Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,869 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want my money back at this point!!!!”

Helpful Report

Posted 4 years ago

“My package like many others has not been delivered. It has been listed as being in Woodridge, IL for over a week. No luck with reaching out to Fashion Nova.”

Helpful Report

Posted 4 years ago

“I ordered my order on 11/27 then on 11/29 I got an email saying my order will be delayed by 24-48 longer than usual. 12/2 I gotten another email stating my package has shipped and it’s on its way! On 12/7 I received an emailing stating my package will be delivered the next day on 12/8 . My package never came and when I go to track my order it says that my package has been delayed in Woodridge, IL. And to contact OneLiveX . There isn’t no number for me to contact them but I did contact fashion Nova about this on December 10th. My birthday was yesterday (12/14) and I was planning to wear what I ordered but couldn’t because it got delayed.”

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Posted 4 years ago

“WHY IS MY PACKAGE STUCK IN WOODRIDGE, IL?!?!?!? I have been waiting on this package. Since cyber monday.”

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Posted 4 years ago

“I'm a loyal customer!! I order Christmas gift for my daughter on 11/26/2020. Received my normal email that my order was shipped on 11/28/2020 ! Never received my order!! I have sent several claims regarding this issue. I even contacted United Delivery Service, who reports they never received the order and I should contact OneLiveX!! This is a JOKE right??? THIS IS UNACCEPTABLE!!! Now My daughter has nothing for Christmas!!! I really cant believe this!!!”

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Posted 4 years ago

“Did any of you guys have the number to OneliveX cause im boutta call to go pick up my package. Its been over two weeks and nothing. I haven’t even received an email nothing🙄”

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Posted 4 years ago

“I ordered on 11/26 and I got an email on 11/28 stating that my package was shipped. I later got an email on 12/2 stating that my package was to be delivered the following Wednesday. I haven’t gotten any updates since then. Now I checked and it says my package is stuck in woodridge Illinois and it is delayed that I should reach out to onelivex about my package. I called their phone number and they said that I need to email fashion nova escalations and onelivex support which I did and have still not gotten any response. Fashion Nova get it together or you will lose many customers. My hubby also ordered and his purchase was delayed as well. Resend packages if they are lost.”

Helpful Report

Posted 4 years ago

“I ordered 3 weeks ago and still don’t have an explanation for where my package is. I ordered this with enough time before moving. Now I don’t know when I will receive my items, they take your money and send standard template messages when you open a case. Refund me or ship my items. Never ordering from them again.”

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Posted 4 years ago

“I Never Got My Package And It’s Been 2 weeks”

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Posted 4 years ago

“I order from Fashion Nova weekly and I’ve never encountered the issues I am having now with shipping. My orders have been delayed in Woodridge, IL for weeks now. I have emailed UDS tracking whom stayed they don’t have the package and to contact Fashion Nova. I contacted Fashion Nova and I got a generic message about their shipping policies. I won’t be ordering from Fashion Nova anymore if they can’t get their shipping issues together. This is ridiculous it’s been over 3 weeks and I don’t have my items. I also paid for expedited shipping which was a waste of money. This is truly unacceptable!!!!!”

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Posted 4 years ago

“If you want what you payed for to ever arrive, then don’t order anything from these stupid f*cks because it won’t.”

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Posted 4 years ago

“I ordered $250 worth of clothes and i have not received it. Same thing with most of the ppl on here. NOOOOO PACKAGE and at onelivex. This is ridiculous.”

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Posted 4 years ago

“You guys sucks I’m never gonna buy from you. My order was supposed to arrive December 8 . Its stuck in Woodridge, IL. I wish you were honest and just say my order will be delayed then lying . Nova help sucks . I’m so disappointed. I’ve been buying from you guys for years. Never again. You get zero stars for terrible customer service!!!”

Helpful Report

Posted 4 years ago

“I ordered jeans on the 5th of November and I still havent got them 6 weeks later. I've contacted them, they have said it's coming and gave me an expired code for my next order. I have tried multiple times emailing them but no more replies.”

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Posted 4 years ago

“Terrible service 😡 more than 2 weeks delay”

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Posted 4 years ago

“Very disappointed! I shop from fashionnova many times before and never had an issue. However, this holiday season I checked out on Nov 27th ($250) and it’s now 12/14. I still have no package. Preprinting shipping labels and providing false tracking information is a serious let down! I would have been completely happy with a email stating that shipment would be delayed. I was worried for days about a missing package and reached out to fashion nova help twice. I finally called the Carrier who informed me that they never received my package & I was the 100293 call about fashionnova to their facility. Fashionnova - you owe customers a serious apology for the inconvenience.”

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Posted 4 years ago

“I wish I could give zero stars. I ordered for cyber Monday sale. Order said shipped but for some reason stuck in Woodridge,IL since December 7. I have contacted them and no reply for a week now.”

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Posted 4 years ago

“I placed an order a few weeks ago in November. Not only my package is late but the worst thing is they have put an incorrect number in my address. I will NEVER buy from FN again. Do yourself a favour and shop somewhere else. I still don’t know what is going to happen with my package.”

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Posted 4 years ago

“I ordered items day after Thanksgiving, scheduled date yesterday Sunday. Tracking info says contact OneLiveX...where's my package?”

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Posted 4 years ago

“Like others, I placed an order at the end of November and also paid extra for expedited shipping because I had an event I needed a dress for this week. Since December 9th, the tracking service says my package has been in Orlando. It was supposed to be delivered on December 9th. I have sent three emails within the last week and still no response from FashionNova.”

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Posted 4 years ago

Fashionnova is rated 2.0 based on 2,869 reviews