Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT. I REPEAT. DO NOT DO BUSINESS WITH FASHION NOVA. THEY ARE A FRAUDULENT COMPANY THAT DOES NOT HONOR THEIR COUPONS. They make it hard for you to reach them so you’ll not be able to complain or rectify any issues. I’ve tried twice and now, well here’s my review.”

Helpful Report

Posted 6 years ago

“I ordered a pair of jeans and they were sent to the wrong address, Australia post didn’t want to take any blame for this as they were signed for from a person that doesn’t exist so when I emailed fashion nova to tell them I havnt received them it was not signed for by me, they never answered my emails.so I won’t ever buy anything from them again. Happy to take your money but not happy to help solve an issue.”

Helpful Report

Posted 6 years ago

“First of all, all of the five star reviews are obviously fake and written by review bots. If you are going to pay a company to spam sites with fake reviews, at least don't do it all on the same day with language literally no-one would use. IMO. Anyway- real review here, Fashion Nova sucks. Their clothes are awful, horrible quality, they don't last past two washes, horrible return policy- they don't even look like the pics. Don't bother,”

Helpful Report

Posted 7 years ago

“Parcel lost by Yodel twice, the shipment company chosen by fashion Nova to ship to the U.K. cannot be contacted by phone without incurring a charge. If your parcel is lost you will have to call Yodel and incur costs above £10 which fashion nova will not refund.”

Helpful Report

Posted 7 years ago

“Fashionova is the most difficult company to get hold of, I live in the UK, i had ordered a few clothes, i did not like the style and so i have returned it. it has been over a month and i have not heard anything. and when i emailed them to enquire they said they had no receipt of the returned items. They were unhelpful and clearly just want to take your money.”

Helpful Report

Posted 7 years ago

“I accidentally placed an order as well. I had a 40% off promo code and a $62 credit to use but I hit the wrong button and it charged my debit card $117. I contacted Fashion Nova IMMEDIATELY was advised that they're not able to cancel an order so I contacted my bank to stop payment. I hate this company.”

Helpful Report

Posted 7 years ago

“I placed an order Saturday after noon, the order was delivered 2 days later. The shipping was amazing. When I opened my package, I noticed the pants were ripped. I took a few photos and went to bed. the very next day, I emailed support with photos and order number only to find out my item was no longer within warranty and they were not able to help me. They pretty much said: sorry but you must purchase another item" Way to treat a loyal customer. There go 30$ to someone else pocket and I have ripped merchandise on my hands. Thanks a lot Fashionova. #CustomerServiceOfTheYearA ward!”

Helpful Report

Posted 7 years ago

“Horrible quality . Not only that but My package contained DAMAGED ITEMS . The stocking were torn and there was one missing strap on the teddy. They never gave me credit back for torn item however customer service rep told me the code would be sent to my email. Still waiting for the code . Worthless”

Helpful Report

Posted 7 years ago

“I ordered a pair of pants and didn't recieve an order comfirmation, so I contacted help support . They did not help or show much support i answered the same questions four times just be ignored . Finally i did recieve my package , but i would have been less worried about it if thwy would of told me it was shipped out.”

Helpful Report

Posted 7 years ago

“My items have been in transit since the 6th march 2019. Its 1st april where are my item's? I think the tracking numbers fake i got scammed”

Helpful Report

Posted 7 years ago

“They have the worst return department . They haven’t received my return items via priority mail . It really is a joke”

Helpful Report

Posted 7 years ago

“Worst company ever. Returned item and they said it was damaged. Ordered a pair of jeans with my partial credit! Big mistake. Got two pairs of the wrong size. No number to call!!!!”

Helpful Report

Posted 7 years ago

“Ordered an outfit that I wanted to wear on a trip in the next couple of days. I knew that I entered my size correctly online when ordering but received an extra small. Even went back to check to make sure that I didn't make the mistake, which I didn't. I am an extra large, what exactly am I supposed to do with an extra small!? This is the 3rd time that this has happened with FN. The bag that the outfit was sent it even had xl on it! Tried calling to see if they could overnight the correct size but no answer....highly upset!!!! Even ordered some all white shoes that came dirty.”

Helpful Report

Posted 7 years ago

“Worst experience ever I purchased 8 items got only 5 items, sent them an email and still no response 8months later. The items I did receive where very low quality they are all polyester and sizes dont fit i gave them all away. I dont recommend this website at all.”

Helpful Report

Posted 7 years ago

“It's sad that companies like this dominate the retail industry. Fashion nova's styles aren unique but their clothing quality is so sub par. I would honestly pay more for their styles if i knew i was getting a quality item. Ive ordered pants that come with the seams torn, sweaters made with paper thin material, and dresses with thread hanging from every crevice. It's a disgrace and environmentally haphazard. Unfortunately all my negative product reviews never get posted. Im positive they send their influences and celebrities a different quality product because i know no one would endorse clothing so bad quality.”

Helpful Report

Posted 7 years ago

“I was out of town for a funeral and received the item at my house. When I got home, I noticed that I received the wrong item. I put in a ticket. They will not take the item back or sent me the correct item because I did not report it in 2 days.”

Helpful Report

Posted 7 years ago

“This business is solely based on ripping the consumer off! Once you have placed on order with them your money and your items ordered are held hostage. I waited 1 week for my items which were never shipped once I tracked them. I contacted Fashion Nova customer service for them to tell me it was still in the warehouse waiting to be mailed. I asked if we could change the shipment to overnight. No, they can not make any changes, huh? I wanted to cancel the order as I needed to buy the clothes elsewhere for an event. No, they could not do that either. AND they only issue a store credit if they could anyway. There was not even a manager on site to handle any problems. The customer service representative could of cared less. I will not order from here again! Buyer Beware read reviews, I wish I had. There are plenty of bad ones out there about this company.”

Helpful Report

Posted 7 years ago

“I made a purchase of shoes for 16 dollars plus 8.99 shipping. They sent me instead some trousers. So I post it back. I paid another £15 for shipping. Guess what, this company offered me gift card for 8 dollars!!!! Seriously? Never ever buy anything from them!!!”

Helpful Report

Posted 7 years ago

“Purchase over $80 and was soppose to recive items in 2 day shipping it took fashion nova more then 2 weeks to shipp the items which Is false advertisement on the shipping”

Helpful Report

Posted 7 years ago

“Worst customer service experience ever! It's been more than a month since I made my order and I had neither got any clothes nor my money back. I have ordered from many online stores but never had such a bad experience. 10 days after my order has been processed I sent a message to the customer service asking about it's location, the reply was that the delivery time could reach 30 days and I should wait. A week later I sent them another two emails and they finally gave me a tracking number so I could call the delivery company. After a short talk I was told that the package was sent back to the sender, the reason was that my phone number was not provided so they couldn't reach me and FashionNova asked them to return it back. Even though I had provided my phone number and I had even subscribed for tracking messages I also contacted them many times during which time my package had arrived but they didn't even bother checking this out. Another upsetting thing was the communication with the customer support, I had the feeling I was never understood and never felt sympathy. The mistake was theirs and not mine and they didn't even admitted it nor apologised, this is what pisses me off the most.”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,898 reviews