Name: Fashionnova
Rating: 1.96

“I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.) I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for. I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side. Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.”

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Posted 7 years ago

“Worst customer service! High end brands never treat customers like this! Would not place an order unless you 100% know keeping item or are ok with dealing with customer care department with no answers!”

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Posted 7 years ago

“VERY disappointing. 1 month after ordering, I get an email saying my items have been delivered but my local post tells me its been sent back as Fashion nova didn't include the full address. I contacted customer care and they told me I provided an incorrect address. That's why it was returned. I checked my original order and my full address was indeed there and CORRECT. So they have the nerve to tell me to order it again but that I'll need to pay for the shipping fee again. Not taking ownership for their mistake and charging me for it?! They tell me someone will reach out once its been returned. A month passes nothing. I reach out for an update and they tell me to fill out an international claims form and that it will take 30 days to process. A month later, I check in again for an update and THEY SEND ME ANOTHER international claims form saying it'll take another 30 days. Their customer care is a JOKE. No one even reads the messages, its all automated. What a horrible experience. I ordered in NOVEMBER. It's March and we're still talking about it. Highly unprofessional and ineffective.”

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Posted 7 years ago

“Fashion Nova is a scammer company. They sale stuff they know they don't have in stock and then then when you ask for a refund they tell you they can only give a store credit. How are you going to give a store credit when it was your fault not mind”

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Posted 7 years ago

“This clothes are purely low quality. Nothing to write home about”

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Posted 7 years ago

“Would give no stars if I could. Never received my order and when trying to resolve just had emailed ignored. Took over 6 months to resolve, still didn’t get my money back. AVOID AVOID AVOID”

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Posted 7 years ago

“Horrible Return/Refund policy!”

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Posted 7 years ago

“I received a bodysuit with a tear in it. I reported it 4 days later and I was told that I needed to reported within two days. I asked for overnight shipping and the package was received a week and a half later.”

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Posted 7 years ago

“Waited 2 months for an order, figured it wasn’t going to be sent so asked for a refund, took a further month for me to get my money back”

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Posted 7 years ago

“Cheap material. Clothes stretch and tear easily.”

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Posted 7 years ago

“HORRIBLE CUSTOMER SERVICE. ONLY ORDER HERE IF YOU WANT TO BE TREATED LIKE GARBAGE. The first time I ordered from them, the items came 5 weeks late. I sent them back because I didn't need the items anymore. I sent them 5 separate emails, as it had already been more than 2 weeks past my return being delivered to them and on the FAQ it said to give them 5 days to process and issue a refund in the form of a gift card. They ignored ALL of my emails. They finally answered after I put the subject line as "Somebody freaking answer me!!!" The representative informed me "regrettably, we have no record of a return in our system." But I had checked my tracking on where the package was at and it was already delivered back to them! So they LOST the package I was returning. The representative who helped me out though was super punctual with his emails and all he had asked for was the tracking number and the return form I filled out. I then decided to give them a second because hiccups happen. The second time I ordered, everything was super smooth. Items were shipped within a day and when I returned something, the credit was issued back almost instantaneously. I needed to exchange one of the jeans for a different size. Did the exact same process I had done the last 2 times. This time, they LOST my return package AGAIN. And yet again, they have IGNORED ALL OF MY EMAILS. I have spoken to THREE representatives, DULCE SARMIENTO and ANDREA SORTO (you bet your butts I'm throwing your names out there) who answered once and never responded back and a third who still has yet to respond. They keep asking for a return receipt but I dropped the package a drop-off site which is the exact thing I did the first 2 times. The third defined the return receipt as the document that "shows how much you pay and the tracking number" which is what I have given to all 3 representatives now!! And all Andrea and Dulce have responded with is "email me back when you actually have it." Bro how many different forms of proof do I need to give to you simple-minded idiots that the package was DELIVERED TO FASHION NOVA. Freaking unbelievable.”

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Posted 7 years ago

“HORRIBLE HORRIBLE CUSTOMER SERVICE and RETURN POLICY. First of all, they advertise "Easy Returns" when in fact it's the worst return policy. One, it's NOT FREE RETURNs, unlike other ecommerce sites, don't buy from their site unless you are certain about your purchase. Two, they only do STORE CREDIT, you will not get your money back in your original payment which is appalling. It's worst than Forever21, at least at Forever21, you can return and get your money back! From a personal experience, they will lose your return. I sent in 3 items in the same UPS package and they only refunded me 1 item and claimed that the other items have not been delivered. Completely false, how do you received all 3 items and only refund one item. They continue to claim my return hasn't been received and will not update me in any way.”

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Posted 7 years ago

“Extremely horrible customer services, I order 2 pieces and one of them had the right size on the bag and a different size was inside, I reach out to them thru email twice and still haven’t hear anything from them. I’m about to dispute this with my bank, don’t order from them.”

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Posted 7 years ago

“HORRIBLE. I ordered my package in hopes of getting it before Valentines Day. I never received my package after days of getting delayed. The package ended up getting sent back to fashionnova, and they never refunded the money to my original form of payment! They would only offer me a gift card but I am never ordering from them again.”

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Posted 7 years ago

“Terrible service, they have messed my order up 4 times and they make you jump thru hoops in order to correct it, my last order was a 2 piece set and I only received one item, they also only post the good reviews cause when I posted my experience on their website, they deleted my review”

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Posted 7 years ago

“Extremely terrible customer service. I live in Singapore and I am still waiting on a refund of $31.98 USD from October 12 2018 and another refund of $85.77 USD from 23rd of November 2018. They have advised me that the first refund of $31.98 has been issued back to my credit card and to check with my bank on this which I have repeatedly but there is nothing in my account til date. I have been following up with them for months now but I doubt I will ever see my refund. For the 2nd situation of $85.77 USD, I wasn't home and my post was mailed back to Fashion Nova. Fashion Nova assured me that once they receive my return package, I will be receiving my store credits minus the shipping fee. ( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects " Origin Post Is Preparing Shipment". When in their automated email response from you, they tell you that returns take 5-7 business days. Upon further checking, I also noted that on the 27th of December, my package had already arrived at the USPS Regional Facility located in San Bernardino Ca Distribution Center at 11:47 am. Thereafter, 29th of December and 30th of December reflects that it is 'In transit To Next Facility' . Fashion Nova has advised me that for delivery status, I should reach out to the carrier. But who? RDD Logistics or USPS? Beyond ridiculous. RDD Logistics is also by far the worst carrier to use. Other brands use DHL/UPS/FedEx. But RDD Logistics even for international shipping? Please change your carrier. Total refund now amounts to: $117.75 USD. Fashion Nova has become so huge over social media with their large following and their Instagram girls but they have failed miserably when it comes to taking care of their other customers. Buck up on your customer service Fashion Nova.”

Helpful Report

Posted 7 years ago

“Extremely terrible customer service. I live in Singapore and I am still waiting on a refund of $31.98 USD from October 12 2018 and another refund of $85.77 USD from 23rd of November 2018. They have advised me that the first refund of $31.98 has been issued back to my credit card and to check with my bank on this which I have repeatedly but there is nothing in my account til date. I have been following up with them for months now but I doubt I will ever see my refund. For the 2nd situation of $85.77 USD, I wasn't home and my post was mailed back to Fashion Nova. Fashion Nova assured me that once they receive my return package, I will be receiving my store credits minus the shipping fee. ( Shipping fee is $15 USD) It is approaching the 2 month mark now and every time I check on my tracking history online, from 31st December 2018 - 25th February 2019, the tracking status reflects " Origin Post Is Preparing Shipment". When in their automated email response from you, they tell you that returns take 5-7 business days. Upon further checking, I also noted that on the 27th of December, my package had already arrived at the USPS Regional Facility located in San Bernardino Ca Distribution Center at 11:47 am. Thereafter, 29th of December and 30th of December reflects that it is 'In transit To Next Facility' . Fashion Nova has advised me that for delivery status, I should reach out to the carrier. But who? RDD Logistics or USPS? Beyond ridiculous. RDD Logistics is also by far the worst carrier to use. Other brands use DHL/UPS/FedEx. But RDD Logistics even for international shipping? Please change your carrier. Total refund now amounts to: $117.75 USD. Fashion Nova has become so huge over social media with their large following and their Instagram girls but they have failed miserably when it comes to taking care of their other customers. Buck up on your customer service Fashion Nova.”

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Posted 7 years ago

“Second time I order from fashion nova and my clothes never get delivered . No wonder they have 1 start.”

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Posted 7 years ago

“Please don’t buy hereeeeeee DO NOT BUYYYY my items didn’t fit good and I had to pay for rerurn 😡😡😡”

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Posted 7 years ago

“I would of gave this company a 0 never Ofer from them again. I didn’t receive my package and they never Gabe me money back. Do not order from this company.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Fashionnova Reviews