Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,905 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't talk to a real person. I was unable to update the order seconds after placing it (I accidentally ordered the wrong size). The dress was thin and see through even though the picture made it seem like it was made of good material. I had to return the dress, but they will not refund my bank account, they gave me credit to their website instead.”

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Posted 7 years ago

“Definitely no star. The Customer service is horrible and they really don't care about your issue. I'm going to dispute the charges before it's too late and they just take my money. They Do not help resolve anything. PLEASE PLEASE STAY AWAY. The sizes are all wrong and the reviews are always positive which isn't even true. Keep your money and go make your purchase elsewhere”

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Posted 7 years ago

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Posted 7 years ago

“Y'all suck. Please shut your scam site down. Thanks. Do us all a favor.”

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Posted 7 years ago

“I got the wrong size so I returned the item, but I haven't gotten any money back.”

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Posted 7 years ago

“Definitely one star. Customer service is horrible. Do not resolve anything. They send damaged items and then you pay to send back. Smh”

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Posted 7 years ago

“Fashion Nova is the WORST and I mean WORST company ever. Thank you for being so inconvenient, I’ll be sure to spread the word and never buy from you guys again. I wish I could give 0 Stars”

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Posted 7 years ago

“I ordered only 3 Items from them: 2 Jeans & 1 Shirt. After about 4 Days, I emailed them to ask where is my Tracking Number. A Guy emailed me back asking for my Order Number, Address, Name on Order & Email. Maybe 4 Hours passed then I got an Email saying that my Money is being Refunded back to me. I was shocked because I never cancelled nor said I didn't want it! I just asked a question. I had been waiting on my Clothes & this was disrespectful to me. My first time ever ordering from them & I will NEVER order from them again! #Unprofessional”

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Posted 7 years ago

“I'm done shopping from fashionova...I accidentally order some items without adding a coupon...contacted them to cancel the order..they said nothing can be done since they cant edit or change...or cancel my order and if I'm not satisfied I can return the items and they will issue a gift card...I dont want a gift card ..i need my money on my credit card Fashionova has the worse customer service...really need to do better”

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Posted 7 years ago

“When they send mis-sewn, damaged or defective items the buyer only has TWO DAYS after delivery to report it then the buyer is responsible for all associated costs--including return shipping. So they slack in quality control because they dont assume any responsibility for it. And they dont issure refunds for anything ever. buyer beware”

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Posted 7 years ago

“My daughter bought 3 leggings 2 out of 3 where already damaged. She was a couple days out of town so when she opened her package saw it was damaged I send them a email. They won’t refund her damaged item, they told her she can get 30% of next purchase”

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Posted 7 years ago

“If I could give this company 0 stars I would. I've ordered from them on a few occasions with minor hiccups but after my latest experience I never will again. They don’t care about their customers and refuse to acknowledge and reimburse people even when the company flat out lies, ignores you and refuses to acknowledge their own mistakes. To make a very long story as short as possible—I placed two orders back to back in October, one with 2-day shipping and the other with standard 3-7 day shipping. They didn't tell me at checkout that there would be a delay due to them switching distribution centers (would have been nice to know this beforehand). After the fact they posted a notice saying orders would be delayed up to 10 days. More than 10 days passed and I received no information, no estimated shipping date, nothing. I emailed them TWICE to ask about my orders and never received an answer. A number of other customers complained on social media and eventually they sent out a generic email literally stating that if my order didn't ship in 10 days, they would issue me an automatic refund. More than 10 days passed, no refund—so then I go ahead and request a refund manually. I receive no type of message regarding the refund, whether it was confirmed or denied. Then almost 2 weeks after I requested the refund, they ship out my items. I had to get in contact with them through Twitter (because they ignored my emails) and after going back and forth with a representative they finally agreed to give me a one-time refund for the items (their normal policy is store credit). I ship the items back and weeks go by with no notification of the refund being processed. I email them (and this time they do respond) and even though I have confirmation from UPS saying the items were delivered within a few days, they say there's no record of them being received. After providing them with additional information I guess they magically located the items and I was finally able to get a refund for the items I ordered (by this point it's January). In all my messages I told them I was also expecting to be reimbursed for the $40 return shipping charge I had to pay, because based on an email from THEIR OWN COMPANY (that I provided record of), the items should have never been shipped in the first place (because I should have received the automatic refund). They pretty much tried to ignore this part of my complaint until I kept bringing it up, and then said they can only give me store credit up to $10. So let me get this straight...your company lies about shipping dates, ignores my emails, lies about giving customers an automatic refund, ships unwanted items to me anyway, argues with me about refunding me my money back, somehow loses my return package, and now when I ask to be reimbursed for a charge that is purely your company’s fault, you give me a $10 gift card? Unbelievable. PLEASE DO NOT SHOP HERE! It seems like it's all good until they mess up your order (and it WILL happen inevitably…I used to think otherwise until my own experience). I could never spend another penny on a company that flat out deceives its customers and treats them this way. I'd rather pay a little extra at a company that actually respects the people keeping them in business.”

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Posted 7 years ago

“If I could I would rate them 0 stars! My first purchased was a jumpsuit. When I received it, it was too long and big on my waste so I decided to send it back. When I called they said they can not refund me my money but that they can send me a gift card with the amount I payed minus the shipping. Then they proceed to tell me in order to send the item back I would have to also pay the shipping. Okay that’s fine so I did so. Then I received my gift card through email and decided to go and buy something from there website. Wen I put my gift card in formation I’m guessing it did not go through because since I had my debt card on file it took that instead. So I immediately called my bank to cancel this transaction and I went ahead again and made the same purchase except this tome using my gift card. When I called fashion nova to let them know they informed me that I. An refuse the package or intercept the package but either way they would not refund my money back that they would be sending another gift card! This shop is ridiculous! They need better service on how to accommodate people for the money they are spending at their stores!! First and last experience with them!”

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Posted 7 years ago

“Horrible! I use to love FashionNova. They use to serve their customers with gladness! Now that Cardi B is apart you guys have horrible delivery and horrible communication!”

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Posted 7 years ago

“Everything went wrong. Before you even shop, read the fine print and their horrible return policies. Virtually no customer service, hefty restocking and other fees, 48 hours to notify them of any issues. WHAT? Never again!! Buyer beware.”

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Posted 7 years ago

“They never refund my money on two different orders separate occasions and they have a rep that always emails by the name of Jose Trinidad that plays games with customers and gives them the run around.. i will be doing chargebacknon all my purchases”

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Posted 7 years ago

“I ordered a pair of heels and one of the heel was broken. I immediately sent an email w/a picture. They offered another shoe, (I wanted a refund so I can go elsewhere, but they said only a credit) however, I would have to pay to ship the shoes back. I vowed to never order from them again. However, after a month or so, I ordered again (I should have stayed with my initial thought). It took two months for me to receive my order and I think I received it only then because I contacted the Better Business Bureau and filed a complaint. I dont know why all these celebrities are advertising their clothes because they are ripping us off. But never again....”

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Posted 7 years ago

“Seriously wish I could put 0 stars. I ordered 2 separate dresses for my court wedding (should've ordered them together, my mystake but either way). The first one arrived almost 3 weeks after I ordered it. I even contacted USPS because on the tracking it said that my package had been in my city for over a week just going all around the city, station to station. USPS also told me that the people who sent the package put the wrong zip code. I checked if maybr I had put the wrong zip code and everything was good on my end. I had a feeling I wasnt gonna like it so I went ahead and ordered my other choice. Took forever, about 2 weeks and my court wrdding date came so I wasnt able to get it on time. I sent back both dresses (ridiculous how you have to pay back shipping) spent $7 on that AND on top of that I dont get my money back how I payed. I get it on a gift card!!! I dont want a gift card. So I received one dress order back on a gift card but the other one is still being processes, even though they were both on the same package..? This company is just a mess. I don't like how I have to pay shipping back AND I can't get my money back in the original form of payment because guess what? I'm a mix of sizes. It's stupid.”

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Posted 7 years ago

“My review is based solely on customer service at FN. Its so sad that such a great site where I love to shop for my clothes falls very short of customer service. I have no idea when or why this new policy related to damaged items came from because FN never notified their already long time customers, but it doesn't make sense. 1) Not everyone has time to look through all there items for damages right away. 2) Then when you send pics with the damm tag still on it, you still get a response that it wasnt done in a timely manner smh. Its so sad to say but I just might have to take a break from shopping at FN and consider other sites to spend my money elsewhere. Smh. Tip for consumers: Make sure to read the policies because they have new ones but never notified anyone about them.”

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Posted 7 years ago

“They only print positive 4 or 5 star reviews. I tried to post a negative review because the dress I received was damaged and my review would not post even though I tried many times. They only give store credit and I had to pay for the return shipping. The clothes are cute, but quality is not great and the fact that you can't write an honest review is very sketchy!”

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Posted 7 years ago

Fashionnova is rated 2.0 based on 2,905 reviews