Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could put 0 stars. They have the worst customer service of any company Iv ever used. I will never shop with them again as they are no help and also no help with making a return! Horrible company!”

Helpful Report

Posted 6 years ago

“I ordered with them December 18th and I paid for next day shipping. My order was canceled the next day by the sender. I have been emailing them for four days with no response when it says online I will get a response in 24 hours. At this point I just want my money back and I won’t be shopping with them anymore it’s definitely not worth it”

Helpful Report

Posted 6 years ago

“WORST Customer Service ever! I ordered two hoodies from their website. When I received my package, I got two blouses. I tried calling their customer service and it kept redirecting me to their website where I should email them. I emailed them and no answer. Ridiculous. The package did not even come with a return label!! Never buying from here again!”

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Posted 6 years ago

“If I could give this company 0 stars I would !!! The worst customer service I have ever experienced! My package has ended up in Brazil ! I love in Florida and noooo one on their end will help me ! Do not purchase from them !!!!! The absolute worst ohhh also this has been going on for over 2 months !!!”

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Posted 6 years ago

“Aholes - not happy, bad customer service..”

Helpful Report

Posted 6 years ago

“First and last time ordering from them. I waited for this particular sweater to become available when it did I quickly ordered it. Well I waited and waited I finally get an email saying they are processing my order. The next day I get an email telling me I've been refunded the money the order has been cancelled. Never again they need to get it together!!”

Helpful Report

Posted 6 years ago

“I placed an order with Fashionnova and only received one item off the order and I ordered six items. I have emailed them tried calling the customer support. Its been 3 days and no reply. The same incident happen to my daughter about two weeks ago. I am very disappointed with Fashionnova and they have lost a valued customer. I will not be ordering from them again. They are not a trustworthy company... they will take your money and not return your calls or email!”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would. Fashion Nova has the worst customer service. I placed my order over 3 weeks ago and never received it. I tried contacting customer service but, of course, no one is available to speak to you. All it is is an automated operator that directs you to the website. This is first and last time I shop with you guys. This is ridiculous. I’ve never seen a company to be so unorganized. Never again.”

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Posted 6 years ago

“Fashionova you have the worst customer service ever, it took over 3 weeks to receive my order only to find out that it was incomplete send a couple of emails and never hear back from anybody. You just lost a cuatomer here.”

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Posted 6 years ago

“The absolute worst ever. The material is bad. The fitting measurements are not accurate and their shipping needs to get better. Also know that you don’t get a money refund when you return. Only store credit. So what if I don’t ever want to order from here again? Money just went down the drain.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I took the proper steps to return an item and never received store credit. I’ve emailed them and never got a response. Tried to call and they don’t answer, then it hangs up on you. I’ve spent so much money purchasing items from this company, never again!!!!”

Helpful Report

Posted 6 years ago

“Took almost 3 weeks to get an item and even a tracking number. “Cancelled” my item and asked for a refund Five times online and still haven’t received it. Won’t ever use this scam website again.”

Helpful Report

Posted 6 years ago

“BEWARE FROM ORDERING ANYTHING FROM THEM. I ORDER OVER 100$ OF ITEMS AND NEVER RECEIVE ANYTHING. EMAIL THEM AND ALL THEY SAID WAS THEY WAS ALL OUT OF STOCK. AND THEY WILL SEND ME A FULL REFUND TO THE ORIGINAL PAYMENT NOW LOOK AND ITS BEEN TWO MONTHS AND STILL BOTHING BACK! Do NOT ORDER FROM THEM ALL THEY DO IS TAKE YOUR MONEY. AND ALL OF THIER REVIEWS ON THEIR WEBSITE ARE FAKE!!!!!”

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Posted 6 years ago

“BUYER BEWARE!!!! THIS COMPANY TAKES YOUR MONEY BUT DO NOT SEND YOU THE ORDER. THEY DON'T ANSWER THEIR PHONE, THEY DON'T ANSWER EMAILS, THEY JUST TAKE YOUR $$$$ AND BASICALLY 💩💩💩 ON YOU. PLEASE DON'T WASTE YOU HARD EARNED MONEY. CHECK AND SEE HOW MANY COMPLAINTS WERE FILED WITH BETTER BUSINESS BUREAU.”

Helpful Report

Posted 6 years ago

“On October 11th, 2018 I ordered $693.40 worth of products from fashion nova. I did not receive an update, email, or confirmation on my order until October 18th, on which they inform me that due to the new warehouse they switched to that order is delayed. On October 28th I called into customer service after trying several days before and emailing multiple times to no avail and finally spoke to someone. A girl named Ashley was nice, but still had no answers on when my order would be shipped or even fulfilled. On November 11th I received an email that my order has shipped and that I could finally track it. When I opened the tracking it said status not available, for over a week I checked it and finally gave up. I called several times since then and waited on hold for more than 50 minutes each time before I finally talked to someone again on November 17th. They told me that the email I was sent saying my order had been shipped was a mistake and that they have to send me to escalations. I waited on hold for over an hour before i was finally transferred to escalations and then the line got disconnected. I was never called back. When I called back once again the person was completely disrespectful, wouldn't give her name because she know's she was disrespectful, and still didn't give me a status and would not admit to me what was wrong. She also would not let me speak to management and hung up on me. It is now DECEMBER 19th. I have not received a word from the company other than their constant emails and texts about their fast shipping and deals right now. I have even messaged them on facebook and can't count how many emails and total phone calls I have made. I have tried everything several times. Please help me to get this fixed. I want my money and I want them to be reprimanded.”

Helpful Report

Posted 6 years ago

“They didn't send my order in 2 days as stated. Also they didn't send the jeans I specifically ordered from their site. This was the second time I had purchased from them. The 1st time I had no issues I received the right items no problems. Well after this experience I WILL NOT be buying anything from this company! Which I think is a total scam! And only operating off of sheer greed! I WILL not recommend Fashionnova to anyone! And rather go back to shopping with the big name companies who value their customers over profit and honor their word with shipping and actually ship the product their paying customers brought and expect to receive. And that will refund money,or exchange items when they know they messed up,don't charge us for shipping when they've messed up on their end!!!”

Helpful Report

Posted 6 years ago

“CLASS ACTION LAWSUIT! I, a long with so many other customers on here have ordered clothes, not received them, and have yet to receive a refund or store credit. Fashion Nova is a thief! I have been trying to obtain a refund for items I never received since Oct. and it is now Dec. If only they could refund your money as quick as they take it. NOTE TO FASHION NOVA :Try hiring some LIVE sales reps with all the money you are stealing from people. No one should have to email back and forth with an automated system for a company who was googled more than Gucci and Versace in the past year! Let it marinate! You will NEVER get to their level because your customer service is non existent!”

Helpful Report

Posted 6 years ago

“the customer service via email is horrible! Does not acknowledge anything about the problem via email. On top of it, their 800 number does not work. So you can’t even get somebody to assist you. Horrible! They missed two items on my last order, did not inform me they did not have the item in stock. Instead the shipped out the rest of the order and did not even issue me a refund.”

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Posted 6 years ago

“I only gave them one star because i couldn't give them a zero. Fashion Nova is the ABSOLUTE WORST in every aspect from their customer service process, customer service itself, and shipping. Customer service never answers my exact question that I ask, they send some automated message. I ordered my items on dec 2nd, they stated it takes 7-10 buisness days to process, and it's well over due. On dec 12 I received a tracking number and it is now dec 19th and my items have not left their so called "new and improved" distribution center. I am honestly looking into seeking leagal action. I feel as if they are trying to steal my money. This is not the first time Fashion nova has had issues. I want my money back and then I'm DONE!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews