000 on Farfetch. Received order confirmation but then a few hours later received another email stating my order has been cancelled as they could not complete a security check with my payment provider (I used a standard VISA credit card). HOWEVER, money was still taken out of my account! I have since been in contact with Farfetch customer services. They have been 1) slow to respond, 2) asking me for further information on things I already provided, and 3) completely ignoring my questions such as: confirming whether I will receive a refund!!!”

Posted 2 years ago

“I placed an order 2FQV8S for fendi slides. When the order confirmation page came up, I realised that the size was wrong. I immediately called customer service to cancel the order(this was 3 minutes after I placed the order). They customer service rep refused to cancel the order and told me I could return it when I receive it. In this day of Covid-19 restrictions everywhere, most companies are trying their best to make life easier for their customers. It seems Farfetch wants to make life more difficult. What is the essence of telling me to go through the trouble and time of a return, when you could have easily cancelled the order? I would have immediately reordered the item in the correct size. Now I will buy it elsewhere, and never use Farfetch again.”

Posted 2 years ago

“Very bad customer service!!! I’ve ordered 1200$ pair of boots, and after 10 days they haven’t shipped them from Khaite US. I wrote an e Mail and asked what’s going on with my order because if I try to track my parcel it says label has been generated but it hasn’t been shipped yet, waiting for courier ...so a lady from Farefetch said no worries your parcel is on your way , it hasn’t been updated yet bla bla ...it’s in transit and ect ...So I call DHL straight away and after investigating they confirmed that courier hasn’t even been there yet , so parcel isn’t shipped ... literally farefetch customer service representatives just trying to lie to you to win some time and in reality they have no idea what’s going on with your parcel. They are very good at taking money though. Disappointing...I hope they finally will resolve my problem or at least give me my money back ...”

Posted 2 years ago

“I recently ordered a handbag as a gift on Farfetch's website and they clearly charge us more than other websites as they claim that it includes custom duty charges, which was acceptable for me. they even claimed that they can deliver within 1 weeks time. Trusting them I had ordered from Farfetch thinking that the gift would arrive on time. Well it did arrive in destination on time, however it is stuck in the customs. Reason being, they shipped the goods with an invoice which doesnt correspond to what I actually paid. I have been contacting their customer support, who seem helpful but I have no news and nothing at all from them. they claim that they will contact DHL and solve the issue and as of now no news yet.”

Posted 2 years ago

“Avoid Farfetch, not trust-worthy at all! If l could give zero star l would give. As a big shopper, l have been shopping in so many sites, but this disappointing case never happened to me with anyone except Farfetch. I ordered Dolce&Gabbana NS1 sneakers. Instead of getting a pair of very expensive sneakers, l got only left sneaker, right hadnt been sent. Contacted customer service, wasnt really helpful. Investigation takes too long and l was left hanging in the air without any solution offered. Strongly suggesting to avoid Farfetch and save yourself all this stress and disappointment.”

Posted 2 years ago

“My first order got cancelled so I called customer service to find out why and they told me that credit card authentication is required. I submitted all the documents and the order still got cancelled. I called again and they told me in fact the credit card authentication was successful and there will be no problem if I place the order again... which I did... and they cancelled my order AGAIN!!! I will never try to purchase anything from this website and will advise everyone not to trust this website.”

Posted 2 years ago

“Beware of Farfetch. I ordered a pair of Yezzy Slides only to receive a fake/replica pair. The slides were obviously a knockoff like you would not believe. Not to mention there was a Stadium Goods tag inside the box. Listen, I can't make this make sense. Why would Farfetch get behind Stadium Goods when everybody and their grandma knows that Stadium Goods is fraud?? I informed the really nice Farfetch representative that they need to do better and cut ties with Stadium Goods. All the rep said was "well we are partnered with them and trust that they are shipping out authentic merchandise". At any rate, she e-mailed me a return shipping label after I requested a full refund. You have been warned and I hope this helps.”

Posted 2 years ago

“Order 2 Gucci items and got only 1. My 980$ Gucci skirt was lost for no reason. Because of Covid I could only let my paid warehouse to help me with receiving my order. It has came to me after more than 2 months with a box of 1 missing item. Im pretty sure there are nothing happened with the warehouse because they provide me the photo of 1-item-parcel that they got. Contacted FF via email and hotline and now I’m very dissapointed. They blamed everything on me without any re-check step with their partner. Farfetch said they have nothing to do with my case because almost 3 months was past by and I cannot believe that such a popular name like Farfetch can be this worst... Dont tell anyone that the customer support staff was very passive-aggressive. Instead of investigating their whole process, they simply suspected me by crime of liar?? Swindle Farfetch, that’s it.”

Farfetch 1 star review on 13th May 2021

Posted 2 years ago

“Buy from then if you want to be stolen from… But from them if you want to be stolen from. Bought an expensive skirt off them and returned it. DHL delivered the skirt back to me a few days later. After asking for another returns label and 4 missed collections later I dropped it off at a local collection point. The tracking shows delivered to he destination yet Farfetch refuse to refund. From memory the skirt was well over £200. Taking this up with AMEX now and possibly court to get a refund. Total joke of a company had spent thousands but never using them again.”

Posted 3 years ago

«
1
2
...
4
5
6
7
8
»

Farfetch is rated 1.6 based on 242 reviews