Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again will I ever buy from fashion nova. I order $75 worth of clothes they were all large and they didn’t fit. Not only didn’t the clothes fit but the material is shitty. I returned the clothes on nov 27 and I haven’t gotten a email that they would give store credit or anything. Don’t buy from fashion nova.”

Helpful Report

Posted 6 years ago

“So I made a number of purchases with this company over a month long period. Some items are ok and others are poorly made or run small. This company by far has the worst customer service department when you return items they claim that the item was filled out incorrectly and state they need a tracking number but they still drag their feet in issuing you credit because they don't do refunds. Also, you have to watch your order that when you are supposed to get free shipping they charge you for it. Save yourself a headache and go somewhere else to order from.”

Helpful Report

Posted 6 years ago

“Very poor customer service”

Helpful Report

Posted 6 years ago

“I wish I could write zero stars for this website. I placed an order through PayPal. Side note: always use PayPal when shopping online so you're protected from Scam companies. After placing it I never received a confirmation email which is common. Being that this is the second time this occurred with this site for me I decided I'd wait a day and get back to them. I emailed and not only could they not locate my order after taking my money. They kept repeatedly asking me for an order number I could not provide due to the fact they never sent me an order number. It wasn't even showing under my account I have with them online. But it was showing the money being taken from my bank account! I am going to miss ordering from them but this past experience has sent me over the edge. Why am I having to hunt down an order? Maybe its because they just had a HUGE 40% off flash sale and its all a gimmick to get our hard earned money. I tried calling after two days worth of emails didn't work and was left on hold for ten minutes. Clearly a money grabbing scheme. Hey Jesus Amaya, you're an imbecile!”

Helpful Report

Posted 6 years ago

“Their customer service is absolute trash. They shipped my order using ONTRAC-- a regional shipping carrier so notoriously bad that I would not have ordered had I known that's who they used-- so of course I didn't get my order. I contacted customer service, and not only are they not helping me, but their representative "Fern" was *openly hostile* when I asked that someone actually help me instead of repeatedly sending me the exact same form letter.”

Helpful Report

Posted 6 years ago

“Clothes are cheaply made and never fit right. They rip 30 minutes into wearing them. And when you try to return they first say they will offer you only part of what you paid and then they go back on that promise and wont give you any money back. DO NOT BUY FROM FASHION NOVA.”

Helpful Report

Posted 6 years ago

“Informs that shoes run “true to size;” but on arrival shoes are more than 2 sizes too small. Then, after paying shipping, informs that after paying return shipping, only “refund” is a useless store credit. I would leave 0 stars but it’s not an option.”

Helpful Report

Posted 6 years ago

“Got A notice that my order was delivered, never got anything and contacted fashion nova headquarters and they were no help! I bought two dresses and still have nothing. No refund no dresses.. they suck never ordering from here again. I just lost money and there customer service is no help”

Helpful Report

Posted 6 years ago

“There pants aren’t the correct sizing they fade after 1 wash they don’t have good costumer service I had to wait 40+ days to be notified that the item I was waiting on the most was not shipped and i had to wait an extra 12 days for return and yes i did email them multiple times after the first 12 days they basically wrote a bs email idc you didn’t get the leggings you’ll have to wait 12 more days for your money back their clothing is forever 21 over priced 🙄”

Helpful Report

Posted 6 years ago

“I purchased several outfits from Fashion Nova, returned the ones that didn't fit (mind you I paid $16 to ship it) and I have yet to receive a refund. No one answered the phone and no one will get back with me on the status of the return. DO NOT BUY FROM FASHION NOVA.”

Helpful Report

Posted 6 years ago

“If you dont mind losing your money, time, and sanity, order from Fashion Nova. You will basically get the run around when (not if) but when you havent recieved your package after ordering weeks in advance. Once you decide to call and email after multiple times and decide to threaten with reporting them ,then you recieve an answer or your order will get shipped. Oh mind you, I have paid for 2 day shipping multiple times only to recieve my orders weeks later. PLEASE PLEASE PLEASE go somewhere else. Im trying to save you from the headache and money loss!!!”

Helpful Report

Posted 6 years ago

“I bought a dress it was a hole in the sleeve and in the front of the dress the thread was all gathered together. This was my first time ordering and my experience was not good. I think you all should look the merchandise over before you ship it out to customers.”

Helpful Report

Posted 6 years ago

“DO NOT GIVE REFUNDS!!!! STORE AND ONLINE CREDIT ONLY... CLOTHES ARE CUT SMALL...RUN...FOREVER 21 AND H&M ARE MUCH BETTER!!!”

Helpful Report

Posted 6 years ago

“I like the staff but there customer service is horrible, it is hard to return and if you do you will never get your money back. They are not professional in dealing with customers. I will never shop with them. Windsor store has similar things and way better service that is my change to.”

Helpful Report

Posted 6 years ago

“YOU WILL HAVE TO CALL,CALL AND CALL TO RECEIVE A STORE CREDIT FOR YOUR RETURNS. They dont honor their company policy on returns unless you call, have order #, exact names of items you're returning and talk to several different people.”

Helpful Report

Posted 6 years ago

“Without even hearing of this company, I received an email about my newly activated account. How can that be when I never signed up for this? Most places require you to click on a confirmation email to be certain it was you that signed up for the account. When I emailed them, they said there was no way to delete an account. Seriously? How is that even possible? If they ever try to charge me for anything, they will have serious issues on their hands!”

Helpful Report

Posted 6 years ago

“The front pocket is sewn into the seam so I can’t put anything in it and it is uncomfortable. At first they offered a refund but then sent me another email saying I won’t be getting the refund.”

Helpful Report

Posted 6 years ago

“I placed an order on the 5th of January. I received an alert saying I would receive my order on the 7th. I was excited at how fast I would receive my products. Here it is the 29th and I still haven't received anything. I went online to track the order and it said that it was being returned to sender because they didn't put my name on the package. Emailed Fashion Nova several times and they said they cannot do anything until they receive the package. 3 weeks later No credit to my account, No email, No nothing. Finally googled a contact number spoke to someone and told me I had to put in a claim with USPS because they still have yet to receive my package. So I put the claim in and it was approved 2 days later and FN still haven't credited my account, Long story short. Fashion Nova sucks. Once I use my credit and pray i receive my package I am never ordering from them again”

Helpful Report

Posted 6 years ago

“I ordered a jumpsuit when I received it it was too small I returned it fashion nova gave me a gift card I can only use on their website, I ordered the same jumpsuit in a bigger size they never send it. No one wants to talk to me about my money that I worked so hard for”

Helpful Report

Posted 6 years ago

“worst experince ever never shopping their again. i wanted to return earnings and they did not tell me it was final sale”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews