Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,867 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend. I received the wrong item in December. They only give me store credit and half of what I paid. They don't pay for shipping so I wasted more money and they kept half.”

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Posted 6 years ago

“There sized are so misleading. It’s so annoying. I’m done.”

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Posted 6 years ago

“Horrible. I sent back a return for two dresses answered never got my gift card. When I emailed they said what’s the tracking number. People don’t keep the tracking number. then they tell me there’s no other way to check it??? I DONT HAVE THE TRACKING NUMBER. They should be able to track it by last name”

Helpful Report

Posted 6 years ago

“TERRIBLE. AWFUL CLOTHING AND HORRIBLE CUSTOMER SERVICE. THEY CHARGED ME FOR AN ITEM THAT I NEVER GOT, AND REFUSED TO GIVE ME MY MONEY BACK. I placed my first order with Fashionnova and bought some pants. I used the size chart and bought all the pants in the same size. When I got my order, only half of the pairs fit me even though they were all the same size and had the same size chart. THE WORST PART was I ordered and was charged for a pair that they told me afterward was "out of stock". How was I even able to order an out of stock item?? Instead of refunding me, they charged me for this out of stock item, and refused to refund me. They gave me credit in an "online fashion nova gift card." I asked for an actual refund to my card because I don't want to order from this company ever again. It took them LITERALLY THIRTY DAYS to even have a real person answer my emails instead of their automated reply. The person told me they cannot refund me. They stole my money for an item they knew they didn't have, instead of just cancelling it before charging me and processing my order. I have never had a company who wouldn't refund me or who took a MONTH to even reply to an email. Horrible.”

Helpful Report

Posted 6 years ago

“Ordered 3 items December 2,2018 & received TWO of my items mid December, its jan, 12 & I still never received my last item nor a refund or a REPLY from fashion nova at all!!! This company doesn't deserve to be a company if they can't act like one! I was told in the same shipment email for my 2 items that I would be credited within 48 hours and I have never heard back from fashion nova & I have emailed countless times and even reported to paypal who closed my case because fashion nova responded to them with a tracking number of the TWO items but not the third!! When I reported it exactly for my last item!”

Helpful Report

Posted 6 years ago

“I wish ican give a negative star. First time ordering took a month to get and two items were wrong. I retur need them with tracking number and they claim they cant find. they have 70.00 of my money which they won't refund or credit me. First and last time im buying here. their phone number is a joke they send you to the wrbdite which by tge way takes them weeks to answer. They suck”

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Posted 6 years ago

“If i can give them no stars i would ! Very disappointed my order took forever to come and when i did get it i had 2 missing items never ordering again !”

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Posted 6 years ago

“I placed a large order before Christmas. My package was delivered when I was out of town. When I came back, there was missing items. I reach out to Fashion nova via email, and they basically said since I didn't report missing items within 2 days of receiving my order, they would not be able to refund me for the items they never sent. I order a lot from Fashion Nova. Since this happened I will NEVER order from them again. They Stole my money.”

Helpful Report

Posted 6 years ago

“They are croookssss.. and liars”

Helpful Report

Posted 6 years ago

“WORST COMPANY EVER!!!!!! THEY NEVER SENT MY ITEMS TO ME AND NOW WILL ONLY ISSUE ME A STORE CREDIT AND NOT MY MONEY BACK. I SENT THEM MY RECEIPT AS WELL AS MY PACKING SLIP, THEY FIRST SENT A E MAIL STATING THEY WILL GIVE ME A REFUND TO THE SAME CARD I USED. STILL THEY SENT ME E GIFT CARD INSTEAD!!!! I HAVE GONE BACK AND FORTH WITH THEM AND THEY STILL WON'T ISSUE A REFUND. I DON'T WANT THE CARD NOR WILL I USE IT! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!! THE FACT THAT WE CAN NEVER TALK TO ANYONE IS A DEAD GIVE AWAY THAT THEY ARE SHADY! THEY ACT LIKE THEY ARE THE ONLY ONES ON THE PLANET THAT SELLS CLOTHES. THE SIZING ISN'T ACCURATE AND THE SHIPPING TIME IS RIDICULOUS!!! IF I HAVE TO HIRE A ATTORNEY JUST TO GET MY MONEY BACK I SWEAR I WILL. IT'S JUST THE PRINCIPLE! THEY FEEL THEY HAVE FAMOUS PEOPLE PROMOTING THE CLOTHES AND CAN TREAT PEOPLE ANY KIND OF WAY.”

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Posted 6 years ago

“Fashion Nova stole my money . Never got my items, never got my money. Please stay away from this scamers.”

