Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,898 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for starters they DO NOT PICK UP THE PHONE. Second I referred a roommate and he spent over $100 dollars on their website and I was suppose to receive $30 for that. It never came because we have the same shipping address and that's not allowed. Where does it say that sharing a shipping address isn't allowed? I emailed them and every time i respond to the email someone new emails me back and keeps saying the same thing. They need better customer service for sure....”

Helpful Report

Posted 6 years ago

“Terrible service and email responses from the fashionnova team seemed automated or completely unhelpful. Ordered my clothes 13th april and they are apparently still in transit to yodel and its not going to arrive by the looks of it even though i have sent 10+ emails to them trying to sort out the issue. Never ordering from them again”

Helpful Report

Posted 6 years ago

“I purchased a dress from this company that was 44 USD. Initially, I paid less because I had some discount coupons. Unfortunately, someone at this company was not using their head at all. Instead of using the amount I paid for being 24 USD, they mentioned the 44 USD. That is 20 USD more. For that reason, I had to pay customs worth something like 25 USD. Now customs does not want to give me my money back after telling and showing them that I paid less for the dress. I have the evidence that I paid less and no customs costs should have been charged. If only Fashion Nova mentioned the correct amount, I did not have to pay customs of almost 25 USD. Therefore, Fashion Nova should pay me my money back or give me a discount of the same amount I paid to customs in the Netherlands. This is their fault for not mentioning the correct amount. Just to be clear, I did not get a refund yet.”

Helpful Report

Posted 6 years ago

“Sizes are way off. They will only give you a gift card back to their store. Quality is terrible. Had to pay for shipping to return.”

Helpful Report

Posted 6 years ago

“I wrote a review previously Im not sure how they got a three stars rating from me but if I could give 0 I would.... I hate fashion nova and I have canceled them. I tried to get my money back for an order and they just won't respond to my queries. DON'T WASTE YOUR MONEY OR TIME WITH FASHION NOVA!”

Helpful Report

Posted 6 years ago

“I purchased a gift card for my sisters birthday and they said they couldn’t fill the order. Wtf! It’s a gift card! Never got my money back either. No email response or phone call. Fraudulent company. Do not shop here. Report them to your credit card company so they will lose credit card privileges.”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY. THEY SEND INCORRECT ITEMS THAT THEY HAVE IN THEIR SALE SECTION (THE ONES THAT THEY CANT GET RID OF ONLINE), THEY WILL SEND TO YOU BY “ACCIDENT” AND IF YOU DONT REPORT THE ITEMS WITHIN 48 HOURS (for ex: if you are out of town and can’t check the mail in time) THEY WILL KEEP YOUR MONEY AND APOLOGIZE FOR THE INCONVENIENCE( even if it was their fault for packing the wrong items in the first place). THEY WONT EVEN CREDIT YOU IN A GIFT CARD FORM OR SEND YOU THE ORIGINAL ITEMS YOU ORDERED. Report them to “Better business bureau”. Fashion Nova is a shady company. I am writing this to warn others from getting their money taken from them.”

Helpful Report

Posted 6 years ago

“This is possibly the worst company known to man-kind! They forgot to ship me an item that I purchased. They only gave me a store credit back for the item the THEY forgot to ship and told me I needed to reorder it...hence I would have to pay a different sale price AND pay shipping unless I wanted to spend another $75. They only can be contacted via email (which I now understand because they have the worlds worst customer service and their phones would be ringing off the hook). They eventually told me that they would issue a refund for the item back to my card, which I never did receive after countless emails back and forth. It became such a headache that I just cut my losses and decided It was a lesson learned! NEVER shop Fashion Nova. EVER! If I could give them anything lower than 1 star, I would.”

Helpful Report

Posted 6 years ago

“Horrible customer service. They sent me an incorrect item and when I called to have the correct item shipped, that item was sold out and they only wanted to issue me a refund if I sent the incorrect item back. It’s unfortunate that they would allow a customer to pay for the shipping fee when it was their mistake that they sent me incorrect items that I did not order. Ridiculous.”

Helpful Report

Posted 6 years ago

“Never received my package Very bad service of shipping to Europe. I have never receive my package, as the shipping company Global Freight System first said me to pay 18 pounds more for the customs, but you just cant pay because their system doesnt work not online, not via bank, so the parcel couldnt be shipped. And the shipping company never ever respond neither on messages, neither on calls. And of course I cant refund my purchase. As said Fashion Nova they dont take responsibilities for shipping company, but the do have a responsibility to choose the right company. Worst service ever. Will never choose this fashion retailer again.”

