Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t get in touch with anyone. I placed an order 13 days ago and still haven’t seen any movement when it comes to my order.”

Helpful Report

Posted 4 years ago

“I ordered on Black Friday and the expected delivery date was December 5th. Weeks go by and I still havent heard anything. They dont answer the phone or emails. My sister ordered on Cyber Monday and has just received her order today. It makes no sense because they just told her that it was being shipped out today and it ended up being delivered today, yet my package has a tracking number that is not traceable and doesnt belong to any carrier. No shipping carrier has information on the package and apparently its been delayed for over a week now. Such bs and it sucks feeling hopeless because no one answers the phones or emails. Honestly never ordering from here again. Worst customer service ive ever experienced.”

Helpful Report

Posted 4 years ago

“I ordered since Nov 27, fashionova sent a usps olx tracking.. it has been more than two weeks, all effort to reach customer representative have not been successful. I WANT MY ITEMS or MONEY BACK.”

Helpful Report

Posted 4 years ago

“I seriously wish there can be a way we can all sue the company of lies. I feel like it’s a matter of time until people realise what a scam they are. I haven’t spoken to one same customer service rep since I began shopping with them years ago. I wish I had completely stopped dealing with them because I was really doing well and it had been a year since but that’s exactly what happened, I simply forgot. It’s been 11 days, no replies to my email or tracking number and now the items on my order are beginning to go out of stock. Shameless, useless beings fr. Can’t even do the one job they have after they take your money smh. A bunch of air headed thieves”

Helpful Report

Posted 4 years ago

“I ordered my package since nov27, I made every attempt possible first they sent me a order number saying 1-2 days for tracking info it’s been 2 weeks with no tracking details they sent me a usps olx tracking number when I checked it usps said they didn’t even receive a package . How can u take someone’s money during a pandemic hard times and then don’t issue refunds and don’t have a customer service representative. I rather sew my blanket together before wasting my money again. Beyond unprofessional. With no effort to reach out publicly and address the situation”

Helpful Report

Posted 4 years ago

“I ordered stuff for my birthday vacation two weeks ago. Paid for overnight shipping. I keep checking and the stuff haven’t even left the wholesale. I’m going on my vacation without my clothes and I wish I hadn’t trusted this site. To make it worse, their customer service sucks. Phones disconnected. I can’t even cancel the orders. Wtffff. Never been so posed off in my life”

Helpful Report

Posted 4 years ago

“I ordered a item on 11-30-20 item number 04550557. I chose express 4 day shipping option to get item on time for birthday gift. It is now 12-11-20, not only has item still not came, I made a complaint to company on the site, because FASHIONNOVA DOES NOT have a available number to call, and they sent me a email saying someone would respond in 24 hours. Today 12-11-20 I received another email asking me how the customer service experience was on handling issue. Being that I never received a call and still don’t have product nor any updated shipping info, I would say it was horrible.”

Helpful Report

Posted 4 years ago

“Well, I should have come here before I order. I was supposed to receive my package one week ago, until now nothing, no explanations, not able to track my package, no email from them! Silence! Fashion nova is so disrespectful!”

Helpful Report

Posted 4 years ago

“Is there a 0 star? My son, who is a minor was on their site toying around with an order. Somehow without placing the order and got a confirmation, the card is charged and a payment processed. I contacted CS and got a hold of one within 30 minuts minutes andnd I was basically told I have to pay and return the item once received since they can't cancel an order that's placed even though it was just less than 30 minutes ago at 10pm.”

Helpful Report

Posted 4 years ago

“I placed an order with fashionnova on nov 26,2020.the package had an expected delivery date of dec 3 and it’s 10 dec today.It’s at the same place woodridge ,IL since dec 2.What’s the use of the package once I m out for my vacation .order no. 63499847 At least I should know bout the approx date it’s gonna get delivered!no one’s responding to the multiple mails I send to fashionnova”

Helpful Report

Posted 4 years ago

“I ordered november 28 and was sent an email on december 3 with my tracking information. My package was supposed to come December 8 and on that day when tracking my package it says “exception” that my delivery date information will be provided once details are provided by the carrier. My birthday is December 15 hopefully my package comes before then. I believe the delay is from the black friday sale but fashion nova should hire more employees especially with their call center.”

Helpful Report

Posted 4 years ago

“I always order from fn & have Neva had any issues except now .. I ordered dec 4 for my bday dec 15 & received an email that cyber Monday has orders backed up as if cyber Monday has anything to do with a Friday order .. you would think thea logic would be to not combine those sale orders to prevent exactly this .. it’s not fair for others who now have no choice but to wait even longer . Now I won’t receive the orders until afta Christmas which literally defeats the entire purchase .. get it together seriously .”

Helpful Report

Posted 4 years ago

“I am so frustrated rn. I made an order on November 28 and I was told my order would be delivered between 6-8 business days. I got another email from them stating that my package would take 24 to 48 before ship due to cybermonday sales. On 7th of December I got an email saying my package was delivered and I was in my front door and I could not find anything. I tried contacting the customer service but they keep on repeating the same options that doesn't connect toy issues. I wish they could still deliver my package because I love everything in it😥😥😥😥😥😥😥😥”

Helpful Report

Posted 4 years ago

“I ordered my order 2 weeks ago and my birthday is in two days. It still hasn’t gotten here yet it supposedly in Elizabeth Nj”

Helpful Report

Posted 4 years ago

“I really do not recommend this page or store they tell you a shipping date... so when you buy the item after you pay they tell you that it will arrive in almost a month. and you just have to wait. so those who read this already know. Do not buy on FASHION NOVA”

Helpful Report

Posted 4 years ago

“Do to not order from this company. It's extremely frustrating getting in contact with them for certain things. I have been trying to get answers as to why my tracking info has been at "ready to go" for weeks now. I did very early xmas shopping so I didn't have to worry about in later. Well now I'm worried because at this point it doesn't look like I'll be receiving anything by then.”

Helpful Report

Posted 4 years ago

“please do not order from this company. Their clothes are cute, but they lie about everything like charging you for faster delivery and it coming even later than what it would have for regular delivery. Also, one of my items came damaged, and it was an expensive one so of course I wanted to return. I had sent probably over 5 emails, and filled out around 6 help forms on their website to get help with the damaged item, as it says on the site that reporting damaged items must go through a specific process. Well, it has been almost two months and nobody has answered back. I’ve called, emailed, filled out multiple help forms, and nothing. Customer service is absolutely terrible, and non existent. I will not be ordering again, unfortunately.”

Helpful Report

Posted 4 years ago

“I have been a customer of Fashionova for a few years now always thought highly of them until now. I checked the status of my package order #63238141 it said it was delivered I sent many e-mails, tried calling and it's impossible to reach anyone. What's sad is no one is trying to reach out to me. It's very frustrating don't think I'll order from this after that. It's unfair people spend their hard earning cash and not getting what they pay for not faiir!”

Helpful Report

Posted 4 years ago

“Delivery date keeps getting extended. Was December 12 then 14 and then moved to 18 and moved AGAIN to the 21 of this month. Worst company ever.”

Helpful Report

Posted 4 years ago

“Not even accredited with the BBB. Pretty sure I won't receive my package at this point. It's a scam company.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews