Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is terrible. Ordered a jacket and of course was charged right away. I had a code I used for 1 day shipping. 3 days later and still not shipped. I get an email saying they are experiencing delays yet expect to ship my item out in 3 days. Over a week later they say the item can’t be shipped and that they have to issue me a refund. How can you not ship a package? It’s literally what your company is supposed to do. I will not shop here anymore”

Helpful Report

Posted 6 years ago

“Don't buy from this company. They take your money, but don't send the merchandise. I placed 3 orders back to back only received 1 out of 3. Read reviews online. Check out complaints on Better Business Bureau. They delete all of my comments on Facebook instead of responding and making things right. Thieves!!!!”

Helpful Report

Posted 6 years ago

“I placed order a month ago. Never received items . When emailed always auto email. Last rep was processing refund haven’t received yet. Nor will anyone every pick up. My first and last time ordering with them ..”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THIS WEBSITE! I ordered 10 items on black Friday and the following day I ordered 2 more items. They didn't even start processing my order until 2 weeks later. When I finally did receive my order, it was the second order I placed for the two items. I received the order that I placed second.. before the first order of 10. The two item were perfect but when I finally got my first order of 10... THERE WERE ONLY 8 ITEMS IN THE PACKAGE!!! So I emailed Fashion Nova, since you can not call them... They finally responded three days later letting me know that the 2 items I did not receive were out of stock...(why wouldn't you say that before charging me) and that they were going to give me a refund, and I should see the refund within 5-7 business days (weird but okay) SIDE NOTE: When I sent them the email I sent the a picture of the 10 items I ordered and then the package label which only shows 8 items. Now it is DECEMBER 24th and they are just now emailing me back asking for the pictures of the packaging label showing that I did not receive them and then they will work on processing an email. MIND YOU THEY SAID ALREADY THAT THEY WERE ALREADY PROCESSING MY FREAKING REFUND! I would let them keep this money to donate ..to pay for better customer reps but they got celebrities endorsing this dumb company. It's like all the plastic from their bodies went to their brain. HOPE THEY GO OUT OF BUSINESS!”

Helpful Report

Posted 6 years ago

“Do not order anything online. You will never receive it. I placed an order on Nov 13th for New Years. I just canceled my order on Dec the 17th b/c I knew I wasn't getting it before New Years. The only good thing about that site is I did receive my refund in 3 to 5 days. If you want something from Fashionnva go to Amazon. I found the same jumpsuit for cheaper and it came in 3 to 4 days.”

Helpful Report

Posted 6 years ago

“Their clothing comes used and with stains on it!!! They expect you pay the returning fee. This has happened to me several times”

Helpful Report

Posted 6 years ago

“Everything you read here is true, I ordered on November 21st and it’s Dec 24th, almost 300 dollars worth of clothes and still no shipping, no refund. Emailed countless times and nothing proactive, don’t even bother calling. They are thieves and deserve to be shut down. Please please save your coins and use it in another shop. Fashionnova is a scam, tactless and unprofessional. I regret ever trying to buy their clothings.”

Helpful Report

Posted 6 years ago

“I placed an order on 11/15/18 and today 12/23/18 and I have yet to receive my order all I have gotten is a confirmation email from them. I have email them and all they say is that my order will be shipped soon and that was sent by email on 12/11/18. No tacking I for no shipping I for nothing more from them. This is actually outrageous how long I have been waiting for this two items ordered before thanks giving and it’s two days before Christmas and still nothing”

Helpful Report

Posted 6 years ago

“Fashion nova has the worst jeans ever! They are all either too big or too small. The croch area is super baggy/loose and the bottoms of the jean legs are super tight. They do not issue ANY refunds, except an “ e gift card” and they refuse to pay for shipping in returns. So yeah, you’re paying under $20 a jean. But after you return it a few times, you ended up paying the same amount or more at some other stores. Fashion nova is not what is seems and truly a waste of money and time. I would discourage anyone and everyone from purchasing from them. Negative five stars!”

Helpful Report

Posted 6 years ago

“The worst customer service ever I will never order from them I purchased $85 worth of merchandise I haven’t received my pay today shipping I sent already 20 emails and no response they text me and they said that it’s been shipped the next two hours the order has been canceled I contacted FedEx they said there is no package to be picked up because they canceled they made a label but no package and these flyers on the app it says to contact FedEx to range another delivery attempt Very bad customer service I’m very disappointed and they don’t have a phone number to talk to anybody it’s only automated system and it’s funny the only refunded $16 off of my money I don’t know where the rest of my money”

Helpful Report

Posted 6 years ago

“I ordered from fashion nova previously without any problems so I figured it would be fine as usual but no the complete opposite. I placed an order two months ago and still haven't received it nor a refund. I received an automated email saying some items were out of stock and that I could cancel and get a refund or wait for them to get back in stock. I tried to cancel but it didn't work I was never refunded. I emailed three times and I received an automated email saying someone would get back to me but no one ever did. They actually sent an email saying not to submit multiple emails because they are being "flooded with questions". Sorry my emailing about them stealing from me is such an inconvenience to them. Fashionnova is a complete scam they are stealing from people and clearly don't care about it.”

