Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,865 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really wish I could give them zero stars. Guys stop posting here it does nothing, report them to the BBB and you'll get results. They lost my package and refuse to give me a refund. Stay far away from this company”

Helpful Report

Posted 4 years ago

“Ordered my items over a week ago and have only received an email that my order has been confirmed. My delivery date keeps getting pushed back and I have emailed the support 3 times and they say the same thing. The phone line is busy to where you cannot call. After reading reviews I am starting to think I won't even receive my order. First and last time ordering from them. Ridiculous.”

Helpful Report

Posted 4 years ago

“DON'T BUY FROM THIS SITE!!! I NEVER RECEIVED MY ORDER. I KEEP ON CHECKING THE TRACKING NUMBER AND IT STILL STATES THAT IT IS IN TRANSIT DESPITE BEING PAST THE DELIVERY TIMEFRAME. I CHECKED WITH THE COURIER COMPANY AND APPARENTLY THEY DID NOT EVEN RECEIVE MY PARCEL. CUSTOMER SERVICE IS NON-EXISTENT.”

Helpful Report

Posted 4 years ago

“I have ordered from Fashion Nova several times, only because of the prices, but the sizing is pretty off and they won't refund you, only give you a store credit. The worst thing about them is their customer service is the most horrible in the industry. They never answer the questions asked when you reach out to inquire about where your order is. They just keep giving a general response which has nothing to do with the question. I placed an order at the beginning of November and was sent a tracking # but it is not 12/07 and I still have not received my order and the tracking info hasn't been updated in over 2 weeks. When I reach out to Fashion Nova they tell me the same thing over and over that Black Friday orders will ship in a couple weeks. But, I didn't place my order on Black Friday so this response doesn't make any difference in my order. Their shipping used to be pretty good but it seems like they changed shipping services in the past few months and it's really caused shipping delays. I am not sure I will continue to order from them if this doesn't improve, especially if I never get my orders and the customer service cannot help me.”

Helpful Report

Posted 4 years ago

“I ordered some items on November 26 2020. The order was shipped out and I’ve tracked it since get the tracking number The delivery said dec 3rd but here it is the 7th and my package had been sitting at the same location since the second which is less then 30 mins from me. How do I find what shipping company and when I will receive my package”

Helpful Report

Posted 4 years ago

“I ordered on 12/3/2020 and recieved an email on 12/6/2020 that my order may not be processed (not shipped) for 7 business days because of black friday deals, so called customer service for clarification. Basically I asked to give me an idea of when I would receive the items (95$ worth) and said I may want to cancel the person I spoke to said she would need to talk to my supervisor to even see if I can get a refund. we talked for another 20mins and my order was already canceled! when I asked about a refund she said I'd only get credit even though they cant meet the stated delivery requirements for my order!!! Luckily I ordered though quad pay and my order hadn't even hit the warehouse because I got an email stating the full amount was returned to the otherwise I would of been stuck with store credit!!! this company is SKETCHY!!! Use a 3rd party payment if possible and even then (even on quad pay) you will probably be stuck with store credit... even if it hasn't been picked or packed yet!!! I got lucky!!!”

Helpful Report

Posted 4 years ago

“Ordered at the beginning of November received 2 packages quickly, probably because I paid for express shipping. I returned 2 things from each order costing me $7.99 for each return box. They received one and I got a gift card its been 2 weeks and nothing on the other return. UPS says it was dropped at the location. I need my return gift card. I still reordered because I didn't want to miss the deals Im getting no info on shipping of these 2 packages. The first says it was fulfilled and is on its way, that was Nov 27th 2nd order says unfulfilled. Im getting worried now that I've read all these negative reviews.”

Helpful Report

Posted 4 years ago

“Y’all keep pushing my order back. I ordered something back in November 24 and now my estimated date is December 18. It was supposed to be around the beginning of December but they just keep pushing it back. Am I supposed to wait till Christmas? Cuz last time I check it was supposed to be delivered from 3-7 days. Made like 6 orders and didn’t even receive one. No delay notification or anything. I’m about to sue yall.”

