Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a lot from them and this is the only time this has happened (delayed delivery) i guess to many orders”

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Posted 5 years ago

“First order on Fashionnova and the most terrible experience i never get the purchase and answer!! They email me just about return before i even realize that my package will not come, but i never even ask for this?!”

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Posted 5 years ago

“I ordered an outfit and still havent gotten notified about when it ships i have emailed 5 times no one have responded bad customer service”

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Posted 5 years ago

“They are a very poor run company! Once you purchase an item, they always have an issue in processing! It ends up being delayed due to multiple excuses, and this is AFTER you buy an item and pay extra for overnight shipping! I have had other people tell me the same thing! They are not even accredited by BBB!!!!!! That tells you a lot about a company! They have no interest in Resolving any issues with orders and good luck on any returns! Very difficult to reach anyone! Takes days to get a response BY EMAIL!”

Helpful Report

Posted 5 years ago

“Still haven’t shipped my order and it says it won’t get delivery for another 20days from when I placed my order SMFH. DO NOT SPEND MONEY ON FASHION NOVA!”

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Posted 5 years ago

“Ordered on Cyber Monday night have not received a email debating on my package of a tracking number have been trying to contact have post on there pictures on Ig been calling and No answer WORST PURCHASE IVE DONE !!!”

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Posted 5 years ago

“If you do not know your exact size DO NOT ORDER from them. I sent two items back totaling $100 on Nov. 19. I have yet to get my gift cards. Their customer service is a freaking JOKE! I am about to contact the BBB b/c this is ridiculous. NEVER AGAIN!!! The worst and to think that celeberites promote there business!”

Helpful Report

Posted 5 years ago

“I ordered on black friday and saved a bunch . but i put the wrong email in i feared because i have no received a confirmation code. Its supposed to come in later to day as the thing on the website shipping say. I hope it does and i didnt get scam btw first time ordering from fashion nova”

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Posted 5 years ago

“FASHION NOVA IS THE WORST AT DELIVERING I ORDERED MY PACKAGE ON 11/30 AND THE EXPECTED DATE WAS 12/6 I DIDNT RECEIVE MY PACKAGE THEY SENT ME AN EMAIL SAYING IT WAS SHIPPED OUT AND WHEN I WENT ON ONTRAC’S WEBSITE IT SAYS THAT THEY HAVENT RECEIVED THE PACKAGE FROM THE SHIPPER I EMAILED CUSTOMER SERVICE AND THEY SENT ME ANOTHER EMAIL SAYING IM SUPPOSED TO GET MY PACKAGE TODAY AND I HAVENT I SWEAR IM ABOUT TO DISPUTE THIS ORDER BECAUSE THIS IS EXTREMELY UNPROFESSIONAL”

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Posted 5 years ago

“Like everyone else I ordered my package on the 4th expedited shipping my order still says unfulfilled. I needed the order before the 13th! I emailed, called the works. They have the worse customer service. I spoke to someone and all she kept telling me is I have to wait for my order to get here by the 16th! When I need it for the 13 why would they take my money for expedited shipping and not be able to ship till the 16th. Then she said they say that on the website mind you it doesnt show that when u place ur order u have to dig for information on the shipping. When it should say it right there when u check out what date u will get it. I am calling my bank tomorrow and reporting this as fraud because I have not recieved my package.”

Helpful Report

Posted 5 years ago

“Fashion Nova is a scam. Same problem as most people. I ordered twice on Nov. 23 & 29, spending a total of $700. I was supposed to receive my packages 1 week ago but haven’t. Tried emailing, calling, DMing, tweeting, the works for the last week but NOTHING. Finally got them on the phone today after being hung up on and waiting for an hour to be spoken to. They said my package is lost and they can’t do anything about it. ABSOLUTE FRAUDS”

Helpful Report

Posted 5 years ago

““I ordered 8 items for BLACK FRIDAY, and they told said my package was going to be delivered on Dec 9, NOW saying my package is going to be delivered on Dec 12. Im soooo mad Fashion Nova is the worst when delivering on TIME.” I will be out the country for the 11th THANK YOU FASHION NOVA”

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Posted 5 years ago

“DO NOT ORDER FROM HERE . DID NOT RECEIVE MY STUFF . THEY WONT GIVE ME ANY INFO ON MY TRACKING. I PAID FOR 1 DAY SHIPPING AND ITS BEEN 2 WEEKS AND NOTHING . ALL THEY OFFERED ME WAS A 14$ COUPON????? AND TALK ABOUT HORRIBLE CUSTOMER SERVICE , WONT RESPOND ON ANY SOCIAL MEDIA PLATFORM. FINALLY GOT THREW ON THE PHONE AND THE GUY HUNG UP ON ME WHEN I WASNT EVEN DONE ASKING QUESTIONS. HORRIBLE EXPERIENCE. VERY DISAPPOINTED .”

Helpful Report

Posted 5 years ago

“I have the same situation, I did my order on 11/29/19 I haven’t received my order yet, I’m frustrated because in two days before I did another orden paying shipping for both so I have two pending orden’s that haven’t received, Worst experience with this company, I’m not recommended for anybody,I’m not even know if I’m going to receive this orden or they just stole my money 😡”

Helpful Report

Posted 5 years ago

“Ordered a few things on fashion nova For Cyber Monday, and I still have not received not one item. I am extremely feared that I will not receive them on time for my out of state trip! They should not have false promises on shipping dates. Fashion Nova should definitely step up their game if their going to keep offering sales and deals on social media!”

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Posted 5 years ago

“Still waiting on my shipment!! No tracking info sent. I see I'm not the only that wishes they never bothered ordering from them on Black Friday!! They need to get it together”

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Posted 5 years ago

“Terrible.... literally every piece is trash. I even think they took the size labels and switched them on the clothes. Don’t waste your money!”

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Posted 5 years ago

“Ordered $370 worth of merchandise on cyber Monday and didn’t get a confirmation email it doesn’t even show I have any completed orders on my account either. I usually never have a issue and get my items 2-3 days later not even paying extra for shipping. But this is ridiculous no reply to my emails or anything. If it’s late or something I wouldn’t even mind but taking my money and then nothing to show for it is bad on the company. The promos are still running yet orders still haven’t been filled. I can see it’s not just me now. I was having a mini meltdown thinking of I had done something wrong. The only proof I have is the money missing in my account. Reading down I see that people are going to contact their banks to get the money returned to them and that’s what It’s going to have to come down to now.”

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Posted 5 years ago

“Customer service is so horrible. This company only wants money. I ordered some stuff on Black Friday and the code for sale didn’t went through for some reasons on my second purchases after I’ve proceed it. I’d waited two weeks for a reply and the customer service said was return you’re items. It’s not my fault that their websites didn’t accept their own code after I’d processed it.”

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Posted 5 years ago

“I mean overall the clothes are great and affordable.. I regret ordering clothes on the Black Friday sale. I’ve been waiting patiently still waiting on a email or someone or something to let me know where my order is at.. I def agree on how yall quick to take the money but the wait for receiving your order takes long.. i understand it was a Black Friday sale and hella people for sure ordered off of fashion nova but y’all still having sales out and not taking care of everyone else’s order. I’m not mad I’ll continue to wait but dang. Tighten up you guys.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,867 reviews