grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,991 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a patient who said they had no food so I ordered them food with grub hub. The patient did not let me know right away they never got the food. Reached out to grub hub who refused to help due to it being over 48 hours. Unacceptable.”

Helpful Report

Posted 2 years ago

“Ordered at 1615 and it is now 1750. Just called the restaurant and it is a grub hub screw up. They picked up the food and has not delivered it. We are never again using grub hub. So, we are out the money and food. The restaurant claimed it’s a grub hub problem. They are supposed to be a food delivery service the can’t deliver.”

Helpful Report

Posted 2 years ago

“I recently placed an order through Grubhub and was surprised to find that, in addition to the cost of my meal and a substantial delivery fee and $1.60 tax fee, I was also charged a $2 small order fee, and a $1.77 service fee. These additional charges seem excessive and, I haven’t even added in the tip yet, significantly increase the total cost of my order. It is concerning that these fees are added on top of an already elevated menu price. I will never use GrubHub ever again.”

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Posted 2 years ago

“I ordered delivery from BackAYard and it was to be brought to my hotel front desk. The driver shows up and texts me a picture of a parking lot and declined my calls and wouldn’t reply to my texts. My food was not delivered and I have requested a refund. Mahmut from the San Jose/santa Clara CA area is rude and unprofessional. I do not recommend grub hub!”

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Posted 2 years ago

“They don’t want to compensate for your food if it’s cold or if it’s late if it if the deliveries late they don’t care and they don’t do returns and they don’t do refunds they they don’t compensate at all. That’s what I mean by returns or refunds.”

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Posted 2 years ago

“Continually late, constantly giving excuses, and extremely disorganized with their communication. With my last order, I waited for over an hour, just to hear that it was a Grubhub issue, and that they would cancel the order and give me a full refund. When I called the restaurant, they said that the order had been picked up 5 minutes before. I never received my order, but I’m guessing the driver got a nice hot meal. I would recommend that restaurants deal with Door Dash instead. The have been much better overall than Grubhub!”

Helpful Report

Posted 2 years ago

“I would give you guys zero if I could. I did an express reorder and your system only ordered a little over $9 of the previous order instead of the entire order, charged me a delivery fee and a small order fee. Do not order through Grubhub. They are intentionally ripping customers off. I will never use your service again.”

Helpful Report

Posted 2 years ago

“Grubhub is simply unreliable and out of touch. I ordered lunch at 12:00, the delivery was supposed to be 12:36. Then it moved to 12:53, then 1:12. At 1:08 they sent a message that it was three minutes away, it was nowhere near three minutes away. This is lunchtime, I have other things to do. They offered me $7.00 in my next order, which will be NEVER. UberEats is reliable, I’ll stick with them them.”

Helpful Report

Posted 2 years ago

“My MC Donald’s order arrived late and took more than 1 hour to arrive. When it got here it was freezing cold, the French fries were withered and super cold. One burger was missing and the one that was delivered was super cold as well. We had no way to reheat it. So I requested refund and by the time the agent said they would do it. So I reordered with DoorDash the same order and it arrived in 19 minutes. Unfortunately Grubhub did not refunded me and the next day when I talked with them again on the chat, they said that even if my food was not edible, they could refund me just for the missing item and give me 1/4 of my order amount in a credit for a future order. I won’t order again with Grubhub and would recommend everyone to first try to buy it with DoorDash. It’s much faster and when you have a problem, they really help.”

Helpful Report

Posted 2 years ago

“GrubHub is the worst ever. They charged me after I called and cancelled my subscription. Then I called again when they didn't refund and cancel as promised and they said they cancelled and refunded 1 months but. Not the other 2 months and said they had no history of my original all when I told them I had the call log. I never once placed an order with them. Total ripoff with horrible customer service!!! Worst service ever.”

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Posted 2 years ago

“NEVER EVER AGAIN!!!! TELL YOUR NASTY ASS DRIVERS TO KEEP THIER FKING HANDS OUT OF MY KIDS FOOD!!!.... I can't upload the photos!”

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Posted 2 years ago

“Grubhub Sucks!! I ordered lunch early this morning to be delivered at 11:30. I get notification at 11:30 that my order was canceled with no reason why. So guess what, I have no lunch today!! First and Last time I use Grubhub !!!!”

Helpful Report

Posted 2 years ago

“Made a purchase a few days ago GrubHub charge my card for nearly $20 more than the order total multiple receipts in hand from restaurant and GrubHub stating the price. Ordered during a GrubHub promotional discount when the amount finally cleared my card I contacted GrubHub to attempt to resolve. GrubHub blames the restaurant. It is a local restaurant that I work hand in hand with constantly I am very much aware of the pricing. In my opinion GrubHub is an extreme scam that uses the blame game to confuse customers to attempt to make and maintain as much money as possible by any means necessary. The delivery driver that brought my food was exceptional and received her tip in cash. She has delivered to my house numerous times. And because of this GrubHub will be taking money out of her pocket too.”

Helpful Report

Posted 2 years ago

“This company SUCKS! DO NOT USE THIER “service.” Ordered food for delivery, the restaurant called to ask when we were planning to pick up my food (after almost an hour!). Called GarbageHub to cancel order and was informed they couldn’t because our order was still being prepared in the kitchen….we were eating our food while I was in the phone with this CRAPPY COMPANY!!! NEVER! NEVER USW THIS COMPANY!!! NEVER AGAIN!!!!”

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Posted 2 years ago

“Paid 33$ for food to arrive late and cold”

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Posted 2 years ago

“Wil never use Grub Hub again....not the driver or restaurant fault but the way they bill and add a lot of fees which doubled the cost of a $16 salad The restaurant recommended them but had no clue all the fees and Grubhub chose the amount of tip without allowing me to adjust and was not allowed to change Also got billed before I saw all the fees and too late to cancel..not good business Customer service was very rude and unhelpful Bad experience and will not use again”

Helpful Report

Posted 2 years ago

“I ordered from Jets Pizza. I have an offer from my bank for free delivery through Grub Hub. Well, the delivery was free, but i was charged almost double what the order should have been. The receipt with the pizza said $16.79. I received an email from Grub Hub. They charged me $30.23! I got no help when I called Grub Hub! I will never use Grub Hub again, even with free delivery! Nothing else came close to free!”

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Posted 2 years ago

“The criminal that threatened us we were told would not get anymore of our orders. Grub hub sent the same criminal back AGAIN.”

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Posted 2 years ago

“Customers broke in USA”

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Posted 2 years ago

“I don't understand why people take these jobs and then you go to work hungry. Who goes to work hungry and starts picking at other people's food!!... It's funny how it doesn't want to upload my photos!”

Helpful Report

Posted 2 years ago

grubHub is rated 1.1 based on 1,991 reviews