Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I give Fashion Nova one star for the quick shipping & low prices. I bought a couple simple items of clothing: a white long sleeve v neck onesie, a black long sleeve shirt, and a pair of mid rise ankle jeans. When I unpacked the clothes I was immediately disappointed. The white onesie top was thin and the stitching was frayed with loose strings poking out of the sleeves and neck of the shirt. The black top was probably the most satisfactory and it still felt incredibly cheap and was rather ill fitting. The jeans were made of a really rough and scratchy denim that has yet to soften after multiple washes, and the rips look cheap and ugly. I have worn the white top once and don't intend to do so again as it was practically see through. the jeans are itchy and not worth the money I spent on them. overall, I am really disappointed. I ordered simple staple items and they couldn't even get those right, so I certainly won't be ordering again. I would rather spend a little extra money and get something that is wearable, than go for a bargain and receive garbage. I would not recommend for anything but single use throwaway clothes that don't need to be worn for extended periods of time. also, it is very difficult to get a gauge on the actual shapes and cuts of clothing when every single model is shaped like Kim Kardashian. There were really only extremely curvaceous models or plus sized models and next to no representation for anyone in-between. If you are of average build, good luck trying to gauge how their clothes will look on you through the pictures they provide.”

Helpful Report

Posted 7 years ago

“Worst customer service ever!!!! They are the ones who made the mistakes with my sizes, they a paid $22 to send back my return, because they need the tracking number as proof that you did send it. And almost a month later still nothing! I contacted and sent all the proof I have and yet they tell they don't have it!!! It's not worth it.”

Helpful Report

Posted 7 years ago

“I received an order from you guys.The order that you guys sent had three pairs of jeans and the jeans were all 1X. could only fit one pair of the jeans.I confided in fashion nova to send me pants that were 1X like the other 1X pants I have from you guys that fit me fine. Fashion nova, the supplier, sent me,the customer, pants that are not the same size but say the same sizes on the jeans. I was told that you guys have different design jeans,so the sizes may vary after the fact from a representative. I stayed on the phone going back and forth with a representative,that was telling me,the customer, that I basically have to be okay with the situation and there’s nothing that can be done about it. Then on top of that,you guys are going to hopefully reimburse me on a gift card 7-10 business days after you receive my package that took me $18 to send to you guys. I was not in the wrong in the situation and I feel like you guys should be reimbursing my shipping both ways whenever you guys decide to reimburse me. I think what really has me upset is how you guys customer service handled the situation. Your customers are who support your company and if they’re not happy then you didn’t do your job. Also, when I called customer service the lady kept ignoring me complaint and kept making me try to accept what she was saying and she kept repeating herself and rushed me off the phone.”

Helpful Report

Posted 7 years ago

“Lost $100 trying to return. The site claims it has an easy return policy yet it doesn’t take back any clothing that ends in .00 .96 .97 .98 and .99 so pretty much every price They said I can return it but I only get half back???!? Not to mention the sizes are crazy I’m a medium/large in Canada yet when I order all smalls they’re still huge on me?”

Helpful Report

Posted 7 years ago

“I ordered 4 different items on final sale. None of them fit correctly so I am out of pocket $75. I don't think the quality is that good and I think if something has not been worn and doesn't fit, I should be able to at least exchange it. I will not be ordering again and will discourage my friends from ordering from Fashion Nova.”

Helpful Report

Posted 7 years ago

“I've ordered 3 jeans from FashionNova. After 2 weeks, the package arrived. When I got home for the weekend, I opened it and it contained 6 male t-shirts. I've paid 78$ (plus customs duties.) I contacted their customer service and provided a detailed description of the problem. They told me that I should have reported the issue within 2 business days after delivery and because I've waited 4 business days, they couldn't help me. (I wasn't home during the week, so I could open the package only on the weekend.) They are not giving a refund and they will not ship me the jeans that I've paid for. I find it outrageous that FashionNova provides absolutely no compensation, although the mistake happened on their side. Lesson to be learned: OPEN YOUR PACKAGE RIGHT AFTER DELIVERY AND CHECK IT, OTHERWISE FASHIONNOVA CAN TAKE YOUR MONEY AND REFUSE TO CORRECT THEIR MISTAKE.”

Helpful Report

Posted 7 years ago

“Worst customer service! High end brands never treat customers like this! Would not place an order unless you 100% know keeping item or are ok with dealing with customer care department with no answers!”

Helpful Report

Posted 7 years ago

“VERY disappointing. 1 month after ordering, I get an email saying my items have been delivered but my local post tells me its been sent back as Fashion nova didn't include the full address. I contacted customer care and they told me I provided an incorrect address. That's why it was returned. I checked my original order and my full address was indeed there and CORRECT. So they have the nerve to tell me to order it again but that I'll need to pay for the shipping fee again. Not taking ownership for their mistake and charging me for it?! They tell me someone will reach out once its been returned. A month passes nothing. I reach out for an update and they tell me to fill out an international claims form and that it will take 30 days to process. A month later, I check in again for an update and THEY SEND ME ANOTHER international claims form saying it'll take another 30 days. Their customer care is a JOKE. No one even reads the messages, its all automated. What a horrible experience. I ordered in NOVEMBER. It's March and we're still talking about it. Highly unprofessional and ineffective.”

