Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Cyber Monday order on 12/2. Still no movement on my order. No satisfaction from customer service. These are Xmas gifts and I predict that I'll get an out of stock email in another week, even though they took my $$ right away and the items were in stock. they are also promo'ing another 60% off sale, which will generate more orders, when they can't even fulfill the ones they already received. Never again.”

Helpful Report

Posted 5 years ago

“I shopped the black Friday sale and haven't gotten anything. Yet they took my money. the expected delivery date is December 10th, I've gotten no response from anyone at fashion nova ( I've already emailed and called the number that no one ever answers) at this point keep the clothes I need my money back expeditiously, I hope this doesn't have to happen to anyone else!!!”

Helpful Report

Posted 5 years ago

“Black Friday was my first time shopping with Fashion Nova. I purchased 4 items which were expected to be delivered by December 3rd. I just received 2 of the 4 items. This morning I received an email that said I was being refunded for the two remaining items. I was provided no explanation. Truly disappointed. I could have spent my money on items that were available. Company should have better inventory knowledge and communicate with the consumer.”

Helpful Report

Posted 5 years ago

“Not a fan of their policies. If something doesn't fit, you can't get a refund. You only get a gift card for their site so you can spend on extra things. Also you have to pay for shipping the item back even if you paid for shipping when you placed the order. Most of their sweaters are huge, made out of itchy material, and you have to size down often. First time trying them and I'm disappointed.”

Helpful Report

Posted 5 years ago

“I placed a order on cyber Monday. They said my items will be here Wednesday! I haven’t heard or seen a thing! They took my money but the order is still saying unfulfilled! I’m calling my bank tomorrow and report fraud! This the last time I order from this company! You can’t even call no one to even ask a question! This is bad business and unprofessional!!!”

Helpful Report

Posted 5 years ago

“My order number 44142987. I have been waiting for my package! You guys are very unprofessional! I’m calling my bank to tomorrow to have my money back in my account! I will never order from this company again!”

Helpful Report

Posted 5 years ago

“I received my package 3 days ago and one sweater dress is broken. There is a big hole on the dress. I found it is broken so I sent them message at the 3rd day , someone repylied me they can't do anything about it because I have to contact them within 2 business days, I sent message again but no reply anymore. First time I sent message with the photo and my order number, customer's service replied me and asked what is my order number, she or he can't look at my message I just sent to see my order number? I gave them number again then she or he asked if this dress has been worked, washed or removed tag, I sent them a photo with tag on, said I I never wore or wash it and the tag is on and I just received it 2 days ago, then they replied to me:"Our records indicate your package was delivered on Wednesday, December 4, 2019. Damaged / defective items must be reported within 2 business days of your package's delivery. If this report is not made within 2 business days, we cannot move forward with a claim." I sent them message at Dec 7 2019, that was the 3 rd day I received the package, so they can't do anything about it and just ignore my message I sent after that.”

Helpful Report

Posted 5 years ago

“Bad customer service and their shipping service sucks”

Helpful Report

Posted 5 years ago

“So I placed 2 orders on cyber Monday and never received a confirmation email or anything. Even if I go to “My Orders” they aren’t there! My account has been charged as well so I know items were paid for. I even paid extra for shipping and still aren’t here. It’s like I never placed a order. I’ve emails about 10 times and no response! I’m so annoyed right now. I never order online for fear of things like this happening. What can i do?!”

Helpful Report

Posted 5 years ago

“I ordered 3 items for BLACK FRIDAY, and they told said my package was going to be delivered on Dec 10, which was fine I just wanted to be delivered before my birthday which is on dec 21. And now im nervous because they are NOW saying my package is going to be delivered on Dec 19. Im soooo mad Fashion Nova is the worst when delivering on TIME.”

Helpful Report

Posted 5 years ago

“They promised a delivery date that was not met. They waist no time taking your money, but fail in the area of ETA. Their customer service is trash and so is the wait time to speak with someone.”

Helpful Report

Posted 5 years ago

“I ordered a few things and they never emailed me saying it would be shipped. Then they email me saying it will be here on the 6th then they said the 9th and now there saying it was already delivered on the 5th wtf I’m so confused”

Helpful Report

Posted 5 years ago

“Ordered a package on dec. 3rd, they said the estimated delivery date would be the 16th. It is now the 8th and I haven't recieved an update on my order. It's still being processed. Although, I've read if you paid with paypal, just start a case with them and you could get all your money back. Show paypal that you've already tried to reach FN and didnt get a reply and then paypal with get in contact with FN and refund you your money.”

Helpful Report

Posted 5 years ago

“The worst company they took a week before they ship my stuff out, then they have the nerve to say I can refuse the package and j will get store credit, no I do not want store credit need my money, I will never order from them again anyways this store is like Rainbow on line”

Helpful Report

Posted 5 years ago

“The customer service is terrible!!! I placed an order for a dress I got my package with the wrong item. I called to get this resolved and was told that the dress was out of stock and they the money was going to get refunded to a gift card which took 24 hours for me to receive when I found that out I then told the agent to please send me another size since the original size that I ordered was out of stock. The agent stated he couldn’t do that and I had to place the order on my end which I couldn’t do since the gift card takes about 24 hours to me to receive. What I wanted to avoid is getting the size that I wanted to switch off to getting out of stock like the original one did. I waited for my gift card to arrive and placed an another order on 11/28 for a different size and my order still hasn’t gotten here due to it being out of stock second time(which is exactly what I wanted to avoid, oh and by the way I had to pay double the shipping due fashion nova not refunding back my shipping even after the hassle!), no email confirmation that it has shipped yet. Here I wait for a tracking # confirming my order has been shipped.”

Helpful Report

Posted 5 years ago

“Paid 2nd day air. It’s now the 5th day and will be delayed three more days!”

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Posted 5 years ago

“Customer service is trash, Delivery time frame is a lie. They don’t respond to emails I have yet to receive my order”

Helpful Report

Posted 5 years ago

“Lost my return package but I foolishly ordered something else as Im awaiting a response. Only to find out that the 2-3 days processing will change to 2-3 weeks. This is my last order from them. Im was expecting my package at least by monday and it doesnt have any tracking number yet from the order on 12/4. Im so over it.”

Helpful Report

Posted 5 years ago

“Ordered on the December 2nd haven’t received any movement tracked my order says they’re hasn’t been any movement yet and it’s the 6th and I need my order on the 16th very disappointed because I was looking forward to my outfit for my birthday”

Helpful Report

Posted 5 years ago

“I placed an order h(first and maybe last)on December 2nd and I mistakenly put the wrong email, I have contacted them via email and phone. don't get me wrong the representative over the phone was very nice he said that my email was going to be changed yet I haven't received anything, later on that day I got an email from another representative via email and I explained what had happen again and yet nothing has been resolved but they have the time to charge me”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,867 reviews