Helpful Report

Posted 4 years ago

“Ordered on Nov. 24 checked shipping and it states it was delivered on Nov. 27 yet, It also state on tracking that it's in Elizabeth NJ. USPS.com tracking states they're waiting for the package. Went to Fashion Nova site to check order scrolled down and it states expected delivery is Dec. 18. Wtf These are Christmas presents! Can't get in touch with a representative either. Did a google search and found they were sued by the FTC for just that... failing to ship in a timely manner. Stop lying and being deceitful! Next stop BBB everyone else should do the same. Posting here gets no results. Post on the BBB site does. You can call them as well.”

Helpful Report

Posted 4 years ago

“I’m so mad with Fashion Nova. I ordered one item from them and the estimated delivery date kept changing and I chose expedited delivery. This was for my 16th birthday and now I can’t wear it.”

Helpful Report

Posted 4 years ago

“Don’t ship on time and take money”

Helpful Report

Posted 4 years ago

“I ordered my package on November 26, 2020. Says it takes up to 5-8 days it’s been 9 days. And it says my package is still in Elizabeth NJ. That’s literally across the state I live in, I’m in california. Very unhappy”

Helpful Report

Posted 4 years ago

“Never got my package it says it’s in Elizabeth NJ When I live in California. It’s literally across the country waiting for someone to email me back or help me get a refund. Very unhappy”

Helpful Report

Posted 4 years ago

“This evil disgusting company. that likes to steal people's hard earned money. there clothes is garbage anyway. my package was stolen BEFORE it even set foot in my city. What kind of bs is that? and fashion nova wont disclose any information. I cant wait for this company's business to go into bankruptcy with their cheap under sized clothing. I hate them so much!”

Helpful Report

Posted 4 years ago

“I am completed disgusted with the processing of 3 of my orders missing And over 10 calls 8 emails and being sent to over seas reps with no updates. I am appalled that my money has been taken 3times yet not one person who represents this brand can contact me to resolve these issues. All overseas reps read off a promoter and have the same information thst I can find my self. The carrier for UDS is also upset and wants to repost Fashion Nova for having all your customers callin them on packages which they do not deliver outside of their state. This is insane if there is no one in the US to Recify issues with long time loyal customers. 25% off does not justify the chaos I have endured! Additionally I was informed by one rep call one of the California retails. She was rude at Montebello saying they are advised not to help online customers when I’m sure online sales are their bread and butter. YOUR BRAND YOUR RESPONSIBILITY NOT THE COURIER. If you can’t have a person or team responsible for the US complaints and sales then Fashionnova should be boycott. I rep them on IG with a large following and will start a #FashionNovagottago hash if my stuff is not resolved. 3 orders since Nov 4 with zero communication!!!”

Helpful Report

Posted 4 years ago

“Still waiting although I have a delivery confirmation email of Nov 26th (Order placed on Nov 22nd). No package came. Tracking number through USPS yields no updates since the 26th. No contact from Fashion Nova at all. Almost starting to feel like a covid scam”

Helpful Report

Posted 4 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? I placed order mid November and still waiting for my order stuck in Elizabeth NJ. Haven’t hear from them at all.”

Helpful Report

Posted 4 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? Worst company I ever ordered from. I was a loyal customer for years idk what happened...”

Helpful Report

Posted 4 years ago

“I ordered with them several times and although I do not agree with their return policy, I continued to purchase. The last two times I purchased with this company they did not apply the promised discount code, one was "BOGOFREE", I have screenshots of the before and after purchase where it shows that the purchase was discounted. I contacted "customer service" in which Jose was less than helpful. I am truly disappointed in the way this business is run. Not applying a promoted discount is fraudulent and a complete breach of a promise you make to your consumer. Fashion Nova utilizes social media influencers for advertisement to the working class people that are currently under a lot of stress and PRESSURE! I am a frontline EMERGENCY DEPARTMENT healthcare worker that cares for people that are suffering through this pandemic as I am. The only thing I wanted was to purchase a few items of clothing to make me feel more human at a time like this. I am also a single parent with a single household income, this company is shameful.”

Helpful Report

Posted 4 years ago

“Paid for fast shipping and still haven’t received my items after a week and no updates from the tracking number”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,865 reviews