Helpful Report

Posted 7 years ago

“Fashion Nova is a scammer company. They sale stuff they know they don't have in stock and then then when you ask for a refund they tell you they can only give a store credit. How are you going to give a store credit when it was your fault not mind”

Helpful Report

Posted 7 years ago

“This clothes are purely low quality. Nothing to write home about”

Helpful Report

Posted 7 years ago

“Would give no stars if I could. Never received my order and when trying to resolve just had emailed ignored. Took over 6 months to resolve, still didn’t get my money back. AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“Horrible Return/Refund policy!”

Helpful Report

Posted 7 years ago

“I received a bodysuit with a tear in it. I reported it 4 days later and I was told that I needed to reported within two days. I asked for overnight shipping and the package was received a week and a half later.”

Helpful Report

Posted 7 years ago

“Waited 2 months for an order, figured it wasn’t going to be sent so asked for a refund, took a further month for me to get my money back”

Helpful Report

Posted 7 years ago

“Cheap material. Clothes stretch and tear easily.”

Helpful Report

Posted 7 years ago

“HORRIBLE CUSTOMER SERVICE. ONLY ORDER HERE IF YOU WANT TO BE TREATED LIKE GARBAGE. The first time I ordered from them, the items came 5 weeks late. I sent them back because I didn't need the items anymore. I sent them 5 separate emails, as it had already been more than 2 weeks past my return being delivered to them and on the FAQ it said to give them 5 days to process and issue a refund in the form of a gift card. They ignored ALL of my emails. They finally answered after I put the subject line as "Somebody freaking answer me!!!" The representative informed me "regrettably, we have no record of a return in our system." But I had checked my tracking on where the package was at and it was already delivered back to them! So they LOST the package I was returning. The representative who helped me out though was super punctual with his emails and all he had asked for was the tracking number and the return form I filled out. I then decided to give them a second because hiccups happen. The second time I ordered, everything was super smooth. Items were shipped within a day and when I returned something, the credit was issued back almost instantaneously. I needed to exchange one of the jeans for a different size. Did the exact same process I had done the last 2 times. This time, they LOST my return package AGAIN. And yet again, they have IGNORED ALL OF MY EMAILS. I have spoken to THREE representatives, DULCE SARMIENTO and ANDREA SORTO (you bet your butts I'm throwing your names out there) who answered once and never responded back and a third who still has yet to respond. They keep asking for a return receipt but I dropped the package a drop-off site which is the exact thing I did the first 2 times. The third defined the return receipt as the document that "shows how much you pay and the tracking number" which is what I have given to all 3 representatives now!! And all Andrea and Dulce have responded with is "email me back when you actually have it." Bro how many different forms of proof do I need to give to you simple-minded idiots that the package was DELIVERED TO FASHION NOVA. Freaking unbelievable.”

Helpful Report

Posted 7 years ago

“HORRIBLE HORRIBLE CUSTOMER SERVICE and RETURN POLICY. First of all, they advertise "Easy Returns" when in fact it's the worst return policy. One, it's NOT FREE RETURNs, unlike other ecommerce sites, don't buy from their site unless you are certain about your purchase. Two, they only do STORE CREDIT, you will not get your money back in your original payment which is appalling. It's worst than Forever21, at least at Forever21, you can return and get your money back! From a personal experience, they will lose your return. I sent in 3 items in the same UPS package and they only refunded me 1 item and claimed that the other items have not been delivered. Completely false, how do you received all 3 items and only refund one item. They continue to claim my return hasn't been received and will not update me in any way.”

Helpful Report

Posted 7 years ago

“Extremely horrible customer services, I order 2 pieces and one of them had the right size on the bag and a different size was inside, I reach out to them thru email twice and still haven’t hear anything from them. I’m about to dispute this with my bank, don’t order from them.”

Helpful Report

Posted 7 years ago

“HORRIBLE. I ordered my package in hopes of getting it before Valentines Day. I never received my package after days of getting delayed. The package ended up getting sent back to fashionnova, and they never refunded the money to my original form of payment! They would only offer me a gift card but I am never ordering from them again.”

Helpful Report

Posted 7 years ago

“Terrible service, they have messed my order up 4 times and they make you jump thru hoops in order to correct it, my last order was a 2 piece set and I only received one item, they also only post the good reviews cause when I posted my experience on their website, they deleted my review”

Helpful Report

Posted 7 years ago

Fashionnova is rated 2.0 based on 2,898 reviews