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Posted 6 years ago

“Sent back two shirts on Dec 28, 2018 company claims they have no record of my return still til this day going back and forth with them by email to get my refund tracking show they had recived my items. I miss placed my return receipt from the post office they want a pic of it in order for me to get a refund so now I am dealing with the post office to try and get a copy of it worst experience of my life with this company its $33.98 by they way this company is you would think I was trying to get a thousand dollars it’s so rediculous do not buy from this company there sizing is not consistent and if you do and have to return stuff make sure you keep you post office return receipt with a tracking number this company is awful and it’s seem from these reviews this is there motive they claim they have no records of people’s returns”

Helpful Report

Posted 6 years ago

“Horrible I received my jumpsuit that I’ve purchased today Horrible it’s not even mesh as shown in picture only near ankle no thigh. I received this with a HOLE and no return label!! order number 26099898. You’ll see that u can’t purchase everything from here”

Helpful Report

Posted 6 years ago

“I would give a zero star if they had it. But I had bought a pair of heels for my wife. Shipping went well. Got them and she was pretty excited to get them. She didnt wear them for about two weeks. But the first day she wore them. The bottom of the heel broke off. Tried to contact them and they didn't want to do nothing about it since i had only 48 hours to return aint that some bs..Well i Will never buy there cheap heels again. They should be selling there heels at the dollar tree or something. Not worth the the money”

Helpful Report

Posted 6 years ago

“I will never order from Fashion Nova because this never happens to me and I still have yet to receive my package from Black Friday and it took them Longer than A month to get my cyber Monday package out, I never received it. And I barely got a refund… They did not give me my full refund which included shipping and handling and the California State tax.”

Helpful Report

Posted 6 years ago

“I purchased items from this company in past and the quality was mediocre, But my experiences got worse after October. I ordered items in October. I didn't receive my order until December and then I only received half of my order. I have attempted to call and email them about the remainder of my order, but no one answers the phone or responds to emails. DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY!!!”

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Posted 6 years ago

“WHERE IS MY GIFTCARD FOR ORDER# 25135996 WHICH WAS RETURNED ON 12-29-2018 THAT INCLUDED ALL 7 ITEMS? ************ITEMS RETURNED*************** ISABELLA HIGH WAISTED SKINNY JEANS-MEDIUM WASH-SIZE:1-$19.99 ISABELLA HIGH WAISTED SKINNY JEANS-MEDIUM WASH-SIZE:0-$19.99 SMILEY HIGH RISE DISTRESS JEANS-DARK DENIM-SIZE: 3-$39.99 SMILEY HIGH RISE DISTRESS JEANS-DARK DENIM-SIZE-1-$39.99 NO MUFFIN TOP ANKLE JEANS-MEDIUM BLUE WASH-SIZE-3-$24.99 NO MUFFIN TOP ANKLE JEANS-MEDIUM BLUE WASH-SIZE:1-$24.99 ALYSE DISTRESSED JEANS-MEDIUM-SIZE:0-$32.99 TODAY IS THE 7TH BUSINESS DAY FOR ME TO RECEIVE MY RETURN, AND I WANT TO MAKE ANOTHER PURCHASE! PLEASE SEND ME MY GIFTCARD ASAP!!!!!!!”

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Posted 6 years ago

“The Fashionnova site is full of fake reviews--all giving it 5 stars. If you have a complaint you get emails from what seems to be a 'bot' who calls you 'dear' over and over and uses lots of exclamation marks. Either a bot or a very sarcastic person. My first jeans were nice, but I bought exactly the same jeans a second time and the cut was completely different. They look ridiculous.”

Helpful Report

Posted 6 years ago

“Save your self the stress! I ordered a dress i needed for an event and paid for 2 day shipping. Three weeks later after all the emailing they told me they where busy shipping Cardi B collection. Well guess what....you lost a faithful customer that you took over 3 wks to get a dress to that was paid for 2 day shipping. They are money hungry and don't care about their customers. By the way i argued for my refund they said no refunds.....Never Again!”

Helpful Report

Posted 6 years ago

“YOU WILL NEVER GET THE RIGHT CUSTOMER SERVICE FROM THIS SITE. THEY ARE TERRIBLE. NEVER GOT MY CREDIT FOR MY RETURN. THEY COMPLETELY IGNORED MY EMAILS. SOME MAY THINK THEY NEVER HAD AN ISSUE FROM THIS SITE BUT EVENTUALLY YOU WILL. BEWARE AS THEY DO NOT CARE ABOUT CUSTOMERS!!!!”

Helpful Report

Posted 6 years ago

Fashionnova is rated 2.0 based on 2,867 reviews