Helpful Report

Posted 6 years ago

“This is by far the worst company ever. The size doesnt match order. Quality of the material??? Baaaad! Plastic looking non fitting clothesline. Cheap laces and once you pay, your money is gone🤐🤐🤐🤐”

Helpful Report

Posted 6 years ago

“Disgusting customer service, bad quality”

Helpful Report

Posted 6 years ago

“Disgusting horrible customer service”

Helpful Report

Posted 6 years ago

“I made 2 orders from the U.K and Fashion nova lied that they shipped and i should contact my courrier Yodel i have been in touch with yodel many times and they have told me fashion nova sent a pre shipment form only but not the actual order. its almost 2 months now like how the hell do you take people's money and lie about shipping their items when you didn't and when asked you keep lying some more? 2 orders really if it was one i would have said mistake but reading the reviews it seems us international customers are being scammed more and are seen as easy targets as we live far. My advice to anyone is STAY AWAY or if you have to shop use Paypal otherwise you will not get your items and they will never refund. Plus the customer service is terrible they just send generic emails with useless codes...WE WANT OUR ORDERS OR REFUNDS @FASHIONNOVA!”

Helpful Report

Posted 6 years ago

“RIP OFF MERCHANTS !!!! AVOID FASHION NOVA LIKE THE PLAGUE FOR YOUWILL GET SCAMMED!!! I ordered items almost 3 weeks ago. These fools did not have the decency to tell me tbe truth when I asked about my items. Oooh it's still in transit. Someone finally confirmed my items were lost in transit. Came time for the a refund. I got told i would be getting sore credit as they are a credit based company. I call BS!!!! if you are able top take payment via PayPal you should be able to refund the same way Fashion Nova, stop ripping your customers off. I will be pursuing a full refund you best believe it. AS I SAID DONT GET RIPPED OFF BY THESE SCAMMERS!!!!”

Helpful Report

Posted 6 years ago

“BEWARE EVERYBODY ORDERING FROM EUROPE! They have this new scam you pay shipping (while ordering) plus additional custom duties at your door when the package arrives. I ordered normal shipping but they automatically put express which I couldn’t change nor ask for since it’s more expensive. I had to pay 28 euros of customs duties in cash at my door, in addition to 19 euros for shipping. Almost the same amount my two outfits cost. And the clothes are made in China so beware! It’s cheap/poor quality! Fashionnova are a bunch of scammers, it’s a disgrace! I will never order from this website again.”

Helpful Report

Posted 6 years ago

“I will never order from fashion nova ever again I bought shoes from them the shoes were too small I was told by a fashion nova representative to return them and i wasnt getting a refund they were going to send me a coupon code and I could pick a bigger size shoe later to my surprise they are making me pay an extra shipping fee on top of the two shipping fees I've already paid I will never order from fashion nova ever again”

Helpful Report

Posted 6 years ago

“I ordered 3 dresses from fashion Nova and 1 of the dresses was ripped!!!! This is ridiculous!! It’s. A global company! & they are sending damaged items to their customers? Now they will issue credit but of course I don’t want the credit cause I’m not purchasing from this website again! They should refund our money back!!!!!”

Helpful Report

Posted 6 years ago

“I just want to start by saying I order from Fashion Nova a lot. I like their clothes but I have had some bad experiences. I once received to left boots, I emailed them and they asked me for pics. I sent them pics and never heard back from them. I still have two left boots I can't wear. They cost me 49.99, I believe. I also once received a bodysuit with a huge hole on the side, it cost me a little over 20 bucks. I didn't even bother to email them. I just ordered another and that one came in fine. The other issue I have, I noticed my orders take long to process than what they state on their website. They just sent me an email letting me know that the last order I placed is taking longer to process AGAIN. I usually order from at least twice a month. I think I am just going to stop! ORDER DELAYED Due to delays in our warehouse, we are still putting the finishing touches on your order. We’re as excited for you to receive your order as you are! While we don’t have an estimated ship date for you yet, we will be dispatching your order and sending you a tracking number ASAP. If you’d rather not wait any longer and would like to cancel your order for a refund or gift card, please click here and we will make every effort to cancel your order. Please note that we are unable ro cancel orders that are already in the process of being shipped. Of course, if you want to wait for your order, you don’t need to do anything. While we do not anticipate a significant delay, we will be monitoring your order - and if it doesn’t ship within 10 days of your original order date (and you don’t cancel prior to shipment), we will automatically cancel and issue a refund to your original form of payment.”

Helpful Report

Posted 6 years ago

“I received a email saying that 2 of my items weren't available. Did u put my cash back on my card”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,898 reviews