Helpful Report

Posted 6 years ago

“I am a new customer and I placed an order on 11-15-18 and today is 11-22-18 and I have yet to receive my package this company has not been able to give no type of information that purchased was not cancelled nor was the item on any wait list. I can certainly say I will not be ordering from this website ever again.”

Helpful Report

Posted 6 years ago

“Something have to be done about this scam and us customers not receiving our items. I'm taking this to the media live speaking out warning people about this company”

Helpful Report

Posted 6 years ago

“I placed an order on 11/27/18, I received a confirmation email for the order, I have yet to receive the order or any tracking information. The order was not cancelled and I have not received a refund. I sent several emails and never received anything more than an automated response saying I would get a response in 24 hours. I tried calling but all you get is recordings. It would be great to receive my package, as it is a Christmas gift. I went through reading the reviews and people that order at the same time I did have either received their order or a refund, this makes me even more aggravated. I understand it’s a busy time of the year, but if a company is able to keep having sales, posting all over social media and stocking new items, there is no reason why they shouldn’t be able to contact me to tell me what’s going on or to offer a refund. I do really want my items, I just don’t want to deal with this.”

Helpful Report

Posted 6 years ago

“Ordered an item over two weeks ago and still have not received it or any form of an update! I have called numerous times and the customer service just keeps looping you back to messaging on the website. I have sent three different emails and have not received any sort of reply. The WORST customer service! I cannot even BELIEVE this brand has such a huge following on social media and so many "influencers" pushing it! WORST WORST WORST! Everyone on here PLEASE file a complaint with the Better Business Bureau so they can be shut down. I WANT MY MONEY BACK!! THIEVES!!!”

Helpful Report

Posted 6 years ago

“You can take action and submit a claim with Internet crime complaint at www.ic3.gov/complaint about Fashion Nova. After months of scamming customers, you can take action!”

Helpful Report

Posted 6 years ago

“worst company i’ve ever shopped. they never shipped items to me that ended up “backordered” and instead of simply refunding me once this was established like any NORMAL company, they have given me the run-around for nearly 2 months and STILL nothing. they’re crooks and deserve to be shut down after the amount of BS i’ve been through!”

Helpful Report

Posted 6 years ago

“Well, i ordered 10 items & only 4 came, i emailed them but its been about 2 weeks no refunds and i still haven’t received my clothes. Their customer service is awful and so unhelpful. Please don’t waste your money here.”

Helpful Report

Posted 6 years ago

“I wish I could give zero stars. First off they never sent my shipment. I was counting on the dress for an event. It was almost a month of waiting for the order to be fulfilled and still wasn’t fulfilled. I asked for a refund because I didn’t receive anything and frankly I wish to not do business with them anymore any way. I still have not received my refund. How do you take money without sending a product out? Please do not buy from them. Also, they purposely don’t pick up any calls.”

Helpful Report

Posted 6 years ago

“I ordered four items on November 15th. I was supposed to get my stuff shipped in 2 days free shipping. It is December 21st, a few days away from Christmas and I still don't have my items. Not one of my items have showed up, I have received no updates and is not even shipped. I contacted fashion Nova about five times now. The first time they said they haven't forgotten my order it will be arriving very shortly, it's delayed. I didn't get any response the next three times when they said they will get back with me 24 hours. Last time, they told me to stop emailing them because they have multiple orders and it's currently being worked on. They are very unprofessional with how the way they handle orders. I am tired of waiting, they haven't shipped my order at all and others. However they continue to restock, create more sale codes and create more free shipping instead of taking care of the orders that people ordered first and still currently waiting on. This place is an absolute joke. This is the first time in two years I've had this experience with Fashion Nova. They told me to either continue to wait for my items or I could cancel at anytime and I'll receive store credits. If I cancel my order, they will not even give you your full refund or full store credit of what you paid. This business is very unorganized and should be shut down. They have the most careless and terrible customer service ever. It seems like they care more about the money then taking care of their customers. I work hard for my money and I don't play when it comes to it. Everybody spend their hard-earned money for this place to get their orders and they could care less. I am done with this website, I will not return to them ever again. They are horrible.”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews